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Hilton St. Louis at the Ballpark

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Hilton St. Louis at the Ballpark
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2,679 Reviews from our TripAdvisor Community

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Showing 2,640: English reviews
west plains, United States
Reviewed 5 days ago NEW

Though we had a good business meeting there, hotel is showing it's age and rooms are outdated. Value, service and cleanliness good. Entrance is crowded/to congested and valet too far away for most people. desperately needs upgrades or new hotel to supplement Ballpark Village.

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Helpful?
Thank D9900EZjohnb
Brooklyn Park
Reviewed 5 days ago NEW

Nice hotel, very friendly and accommodating, allowed late check out upon request. Beautiful view from rooftop bar. Parking was expensive. Bathroom was tiny! Great location to visit the Arch, ballpark and waterfront activities.

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Helpful?
Thank Scott S
San Diego, California
Reviewed 1 week ago NEW

This hotel really needs to be refurbished and updated. Rooms are big but bathrooms are miniature in size, with one sink and just enough space to open the doors (actually, you are hitting the toilet bowl when you open the bathroom doors).The rooms need serious paint job, loose the wall-paper and change the furniture and add a small refrigerator. In...

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Helpful?
Thank Harold60750
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your review. We do have a renovation under way that will address ALL of your concerns. We value your business and the patronage of all of our guests and we hope you'll come back and give us another opportunity to earn your business! Thank you again for your feedback!

Lancaster, Pennsylvania
Reviewed 1 week ago

I stayed at this property because of its location for a business meeting the next morning. My room - 1106 - was very convenient to the elevator, was a large king bed room with a fantastic view of the Arch and the river. I did have an issue with valet parking - but it was addressed properly. I would also...

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Helpful?
Thank Tom82752
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for your review! We do apologize that your stay was not completely perfect, but we sincerely appreciate your understanding. We are going through a renovation that we know our guests are going to love! We appreciate your feedback and hope you'll come back and give us another opportunity to impress you! Thank you again...

Alabama
Reviewed 1 week ago

We recently stayed here while attending a convention in St. Louis. The location is nice and convenient to downtown venues and restaurants. Parking is across the street for a regular rate of $25/night. We got a discounted rate. Pros: The shower was wonderful. Water pressure was excellent. Housekeeping was nice and gave us towels even though we refused the room...

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Helpful?
Thank TravelerTFF
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your review. We do have a renovation under way in the rooms you stayed in that will address all of your concerns. We value your business and the patronage of all of our guests and we hope you'll come back and give us another opportunity to earn your business! Thank you...

Washington, Missouri
Reviewed 1 week ago

The rooms were dirty upon arrival. They are outdated, small, and very dusty. Be prepared to wipe down your room when you enter. We rode the elevators, which you must, they were filled with spilt alcohol bottles and liqour everywhere. It took them a long time to remove them. We went to breakfast the next day where they served my...

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Helpful?
Thank Stephanie M
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your review! We sincerely apologize that your stay did not live up to your expectations. We are far better than what you experienced. We are currently undergoing a renovation that will help with the situation you described with the rooms and may explain the dust. However, the other aspects of your...

South Bend, Indiana
Reviewed 1 week ago

Very close to the wedding venue. We used the shuttle service for our party and was pleasantly surprised at how accommodating our driver was. I would recommend this hotel for all your trips to St Louis.

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Helpful?
Thank R7807VJjohnc
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

Hillsboro Beach, Florida
Reviewed 1 week ago

Spent several days enjoying this hotel and was a perfect spot to view the parade! Enjoyed very much the breakfast buffet! Staff was very friendly and helpful. Valet service was used and their service was excellent!

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Helpful?
Thank Stephen C
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

Augusta, GA
Reviewed 1 week ago

Something bit me one night. It was mosquitoes or flees. I had an allergic reaction. One night the room wasn't cleaned until 7 pm. The complimentary Internet is very very slow. Overall a great location

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Helpful?
Thank DorisGood
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and your review. We do apologize for the issue you encountered while you were here. We will certainly look into this in great detail and try to address whatever issues we may find. We hope you'll come back and see us again if you are ever back in the area again.

North Carolina Mountains, North Carolina
Reviewed 1 week ago

Did not feel like a Hilton - just an average hotel - old style mattress, peeling wallpaper, old beat up door to shower area - which was very small - nice sink area- the only updated area of the room - just an average room - with a high end price!

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Helpful?
Thank 140judyk
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your review. We do have a renovation under way that will address your concerns. We value your business and the patronage of all of our guests and we hope you'll come back and give us another opportunity to earn your business! Thank you again for your feedback!

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Three Sixty
Three Sixty
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton St. Louis at the Ballpark

Address: 1 S Broadway, Saint Louis, MO 63102-1703
Location: United States > Missouri > Saint Louis > Downtown
Price Range: $103 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
Reservation Options:
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton
Hotel Style:
#19 Business Hotel in Saint Louis
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Questions & Answers

Here's what travelers have asked, with answers from Hilton St. Louis at the Ballpark staff and other travelers.
10 questions
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Poplar Bluff, Missouri
Long Island, New York
5 months ago
Roy, Utah
6 months ago

See all questions (10)

Questions? Get answers from Hilton St. Louis at the Ballpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“As noted above - the 06 rooms have a great view of the Arch.”
 of 5 bubbles Tom82752, 1 week ago | Read review
“West tower is quiet and has view of arch”
 of 5 bubbles Lana1940, 2 weeks ago | Read review
“Pick a room in the east tower on an upper floor for a great view.”
  • Morning view of Gateway Arch with rising sun
  • The sleep alcove
  • TV, desk etc.
  • A sitting area
  • Night view of Gateway Arch with full moon
  • View of Jefferson National Expansion Memorial from room
 of 5 bubbles practans, 2 weeks ago | Read review
“Views everywhere!”
 of 5 bubbles suemG9148SZ, 3 weeks ago | Read review
“18th floor”
 of 5 bubbles joycecW6767QB, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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