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Marriott St. Louis West

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Marriott St. Louis West
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352 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Bloomington, Illinois
Reviewed 2 days ago NEWvia mobile

I was only here one night to attend a wedding reception for my boyfriend's coworker, but it was a great visit! Room was clean and breakfast was delish although a bit pricy - $50 for two meals. Would stay here again.

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Helpful?
Thank Katy R
Kansas City, Missouri
Reviewed 5 days ago NEWvia mobile

I hadn't stayed here in years, but had a early AM meeting around the corner so I thought I would give it a shot. It is one of those full service properties built in the 80's, I think I was encouraged by the updated lobby. Front desk folks were great. I was staying on the concierge level. Once I got...

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Helpful?
Thank Jeff C
Scottsdale, Arizona
Reviewed 2 weeks ago

Hello, I stayed here for a couple nights on business. The property is older but still offers the modern feel in the lobby. The lobby has a great area to gather with friends. The concierge lounge is also very nice and clean. Employees in both areas were very friendly. I did find a few concerns with the room, which I...

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Helpful?
Thank Robert S
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good morning, and thank you very much for providing us with your valued feedback. I am very glad to hear that you found the public areas of the hotel to your liking and that the staff was friendly and welcoming. I have shared your concerns regarding your room with the appropriate managers and we will look to address them moving...

Mattoon, Illinois
Reviewed 2 weeks ago via mobile

It's aight. We stay once a year when in town. Rooms are nice, service has always been good. Nothing to complain about, but nothing to rave about either. The kids had fun when they showed a movie outside by the pool in a nice midwest night.

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Helpful?
Thank Robert S
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good afternoon, and thank you very much for your feedback. I am glad to hear that your family enjoyed the hotel during your recent stay. We look forward to seeing you next year! Best regards, Marriott St. Louis West

Chaffee, Missouri
Reviewed December 31, 2016 via mobile

Pros: Price was great. Location was good for why we went. Hotel is beautiful and clean! Staff was very friendly. Towels were provided at pool. Free parking!! Saw five deer across from hotel. Cons: Pool was a little too chilly.

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Helpful?
Thank Nikki R
St. Louis, Missouri
Reviewed December 25, 2016 via mobile

Why did we ignore the reviews and stay here? I guess I thought it couldn't be that bad. Well, I was wrong. We have traveled the world- stayed in luxury and not. We have NEVER seen such a poorly run hotel. We did not see housekeeping for days- and we literally ran out of toilet paper- called the front desk-...

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Helpful?
Thank Momof2travelers
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays, Thank you for taking the time to share your experience with us. I must say, I am extremely disappointed to hear of the issues you encountered while you were here. Your feedback has been addressed with the appropriate managers to ensure that things like this do not happen again. If you would like to discuss your...

Indianapolis, Indiana
Reviewed December 24, 2016

I stayed at this hotel for 5 nights and I noticed several things throughout my stay. The Good: -While it is an older property, they do a great job with upkeep when it comes to the rooms and that's no small feat. -The service here far exceeded the service I received at the Ritz Carlton in Clayton. The staff here...

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Helpful?
Thank Christopher R
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greeting and happy holidays, First, thank you very much for taking the time to provide us with your valued feedback regarding your recent stay with us. I am very glad to hear that the associates you interacted with were pleasant and welcoming. However, I am disappointed that your experience with housekeeping did not meet the standards that we hold ourselves...

Reviewed December 22, 2016

Stayed here for a recent meeting for three nights and met on site. The Room was great and so was the meeting room service. Food and room set up was great as well as any IT help we needed. The problem was all the common area Lobby and meeting rooms were under 68 degrees the entire three days. We informed...

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Helpful?
Thank Bill C
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays, Thank you very much for providing us with your valued feedback. I apologize for the hotel's heating issues during your stay. Our engineering team has corrected this issue and ensured that our lobby and public areas are at a comfortable temperature during the winter. Best wishes,

Reviewed December 17, 2016 via mobile

We decided to buy a bottle of wine during our stay. On the room service menu it was $16 but then there was an added 2.00 for delivery and 18% gratuity. So we decided to just walk to the bar to skip the extra charges. However, when my husband did this, they bartender offered him a bottle of cheaper champagne...

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Helpful?
Thank Kylie H
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good morning, and thank you very much for taking the time to provide your feedback via TripAdvisor. I'm so sorry for any confusion regarding the pricing of our wine selection. Our room service menu offers half-sized bottles of wine, whereas our full service bar in the lobby sells full bottles. This is the reason that the price is higher in...

Renton, Washington
Reviewed December 4, 2016

I was on a four week project in St. Louis and stayed at the Marriott St. Louis West for four weeks (Sunday - Thursday). If you dine in the restaurant, be sure to get the Gooey Butter Cake. SOOOO good. The good: The hotel staff from the front desk, bellman, bar, concierge lounge, and restaurant, I've never had anything but...

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Helpful?
Thank Kathleen W
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good afternoon! First, please allow me to thank you for your comments. We truly value the feedback we receive and endeavor to better our service based on the information provided by our guests. While I am very glad to hear that we were able to upgrade your room for your first visit, I have to say I apologize that this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This St. Louis luxury lakefront hotel is minutes from Lambert Airport, Busch Stadium, Six Flags, the Gateway Arch, and Forest Park. The St. Louis Marriott West offers on-site dining at the newly renovated Blue Fire Grill, a contemporary fitness center, outdoor hiking trails, indoor/outdoor pools, a sauna and whirlpool. All guestrooms feature plush bedding, marble bathrooms, a large desk, and Bath & Body Works amenities. Concierge-level guestrooms include exclusive access to the Concierge Lounge. ... more   less 

Additional Information about Marriott St. Louis West

Address: 660 Maryville Centre Drive, Town and Country, Saint Louis, MO 63141
Location: United States > Missouri > Saint Louis > Town and Country
Price Range: $98 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott St. Louis West 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
St. Louis Marriott West Hotel Chesterfield
Marriott Hotel Saint Louis
Marriott Saint Louis
Saint Louis Marriott
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Questions & Answers

Here's what travelers have asked, with answers from Marriott St. Louis West staff and other travelers.
2 questions
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Questions? Get answers from Marriott St. Louis West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“look down the road”
 of 5 bubbles SuzSTL, Oct 10, 2016 | Read review
“Elite Level Floors are Preferable”
 of 5 bubbles Fayaya, Oct 4, 2016 | Read review
“Avoid the 2nd floor”
 of 5 bubbles luvsgolf71, Sep 25, 2016 | Read review
“Rooms overlooking Canal are nice and calm”
 of 5 bubbles 2Barnes, Jul 25, 2016 | Read review
“There are a group of rooms that are located between the elevator and the ice machine. Our's was 222. Avoid at all cost.”
 of 5 bubbles Outlawa, Jul 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question