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Hilton St. Louis Downtown at the Arch

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Traveler (75)
Room & Suite (24)
Dining (11)
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Overview
  • Excellent52%
  • Very good30%
  • Average10%
  • Poor5%
  • Terrible3%
Travelers talk about
“bank building”(22 reviews)
“great location”(97 reviews)
“brick wall”(11 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hilton St. Louis Downtown at the Arch
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton St. Louis Downtown at the Arch
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jul 8Jul 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (868)
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1 - 5 of 850 reviews
Reviewed 2 days ago via mobile

This place is horrid. I booked it online a WEEK ago, and no one told me that that WASN'T me actually booking it, it was me pre-authorizing my card. So when I got here, they charged me AGAIN. Pretty inconvenient. To make matters worse still,...More

Thank Michael K
Response from Jonathan G, Assistant General Manager at Hilton St. Louis Downtown at the ArchResponded yesterday

Thank you for choosing Hilton Downtown St. Louis for your recent stay accommodations while visiting St. Louis. We value the input of our guest as it helps to improve our product and services. We strive to exceed guest expectations but unfortunately it seems we’ve fallen...More

Hotel's Favorite
Reviewed 4 weeks ago via mobile

Husband and I checked into a King whirlpool room for one night over Memorial Day weekend. The hotel does not have a pool, but they do have a hot tub in the workout facility. Not having a pool meant dry elevators and quiet lobby and...More

Thank A1derbean
Response from timothy b, Front Office Manager at Hilton St. Louis Downtown at the ArchResponded 4 weeks ago

Thank you for staying with us, and for taking the time to fill out a review. I am so very happy you enjoyed your stay with us, and look forward to your return. Thank you and "Have a Golden Day" Tim Byrne

Reviewed 4 days ago via mobile

Sorry guys - I hate giving reviews like this - but let me mention: 1. Very old and dated, non remodeled hotel with old amenities. 2. Very loud HVAC in every room and throughout the hallways, and it’s inefficient. 3. Very loud ice machines that...More

Thank Andrew H
Response from timothy b, Front Office Manager at Hilton St. Louis Downtown at the ArchResponded 4 days ago

Thank you for staying with us, and for being a loyal member of Hilton Honors. I am so very sorry, and can only imagine how you felt and the frustrations that you had during your stay with us. I will be forwarding the problems that...More

Reviewed 5 days ago via mobile

The good: Check in easy. Bellhop/valet helpful and polite. Location convenient. Bed clean and comfortable. Breakfast buffet delicious and our waitress, Terri, was wonderful. The bad: Noisy air conditioning system which ran the entire night. Dusty room--particularly the baseboards, carpeting around perimeter of room, floor...More

Thank LucyLucerne
Response from timothy b, Front Office Manager at Hilton St. Louis Downtown at the ArchResponded 4 days ago

Thank you for staying at the Hilton while in St. Louis. I am so very sorry for the problems and the inconveniences they caused during your stay with us. We take great pride in the service and comfort of our guests and unfortunately we fell...More

Reviewed 1 week ago

The location is close to everything downtown in St. Louis. The rooms are aging and in a state of disrepair. The carpet had multiple spots and was not as clean as we prefer. The bell staff was outstanding and know the local scene.More

Review collected in partnership with Hilton Hotels & Resorts
Thank John G
Response from Jonathan G, Assistant General Manager at Hilton St. Louis Downtown at the ArchResponded yesterday

Thank you for choosing Hilton Downtown St. Louis while visiting St. Louis. We apologize for the issues you experienced with you guest room. This information will be shared with the appropriate members of our management team to improve our product for our guest. If you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$142 - $346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Saint Louis
#34 Romantic Hotel in Saint Louis
#38 Business Hotel in Saint Louis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$142 - $346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Saint Louis
#34 Romantic Hotel in Saint Louis
#38 Business Hotel in Saint Louis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (75)
Room & Suite (24)
Dining (11)
Business Center & Event Rooms (5)
Questions & Answers
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John T
February 15, 2017|
AnswerShow all 3 answers
Response from Donovan C | Reviewed this property |
The garage that the hotel uses is just across the street. I think it is safe because you cant really get in unless you have the hotel key or parking pass. The cost on the other hand is about 30.00 a day!!!
2
Votes
Kelsea B
February 11, 2017|
Answer
Response from HadriansHiker | Reviewed this property |
it was added to my bill
0
Votes
Room Tips
"There are a lot of hotels in St Louis Downtown, and I strongly recommend you find some other hotel.."
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"Room 734 was a nice sized king room"
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"Avoid the corner room, waste of money."
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"overlooking the Gateway Arch"
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