...Enjoyed the location for visiting family...

...No sign posted to let customers know Great location...

Location is excellent; it’s in a nice neighbourhood and we like that it’s near the biking trails...

Very nice hotel and great location...

...courteous and helpful staff, clean rooms and at a nice location in Great Falls...

...Overall it was a good location and value and it's always nice for teams to be able to have off ice time together...

...Fantastic job of room placement - the chaperone room was in an appropriate location relative to my students...

...Comfy bed, quiet, and great location!...

...The hallway seemed dark and the lobby had a nice coffee spot...

...Positive note - the pool area is absolutely beautiful!...

...Rooms could use a bit of updating; but the staff are very friendly and accommodating...

My pregnant daughter in law and I made a trip overnight and the staff, room & environment was very comfortable, clean & great decor! Rooms are a bit rustic but very charming...

...My room was refreshed every morning, magically, while I was at breakfast...

...Worst of all was two male staff showing up at poolside to ask my 10 year old cousin to stop playing her clarinet (just received as a gift the day before)... But the way they treated this 10 year old girl that was so proud while she practiced her new clarinet - that cannot be ignored...

...The room was cool and comfortable and while I can imagine this place could be pretty hopping if an event or conference was going on, at the end of a holiday weekend it was one of the quietest hotels we've ever stayed in...

We stayed in the king 2 room suite... Our room upon first glance was nice but later we discovered it hadn’t been cleaned from the last guests very well- there was dirty socks next to the bed and used towels in the shower...

...!The room was a little bit smelly!...

Stayed in a pet friendly room since the dog traveled along...

...Our room was a perfect size although air conditioning would have been nice since it was a little stuffy...

...Immediately upon checking in I fell onto the bed and passed out... At check in the man at the front desk asked if the king bed on the second floor was acceptable...

...The air conditioning in our room didn't work that great, but other than that, we loved it!...

Stayed for 4 nights for a Nutrition Conference, the meeting rooms were set up perfect... Overall it was quiet, even with over 200 other rooms booked... The beds were comfortable and the bathroom clean and nice...

...Rooms could use a bit of updating; but the staff are very friendly and accommodating... Decent value for the money; this is our second stay here...

...However, with as many rooms that face the pool and hot tub, I would think that more than one hot tub would be in order...

Nice clean rooms, wish the pool would have been open. Our HS came for art workshops in the area so we were only in the rooms a short time... I do wish our students rooms would have been closer together so it would have been easier to monitor...

...The boiler was out (not their fault), so we didn't get the room we requested a year ago because no hot water. Unfortunately we had a room as far away as you can get from the lobby... That being said, our room was nice and clean, and the staff is wonderful... A partial refund would have been nice since we didn't get the room we requested...

I enjoyed my "pool view" room with its access to the balcony... My room was refreshed every morning, magically, while I was at breakfast...

Started out a bit rocky....wasn't able to get the rooms I had planned but the front desk was very helpful...

...We were attending the Montana Cowboys Association convention and the room was close enough that we didn't have to walk too far...

We stayed at the Heritage Inn as our team hotel for a weekend hockey tournament... The fitness room was difficult to find and very out dated... There were no cleaning supplies available in the fitness room whatsoever...

...Fantastic job of room placement - the chaperone room was in an appropriate location relative to my students...

...In the end, I would stay here again based purely on the amenities...

My room was clean, the bed comfortable, and it was amazingly quiet despite the place being quite full for a convention...

...We've had family reunions there, and we all get rooms there whenever there is a family function in the area, such as a wedding... The rooms were not clean and the staff were rude (with the exception of the very friendly lady attending the morning breakfast)...

...The pool area was serene, and the restaurants were excellent for food, service and value...

...Even the room rate was very reasonable...

...Decent value for the money; this is our second stay here...

...Unfortunately we had a room as far away as you can get from the lobby... A partial refund would have been nice since we didn't get the room we requested...

Although the rooms were clean and the pillows were just right, the beds were way to Hard... If it wasn't for the conference I would not stay in this motel again until I was madw aware of the changes...

...Overall it was a good location and value and it's always nice for teams to be able to have off ice time together...

We chose this hotel on the basis of wanting a nice pool, only to learn right after making a nonrefundable booking that the pool would be closed while we were there, which was disappointing, and all of the on-site amenities were closed for Labor Day, but the spacious, immaculately clean facility mostly made up for these small drawbacks...

Thank you for your hard work, staff was always very attentive, hotel was clean, was a very busy place at all hours of the night... Showers were hot and good water flow...

...The building and the rooms were very clean and well maintained...

...Overall the cleanliness of the hotel was nice...

...Friendly staff and maid service was great!...

...The hall carpets could use a good deep cleaning too!...

...Both my room and facility were clean, organized and appeared to be well maintained...

Stayed for 4 nights for a Nutrition Conference, the meeting rooms were set up perfect... The beds were comfortable and the bathroom clean and nice...

My pregnant daughter in law and I made a trip overnight and the staff, room & environment was very comfortable, clean & great decor!...

...The room was a great size and very clean. Housekeeping services were great and we will be back...

...My room was refreshed every morning, magically, while I was at breakfast...

...That being said, our room was nice and clean, and the staff is wonderful...

Nice clean rooms, wish the pool would have been open...

...courteous and helpful staff, clean rooms and at a nice location in Great Falls...

...There were no cleaning supplies available in the fitness room whatsoever...

My room was clean, the bed comfortable, and it was amazingly quiet despite the place being quite full for a convention...

...Friendly staff and maid service was great!... There was ample fresh fruits, vegetables, snacks, and drinks for all participants...

Thank you for your hard work, staff was always very attentive, hotel was clean, was a very busy place at all hours of the night. Hotel was popular and seemed full through the weekend... Showers were hot and good water flow...

...If I was going back to Great Falls I would certainly consider staff at the Heritage Inn again...

...While maintenance responded and resolved most of the issues, I had to report them more than once...

...Both my room and facility were clean, organized and appeared to be well maintained... The only complaint was the restaurant was understaffed for the number of diners... The servers were very polite and did their best to serve quickly...

...Stayed for 4 nights for a Nutrition Conference, the meeting rooms were set up perfect. Everything worked, the kitchen staff was amazing in preparing our banquet and breakfasts, even when there was some kinks thrown into the original plan... The front desk staff were nice and helpful... The beds were comfortable and the bathroom clean and nice... Appreciated having the mini fridge and microwave as well...

We enjoyed our stay and the staff was very polite and helpful... The fan from the front desk folks was used the whole time...

...At check in the man at the front desk asked if the king bed on the second floor was acceptable...

...Rooms could use a bit of updating; but the staff are very friendly and accommodating...

...My room was refreshed every morning, magically, while I was at breakfast. I do have to say, that did allow plenty of time since the cafe was quite understaffed for breakfast service... They did the best they could but it was obvious they needed more people on the floor...

The boiler was out (not their fault), so we didn't get the room we requested a year ago because no hot water... The staff only had a king size bed alternative that was closer, which didn't work for us... That being said, our room was nice and clean, and the staff is wonderful... A partial refund would have been nice since we didn't get the room we requested...

...We have always had a great stay at the Heritage Inn, and this time was no different. courteous and helpful staff, clean rooms and at a nice location in Great Falls...

Started out a bit rocky....wasn't able to get the rooms I had planned but the front desk was very helpful...

We stayed at the Heritage Inn as our team hotel for a weekend hockey tournament... Service and interactions with staff was good... The drip tray under the water cooler has not been cleaned is so long that it was full of moldy water...

...It took until 11:00 p.m. before they completed their job...

My room was clean, the bed comfortable, and it was amazingly quiet despite the place being quite full for a convention... Staff for the convention were awesome, from Derek with the logistics to Julie with catering everyone was great to work with and clearly liked what they were doing...

The Heritage was our host hotel for a student conference. Fantastic job of room placement - the chaperone room was in an appropriate location relative to my students... Staff was patient and treated the students with respect...

Heritage Inn staff are always kind and helpful. Shuttle service is personal, friendly, and super-convenient... Restaurant and bar staff treat you like family...

...I left my number and asked that he call me. After giving him a few days past Tuesday and not getting a call, I called and asked to speak with him... He was unavailable so I provide my number again and asked that he return my call... But the way they treated this 10 year old girl that was so proud while she practiced her new clarinet - that cannot be ignored...

Really bad, disrespectful service from staff and management... We tried talking to the manager while there, but they were not around for three days... Called the following week twice, but never got a response...

We chose this hotel on the basis of wanting a nice pool, only to learn right after making a nonrefundable booking that the pool would be closed while we were there, which was disappointing, and all of the on-site amenities were closed for Labor Day, but the spacious, immaculately clean facility mostly made up for these small drawbacks. (There's a big convenience store and a Dairy Queen within walking distance, so we were able to provision ourselves without an on-site restaurant.)... The room was cool and comfortable and while I can imagine this place could be pretty hopping if an event or conference was going on, at the end of a holiday weekend it was one of the quietest hotels we've ever stayed in... Had a great night's sleep and were 5 minutes from the airport the next morning... Though a little disappointed at not being able to swim, my son had a good time exploring the enormous building, and the pool area looked beautiful so we hope to come back sometime when it's operational...

...Friendly staff and maid service was great! I was really happy with the meeting rooms and the breakout food that we sponsored... There was ample fresh fruits, vegetables, snacks, and drinks for all participants...

A great place to enjoy a large group of family... Great restaurant and the pool and Atrium are a very welcoming place for a group to enjoy each other and share memories...

...Hotel was popular and seemed full through the weekend... We didn't use the pool or hot tub... Showers were hot and good water flow...

We stayed in the king 2 room suite. We checked in and the front desk associate was very pleasant... Positive note - the pool area is absolutely beautiful!...

...The hall carpets could use a good deep cleaning too!... The pool area was serene, and the restaurants were excellent for food, service and value...

...Stayed for 4 nights for a Nutrition Conference, the meeting rooms were set up perfect. Everything worked, the kitchen staff was amazing in preparing our banquet and breakfasts, even when there was some kinks thrown into the original plan... Nice work area in them, with room for your laptop and plenty of room to spread out papers... The front desk staff were nice and helpful... The beds were comfortable and the bathroom clean and nice... Appreciated having the mini fridge and microwave as well...

...The air conditioning in our room didn't work that great, but other than that, we loved it!... the bigger pool seems to have been removed to accommodate the conference center...

We enjoyed our stay and the staff was very polite and helpful. Our room was a perfect size although air conditioning would have been nice since it was a little stuffy... The fan from the front desk folks was used the whole time...

Location is excellent; it’s in a nice neighbourhood and we like that it’s near the biking trails... Decent value for the money; this is our second stay here...

...Very welcoming staff and an excellent hotel. The kids LOVED the pool and we made sure to reserve a pool view room for easier access... The pool is a huge reason why we stay here... The room was a great size and very clean...

It was as good as expected from an older hotel. Beautiful garden pool area... However, with as many rooms that face the pool and hot tub, I would think that more than one hot tub would be in order...

I enjoyed my "pool view" room with its access to the balcony... My room was refreshed every morning, magically, while I was at breakfast... They did the best they could but it was obvious they needed more people on the floor...

Although the rooms were clean and the pillows were just right, the beds were way to Hard. If the beds were changed to a medium softness it would be great...

...We have always had a great stay at the Heritage Inn, and this time was no different. courteous and helpful staff, clean rooms and at a nice location in Great Falls... Food is great and it's nice to be able to go to the Casino in the building to relax and have a few drinks and some fun on the slot machines at the end of a day...

...We spent the weekend with family the pool was perfect. The fact that we could sit around the area with food and drinks was just what I was looking for...

...We stayed at the Heritage Inn as our team hotel for a weekend hockey tournament. Overall it was a good location and value and it's always nice for teams to be able to have off ice time together... Kids enjoyed the pool area... The online ordering platform for the restaurant was great... The main issues that did not meet my expectations were the beds and the fitness room... There were no cleaning supplies available in the fitness room whatsoever... The drip tray under the water cooler has not been cleaned is so long that it was full of moldy water...

Heritage Inn staff are always kind and helpful. Shuttle service is personal, friendly, and super-convenient... Restaurant and bar staff treat you like family...

...I realize not everyone uses the workout room but for me that is how I choose what motel I am going to stay at...

...Restaurant/casino has delicious food with excellent service. Espresso/coffee shop was a welcome treat... In the end, I would stay here again based purely on the amenities... And will keep my fingers crossed, that they upgrade mattresses and bedding...