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University Plaza Hotel and Convention Center

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333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (182)
Room & Suite (73)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 59 hotels in Springfield
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center and The Tower Club• Breakfast and Lunch buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks and small bites, indoor and outdoor pools, and business center.
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Room & Suite (73)73
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
1,234Reviews7Q+A100Room tips
Traveler rating
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  • 72
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Popular mentions
Wanda H wrote a review Jul 2020
Mascoutah, Illinois140 contributions25 helpful votes
Interior was great. Clean and well maintained. Nice rooms. Out by pool though was pretty run down. Landscaping wasn't kept up and lots of tiles in pool was missing. Really a shame, because if the pool are would've been as nice as the rest of the place, I would've given 5 stars.
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Date of stay: July 2020
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Mike C wrote a review Oct 2019
Fayetteville, Arkansas82 contributions17 helpful votes
Hotel's Favorite
We stayed for 2 nights while in town for a conference. The inside of the hotel is beautiful with plenty of room for sitting and relaxing in the giant atrium. We arrived a little earlier than check-in but the front desk rep, Chris, was very accommodating. They'd had 200+ guests check out that morning so housekeeping was busy! But it wasn't 5 minutes after we arrived that he informed us our room was ready! He was super-friendly & helpful! We were given a "poolside" room but the pool had already been drained for the season (which was fine with us...we wouldn't have necessarily enjoyed being by the pool during pool season!). The room/suite was clean and very spacious with a king-size bed, a couch, chair, and small table but still plenty of room to walk around. Our room did come with a mini fridge, which was an unexpected bonus! The curtains were a little frayed and one panel was missing on the blackout curtains. As a general rule, hotels need more outlets by the bed! There was a 6-outlet adapter but it was located on the other side of the room; not very handy if you want to charge devices by the bed overnight. Thankfully, we always travel with an extension cord for such scenarios! Despite being on the ground level and right next to the elevator, the hotel was pretty quiet. Only the occasional sounds of suitcase wheels on the floor as people exited the elevator. Overall, we very much enjoyed our stay and would definitely stay here again!
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Date of stay: September 2019
Rooms
Cleanliness
Service
Room Tip: Poolside suites seem to have a mini fridge!
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Response from LisaUP, Guest Relations Manager at University Plaza Hotel and Convention Center
Responded Oct 31, 2019
Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield!
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samartinez2017 wrote a review Apr 2020
Los Angeles, California40 contributions11 helpful votes
There are two outlets in the room that are NOT conveniently located. One behind the bed which unplugs very easily. The other one by the corner far from reach, that one also unplugs easily. There is a lamp on a nightstand that is non functional as the TV and Fridge are plugged in so you can’t use the lamp. There is a small alarm radio on the other night stand it does not work either, you either plug in your phone or the alarm clock. The mattress on the bed is tilted towards one side and it is just uncomfortable. Housekeeping get 1 out of 5 stars. Not a comfortable stay. How the heck people give this place more than 2 stars, I dont know.
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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stephenjo128 wrote a review Apr 2020
Hollywood, Florida265 contributions53 helpful votes
Being picked up from the airport the driver and owner of the hotel gave a great tour of the town along with a history lesson. I won’t spoil it but a famous actor is from Springfield. The ride was about 15 minutes to the hotel. The shuttle runs to the airport every 30 minutes. The room was large with big windows. There is a nice sink area outside the bathroom if you’re sharing the room. The shower area was a little tight but clean and a nice hot shower. The bed was clean and comfortable and extra soft pillows. Downtown is about four blocks away and the famous Walnut Street is on the other side of the parking lot. I Highly recommend eating in one of the local restaurants on Walnut since they are in old historic homes. Many commercial restaurants as well within walking distance. MSU campus and stadium is less than a half mile and easily walkable from the hotel. The hotel boasts a large outdoor pool and a small indoor fitness center. The fitness center has free weights and up to 50 pounds, elliptical machines, bikes and treadmills. There are many places to sit and hangout with a large bar. Outside has tables and an outdoor fire pit. At the time of this writing was during the COVID19 crisis so the gym, pool, bar, and morning buffet were closed.
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Date of stay: April 2020Trip type: Traveled on business
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Jill A wrote a review Feb 2020
Kansas City, Missouri47 contributions6 helpful votes
Went to Springfield for business and to see my college student. Early check-in requires a fee which is their choice but not typical to my experience. Also atypical, was the unwelcoming demeanor of the front desk clerk. On their side, they had a political convention at the hotel and clearly were overwhelmed. Also overwhelmed, the parking lot. There was zero access to the building by car and we had to traverse the outgoing lane to get anywhere near the hotel. The front desk was not interested in holding our luggage until a room opened and did not provide a room until the 4 pm allowed time (a late time for most hotels). The room itself was ok. Granite counters in the bath areas and decorated very traditionally. It was clean. Pillows were lumpy. Convention guests felt free to liberate their children in the common areas and hallways in the evening until just before midnight. No parental supervision provided. This is surely a parent issue but also a hotel issue. Maybe they should have given these kids the same attitude as we got at check-in. We woke up early and went to get the 'free' breakfast' we were promised when signing up online. When we asked the front desk clerk how we took advantage of the opportunity we were informed that online guest through third parties were not welcome to the free breakfast. Management needs to correct this on their postings with these third parties. We went for breakfast elsewhere and were much happier with the food for the same price. We will not return. It is a shame as it is close to the university. However, the likelihood of further conventions or other significant activities at the university to cause staff stress are too great to risk experiencing that again. We'll go farther away from MO State, get the same quality, same price and get better service.
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Date of stay: January 2020
Value
Location
Service
Trip type: Traveled on business
Room Tip: Don't go if a major event is being held at the hotel.
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Response from Brent P, General Manager at University Plaza Hotel and Convention Center
Responded Feb 25, 2020
Dear 833Jilla, Thank you for taking time to share your experience regarding your stay with us at University Plaza. I will follow up with our Front Desk team regarding the items you mentioned to ensure they are isolated occurrences. I apologize if the information on the third party site offered complimentary breakfast. That is not an amenity we offer outside of a room package. We hope you will give us another opportunity to be your host and show you that customer service is truly a priority of the staff. Sincerely, Brent Parker General Manager University Plaza Hotel & Convention Center
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PRICE RANGE
$94 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
university plaza hotel springfield, university plaza hotel and convention center
LOCATION
United StatesMissouriSpringfield
NUMBER OF ROOMS
268
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Frequently Asked Questions about University Plaza Hotel and Convention Center
Which popular attractions are close to University Plaza Hotel and Convention Center?
Nearby attractions include Springfield Cardinals (0.3 miles), Blue Room Comedy Club (0.2 miles), and Juanita K. Hammons Hall for the Performing Arts (0.2 miles).
What are some of the property amenities at University Plaza Hotel and Convention Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at University Plaza Hotel and Convention Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at University Plaza Hotel and Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at University Plaza Hotel and Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to University Plaza Hotel and Convention Center?
Conveniently located restaurants include Gilardi's Ristorante, Ebbets Field, and Terrace Grille.
Are there opportunities to exercise at University Plaza Hotel and Convention Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does University Plaza Hotel and Convention Center have an airport shuttle?
Yes, University Plaza Hotel and Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is University Plaza Hotel and Convention Center located near the city center?
Yes, it is 0.6 miles away from the center of Springfield.
Are any cleaning services offered at University Plaza Hotel and Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at University Plaza Hotel and Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.