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Arbor Suites At The Mall

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88 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Brisbane, Australia
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 17, 2016 via mobile

We are visiting relatives so wanted to stay in a certain area. At first this place seemed fine - BUT no room service. Two days the room was not cleaned. The front desk staff claimed it was 'on the list' to be done by 5 we left and came back. At six I called again - no answer at front... More 

Thank entjohns51
Tiffiany G, General Manager at Arbor Suites At The Mall, responded to this review

Thank you for taking the time to review your stay. I would like to apologize that your stay did not meet your expectations. On the weekends, we do not provide service for stay overs. We try to inform every guest while checking with signage. I would also like to apologize that you felt the front desk was ignoring your call,... More 

1 review
Reviewed August 22, 2016

The building is old and needs updating. Our room was pretty bad. Very old and dated. Couch was stained. Bathtub was plastic, I felt like I was going to fall through the floor. The beds were cheap and awful to sleep on. You definitely get what you pay for. I didn't let anyone walk on the floor without shoes. At... More 

Thank Roger H
Tiffiany G, General Manager at Arbor Suites At The Mall, responded to this review

Roger H, thank you for taking the time to review our property. I am sorry to hear about the issues that you had with your stay. I have talked with my housekeeping and maintenance staff about the issues you had during your stay to ensure they are fixed. I hope the next time you are in town, you give our... More 

Travelers are raving about these Springfield hotels

San Angelo, Texas
1 review
Reviewed July 15, 2016

Five stars to the staff and the location of this home away from home. Tiffany the manager is amazing. She's so busy but will take the time to listen and make sure that you're taken care of. I don't know what she earns but she deserves a raise. The hotel itself is aging, but everything is kept up, and every... More 

Thank cloesolis47
Tiffiany G, General Manager at Arbor Suites At The Mall, responded to this review

Cloesolis47, thank you for taking the time to review our property. I am glad to see that myself and my staff could be of service to you during your stay. We all try to listen to every guests wants and needs so we can make your stay the best possible. We hope the next time you are in town, you... More 

Lancaster, Ohio
1 review
Reviewed June 25, 2016 via mobile

Great place!!! Only amenity missing was a baking sheet...not a big problem. As an exec. housekeeper, I did want to do a couple little things, but basically a clean apartment. The bed was MAHVELOUS, a full kitchen, full bath, and sliding doors for fresh air and birds singing.

Thank Tillie Bowers-M... A
Huddersfield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed June 22, 2016 via mobile

Stayed here for one night as a stop off on a road trip. Room was nice, spacious. Microwave , fridge , stove lots of amenities. Wifi worked pretty well and the pool and jacuzzi section of the hotel were nice. Friendly staff. Shower was a bit poor but hey ho it was manageable. However the upmost WORST thing about this... More 

Thank Charlie2904
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 19, 2016

The room was more of a studio, Kitchen with full size fridge, wood burning fireplace, fold out couch, plenty of storage. Reading other reviews I will point out that I was on a ground floor in the rear and my bathroom had a door. Considering the price and location it's very good accommodation. Smoking and Non smoking rooms, across the... More 

Thank Tmmacmartin
Sedalia, Missouri
Level Contributor
28 reviews
6 hotel reviews
Reviewed June 12, 2016

Where to start. This wasn't a suite, it was more of a loft. The room had no privacy, had a murphy bed which I wasn't told about the, hide of bed I was told was broke by the one that slept in it.. .This suite was all open, no rooms just one big room, of course we had doors on... More 

Thank 610zzz
Broken Arrow, Oklahoma, United States
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 22, 2016 via mobile

This was my first time staying at any Arbor Suites location and I was pleasantly surprised. The description online simply said "two double beds with a pullout couch, sleeps six". What we got was our own little loft apartment. There was a kitchen, a living area with a couch a chair and a fireplace, a second room with a Murphy... More 

1 Thank Kristen N
Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2016 via mobile

The room smelled like wet cat food and was dirty. The complimentary breakfast was mediocre like they just went to Sam's club and baught a bunch of pre packaged danishes or something. The desk staff was rude and didn't show proper customer service skills. it took an act of God to get a WiFi password. I ended up using cellular... More 

2 Thank Dixie N
Titusville, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 16, 2016 via mobile

My husband was employed in missouri for a little over a year, he stayed here from Feb 2015- October 2015, the kids and I joined him for the summer. We really enjoyed our stay. It was just like home. The penthouse had ample space to accommodate us, the staff from the manager, front desk, maintenance, and housekeeping were great. I... More 

1 Thank tyroner708
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30 photos of this hotel

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All Traveler Photos (8)
Room/Suite (3)
Hotel & Grounds (3)
Pool/Beach Area (1)
Other (1)

Management photos: Courtesy of the property manager

All Management Photos (22)
Room/Suite (6)
Dining (2)
Hotel & Grounds (3)
Other (11)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Arbor Suites At The Mall

Address: 1550 E. Raynell Place, Springfield, MO 65804
Location: United States > Missouri > Springfield
Price Range: $66 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbor Suites At The Mall 2*
Number of rooms: 79
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Also Known As:
Arbor Suites At The Mall Hotel Springfield
Hawthorn Suites Springfield
Arbor Hotel Springfield
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Questions & Answers

Questions? Get answers from Arbor Suites At The Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Call direct to the hotel, and let them know the prices you've seen on the internet...they'll match it.”
 of 5 bubbles cloesolis47, Jul 15, 2016 | Read review
“In the rear of the building”
 of 5 bubbles Tmmacmartin, Jun 19, 2016 | Read review
“For ease of access, I'd recommend a bottom floor and at the back of the complex for less noise.”
 of 5 bubbles C1265YAdavidh, Feb 14, 2016 | Read review
“Bring ear plugs!”
 of 5 bubbles cherylhJ8045XZ, Jan 5, 2016 | Read review
“I stayed on ground floor, just off parking. LOVED it!”
  • computer desk, patio, hideabed, front door
  • kitchen area
 of 5 bubbles SandyJV2015, Dec 16, 2015 | Read review
5 of 5
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