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Extended Stay America - Billings - West End

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Extended Stay America - Billings - West End
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97 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Scottsdale, Arizona
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I found this property on Priceline.com. Turns out, I paid more on Priceline than I would have at the hotel. Rooms have no glasses or cups, bedside light was unplugged; the hotel has no ice machine, and the "breakfast" consisted of energy bars, coffee, tea, and a selection of oatmeal packets. No place to sit down and eat; no real... More 

Helpful?
Thank morinerick
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were unaware of how our hotel is setup, which is usually told to our guest upon check in. It is a company standard not to have ice machines at the hotel, and glasses, cups, and all other kitchen items are at the front desk.... More 

Anacortes, Washington
Level Contributor
190 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have two grown sons and they have grown up learning to tip on service, not prices, AND that the most important features in your lodging are clean linens and comfortable beds. We spontaneously decided to met here in Billings for the 4th of July weekend. Needless to say price gouging and limited availability were in effect area wide. I... More 

Helpful?
Thank posibility409
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

I appreciate you posting a review of our hotel. I am so glad that you were pleased with the service you received from our team and our hotel overall. We strive to provide every guest with a "home away from home" experience, and I'm thrilled to know we met that goal with your stay. Thank you for choosing Extended Stay... More 

Madison, Wisconsin
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Billings and the temp was up again back in the 90degres so glad to find a first floor clean hotel with good a.c. There was onsite laundry but no pool and the breakfast in the a,m, was not very good just coffee and granola bars

Helpful?
Thank Tom C
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for posting a review of your stay. I am glad that you enjoyed your clean, cool room and our on-site laundry during your visit with us. Still, I apologize that our grab-and-go breakfast and our lack of pool did not meet your needs. Your comments will be useful as we continue to improve our guest experience. Thank you... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I was a little worried when we first arrived. There were a bunch of young kids unsupervised outside riding bicycles and leaning up against cars. When I got inside smoke alarms were going off. We got to the room and it was nice at first appearance. However, we got absolutely NO sleep. The bed was HORRIBLE! ! I think it... More 

Helpful?
Thank Keri M
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you we unsatisfied with your experience and your bed was uncomfortable. To uphold our company's high standards, we will be striving to make sure issues as this do not happen again moving forward. I really appreciate you bringing this to our... More 

Travelers are raving about these Billings hotels

Glendive, Montana
Level Contributor
353 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 stars Reviewed June 19, 2016

Extended Stay, in my experience, has become a budget hotel chain that I have come to avoid. However, I just needed a quick, cheap, place with a bed and shower and didn't want to spend $100+ for one night, so went on Priceline to try my luck. As luck would have it, I ended up with, of course, Extended Stay.... More 

Helpful?
1 Thank surfercharlie
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. Comments like yours are what we use to make our hotel better for guests. We will continue to work on our grab-and-go breakfast as well as our overall presentation for guests. Thank you again for your review. It would be our pleasure for you to repeat your... More 

2 reviews
3 of 5 stars Reviewed June 12, 2016 via mobile

Our room was utterly spotless, recently remodeled with new laminate flooring in kitchenette and bath, new tub surround and all new furniture. All appliances worked great. You have to check out kitchen ware and a hairdryer from the office, but it was honestly no big deal. Our room was right next to the office/foyer and we never heard any other... More 

Helpful?
Thank Leah G
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2016

I've liked Extended Stay America hotels in the past and was very pleased with this one. Stayed here for Night 1 of our 3 day road trip starting in Washington. We appreciated the easy access to I-90. Liked having the microwave, fridge/freezer and stove to just make a quick meal in our hotel room. Don't freak out if you don't... More 

Helpful?
Thank Clare B
Billings, Montana
1 review
4 of 5 stars Reviewed May 17, 2016

this hotel was a price-line express deal . it has a friendly staff, nice rooms, and comes with a little kitchenette(refrigerator,microwave,sink),. . the little breakfast bar had coffee,muffins, and granola for us, however mostly we rewarmed our food from nite before. the location is next to interstate and hotel side-doors were opened by room keys. it is minutes away from... More 

Helpful?
Thank travelerB3335FH
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2016

My husband and I stayed here passing through on our way to Bozeman for a graduation. For what we paid, this was a pretty decent deal. We actually got our deal through Hotwire. But it is close to the interstate, was pretty quiet, and was clean. For crashing for a night, it worked alright. The breakfast was "grab and go",... More 

Helpful?
Thank Rebecca M
1 review
1 of 5 stars Reviewed May 1, 2016

We booked rooms 2 months in advance ordered room with two beds, We get there they are booked up we get a room with only one bed. There is no one that cleans the room because they are only cleaned weekly per desk clerk . We asked for clean towels the Clerk on duty said if we want clean towels... More 

Helpful?
Thank Carol B
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Billings - West End

Address: 4950 Southgate Drive, Billings, MT 59101
Location: United States > Montana > Billings
Price Range: $78 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Extended Stay, Hotels.com, Hotwire, Odigeo, Travelocity and Priceline so you can book your Extended Stay America - Billings - West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Billings
Billings Extended Stay
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