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Holiday Inn St. Louis - Downtown Conv Ctr

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Holiday Inn St. Louis - Downtown Conv Ctr
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209 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Olathe, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a trip with high school students and had some refund issues to deal with. The office and management staff of this Holiday Inn were extremely helpful, responsive and pleasant. They were quick to take care of the necessary paperwork and process the refunds.

Helpful?
Thank KCBarks
Fillmore, Indiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband & I enjoyed our stay at Holiday Inn downtown St Louis! The location was great for seeing the sites of the city! We had drinks in the bar one night & enjoyed food & service during breakfast. Recommend for anyone traveling to St Louis!

Helpful?
Thank Ellen S
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. More 

magee
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We chose this Holiday Inn Downtown thinking it would be close to things we wanted to see. The only thing to walk to was the Arch and it was raining and we ended up taking a cab. We ended up taking a cab every where we went that day, to the Anheuser Busch and the Cathedral. But back to the... More 

Helpful?
Thank 11retired
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

To start, if you're going to an event at the convention center this is the best place to stay. It's right across the street, the rooms are clean, modern, and comfortable, and the staff is very friendly. We were in town for a concert at the convention center, and there was a Cards game the same night, so the hotel... More 

Helpful?
Thank Liz S
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into to see how we are able to better serve our guest. Fortunately, our hotel was sold out the night... More 

Anderson, Missouri
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

We were in town for the cardinals game and showed up a bit early to check in. I had misread the website and thought we would be able to check in. Needless to say, finding out our rooms were not ready threw a bit of a kink in our plans. Rob, at the front desk was very accommodating and took... More 

Helpful?
Thank Mike G
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.... More 

Northants
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

When we arrived (2:30pm) we were told to come back to check in at 4pm. This would usually be fine but due to a concert and baseball game being on the queue at 4pm to check in was through the lobby and restaurant. It took almost 30mins before wee were able to be checked in and the queue was still... More 

Helpful?
Thank C_ANorthants
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for your feedback regarding your recent visit . Rest assured that these issues has been looked into to see how we are able to better serve our guest. Unfortunately, our hotel have one of the later check outs (12pm) in downtown St. Louis. Our team has already taken the proper steps forward to fix this issue. We value... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has had a great renovation. Clean and stylish. But the real treat is Ernie who works at the hotel's Sports Hall of Fame Bar and Grill. My friend and I had dinner, and Ernie was our server. An absolute charmer! Marcus at the bar also makes one of the best spicy Bloody Marys I've ever had. Just ask... More 

Helpful?
Thank Marc M
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for taking the time to provide feedback on your stay. We are hospitality professionals who pride ourselves on delivering world class customer service and I am glad to hear staff mentioned by name. TripAdvisor is one of the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our staff is always eager to... More 

Nashville, Tennessee
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Holiday Inn St. Louis. The hotel itself was very nice inside. The rooms were up to date, spacious and comfortable and the staff was extremely nice. My only "complaint" is there isn't much right by the hotel. We walked to The City Museum several blocks away and a Starbucks a couple of blocks away,... More 

Helpful?
Thank thefairygodblogger
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for taking the time to provide feedback on your stay. I am glad to see that you were able to experience the City Museum and Starbucks during your stay. Downtown St. Louis is a great atmosphere for both business and travel. There are other attraction in walking distance from the hotel such as the St. Louis Gateway Arch,... More 

Fairmont, Minnesota
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel was pretty clean, there was a little mildew starting in the bathroom ceiling, otherwise very clean. Room service was great! Front desk needs to work on their hospitality. Pool was small and packed. Great location for sightseeing.

Helpful?
Thank Toni S
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I will... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Hotel staff was friendly and rooms were clean during our stay, but unfortunately our experience with this hotel was absolutely horrible! We stayed 2 nights the first week of August and once we left realized we had been double charged for our stay and contacted management who was less than apologetic for their mistake. A month later with multiple calls... More 

Helpful?
Thank Lilaf108
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

I would like to first apologize for any inconvenience this may have caused you. I am not able to see directly who you are to review your folio and transaction on your credit or debit card. I understand you may have contact someone in our management group, but would love the opportunity to resolve this issues myself. Please contact me... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn St. Louis - Downtown Conv Ctr

Address: 811 N 9th St, Saint Louis, MO 63101-2902 (Formerly Ramada Plaza Hotel - Downtown Convention Center)
Location: United States > Missouri > Saint Louis
Price Range: $132 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn St. Louis - Downtown Conv Ctr 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis
Hotel Style:
#9 Green Hotel in Saint Louis
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