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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviews bears climbing mini water park best westerns pool area cookies great for kids great pool first floor place to stay hot tub parking lot waffles room was large excellent stay beds were comfortable after a long day water slides
Very nice staff, room was amazing and clean, bed was comfortable. The whole place was very nice I will be back in the near future for sure, they for sure go above and beyond to make their guest feel right at home. Thank you Holly...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
After spending several days in Yellowstone, we had an early morning flight out of Billings. Our room wasn't ready when we arrived, but arrived quickly thereafter, so we just hung out in the lobby. They have a small waterpark that our son enjoyed and they...More
Date of stay: December 2018
Thank Indygirl575
Response from H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & SuitesResponded 1 week ago
Thank you for taking the time to post about your stay here with us at the Best Western Plus Kelly Inn & Suites in Billings, MT. We have many guests like you who use our park and fly service when their travels bring them to...More
Pool was closed and rude front desk staff made for a terrible stay at this place. We decided on this Best Western because our daughter wanted a pool during our travels through Billings. I received a phone call from the Hotel that the pool is...More
Date of stay: January 2019
Thank michaelparkguy
Response from H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & SuitesResponded 1 week ago
We are very sorry for the frustration you experienced during your recent stay with us. We are using this month to completely renovate our water playland so that our guests can continue to enjoy this delightful area. When we knew the exact dates our contractors...More
Check in was terrible. No one was ar the counter, had to wait. Finally Kristin showed up and she was the most rude person I have ever met.inquireing things about me that is no ones business. Telling me it it company policy. And finally suggesting...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Date of stay: January 2019
Thank DennyM78
Response from H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & SuitesResponded 1 week ago
Our goal is always to provide the very best customer service possible so we will be reviewing the interchange on our security videos to determine what improvements we can make. It is our understanding that your were asked to provide your government identification to receive...More
We rented 2 adjoining rooms & after going to the pool & leaving our things in our room we discovered that the door wasn't actually locked on one of the rooms. It looked locked but wasn't, you could just open it without a key. Upon...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Date of stay: December 2018
Thank Relax06812982290
Response from H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & SuitesResponded 2 weeks ago
It is always our goal to exceed our guests' expectations and create a great experience for every person who walks in our doors. I am very sorry that in your case, that did not happen so per our personal communication you should see a refund...More
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed …Morepackage, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! Less
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Hotel Style
Romantic
,
Family
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
89
Price range
$115 - $153 (Based on Average Rates for a Standard Room)
Formerly known as
BW PLUS Kelly Inn & Suites
Also Known As
Best Western Plus Kelly Hotel Billings
,
Best Western Plus Kelly Inn And Suites
,
Best Western Billings
,
Best Western Kelly Hotel
,
Billings Best Western
Location
United States > Montana > Billings
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Response from RJBratland | Property representative |
Dear Potential Guest, Yes, our hot tub is located in the same area as our Water Playland so we do have a lot of activity there. At this time, though, our hot tub is down (waiting on a part that has been ordered). We do... More
Dear Potential Guest, Yes, our hot tub is located in the same area as our Water Playland so we do have a lot of activity there. At this time, though, our hot tub is down (waiting on a part that has been ordered). We do have suites that have over-sized jetted tubs in them and many of our guests reserve these to have the convenience of a hot tub but more privacy. Please call us direct and our front desk agents would be happy to describe and reserve one of our 14 different suite types.
Response from RJBratland | Property representative |
Good Morning! We apologize that we did not see this question before. Please know that we are almost always in our office Monday through Friday during regular business hours except for occasional meetings during the month... More
Good Morning! We apologize that we did not see this question before. Please know that we are almost always in our office Monday through Friday during regular business hours except for occasional meetings during the month. We have some long-term employees (i.e. front desk managers on duty, front desk manager, and executive housekeeping managers) who make decisions in our absence but are excellent at reaching out to us if needed when we are not on property.
Response from RJBratland | Property representative |
Yes, we do allow pets at no charge. The only thing we ask that you sign a pet agreement that you won't leave your pet in the room alone - they get lonely!
