University Plaza Hotel & Convention Center
333 South John Q. Hammons Parkway, Springfield, MO 65806
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Avg. $90 /night, 12/4 - 12/5
$141
per night
$116
per night
$90
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#25 of 60 hotels in SpringfieldLocation
4.6
Rooms
4.1
Value
4.1
Cleanliness
4.3
Service
4.2
Sleep Quality
4.2
A block from Jordan Valley Park and Hammons Field, this understated conference hotel is a 7-minute walk from the Springfield Expo Center. The warmly decorated rooms with conservative furnishings feature free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living rooms with pull-out sofas, wet bars and minifridges. Room service is available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fence around pool
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
333 South John Q. Hammons Parkway, Springfield, MO 65806
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Springfield-Branson Regional Airport
6.1 mi•
See all flights
Branson Airport
47 mi•
See all flights
Rental Cars
11 Restaurants
within 0.3 miles
Reviews
4.0
1,429 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At the University Plaza Hotel & Convention Center, guests have called out the inviting common areas despite rooms receiving criticism for their outdated decor. The noise level has been a point of contention, with disturbances from AC units and poolside activity affecting sleep. While the hotel's cleanliness earns praise, value perceptions are mixed due to aged amenities and extra costs.
However, its prime location is popular among travelers, and services like the shuttle and family-friendly amenities like pools are appreciated, even as some guests note they could benefit from updates. Staff service receives positive mentions for its attentiveness and helpfulness.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Helpful
Amenities
Satisfactory
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1,429Reviews8Q+A100Room tips
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Detailed Reviews
Being picked up from the airport the driver and owner of the hotel gave a great tour of the town along with a history lesson. I won’t spoil it but a famous actor is from Springfield. The ride was about 15 minutes to the hotel. The shuttle runs to the airport every 30 minutes.
The room was large with big windows. There is a nice sink area outside the bathroom if you’re sharing the room. The shower area was a little tight but clean and a nice hot shower. The bed was clean and comfortable and extra soft pillows.
Downtown is about four blocks away and the famous Walnut Street is on the other side of the parking lot. I Highly recommend eating in one of the local restaurants on Walnut since they are in old historic homes. Many commercial restaurants as well within walking distance.
MSU campus and stadium is less than a half mile and easily walkable from the hotel.
The hotel boasts a large outdoor pool and a small indoor fitness center. The fitness center has free weights and up to 50 pounds, elliptical machines, bikes and treadmills.
There are many places to sit and hangout with a large bar. Outside has tables and an outdoor fire pit.
At the time of this writing was during the COVID19 crisis so the gym, pool, bar, and morning buffet were closed.
The room was large with big windows. There is a nice sink area outside the bathroom if you’re sharing the room. The shower area was a little tight but clean and a nice hot shower. The bed was clean and comfortable and extra soft pillows.
Downtown is about four blocks away and the famous Walnut Street is on the other side of the parking lot. I Highly recommend eating in one of the local restaurants on Walnut since they are in old historic homes. Many commercial restaurants as well within walking distance.
MSU campus and stadium is less than a half mile and easily walkable from the hotel.
The hotel boasts a large outdoor pool and a small indoor fitness center. The fitness center has free weights and up to 50 pounds, elliptical machines, bikes and treadmills.
There are many places to sit and hangout with a large bar. Outside has tables and an outdoor fire pit.
At the time of this writing was during the COVID19 crisis so the gym, pool, bar, and morning buffet were closed.
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Date of stay: April 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not sure how old this attractive looking hotel is. The interior looks like it was either once a Embassy Suites or styled after the interior design. Great colors for the lobby and guest first floor.
Rooms are spacious but lack basic needs like a refrigerator or USB ports. Bathroom needs updating badly, stains on popcorn ceiling and the room drapes would not close 100%. Bed was old and worn down. Owners need to spend some $$$ on this place to update it.
Staff was nice and professional but did have to ask for toilet paper as we had 1/2 of a single roll when we checked in.
Great location for anything associated with Missouri State University. Only 4 blocks away.
Rooms are spacious but lack basic needs like a refrigerator or USB ports. Bathroom needs updating badly, stains on popcorn ceiling and the room drapes would not close 100%. Bed was old and worn down. Owners need to spend some $$$ on this place to update it.
Staff was nice and professional but did have to ask for toilet paper as we had 1/2 of a single roll when we checked in.
Great location for anything associated with Missouri State University. Only 4 blocks away.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
I stayed at this hotel for a work conference. The room was very clean and well kept! Employees were helpful and pleasant to talk to. I'm giving it 4 stars for two reasons: first, there are no water bottle fillers except for one fountain off the main lobby. It's difficult to fill your water from a fountain because it's never full - I know it sounds like a little thing, but we were here for a choir conference. Singers need water often :)
Second, and more importantly, there are no nursing mother spaces in this hotel. Spending a few days away from my baby, I needed to pump often, and the only place to do it (while attending conference meetings and not wanting to go back to my room) was in the bathrooms. There was no seating in any of them, so I awkwardly stood at the sink every 2-3 hours and made lots of awkward small talk. It would be nice if more hotels considered nursing mothers.
Other than that, excellent hotel!
Second, and more importantly, there are no nursing mother spaces in this hotel. Spending a few days away from my baby, I needed to pump often, and the only place to do it (while attending conference meetings and not wanting to go back to my room) was in the bathrooms. There was no seating in any of them, so I awkwardly stood at the sink every 2-3 hours and made lots of awkward small talk. It would be nice if more hotels considered nursing mothers.
Other than that, excellent hotel!
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager , Marketing at University Plaza Hotel & Convention Center
Responded Jul 23, 2023
Dear emilybE8049YK, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at our University Plaza Hotel & Convention Center! Your feedback on how we can further enhance your experience is greatly appreciated, as guest satisfaction is our absolute priority. We eagerly await the opportunity to welcome you back in the near future. Best, Brent Parker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our main complaint was that large crowds of people were allowed to gather in the atrium of the hotel and they were continuously chanting and yelling loudly. These people gathered both evenings that we were there and the loud noise disturbance lasted for hours and continued until about 12:00 am each night. The management obviously does not enforce quite hours and does not enforce the use of face masks by their guests either. The hotel atrium had became a massive covid spreading party that was allowed and not controlled by the management of the hotel.
The website states that breakfast and room service is available and we discovered that they do not have either of them available when we checked in. I even received an email after booking the room from the hotel asking if I would like to add breakfast each morning at a discounted rate of $7 per person. They obviously do not update their website or their reservation email system.
The beds were not very comfortable and the sheets looked old and dirty. The shower curtain liner had mold on it and the tub did not drain well.
The website states that breakfast and room service is available and we discovered that they do not have either of them available when we checked in. I even received an email after booking the room from the hotel asking if I would like to add breakfast each morning at a discounted rate of $7 per person. They obviously do not update their website or their reservation email system.
The beds were not very comfortable and the sheets looked old and dirty. The shower curtain liner had mold on it and the tub did not drain well.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Looking for a place we could check in early afternoon so the kids could nap. I called the hotel. I was told that check-in is usually 4 pm. I said we are looking for an earlier check-in. The man said we always have the rooms ready by 3:15. So I booked 2 rooms. 1 with 2 double beds and 1 with a king bed. Arrived at 3:30went to check in. A man behind the counter practically yelled telling me that they had only had 3 hours to clean all the rooms. Finally checked in. When my daughter got to her room it was not a king bed. Went to the desk and they said they didn't have any king rooms left. He finally said we found one but it is a wheel chair accessible one with out carpet. Moved my daughter and her family to that room. This room the bathroom ceiling was leaking, wallpaper was peeling, sheetrock behind was flaking off all over the floor. 1 year old grand daughter was completely gray from knees to feet from the filthy floor. Again we went down to the desk and asked to speak to a manager. Manager wasn''t available. He proceeded to tell me they were booked solid and had not other rooms available so I told him we wanted our money back for both rooms and we would go elsewhere. Came back and said they were upgrading our daughter to an executive suite. Shower doesn't drain and Air conditioning doesn't keep up with the heat. Concrete chips in the outdoor pool and the ladders for indoor pool are pulling out of the concrete. actually pulled up out of the cement when you tried to use them.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at University Plaza Hotel & Convention Center
Responded Jun 14, 2021
Dear kimberlyhanna1, I’m sorry that our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we could not find acceptable accommodations for your family. Your feedback is welcomed as it allows us to monitor and improve. Thank you for taking the time to share your review with us. Sincerely, Thys Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The AC ran for 2 hours and the room temperature was over 80 degrees. The hotel is fully aware the room was over the kitchen of the restaurant and it would not cool down until the kitchen closed. Totally unacceptable to book customers in a room that you’re fully aware has an issue with heat due to the location. Moving rooms at 10:30 at night is not my idea of a good experience. Beware of rooms over kitchen on 2nd floor.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at University Plaza Hotel & Convention Center
Responded Jun 22, 2021
Dear rollergirl636, What you experienced is not indicative of our norm. I'm very sorry that you had issues with temperature control and that we inconvenienced you with a room change. Your comfort is our top priority. We appreciate your feedback and do take it under advisement as we strive to best serve our guests. We hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Thys Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t even know where to begin. I am currently laying awake past midnight writing this review because I cannot sleep. The a/c in my room does absolutely nothing even after being set to as low as possible for 9 hours. The WiFi is so slow I can’t watch a simple YouTube video at more than 240p and it still freezes often. There is a constant and loud vibrating/humming noise in the wall next to the bed’s headboard that I can do nothing to stop. I am in a handicap accessible room which I was not informed of and instead of a shower with a tub there is an open shower with a shower head that doesn’t attach to the wall and sprays water all over the bathroom unless held at all times. There are people yelling in the common lobby area even this late at night and the office chair and desk are virtually unusable due to their short height and shakiness. I want to ask for a refund or at least a different room but I’m sure it would take multiple hours to talk to a staff member because the hotel is booked full but there was only one front desk employee in sight. You would think that a convention center hotel would be used to accommodating large numbers of guests but they seem to not be functioning at all. This is the first review of a hotel I have ever made because this weekend hotel experience has been the worst of my life.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at University Plaza Hotel & Convention Center
Responded Apr 10, 2021
Dear K7212HFmatthewb, I’m sorry to hear that you experienced issues with temperature control and that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Once again, on behalf of our entire staff - I offer our apologies. Sincerely, Thys Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not a great experience!! We get that people are short staffed but it took almost 4 hours to get our rooms after attempting to Check in with our reservations. There are areas that are run down and safety issues like the indoor pool stairs that have sharp metal corroding areas on it. . The staff was not friendly at all and never once attempted to make the wait worth it. The web site is vague and breakfast is not included in the room price. Will not be staying here again
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at University Plaza Hotel & Convention Center
Responded Aug 22, 2021
Dear jmeyer010, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused and thank you for taking the time to write. Sincerely, Thys Jones General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 3 nights no fridge in room. I was on 3rd floor only ice machines were on 7th 8th and 9th floor. No drapes in room only had sheer curtains, outside lights keep room bright all night. The pancakes with the breakfast were too hard to cut even with a knife.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at University Plaza Hotel & Convention Center
Responded Jun 21, 2022
Dear dalebX5794LP, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Michael Bloom General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I have stayed here the last couple years while visiting our son at the nearby university. Great location, within walking distance of the campus. Was glad to see that restaurant services have returned, but the non-complimentary breakfast is simply not worth the $15 buffet fee.
Check-in employees are friendly and helpful. Some updates help with the overall atrium ambiance, such as newer carpeting, but many parts of the hotel are in need of updates. Our room had small aesthetic issues, such as worn carpet and drapery that dragged the floor by at least a foot, but overall still comfortable.
Check-in employees are friendly and helpful. Some updates help with the overall atrium ambiance, such as newer carpeting, but many parts of the hotel are in need of updates. Our room had small aesthetic issues, such as worn carpet and drapery that dragged the floor by at least a foot, but overall still comfortable.
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Date of stay: May 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Spacious free parking lot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at University Plaza Hotel & Convention Center
Responded May 21, 2024
Dear U5547KFmarks, We sincerely appreciate your steadfast support while visiting your son and truly treasure your valuable feedback. Thank you for graciously sharing your thoughts with us, as it allows us to pinpoint areas for improving guest satisfaction. Your presence has truly brightened our establishment, and we eagerly anticipate the opportunity to welcome you back in the near future. Sincerely, Brent Parker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, our room did.
Yes, we are 0.2 miles away from Juanita K. Hammons Hall for the Performing Arts. Continue South on John Q. Hammons Pkwy for less than a mile to get there!
Yes, ask front desk for times and destinations.
There is a shuttle. You would have to ask at the front desk for exact time and destinations.
We are a nonsmoking pet friendly property!
"The pillows were very thick. I had to sleep without one. Breakfast is not good. There's no pancakes or waffles either. There room was clean."Read full review
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PRICE RANGE
$104 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
university plaza hotel springfield, university plaza hotel and convention center
LOCATION
United StatesMissouriSpringfield
NUMBER OF ROOMS
268
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingUNIVERSITY PLAZA HOTEL & CONVENTION CENTER - Updated 2024
Frequently Asked Questions about University Plaza Hotel & Convention Center
Which popular attractions are close to University Plaza Hotel & Convention Center?
Nearby attractions include Springfield Cardinals (0.3 miles), Juanita K. Hammons Hall for the Performing Arts (0.2 miles), and Jordan Valley Park (0.2 miles).
What are some of the property amenities at University Plaza Hotel & Convention Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at University Plaza Hotel & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
Is parking available at University Plaza Hotel & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to University Plaza Hotel & Convention Center?
Conveniently located restaurants include Rama Thai Cafe, Gilardi's Ristorante, and Billiards of Springfield.
Are there opportunities to exercise at University Plaza Hotel & Convention Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does University Plaza Hotel & Convention Center have an airport shuttle?
Yes, University Plaza Hotel & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does University Plaza Hotel & Convention Center have airport transportation?
Yes, University Plaza Hotel & Convention Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Is University Plaza Hotel & Convention Center located near the city center?
Yes, it is 0.6 miles away from the center of Springfield.
Are any cleaning services offered at University Plaza Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at University Plaza Hotel & Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.