On arrival, neither staff members at the front desk were wearing face masks, ignoring the sign on the desk requiring all guests to do so--in accordance with both Choice Hotels' Commitment to Clean and the Montana Governor's executive order. They did so only after I asked why about the sign and why they weren't complying with it. Staff were unable to direct me to escalate my concerns, it took four tries to do so. They didn't know the manager's email address and would not share his phone number. Choice Hotels' information on file was wrong. Contacting the hotel manager took one month of multiple attempts before I received a reply.
My husband and I were stranded on highway 2 after our motor home died. We decided to get a hotel room. I was wonderfully surprised when I walked into our room with a four poster bed and in-room jacuzzi. I went to turn down the bed and found it was dirty!!!! There was popcorn kernels and other stuff-OMG!!! We were transferred to the room next door with two queen beds-a standard hotel room. The next morning, NO breakfast! I asked the desk clerk (only been there two weeks) and she said “well, I guess there isn’t any breakfast”. I said that I didn’t think I should pay for the night and all she could say was “I’m sorry”. There was an employee coming in half dressed and apparently thought that was OK. Dirty unkempt carpets, used bandaids by the bed! Horrible experience!!!!!!!!!
Clean - staff very friendly and helpful. Beautiful area! Breakfast fantastic - food was delicious and hot. Rooms very clean and comfortable beds. I would definitely stay here again when visiting the Havre area.
I was greeted by a cheerful desk receptionist and check in was quick and easy. Our room was clean and had everything you'd expect. So, no real complaints and I'd stay here again. For the security conscious, you can enter the building from the back without a keycard which is a bit sketchy. I don't mean this as a negative criticism but the hotel is a bit dated and could use a facelift - but for under $100 I'm not complaining.
Our room was clean and even though there was a train rolling through it was still quiet and we enjoyed our stay. The breakfast was good and service was great. We enjoyed being able to elax in a nice spot. No complaints here
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