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Holiday Inn Great Falls

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Holiday Inn Great Falls
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296 Reviews from our TripAdvisor Community

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Showing 291: English reviews
helena, montana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 7, 2014 via mobile

This is the 2nd time I have stayed here. The first time was good, that's why I came back. This visit has been awful! Bad service in the restaurant. Horrible food. I ordered an apple crisp and it was more like apple mush. I sent it back. Went to the pool, and wads of hair were everywhere around the pool... More 

Helpful?
1 Thank cwal6ft
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear 6wal6ft, Thank you for taking the time to pass this information along to us. Please allow me to apologize for your experience here. I completely understand how frustrating it would be to have a bad taste in your mouth with more than one of our amenities. Please know that we are hiring another shift for pool attendant in order... More 

Huddersfield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

We were on a coach tour and stayed one night at this hotel. We had to request a change of room as it was clear that the bedding had been slept in,( make-up on the pillowcase was a bit of a give-a-way). While we had no trouble getting a change of room, no-one offered us any help to move our... More 

Helpful?
1 Thank fay w
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear fay w, Thank you for taking the time to pass this information along to us. Please know that we truly enjoy having your bus tours here, and I am so sorry for the issues during your stay. It is definitely not a normal practice for us to have wrinkled linens or to serve beverages in paper cups. Please know... More 

Travelers are raving about these Great Falls hotels

BUTTE
Level Contributor
150 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 29, 2014

This hotel was very close to everything without being right by "city sounds". The staff was very willing to help you. The rooms were clean and had a lot of room in them (I was on the 1st floor). The food was very good. Was there for a convention and they were very helpful when we needed anything. Parking was... More 

Helpful?
Thank Helen B
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Helen B, Thank you for choosing the Holiday Inn Great Falls for lodging and for the wonderful review! It's very nice to hear that everything was great, and we hope to have your convention here again next year! Sincerely, Liz Tracy- AGM Holiday Inn Great Falls More 

Idaho
2 reviews
5 of 5 stars Reviewed May 28, 2014

My family, plus one grandma, stayed here the Friday of memorial weekend and we were very impressed. The rooms were clean, the pool and waterslide were great for the kids and adults, and the service...the service was SUPERB. I had called to book my reservation the Monday prior and I believe it was Scott, got me set up in two... More 

Helpful?
Thank mamato424
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear mamato424, Thank you for this wonderful review! We are so glad to hear that all aspects of your stay were great, and we will certainly be posting your review in all of our departments. We appreciate you as our guest and are thrilled to know that we have an opportunity to serve you in the future! Sincerely, Liz Tracy-... More 

Stevensville, Montana
Level Contributor
262 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed May 21, 2014

Was some 10 years ago that I stayed at this property, and nothing has changed. Keep in mind the Staff was VERY helpful, the Hotel VERY clean, but the Hotel is..."dated". Although maintained, the same furnishings, wall paper, fixtures are the same. The comment people make about the bathroom door automatically closing is true, and this is for a reason,... More 

Helpful?
Thank Danny5k
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Danny5k, Thank you for the review. We truly appreciate the nice things you had to say about our staff and our service. We renovated all of our public areas back in 2010 and have plans to update all of our sleeping rooms in the very near future. We are really looking forward to this! Our waterfall was being drained... More 

Lewistown, Montana
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 10, 2014

This was my second time staying at this hotel. First time was just fine we had the family suite and enjoyed our stay, the family suite was very nice and had a lot of room. This time when I went, I was with a grandparent and children, upon checking in staff was friendly, however when using the key to our... More 

Helpful?
Thank Renee S
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Renee S, Thank you for the review. We're glad to know that you choose the Holiday Inn when traveling to town. I apologize for your service in the restaurant and for the mix-up with your room. We will certainly pass this along to our staff and provide some training opportunities. It's nice to hear that everything else with your... More 

Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 3, 2014

Taking a well-deserved weekend away we ended up choosing this hotel after seeing the pictures of the pool area. With a water slide and bounce house it didn't fail. An average room, 2 queens, was a little small, but not awful. Bathroom was nicely appointed, although the door shut automatically. There must've been a number of groups in attendance as... More 

Helpful?
Thank 123naomi
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Naomi P, Thank you for the review. I just wanted to write you a quick note and let you know that we are in the process of hiring a pool attendant and that we are also in the process of changing our bathroom doors so that they are not self closing. I apologize for those inconveniences but am definitely... More 

Edmonton, Alberta, Canada
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 25, 2014

We travel with three cats twice a year and this Holiday Inn accepts pets which we are very grateful for. The hotel is showing it's age, the linens are a bit thin, the bathroom in room 104, the door won't stay open so we asked for a wedge from the front desk and were given one, had to wrap elastic... More 

Helpful?
1 Thank Marilyn G
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Marilyn G, Thank you so much your review. We appreciate the 4 stars. We are actually in the process of changing all of the hinges on our bathroom doors to prevent them from automatically closing. We also expect to have all of our rooms updated in the very near future with new furniture, linens, carpet...The whole show! Thank you... More 

Regina, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2014 via mobile

So far I am unimpressed with our room. After nine hours driving, and the last hour through heavy rain, we checked if they had any rooms, (which they did) and we took it. The room itself is on the first floor--close to the casino which was open and loud, and the pool area which, I admit, looks impressive. However, the... More 

Helpful?
1 Thank Poetlover
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear Poetlover, Thank you for passing this information along to us. I apologize for your experience here. After nine hours of driving, I can understand your frustrations. Please know that we take these things very seriously and will be following up on each issue. We have a sleeping room renovation coming in the near future, and we are very excited... More 

Great Falls, Montana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 21, 2014

Sadly, this hotel has gone down hill over the last few years. We stayed one night and were not impressed at all. We arrived at about 2:50 pm. No rooms were available yet. No big deal. I knew check in was 4:00 pm so wasn't upset. I was told that our room was on the second floor and inquired if... More 

Helpful?
1 Thank T0j070
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review

Dear T0j070, Thank you for taking the time to pass this information along to us. Please allow us to apologize for your experience here. I completely understand how frustrating it would be to not get what you had requested. I'd like to get more information about what room you stayed in so we can follow up on the door latch... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more   less 

Additional Information about Holiday Inn Great Falls

Address: 1100 5th St S, Great Falls, MT 59405-4361
Location: United States > Montana > Great Falls
Price Range: $94 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Great Falls 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Holiday Inn Great Falls Hotel Great Falls
Great Falls Holiday Inn
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