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When I walk in the hotel on Friday afternoon I was not please. I was there for a conference I would have walked out but a know every place was booked do to the conference. I walk in room smelled smoke. We leave quickly because...More
Thank Rochelle J
Response from FrontDesk_GM, General Manager at St. Louis City Center HotelResponded 2 days ago
We were very sorry to hear the details of your recent visit and to know that you were disappointed with the lack of towels, room cleanliness and issues with Wifi access. Large conferences can place a strain on operations, but that is no...More
Their Check in time was 3p.m. and I had requested an early check in months in advance. I called that day and they could not accommodate an early check in which was fine. So I arrived at the hotel at 3 along with about 30...More
Thank Josh S
Response from FrontDesk_GM, General Manager at St. Louis City Center HotelResponded 4 days ago
Thank you for your feedback. We are very sorry that we could not properly accommodate your check-in time. Please accept our apologies for the delay in your deposit return and the issues with cleanliness that you experienced. We hold our housekeeping team to...More
Thank you for a wonderful stay July 8th. Great Location!
The hotel handled a large wedding group with professionalism and grace. They had all rooms ready by noon, which is amazing since check-in is at three. Deanna and the gentleman helping her were awesome. I...More
Response from FrontDesk_GM, General Manager at St. Louis City Center HotelResponded 5 days ago
We really appreciate you taking the time to leave us this fantastic review. We are so happy that we were able to help your wedding party get going without a hitch, except for the hitch that mattered! Our housekeeping team will be honored...More
The location is a plus. However we did not know that half of the hotel was condominiums which seem like to be for 65 and older. It is not very family oriented. Great location. Easy to fine. The pool is nice, it is indoor. The...More
Thank Stephanie R
Response from FrontDesk_GM, General Manager at St. Louis City Center HotelResponded 6 days ago
Thank you for letting us be part of your first visit to St. Louis. It's pleasing to know that our location was beneficial for you. Being close to so many attractions allows guests to sightsee the unique attractions to our area. Premier amenities...More
Pool was unclean, no towels available and hot tub not in use. Garbage and dirty dishes/laundry left in hallways of hotel. Garbage's overflowing in the parking area. Food a disgrace - tasteless and burnt. Also, we were over charged for parking. The staff failed to...More
Response from FrontDesk_GM, General Manager at St. Louis City Center HotelResponded 1 week ago
We thank you for bringing this to our attention. Please let us apologize for the problems you ran into during your recent stay. We understand you found our grounds to be unclean and your room was not cleaned upon other things. We hope you took...More
$113 - $261 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Green Hotel in Saint Louis
Non-Smoking Rooms ,
Number of rooms
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United States >
Saint Louis >
Also Known As
Sheraton City Center St. Louis Hotel Saint Louis ,
Response from derbygirl1985 | Reviewed this property |
It was $17 when we visited a couple of weeks ago so I imagine it is the same. The parking lot seemed perfectly safe, they have a lot of staff on at the ground floor so safer than anywhere else I imagine. Just make sure you... More
It was $17 when we visited a couple of weeks ago so I imagine it is the same. The parking lot seemed perfectly safe, they have a lot of staff on at the ground floor so safer than anywhere else I imagine. Just make sure you get your ticket stamped when you leave to show that you've paid in the hotel otherwise they won't let you out or will try to charge you an additional $5 just to open the barriers. The overnight parking expires at 5pm the following day, or it did for us, so I would check what time you need to leave the car park when you check out.