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Extended Stay America - St. Louis - St. Peters

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Extended Stay America - St. Louis - St. Peters
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36 Reviews from our TripAdvisor Community

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Showing 36: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016

In April, my husband, toddler daughter, and myself were kicked out of his parents house, where we'd been staying while trying to get back on our feet after he lost his job. We came to ESA as a homeless family; scared, broken, distraught, and uprooted. Abby did everything she could do to make sure we got the best rate we... More 

Helpful?
1 Thank Tracy D
Manager_11525, Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to hear that you enjoyed our great staff during your visit with us. I will be sure to share your wonderful remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again in the future. More 

Saint Peters, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2016

My family sold our house much quicker then we could have expected. We were without a place to stay while waiting for our dream home. From the moment we came into the front door we were welcomed with friendliness and our stay has been amazing. So amazing that my children have requested that we make plans to come back to... More 

Helpful?
1 Thank lisam9979
Manager_11525, General Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

A TripAdvisor Member
1 of 5 stars Reviewed May 6, 2016 via mobile

We stayed here when coming to St. Louis for a wedding celebration. This property is completely run down. It's dirty, has virtually no smoke free rooms and has what appears to be homeless staying at or hanging out in the lobby. Our first room smelled so heavily of cigarette smoke we asked to be moved immediately. The second one was... More 

Helpful?
Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will be thoroughly inspecting rooms to ensure they meet our company’s high standards. I will... More 

Travelers are raving about these Saint Peters hotels

Sanford, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 26, 2016

I stayed there for 6 months and was very happy at the price I paid. The location is the best in the area. It is a very safe location and everything is very close to the hotel. The staff is very helpful and I was treated very good. It is not a luxury hotel but everything you need is there... More 

Helpful?
2 Thank cardsfan2013
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 18, 2015 via mobile

I checked in early October. My first week was fine.After this things went south quickly. I've stayed 8 weeks do to payment methods with my company. Nonsmoking room a joke. Management says its the ventilation. I'm on the first floor.I guess the bugs are free.A room across from me was infested so qoute ( deal with it). Cleaning forget about... More 

Helpful?
1 Thank Dennis L
Mounds, Oklahoma
1 review
2 of 5 stars Reviewed August 11, 2015

Well I checked in on a Thursday after driving from Illinois. We came to visit are daughter we haven't seen for a year and got settled in are hotel room which was ok but walking on the 3rd floor all the way down are hall was like a rehab for smokers. Are room was ok . But the bathroom is... More 

Helpful?
Thank CountryChic1125
Manager_11525, General Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our staff to ensure we... More 

Jacksonville, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 17, 2015 via mobile

This hotel was not only dirty with hair in the shower and dust and hair on the lamps the place also is staffed by people who just don't care. Concern for my safety and my health - I left after one day even though I was booked for the week. This hotel also allows smoking inside the rooms and so... More 

Helpful?
Thank AuntRachel1208
Manager_11525, General Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

Thank you for your recent review of your stay. The cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am retraining the housekeeping staff. I also regret to read that your non-smoking room had a smoke odor. I will be working with my staff to ensure that we... More 

Lincoln, Nebraska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 21, 2014

To enter the lobby, you must walk through perpetual trash (trash cans are full so people just drop it on the ground), yard waste, and an ever present cloud of smoke from the group of "regulars" who must live here permanently. I don't know if smoking is allowed in motel rooms in Missouri, but as you walk up to the... More 

Helpful?
3 Thank Chris K
Manager_11525, General Manager at Extended Stay America - St. Louis - St. Peters, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have held my team accountable to ensure your experience is not repeated. I really appreciate you bringing this to our attention. Please contact me, at ssp@extendedstay.com, if you... More 

Saint Peters, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

I found this unit to be superior in every way, starting with the manager, Brandy, and the front desk clerk, Meghan. I am partially handicapped, and the entire staff were very sensitive, yet always ready to help me in every way. Great job, Extended Stay America! The housekeeping staff were also excellent.

Helpful?
2 Thank Edward P
Memphis, Tennessee
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 11, 2014

As others have reported, cigarette butts everywhere outside, yet overpowering smoke stench in hallways and room. Rooms we'd reserved had been given away (We checked in at 4p.m.!) so one room wasn't a king as requested and definitely no nonsmoking rooms available. Not sure why we had reservations then. Room was run down, wet spot on the carpet, filthy sheets... More 

Helpful?
3 Thank TerriG215
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - St. Peters

Address: 5555 Veterans Memorial Pkwy, Saint Peters, MO 63376-1693
Location: United States > Missouri > Saint Peters
Price Range: $70 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - St. Louis - St. Peters 2*
Number of rooms: 122
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Also Known As:
Extendedstay America Saint Peters
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