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Extended Stay America - Springfield - South

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Traveler (17)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent32%
  • Very good11%
  • Average16%
  • Poor20%
  • Terrible21%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (60)
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11 - 15 of 59 reviews
Reviewed July 31, 2017

we stayed here for 1 month waiting for our house to close the hotel personal were all nice and helpful but the place was dirty and some of the people staying there were scary trash all over the parking lot and smells terrible in the...More

Review collected in partnership with Extended Stay
Thank michaelhX1072GS
Response from 00esa, General Manager at Extended Stay America - Springfield - SouthResponded August 1, 2017

Michael, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are...More

Reviewed July 26, 2017

Typical extended hotel no exta bells and whistles. Was a little out of date but over all a comforatable place to stay while in town. Was little noisey and loud late night some I had a new baby there so was a little bit of...More

Review collected in partnership with Extended Stay
Thank kellseyj2017
Response from 00esa, General Manager at Extended Stay America - Springfield - SouthResponded July 27, 2017

Thank you so much for your loyalty towards our brand and for choosing us. Although you had an overall pleasant stay, we are sorry for the noise issues you experienced and regret the inconvenience it caused. We appreciate you being our guest and hope to...More

Reviewed July 25, 2017

If you are going to Springfield MO- Avoid the Extended Stay America Property. They do not honor their own reservations system,place is dirty, systems malfunction in the night, staff is unfriendly, linens are awful.More

Review collected in partnership with Extended Stay
Thank jamescN921TM
Response from 00esa, General Manager at Extended Stay America - Springfield - SouthResponded July 26, 2017

Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More

Reviewed July 19, 2017

The only good thing we found here was the morning breakfast coffee. The breakfast further consisted of a granola bar and a prepackaged muffin, that's it! We booked our room with a kitchenette but it didn't have a kitchenette. That is, the cupboards were absolutely...More

Thank driftinblu
Response from 00esa, General Manager at Extended Stay America - Springfield - SouthResponded July 20, 2017

Thank you for your stay with us and for the review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly...More

Reviewed July 9, 2017

It was offered at a cheap price, but the room quality was poor, the lobby was continually dirty, and the customer service of the staff was seriously lacking. I would not recommend this place, the price notwithstanding.More

Review collected in partnership with Extended Stay
Thank 304rayn
Response from 00esa, General Manager at Extended Stay America - Springfield - SouthResponded July 10, 2017

Rayn, I am very sorry we failed to deliver the exceptional stay you deserved. I am disappointed to know that you were not completely satisfied with your visit. We are redoubling our training efforts in regard to the service issues to make sure this does...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$80 - $118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$80 - $118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (17)
Room & Suite (9)
Dining (1)
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Room Tips
"Spend $20 more and get a better room. Ours was $112 for a double bed and not worth it!"
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"Ask! On the surface the hotel doesn't offer a lot of info or services, but they are anxious to help you..."
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"No such thing"
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"All rooms seem good. On a quiet street."
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