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Sand & Sandals Desaru Beach Resort and Spa

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Traveler (188)
Room & Suite (98)
Pool & Beach (89)
Overview
  • Excellent22%
  • Very good39%
  • Average20%
  • Poor7%
  • Terrible12%
Travelers talk about
“swimming pool”(11 reviews)
“big shout”(2 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)
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All reviewshigh volume of guestsswimming poolbig shoutarcade roomthai bbqbooked deluxe roomsdouble rain showersmassage spathai streetfront officefestive seasonstayed for nightssingapore pricesbeach resortconnecting roomshot waterfamily trip
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1 - 5 of 103 reviews
Reviewed 4 days ago via mobile

The fridge had a cup of coffee inside and coffee stains. Took 30 minutes before a staff came to clean after we called them. Found hair on the bed. Toiletries were incomplete, we had many bottles of shampoo and conditioner, but no body wash. No...More

Thank thecosyplace
Hotel's Favorite
Reviewed December 19, 2017

Booked 2 deluxe rooms and requested for connecting ones. Both rooms are spacious and got pool view. The room's sound-proofing is slightly good as my rooms are located near the Beach Hut Bistro where at night, there will be live band performing. Breakfast buffet have...More

Thank EDMUND O
Response from SandandSandals D, Guest Relations Manager at Sand & Sandals Desaru Beach Resort and SpaResponded January 2, 2018

Hi EDMUND O, We appreciated you took the time to write us a review. Learning that you’re happy with our property has greatly encouraged and motivated us. Your feedback means a lot to us. We thank you again and look forward to welcoming you back...More

Reviewed 6 days ago via mobile

Check in did not cause much problem. Was given a free upgrade to deluxe room. The room was spacious, clean and comfortable. Everything about the room was near perfect. Facilities were acceptable and overall cleanliness of the resorts was impressive. Swimming pool was quite dirty...More

Thank KLRocketMan
Management response:Responded 5 days ago

Dear Rocketman, We are thankful that you have taken the trouble to share with us your experience from your stay. I wish to sincerely apologize to you for our shortcomings in the areas as highlighted. Our team is improving by the day, and we hope...More

Reviewed 1 week ago

My family and I had booked the room here for a night on the 7th of April so as to spend time with friends already staying at the hotel. Upon booking, I had already requested for an early check-in. When I arrived at the hotel,...More

1  Thank MrPravz .
Management response:Responded 5 days ago

Dear Pravz, Thank you for this feedback. We value comments that may help us address any shortcomings our guests encounter. Please accept our apologies for the less-than-pleasant experience that you’ve had with us. We have addressed the issues that you raised with our team and...More

Reviewed 1 week ago via mobile

TL;DR We decided to return to Sand and Sandal despite our bad experience with the previous resort, when it was known as Pulai Desaru, as we had hoped that the renovation and a new lick of paint had done the place a lot of good....More

2  Thank Narendran J
Management response:Responded 5 days ago

Dear Narendran, Thank you for writing us this feedback. We value comments that may help us address any shortcomings at Sand and Sandals Desaru. Please accept our since apologies for the flaws. We have addressed the issues that you have highlighted with our team members...More

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Best Value Properties in Bandar Penawar, Malaysia
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Beachfront
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Breakfast included
Business Center with Internet Access
Concierge
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$82 - $182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$82 - $182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (188)
Room & Suite (98)
Pool & Beach (89)
Dining (29)
The Hotel (PRE-RENOVATION) (51)
Amenities (PRE-RENOVATION) (36)
Restaurants and Bars (PRE-RENOVATION) (25)
Family and Play Areas (16)
Questions & Answers
Ask a question
Alan V
March 16, 2018|
AnswerShow all 8 answers
Response from Lily L | Property representative |
Hi Aj E, our beach is clean and sandy.
0
Votes
ummai
March 1, 2018|
AnswerShow all 12 answers
Response from wolferine07 | Reviewed this property |
I think all the ground floor units have the swing. The units from 2nd floor and above may not have the swing.
1
Vote
ummai
March 1, 2018|
Answer
Response from siennylovesdrawing | Reviewed this property |
During my recent stay vacation 🛌🛀🏻🚿there, from my tour to 1️⃣ of their family 👨‍👩‍👧‍👦suite of 2️⃣ floors, I do observe there is a toilet 🚽 & bathroom 🛀🏻🚿in each floor. 1️⃣ toilet 🚽 & bathroom 🛀🏻🚿upstairs... More
1
Vote
Room Tips
"Suite Next to the beach ground floor!"
Read review
"The higher the room number 250/350/450 is nearest to the beach. 210/310/410 nearer the lobby"
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"The Deluxe Sea View rooms are the best definitely"
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"Other than superior room"
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