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BEST WESTERN PLUS Heritage Inn

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708 Reviews from our TripAdvisor Community

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Showing 693: English reviews
Arlington, VA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The pros - the linens are newish, rooms are reasonably quiet, and the pool area is quite nice. The cons - hallways are maze-like and dark, our nonsmoking room smelled stale and smoky, bathroom fan sounds like a Mack truck, lots of unsecured entrances, no free breakfast (which is pretty standard at Best Westerns), traffic noise. Very average value for... More 

Helpful?
Thank travelswithcece
Washington DC, District of Columbia
Level Contributor
460 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a surprisingly big hotel, but you couldn't tell from the outside. There are many wings and 2 floors--probably over 100 roons. There is a large convention center--which looked like it was being prrpared for a wedding reception--and several meeting rooms. Behind that is a lovely Louisiana-style courtyard with rooms around the pool and jacuzzi. There are trees and... More 

Helpful?
Thank cfuller603
1 review
4 of 5 stars Reviewed 6 days ago NEW

Was given a lower price when I booked, but because the fair was in town I paid way more then I expected. If I would of know this I would of stayed somewhere else or drove further to get a better rate. The person I booked with should of been aware of the price difference. The room we were given... More 

Review collected in partnership with Best Western

Helpful?
Thank karenkA1432XE
Spokane Valley, Washington, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I'm to the point of rethinking my stays at this Hotel, even though I would give every other aspect a high rating. In July I had my vehicle broken into and lost several thousand dollars of equipment. I was parked in a well lit area that stated it had camera surveillance. Come to find out the area had no cameras.... More 

Helpful?
Thank RobDesch
Great Falls, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Best Western has been my go to hotel chain for many years. The rooms normally are always clean, comfortable and an overall good value. The Heritage is "well used" with old fixtures, linen and poor cleanliness. We reserved a double, poolside room for 3 nights and I have to say I was really disappointed. Examples include mold in the shower,... More 

Review collected in partnership with Best Western

Helpful?
Thank Angela G
LylaE-GuestServices, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Angela, First off, I would like to thank you for your honest review. In a hospitality environment our guest feedback is the best way for us to see where we stand, and where we can improve. I would personally like to apologize for the issues that you encountered while staying with us. We have used this specific review in... More 

Tulsa
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Rooms were clean and comfortable. The dining experience brought the motel down. The food was not edible and there is no complimentary breakfast. The fitness center requires an extra card key. No views. Only the vacant disco ball floor was the view from the room.

Helpful?
Thank KCM2015
LylaE-GuestServices, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello KCM2015, I would like to thank you for your review. Your input is very important to us and will help us provide better services to all of our guests. We are currently in the middle of a Property Improvement Plan, which has been designed to increase the satisfaction and comfort of our guests. I apologize that your experience with... More 

Calgary, Canada
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This visit to the Best Western in Aug.2016 was very good !! We had a very poor experience in 2015 and I commented to the management shortly after we left last year. We decided to go back this year, based on the replies from the management team. We are very glad we went back. It appears all the staff have... More 

Helpful?
Thank CraignLu
Boise, Idaho
Level Contributor
11 reviews
10 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here for several nights during a business trip. The restaurant and lounge was very good, especially the onion rings. Room was older but bed was comfortable and quiet. The pool area is nice and we did use the hot tub a couple times.

Helpful?
Thank IDTag64
Omaha, Nebraska
Level Contributor
278 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the is Best Western in late July. We had a very large and comfortable room, and we found the staff very welcoming and accommodating. We missed the typical complimentary breakfast that has become the benefit of most motels of this kind, for they did not offer it. Other than the absence of the complimentary... More 

Helpful?
Thank Tim D
British Columbia
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is a large hotel with many sections. A sign is on the counter that says they've been experiencing break ins. It was a decent place to stop to have a quick sleep. Seemed a little older. The lady checking us in was very nice. We weren't able to park near out quadrant of where our room was located. Casino... More 

Helpful?
Thank Traveller1322
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Willow Creek Steak House
Willow Creek Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 

Additional Information about BEST WESTERN PLUS Heritage Inn

Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Location: United States > Montana > Great Falls
Price Range: $97 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Hotel Style:
#8 Romantic Hotel in Great Falls
#8 Family Hotel in Great Falls
#9 Business Hotel in Great Falls
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