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Marriott St. Louis West

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Marriott St. Louis West
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342 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Tahlequah, Oklahoma
Level Contributor
137 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago NEW

Stayed for Thanksgiving. Room was very comfortable. Locations is perfect for navigating around St. Louis. Right off of Interstate 64 and Interstate 270. Staff very accommodating and priced well. Would stay again.

Helpful?
Thank Mister R
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays! Thank you very much for your feedback. I am pleased to hear that you enjoyed your stay. We are looking forward to welcoming you back next time your travels bring you to St. Louis. Warm wishes More 

2 reviews
Reviewed 1 week ago via mobile

I slept like a baby in the king size bed with feather down. The staff was friendly & accommodating. I attempted to book online, didnt quite do it correctly but my issue was resolved quickly & efficiently

Helpful?
Thank Gloria B
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good afternoon and happy holidays! Thank you very much for submitting your feedback. I am pleased to hear that you enjoyed your stay and that you found the staff and service welcoming and pleasant. We are looking forward to seeing you again should your travels bring you back to St. Louis. Best regards, More 

Springfield, Missouri
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Front desk staff was friendly and check was quick. Room was clean, comfortable and included a refrigerator and large desk. Breakfast is not included but hotel has a restaurant that serves a breakfast buffet.

Helpful?
Thank RuralRoadRunners
Indianapolis, Indiana
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

Although it lacks some of the features of newer hotels in the area, the Marriott West provides a full-service option with great service in a convenient, peaceful setting. This is obviously an older hotel that has been updated in recent years. It doesn’t include some of the features common in the newer choices. For example, a king room includes only... More 

Helpful?
Thank a123nt
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good morning, and thank you very much for your feedback. I am so glad to hear that you are joining us for the first time as a Starwood member. We are very excited that the merging of our two companies has completed. I am also pleased to know that you were able to successfully merge your Starwood number into a... More 

USA
Level Contributor
170 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed October 23, 2016

On most measures, hotel,chains are pretty similar. But Marriott has not been my favorite, and this experience is a negative data point. There was a laundry miscommunication. I was told By the front desk that I could bring my laundry to the desk for same day cleaning by 8:30. Turns out the deadline was 7:30. When no clean laundry came... More 

Helpful?
Thank Xamb
Management response:

Good morning, and thank you for your feedback. First, allow me to apologize for the poor experience you had with our team. Please know that your comments will be brought to the appropriate staff to ensure these were isolated incidents. We appreciate all of our guests and it is disappointing to hear that this was not conveyed to you through... More 

Saint Louis, Missouri
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 10, 2016

Booked this hotel for my boss and his family. When they checked in the bathroom had not been cleaned at all. They spent the nite, and talked to the manager about having the room cleaned while they went to brfst. Got back from bfrst. Not clean. They checked out.

Helpful?
Thank SuzSTL
Management response:

Good afternoon, and thank you for your feedback. First, allow me to apologize for the cleanliness issue and lack of urgency in cleaning your room while you were at breakfast. Your feedback has been presented to the appropriate party and will be addressed going forward. Best wishes and safe travels, John Parker General Manager Marriott St. Louis West More 

Springfield, Missouri
Level Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 4, 2016

We travel to (or through) Saint Louis on a regular basis. Normally, we stay at a hotel near the airport (the Airport Marriott, the Airport Hilton or the Airport Renaissance). Thought we'd try something different and we were not disappointed. Room was clean and quiet. The area is appealing. There is no airport noise. Parking is free. Good area of... More 

Helpful?
Thank Fayaya
West Chester, Ohio, United States
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 4, 2016 via mobile

We were greeted with champagne at check in! Rooms were large, bathrooms spotless! Received vouchers for free breakfast, but no one mentioned the omelet bar was not included. Breakfast staff had no smiles, no "Good morning " and no sense of urgency.

Helpful?
Thank Beth K
Santa Barbara, California
Level Contributor
4 reviews
Reviewed September 26, 2016

This hotel was selected as our conference site. The customer service was incredible. Everyone was friendly and helpful and they allowed me late, late checkout! The beds were comfortable and the room spacious (I had a single King). The room was basically clean, but there were dirty spots along the floor and wall in the toilet/tub area. Be aware that... More 

Helpful?
Thank travelerfromsb
Kansas City, Missouri
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 25, 2016

We stayed here for 4 nights. Arriving late the 1st night, we got a room on the 2nd floor with a view of the roof and huge AC unit. We were able to move the next day and the room had a better view of the pool and lake. Rooms are small with a not so comfortable chair and footstool.... More 

Helpful?
Thank luvsgolf71
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This St. Louis luxury lakefront hotel is minutes from Lambert Airport, Busch Stadium, Six Flags, the Gateway Arch, and Forest Park. The St. Louis Marriott West offers on-site dining at the newly renovated Blue Fire Grill, a contemporary fitness center, outdoor hiking trails, indoor/outdoor pools, a sauna and whirlpool. All guestrooms feature plush bedding, marble bathrooms, a large desk, and Bath & Body Works amenities. Concierge-level guestrooms include exclusive access to the Concierge Lounge. ... more   less 

Additional Information about Marriott St. Louis West

Address: 660 Maryville Centre Drive, Town and Country, Saint Louis, MO 63141
Location: United States > Missouri > Saint Louis > Town and Country
Price Range: $107 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott St. Louis West 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
St. Louis Marriott West Hotel Chesterfield
Marriott Hotel Saint Louis
Marriott Saint Louis
Saint Louis Marriott
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Questions & Answers

Here's what travelers have asked, with answers from Marriott St. Louis West staff and other travelers.
2 questions
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Questions? Get answers from Marriott St. Louis West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“look down the road”
 of 5 bubbles SuzSTL, Oct 10, 2016 | Read review
“Elite Level Floors are Preferable”
 of 5 bubbles Fayaya, Oct 4, 2016 | Read review
“Avoid the 2nd floor”
 of 5 bubbles luvsgolf71, Sep 25, 2016 | Read review
“Rooms overlooking Canal are nice and calm”
 of 5 bubbles 2Barnes, Jul 25, 2016 | Read review
“There are a group of rooms that are located between the elevator and the ice machine. Our's was 222. Avoid at all cost.”
 of 5 bubbles Outlawa, Jul 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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