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BEST WESTERN PLUS Kelly Inn & Suites

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BEST WESTERN PLUS Kelly Inn & Suites
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753 Reviews from our TripAdvisor Community

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Showing 745: English reviews
Swift Current, Canada
Reviewed 4 days ago NEW

Good location with easy access to interstate and shopping / restaurant areas. Nice clean place for a good price. Nice indoor pool. Modern up to date place thats very well kept. Staff is very courteous and friendly. Warm cookies on the counter when I checked in. A nice touch. Family friendly.

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Helpful?
Thank Lindsay M
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

From all of us at the Best Western Plus Kelly Inn & Suites, our sincere thanks for your kind comments about our hotel amenities and staff. It's our goal to welcome each and every one of our guests just as if we were inviting them into our homes. Enjoy your holidays and please visit us again...your business is very much...

Scobey, Montana
Reviewed 1 week ago

Very friendly and courteous staff, clean, great breakfast and simply one of the best hotels I've stayed at in Billings. The friendly staff includes not only the desk clerks but the cleaning staff also.

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Helpful?
Thank markitman
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We so appreciate your post about our staff! We feel they are the best as they sincerely care about our guests. Thank you for acknowledging their efforts and taking the time to post. Please visit us again soon!

Whitefish, United States
Reviewed 2 weeks ago

We stayed at Best Western Plus Kelly Inn in Billings, loved having outdoor entrance plus hall entrance. Staff was very attentive, nice pool and business area. Small continental breakfast but for us very satisfactory. Hostess kept everything full and right there to help if needed. Comfortable beds and great coffee pot.

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Helpful?
Thank Eva Nell K
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post such kind comments about our hotel...it's much appreciated! We hope you'll visit us again soon.

Berkeley Springs, United States
Reviewed 3 weeks ago

This is one of our favorite Best Westerns. The outside decor, rooms, staff and amenities are top notch. The breakfast fare is the best - REAL eggs, sausage and all the bread products you could want, check-in and out, very easy and accommodating.

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Helpful?
Thank Jane B
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

A simple "thank you" never seems enough to express our gratitude to our loyal guests. We never take for granted the time our customers take to let us know how we're doing...we appreciate your gracious comments about our staff, breakfast and décor. Please visit us again soon (and enjoy your holidays)!

Helena, United States
Reviewed 3 weeks ago

This is one of my favorite hotels to stay at when traveling to the Billings area. Very courteous, pleasant, helpful staff and clean, comfortable rooms. Easy access on and off the interstate and close to restaurants and shopping.

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Helpful?
Thank P1480JYamyh
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We always appreciate kind comments like yours and your return business. Thank you for commenting on our staff and convenient location. We hope to see you again soon, especially during the holidays when we offer some of our lowest rates of the year for family celebrations! Happy Thanksgiving!

Helena, Montana
Reviewed 3 weeks ago

We stayed here during a buisness trip & found this Best Western very comfortable. The decor was charming & we loved the little black bear that looked through our outside window. Our room was clean & comfortable. It would be nice to have the TV mounted on the wall so it wasn't so low. I like that the A/C was...

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Helpful?
Thank redredles
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for your very gracious comments about your recent stay with us. We appreciate knowing that you found our hotel was in a good location, that you found your room clean and that you loved the bear "peeking in your window". Please visit us again!

Vancouver
Reviewed November 5, 2016 via mobile

Very clean. We had to stay in the suite as they were sold out due to a university event. I saw the regular room which was great. The suite was just ok. Personal preference I guess but I expect suites to be spectacular for the extra price. There is only just a few fast food places wishing walking distance. So...

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Helpful?
Thank Brewster S
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post about you recent stay with. We appreciate knowing that you found your room clean and our staff great. Please visit us again whenever your travels bring you back to Billings. Also, visit our website and take a look at our Moon Over Montana, Woodland Mist or Big Sky Beauty lofts...we have some...

Orlando, United States
Reviewed October 30, 2016

What a charming and beautifully appointed facility and the staff were exceptionally warm, caring, accommodating and provided outstanding customer service!! I conducted a week-long training at the site and could not have been more pleased with the training room and service support! All staff exceeded expectations in every facet of stay and business assistance. Even when a piece of my...

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Helpful?
Thank Karen H
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for your very gracious and kind review of our property and customer service. Our staff diligently strives to exceed each guest's expectations...we appreciate knowing that you felt they went above and beyond to make sure your training was successful. We appreciate you business and hope you will visit us again soon.

Yamhill, Oregon
Reviewed October 26, 2016 via mobile

The two ladies at check in on 10/25 were wonderful, friendly and very hospitable. Everything was clean and updated with Montana flare. Rooms are very spacious with desk, sitting chair, fridge, microwave, comfortable bed, and coffee area. At breakfast on 10/26 the last running it was very pleasant and helpful. She kept everything spotless and stocked with a huge selection...

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Helpful?
Thank FeyLonghorns
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We always appreciate the kind comments from guests like you. Thank you for taking the time to let our staff know how much you enjoyed your stay with us because of their hospitality. We hope you will visit us often and consider us your home away from home anytime your travels bring you back to Billings.

Central, ND
Reviewed October 24, 2016

A great motel and the place looks very nice and was super clean. Bed was extremely comfortable and the morning breakfast was nice and it tasted very good too. Only thing i would change in the room is to mount the TV high on the wall so one can watch it while laying in bed. Otherwise you have to sit...

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Helpful?
Thank John S
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

What a great review - thank you for taking the time to let us know how much you enjoyed your stay with us! We also appreciate knowing the things that would make it even better. It's our hope you will visit us again soon whenever your travels bring you back to Billings.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Dr, Billings, MT 59101-4668
Location: United States > Montana > Billings
Price Range: $121 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kelly Inn & Suites 2.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Hotel Style:
#2 Family Hotel in Billings
#2 Romantic Hotel in Billings
#5 Business Hotel in Billings
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Kelly Inn & Suites staff and other travelers.
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Questions? Get answers from BEST WESTERN PLUS Kelly Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on 3rd floor where there are no pets allowed. It is located really close to Interstate so easy to get to and fast.”
 of 5 bubbles Brokenbackjack, Oct 24, 2016 | Read review
“top floor furthest from the pool might be your best bet.”
 of 5 bubbles toy4cannon, Oct 17, 2016 | Read review
“There were kids down the hall that were noisy that bothered the other adults I was with. Would request a quieter room in the future.”
 of 5 bubbles Sh0pgirl35, Sep 26, 2016 | Read review
“loved our room on level 3!”
 of 5 bubbles CPP64, Sep 18, 2016 | Read review
“Very Clean & soft beds sleep good”
 of 5 bubbles lesliel765, Jul 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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