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Friendly staff. Rooms are fine, although it should be renovated. Feels more like a lower end brand, such as a courtyard. No mini fridge, no bathrobe, etc.
My major complaint is the noise. The walls and doors are so thin you can hear everything. I...More
Response from Steve P, General Manager at Marriott St. Louis WestResponded 4 days ago
Thank you for taking the time to give feedback on your most recent stay at the Marriott St. Louis West. I am terribly sorry you experienced challenges with noise. As this is not something we hear about often, I certainly understand your concern and...More
On the positive: Very friendly and helpful staff. Nice Lobby and Reception area. Plenty of free parking; nice bedding
On the negative: Rooms comparable to budget hotels. No in-room safes; poor quality towels; no mini-fridge (appears they were removed at one time as furniture has...More
Response from Steve P, General Manager at Marriott St. Louis WestResponded 5 days ago
Thank you so much for your feedback. I am terribly sorry about the challenges you experienced, especially regarding the noise in the hallways. I have personally addressed this with both our leadership and housekeeping teams. On a positive note, thank you for recognizing our...More
We stayed during a weekend where there was a large family reunion and families from both baseball and softball tournaments in town. We were there for softball. Lobby was spacious and elegant. Staff was friendly. Only one elevator was functioning and wait times were long....More
This hotel needs to be renovated. The condition of the bathrooms shower disgrace the Marriott brand. The 2 photos I attached were from 2 different rooms. I showed management the first picture-they were very nice and apologetic. You can see from the 2nd picture the...More
1 Thank LWM_2010
Response from Steve P, Front Office Manager at Marriott St. Louis WestResponded May 20, 2017
Thank you so much for your input. I appreciate the time you took to write about the property. We take your concerns seriously. I am happy to hear that the front desk team was polite and responsive. I am sorry to hear about the quality...More
Convenient to areas west. Breakfast was good. Room was boilerplate Marriott w/ nice pillows and good mattresses. Cleaned well with fresh scent. Normal stay at a Marriott. No problems and the staff was just fine.
$113 - $282 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Catherine S | Property representative |
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation... More
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation is approximately 11 miles away at the St. Charles Family Arena. The University itself is a 20 minute walk from the hotel, depending upon which building. Please let us know if we may help you with anything else!
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"Floor in front of hotel will get you away from elevators and ice machine noise"