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City Place - Downtown St. Louis

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Traveler (695)
Room & Suite (320)
Pool & Beach (15)
Overview
  • Excellent12%
  • Very good20%
  • Average20%
  • Poor18%
  • Terrible30%
Travelers talk about
“rooftop pool”(66 reviews)
“gateway arch”(68 reviews)
“an older hotel”(33 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star accommodation
All hotel details
Reviews (1,817)
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1,774 results
Traveler rating
220
364
353
332
505
Traveler type
Time of year
LanguageEnglish
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220
364
353
332
505
Show reviews that mention
All reviewsrooftop poolgateway archan older hotellarge roombit datedmississippi rivercourthousebaseball
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1 - 5 of 1,774 reviews
Reviewed 3 days ago

BE WARNED! This was the worst hotel we’ve ever stayed in. No towels for many guests, filthy rooms, broken lamps, fixtures, doors and escalators, key cards that deactivate every time you leave the room. The lobby was chaotic always with super long lines at the...More

Thank Suzenheimer
Response from FrontDesk_GM, General Manager at City Place - Downtown St. LouisResponded yesterday

Thank you for notifying us of your recent experience. We sincerely apologize that your stay did not meet your expectations. Guest feedback is valuable to our team, as it allows us to identify areas for improvement. Your comments will serve as a learning tool as...More

Reviewed 3 days ago via mobile

Check in time is 3:00 right?? We arrived at 5:00 pm and our room is not ready. We sat in the lobby until 5:45 and was never sent a text (like they said we would receive) so I go back to the front desk and...More

1  Thank crazymomjenn
Response from FrontDesk_GM, General Manager at City Place - Downtown St. LouisResponded yesterday

We welcome all feedback from our guests, and we appreciate you taking the time to share your thoughts with us. We always strive to provide our guests with friendly and helpful service, and we are very sorry to hear about your experience. We will review...More

Reviewed 4 days ago via mobile

I'd give this hotel a 0 if possible. Attempted to check in after waiting in line for 28 mins. After checking in, we opened our suite door and found our room already occupied. Sorry to the other people who were already there. We found out...More

1  Thank megryan1
Response from FrontDesk_GM, General Manager at City Place - Downtown St. LouisResponded 2 days ago

Thank you for sharing your feedback. We are very sorry to hear about your experience while checking-in, and we will review this situation with our team to ensure that it does not happen again in the future. However, we are glad to know that our...More

Reviewed 5 days ago via mobile

This hotel’s customer service was awful. We arrived to the hotel and checked in at 3pm. After the long wait to get checked in and the poor attitudes of the front desk attendants, we got upstairs and had no towels for the room. We told...More

1  Thank LB5817
Response from FrontDesk_GM, General Manager at City Place - Downtown St. LouisResponded 2 days ago

Thank you for notifying us of your experience. We are very sorry to read that your visit with us did not meet your expectations. What you have shared will be examined by our team members to ensure that we are taking the right steps to...More

Reviewed 5 days ago via mobile

Horrible service, DO NOT STAY. The room I stayed in was fairly nice if the place was taken care of. There were little bugs flying by all the sinks, the toilet, and shower. The carpets feel/look/smell wet, need to be replaced. We asked why it...More

Thank Amber B
Response from FrontDesk_GM, General Manager at City Place - Downtown St. LouisResponded 2 days ago

Dear Amber, We are very sorry to read that your stay with us did not meet your standards. What you have described is unacceptable with regard to the conditions of the room and we sincerely apologize. Our housekeeping team will be notified of the potential...More

View more reviews
About
Description
Soaring above the Mississippi River, the Gateway Arch is the hallmark image of St. Louis, a city known for a rich urban culture and home to some of the country's largest, private corporations. Situated in the heart ...More of the city, the City Place® St. Louis - Downtown Hotel is the perfect gateway to all that the city has to offer! Elegant facilities and an ideal location make us "The Place to Meet" in St. Louis, MO. Our hotel is capable of hosting any size event, from corporate conferences to wedding receptions. Perks like a 2-hour RFP Response Guarantee, Meetings Director and Daily Meeting Debriefs set us apart. Additionally, we're minutes from area companies like Anheuser-Busch, ABB and Greensfelder. Adjacent to the Gateway Arch, our downtown St. Louis hotel is surrounded by exciting attractions. Sports fans love being close to Busch Stadium and Edward Jones Dome. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Business Center with Internet Access
Conference Facilities
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Wheelchair access
Beachfront
Room Service
Restaurant
Spa
Breakfast included
Free Parking
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
346
Price range
$90 - $182 (Based on Average Rates for a Standard Room)
Formerly known as
Crowne Plaza Hotel St. Louis Downtown
Also Known As
Crowne Plaza Saint Louis
,
Crowne Plaza St Louis Downtown
Location
United States > Missouri > Saint Louis > Downtown
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
346
Price range
$90 - $182 (Based on Average Rates for a Standard Room)
Formerly known as
Crowne Plaza Hotel St. Louis Downtown
Also Known As
Crowne Plaza Saint Louis
,
Crowne Plaza St Louis Downtown
Location
United States > Missouri > Saint Louis > Downtown
Photos
Traveler (695)
Room & Suite (320)
Pool & Beach (15)
Dining (9)
Business Center & Event Rooms (7)
Nearby
Nearby HotelsSee all 131 hotels in Saint Louis
Hilton St. Louis Downtown At The Arch
925 reviews
.05 miles away
Hyatt Regency St. Louis at The Arch
4,560 reviews
.05 miles away
Drury Plaza Hotel St. Louis at the Arch
1,957 reviews
.14 miles away
Hilton St. Louis at the Ballpark
3,250 reviews
.20 miles away
Nearby RestaurantsSee all 3,123 restaurants in Saint Louis
Tony's
417 reviews
.18 miles away
Carmine's Steak House
409 reviews
.19 miles away
Chili Mac's Diner
157 reviews
.11 miles away
Ruth's Chris Steak House
369 reviews
.08 miles away
Nearby AttractionsSee all 543 attractions in Saint Louis
The Gateway Arch
10,476 reviews
.16 miles away
Cardinals Hall of Fame and Museum
225 reviews
.31 miles away
Old Courthouse
936 reviews
.11 miles away
Jefferson National Expansion Memorial Park
413 reviews
.11 miles away
Questions & Answers
Ask a question
lizadarlin
August 9, 2017|
AnswerShow all 4 answers
Response from Amy K | Reviewed this property |
I too freaked out a bit. My room was clean, large and comfortable. Its not a luxury hotel by any means but not worth the worry. People seem to be very dramatic on theses reviews. Be nice to the staff and they will take... More
5
Votes
Room Tips
"Don't stay here!"
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"Don’t stay here!!"
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"I believe the even numbered rooms especially rooms ending in 10 and higher have the best views."
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"Some rooms have a balcony. That is not explained on their website. Ours did not. No big deal, but it..."
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