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St. Louis City Center Hotel

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St. Louis City Center Hotel
St. Louis City Center Hotel
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883 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Springfield - Delaware County, Pennsylvania
Level Contributor
119 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed yesterday NEW

The lobby, guest rooms and hallways were much better than I expected. My king bed was extremely comfortable, and I had plenty of room to stretch out with a full-size sofa, chair and living area. The major maintenance areas were all in good shape, but the small details seemed to be noticeably missed. My room had not been properly vacuumed,... More 

Helpful?
Thank MRGalant
Charleston, South Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel has good bones. It is an old hotel with solid walls (cant hear neighbors) and wide hallways .... but it has fallen into serious disrepair. I did not see where things were not working, it just has not been cleaned or updated in a long, long time. The smell is terrible, the carpets are nasty, and the curtains... More 

Helpful?
Thank Chuck M
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Chuck, We welcome all feedback from our guests as it helps us better understand how we can continually improve. Thank you for taking the time to share your experience. Cleanliness is a priority to us here at St Louis City Center, however, we are saddened to hear this was not evident during your stay with us. Housekeeping will be addressed... More 

St. Marys, Georgia
1 review
2 of 5 stars Reviewed 4 days ago NEW

I stayed here for 9 nights and my room was only cleaned 3 times. I had to ask that it be cleaned every time. There was a soap wrapper behind the toilet when I checked in and it was only removed on the 6th day after I complained about my room not getting cleaned during the day. The refrigerator had... More 

Helpful?
Thank evancantrell
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Guest feedback is extremely valued by our team as it helps us understand how we can improve our guest experience. Thank you for notifying us of your concerns and for taking the time to share your thoughts with us. We apologize that we fell short in some aspects of your stay. We pride ourselves for our high standard of cleanliness... More 

Owasso
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I was going to stay with a friend, who had made reservations at the hotel months and months ago for a conference at the hotel. The hotel, without notifying existing reservations changed a policy requiring a $200 dollar incidental deposit on top of the room charge, both of which they charge to your card when you check in. My friend... More 

Helpful?
Thank hkay_h
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

We thank you for taking a moment to provide your thorough review. On a positive note, we are happy to hear you were pleased with the service provided by our event staff and coordinator. We will be sure to let them know their efforts were appreciated. We are also glad you enjoyed our event space and beautiful arboretum. However, we... More 

Bloomington, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The City Center Hotel is good, but not great. Location is great, next to subway/trains to downtown and Forest Park. Right across from Amtrak. The lounge is much better than the average hotel "lizard lounge", with excellent staff. They don't pay attention to some details like Marriott or some other places. The reservation was for two beds in separate rooms... More 

Helpful?
Thank PrairieManIllinois
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

It is pleasing to hear we were able to provide you with a convenient location to stay in St Louis. We appreciate your compliments in regards to the service you received in our lounge. Despite enjoying your stay, we are very sorry to hear we fell short in some areas. We apologize for the inconvenience of receiving a room different... More 

Baltimore, Maryland
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Came for a business conference and stayed 2 nights. Great location in downtown for stadiums and across the street from the train and bus station. My room was spacious and comfortable. However lots of dust in the corners. Nice exercise room but the pool had a leak. Hotel was a bit run down overall. We had some thunderstorms roll through... More 

Helpful?
Thank Beth C
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Beth, We thank you for taking the time to provide your review. We are happy to hear you were pleased with our ideal location as well as the size of your room. However, we apologize that the cleanliness and smell of your room did not meet your expectations or our standards. We will look into your concern to be... More 

Newark,Delaware
Level Contributor
263 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights. House keeping is seriously lacking and up keep on the rooms also! Dirty curtains, corners never cleaned. Our first room had been smoked in so we moved, but the rooms are super spacious and the beds are up to date, clean and perfect! So we had a quiet night of sleep, in a great... More 

Helpful?
Thank meeta4
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Your detailed feedback is greatly appreciated and valuable to our improvement. Thank you for sharing all of your insightful comments. We are happy to hear you enjoyed our ideal location close to various attractions and entertainments. It is always great to know our guests are able to get a restful night's sleep in our accommodations. Although you enjoyed your stay,... More 

Level Contributor
26 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Went down to STL for a Cardinal game. Booked two rooms via Pricelinr for $90 each. The put us in queen suites, 2 beds in each. Very nice large rooms. Only problem was we were supposed to get non-smoking rooms. One was fine, the other was bad. There was still a shower cap on the smoke detector from a previous... More 

Helpful?
Thank Jeff C
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Jeff, We appreciate all guest feedback as it helps us understand how we can continually improve. Thank you for taking the time to share your recent experience with us. We are glad one of your rooms was as you expected, clean, spacious and comfortable. However, we apologize that the second room failed to meet your expectations. It is frustrating to... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

We booked with this hotel on the day of stay. We got a decent price but wasn't happy with the hotel since there pool was out of service, parking was extra, breakfast was not complimentary and when we asked for more towels they never came. We had one towel and 3 people in our room, that doesn't work for most... More 

Helpful?
Thank Melinda I
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Melinda, We are glad you enjoyed our convenient location central to various attractions and entertainments in the area. Thank you for taking the time to share your insights with us so we can work on improving the aspects you mentioned. We apologize for the lack of service you received when asking for additional towels. We agree that your room should... More 

Amstelveen, The Netherlands
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The St. Louis City Center Hotel was easy to reach from the highway and has a large garage as part of the hotel with ample parking space at reasonable price. We had reserved a non-smoking room, but my wife, who has a sensitive nose, noticed a faint smell of cigarette smoke, though not so much as to ask for a... More 

Helpful?
Thank Jaap E
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Thank you, Jaap! We appreciate you taking some time to let us know about your recent stay at our property We are very happy to hear that our location, parking access and customer service helped you feel that your stay with us was a good value. We do apologize if a previous guest smoked in the room, but it sounds... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 S 14th St, Saint Louis, MO 63103-2708 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Price Range: $125 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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