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Fairfield Inn & Suites Helena

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#12 of 22 Hotels in Helena
Certificate of Excellence
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Fairfield Inn & Suites Helena
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152 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was clean, had fast internet, a free breakfast, and was close to the Capital. It wasn't as nice as other Marriott properties I've stayed at (and I don't think it was worth $120 a night), but it was a fine choice for a quick overnight stay.

Helpful?
Thank Zachary W
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Zachary, I am sorry to hear that you were not overly satisfied with our property. We just finished a full top to bottom renovation earlier this year. Hopefully the next time your travels bring you to Helena you will have more of an opportunity to explore our many amenities. Chantelle M, General Manager More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for the Helena rodeo. Great service at the front desk, very friendly and helpful. Our room was very clean and bright. We really only slept here but it was a good sleep! I would recommend this hotel to anyone going through Helena. Also it's very convenient to the interstate!

Helpful?
Thank Megan M
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Megan, Thank you for your kind words and we look forward to having you return for next year's rodeo. Chantelle M., General Manager More 

Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My Family have stayed at this hotel a few times over the years as we travel south for our summer vacation in Nevada. The staff are super friendly and very fast in getting us checked in and out and the beds are super comfortable and the hot breakfast is super delicious with excellent tasting coffee! Thank you very much to... More 

Helpful?
Thank Adrian C
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Adrian, Thank you for your kind words and we look forward to seeing you on your next visit. We are striving hard to make the hot breakfast accommodating to everybody and I am thrilled that you enjoyed it. Chantelle M, General Manager More 

Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stay here when we travel to California. The location is convenient and the hotel is scheduled for renovations, which we are looking forward to. There were problems with the toilet and someone checking out also had problems. Hopefully everything is new and refreshed for the next time.

Helpful?
Thank Anon_Contributor
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Traveler, I am very sorry that you experienced an issue with my property. I am not sure when you stayed at the Fairfield, but please know that we just finished a top to bottom renovation. The property has the fresh new look and feel that you have come to expect from Marriott properties. We look forward to your next... More 

Helena, Montana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Jason greeted us with a cheerful, respectful and friendly attitude. His demeanor is an asset to this establishment. He made us want to stay here and that is a wonderful change of pace over other similar establishments within the tri-state area. The room was clean and comfortable. We would definitely stay here again. Thank you Jason for making us feel... More 

Helpful?
Thank casmn2012
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Casmin2012, I will pass on your wonderful comments to Jason as he takes great pride in his customer service skills. We look forward to your next stay with us! Chantelle M, General Manager More 

Middleton, Idaho, USA
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 15, 2016

This was a week long business trip. We appreciated the rate that the hotel gave us for the "extended stay" and the fact that we had 2 rooms. The hotel was in the process of being remodeled, so there was a lot of noise during working hours in the hallways, but everything was quiet after 5 or so. It is... More 

Helpful?
Thank OnTheRoadAgain944
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear OnTheRoadAgain944, Being at the end of the shipping chain it is difficult to get good produce in. We try to get the best that we can, but sometimes it just isn't the season for it. The remodel has been completed and all of the containers removed from the parking lot which makes parking much easier. Chantelle M, General Manager More 

Laurel, Montana
Level Contributor
6 reviews
2 of 5 stars Reviewed July 5, 2016

Our first night was fine, We arrived late so we just went to bed. In the morning housekeeping knocked before we had even showered. We told them we were not ready yet. We finished getting ready and left before 11 AM to attend a family function. We arrived back at our room around 7 PM to find that no housekeeping... More 

Helpful?
Thank 406Nita
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Traveler, I would like to apologize again to you for the misunderstanding with housekeeping service. My housekeeper was under the impression that you did not require housekeeping service that day when you asked her to leave. I was unable to get back to you right away as verification was needed from my head housekeeper and she had a very... More 

Michigan
Level Contributor
244 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed July 2, 2016 via mobile

We were greeted by a very friendly and helpful woman at the front desk. She helped us find a sporting goods store and gave us all the help we needed with the laundry. The hotel is clean, updated and comes with all the services you expect from a Fairfield.

Helpful?
Thank MichiganTravelwriter
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Michigan Travelwriter, Thank you for the compliments on my staff and the cleanliness of the property. We just finished a top to bottom renovation and it is fabulous knowing that our guests appreciate it! Chantelle M, General Manager More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 28, 2016 via mobile

It is a shame that such an expensive hotel the Internet just does not work! I needed to make a bank transfer, which was urgent and I got nearly crazy! It didn't work. On the other hand the hotel is on a Main Street. It's noisy and the lamp light shines in. Breakfast is also bad.

Helpful?
Thank MoticaP
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear MoticaP, I am sorry to hear about the issues you experienced at my property. The next time your travels bring you to Helena please give us a chance to remedy your issues. I was unaware of any issues with the internet during your stay dates, but have been investigating it. Thanks for your comments - you have given us... More 

Sylvan Lake, Canada
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed June 19, 2016

We stayed at the Fairfield Inn in Helena on January 28 and April 5, 2016 on our way to Nashville and on the way home. We stay at this marvelous hotel every year and always find it exceptionally clean and well maintained. The General Manager, Chantelle is a fantastic person and goes above and beyond her call of duty to... More 

Helpful?
1 Thank Marie P
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Marie, Again I want to say thank you for the great review. I look forward to your visits and the stories of your many adventures. You will be happy to know that our renovation is finally complete and the hotel looks like a brand new property. I am excited to hear your feedback on the finished product. Chantelle M,... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Remodeled in 2015 the Fairfield Inn & Suites has a modern look with a homey feel. The staff strives to make each stay as comfortable and welcoming as possible. A free breakfast includes many hot and cold options, healthy options, and kid friendly options. The pool and outdoor gathering place is a wonderful place for families to gather and enjoy each other's company. The hotel also has a small meeting space that can be rented for half days and/or full days. ... more   less 

Additional Information about Fairfield Inn & Suites Helena

Address: 2150 11th Ave, Helena, MT 59601-4876
Location: United States > Montana > Helena
Price Range: $116 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Helena 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield Inn
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