This our Choice hotel in Whitefish! Lots of small perks that add up to a very pleasant stay. We had a small issue with the room and Kelly (super staff member) at the front desk was very efficient in moving us to a different room. The entire staff are VERY accomodating and will work quickly to resolve any issues related to your stay. Great pool in the summer!!
The rooms here are beautiful and the cleaning staff obviously does excellent work. The cookies, coffee and popcorn in the lobby are nice touches for when it's not quite meal time. The real gem of the experience though, is Rachel at the front desk! She makes a demanding job look very easy. She was very welcoming and knowledgeable about both the hotel amenities, and the area in general. Her super polite and friendly attitude was one of the bright spots of our stay.
Having stayed at this hotel last year and being a dedicated review reader, I booked it for two nights over Labor Day weekend. I remembered that the kids enjoyed the amenities (pool, bikes, kayaks) and that the hotel was close to downtown. What a difference a year makes. Being at capacity, I discovered that this hotel has HORRIBLE HORRIBLE SOUNDPROOFING- a WAILING baby was heard from our room the entirety of the stay - at 5pm, 12am, 6 am- never stopped and heard right through the walls (when I mentioned this to desk staff in the morning I was asked if I had reported them the night before so the hotel could enforce quiet hours. How do you enforce quiet hours for a wailing baby at 12am??). Every time the room upstairs flushed or showered or turned on water an extremely loud sound of rushing water filled the room both keeping us awake and waking us up. A terrible sewage smell in the elevator made us take the stairs during our stay. The beds were so soft I could hardly walk in the morning. Some pubic hairs were in the center of the bathroom floor when we arrived. Our mini fridge smelled like marijuana, and the same smell permeated our room when the air conditioner turned on. Breakfast and coffee were so mediocre we ate each morning in town. Those bikes we remembered so fondly nearly caused a good fall on the gravel trail to town when I discovered the brakes didn’t work (not to mention the handlebars were far from straight). Having paid luxury prices for a 2 night stay, we had a bad motel experience. This is a lot of complaining, but I waited 2 weeks to review and still feel strongly about every word written. This hotel is a terrible value. On night 3 we opted for the Marriott Residence Inn in downtown Missoula. We paid less for a clean, modern, two room suite with wonderful mattresses and zero noise where we thankfully slept like rocks.…
We stayed for 4 nights and found our beds comfortable and the vibe friendly and helpful. The first floor has a laundry room … a pool that extends to the outside - nice. They have bikes + .. kayaks for customers - though the bikes are a bit old style - it’s still a nice touch. The Morning complimentary breakfast consists of mostly packaged products - sweet rolls - egg McMuffin style products + bread products - toast … etc. our deck looks into the parking lot - grateful our rooms don’t look out onto the river (a bit stagnant) as you’d hear the kids playing in the pool. If I stay here again I’d request rooms on the north side with the “Mountain View “
I would rate this property as a low “C” considering that we paid $400/night for what is essentially an average business class hotel. We were completely underwhelmed by the pool, breakfast and “amenities” that we were charged $15/day for. The staff was very friendly and attentive, though.
We stayed two nights in Whitefish to bookend our trip to Glacier. One night here and the other at the Hampton Inn. There was nothing wrong at all with the Hampton, but this hotel just went above and beyond in every regard. Free popcorn and cookies in the afternoon. Extensive breakfast. Free kayak and bike rentals. Clean rooms. One of the nicest front desks I’ve ever encountered. Just an overall great experience. Well worth the price if you plan to take advantage of the amenities.
It's hard to judge this place on price, because we booked it at the last minute when another hotel gave us a room with a broken air conditioner and a box fan...late July. Was probably pricier than it would have been if we'd booked it in advance, but it had everything we look for in a hotel - functional air conditioning, central location and a clean, quiet, dark room, plus comfortable beds, water that is hot when it's supposed to be and cold when it's supposed to be, a tub that drains, free breakfast, extremely nice/helpful staff (particularly Rachel), cookies in the afternoon, close to a Safeway, etc. We'd stay here again in a heartbeat. I'd give it a 5 but we generally save that for luxury hotels in Bora Bora and such. Our standards are pretty high.
Pine Lodge was a lovely place for our family of 5 to stay when visiting Glacier. Beds were comfortable, nice complimentary breakfast, cool indoor/outdoor pool, and free S’mores kits around their fire tables. Right on the Whitefish River. Staff, especially Kelly, at the front desk were extremely friendly and helpful. They even let us have a roll away bed in a room with 2 queens. Would highly recommend!
This is the longest me & my wife have ever stayed at one hotel. We stayed a total of 11 nights and could not have asked for a better experience!! First, we missed our flight from Denver to Montana due to delays. I called the hotel to ensure we wouldn’t lose our entire stay because we would be missing the first night. Jamie, from the front desk, assisted me over the phone and ensured everything was in order for our arrival. The next day we were going to arrive very late into Montana so I called the hotel again to make sure the shuttle could still pick us up. Again, Jamie was very helpful and friendly over the phone. Upon arrival, the shuttle driver Austin was patiently waiting for us and happy to welcome us to Montana. He gave us so many tips on the ride to the hotel. Once at the hotel we were warmly welcomed by Rachel & Jamie at the front desk. They were both so friendly and helpful our entire stay! Rachel gave us so many restaurant recommendations throughout our stay. They definitely made us feel so welcomed! The housekeeping staff was excellent! They were very professional and friendly! The hotel was amazing! It had a lodge/cabin theme. They had kayak and bikes for us to use as part of the stay. They also have free washer and dryer use which came in handy since our stay was so long. The hotel had a great continental breakfast and free popcorn and cookies in the afternoon! This is an amazing hotel!! If you are planning a trip to Whitefish, MT/ Glacier National Park, this is definitely the place to stay!! We will be staying here again for sure! Rachel & Jamie if you are reading this just know you are amazing! Thank you! -Your friends from Texas, Robert & Jackie…
A little backstory: My girlfriend went out to visit some family out in Montana and ended up having a horrible birthday and, in short, needed to fly home back to Denver for an emergency. We needed to get her a hotel for the night and a shuttle to her flight in the morning. I was in Denver at the time and trying to book all my gf's arrangements over the phone. Through all of it, Jamie at the front desk was AMAZINGLY HELPFUL!! Not only did he upgrade my girlfriend's room to a suite, but he actually went shopping and got her some chocolates, flowers, and fruit (she loves fruit) for her birthday. AND... I kid you not... He even spread roses over the bed...... I mean, come on. It was awesome and salvaged my girlfriend's birthday that was basically ruined by this family emergency. Seriously, this was one of the most amazing customer experiences we could have asked for. He went so above and beyond and I can't thank him and this hotel enough!…