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Westin St. Louis

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Westin St. Louis
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1,337 Reviews from our TripAdvisor Community

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Showing 1,324: English reviews
Tucson Arizona
Level Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The staff at this hotel was excellent. Morrio our waiter in the restaurant was just a pleasure and greeted us from afar when we entered. The Rooms are outstanding. I do not and did not have any problem with noise and the access to down town and waking to stadium is just great.

Helpful?
Thank Jellybeandean
Durham, North Carolina
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel itself was wonderful. Our room was nice and clean. The room was big and the bathroom had a shower and a tub which was nice. The only negative of our stay was the front desk staff when we checked in. We booked our room but the hotel lost our reservation. The man at the front desk was rude... More 

Helpful?
Thank Michael D
Dan M, Manager at Westin St. Louis, responded to this review

Dear Michael D, Thank you for writing us and sharing your experience regarding your stay at Westin St. Louis. I was delighted to read your kind words about the wonderful hotel and the cleanliness of your room. Please accept my sincerest apologies for the interactions that took place at the Front Desk. This is not the level of service that... More 

GA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I have stayed at this property several times. I agree with several of the comments in this review. Service is not the best. It is also slow. The restaurant is extremely overpriced and the service again, is slow. The rooms have a very nice Decor and the showers are big and spacious. The breakfast is not bad. However, please do... More 

Helpful?
Thank mel30324
Eagan, Minnesota
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Was here on business for 2 nights. Had meetings at hotel. Conference rooms and conference room wifi very good. Food was really pretty great for a large group. Food at the restaurant was above average and great staff. The guest room was enormous! Nicely appointed. Old building, so walls were thick, I never heard anyone else. Bathroom had a tub... More 

Helpful?
Thank Mike N
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Pathetic excuse for a nice hotel. Everything is surcharged. Paid $150 a night and told internet would be an additional $12. What century are they doing business? Will not stay at a Westin again. Nice Room, but a big bathtub and bed only goes so far.

Helpful?
Thank Marc H
Dan M, Manager at Westin St. Louis, responded to this review

Dear Marc H, Thank you for taking the time to provide a review of your stay at Westin St. Louis. We were very pleased to read that you enjoyed your nice accommodations. I was concerned to read some of your feedback – please accept my sincerest apologies regarding the fees associated with our guest room internet. We work hard to... More 

Henderson, Nevada
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was about the 4th time that I had brought a group in to this hotel and for my experience it just keeps getting better. Everything from a very simple check in with all key packets ready and available to the check out 4 days later was great. A very clean and comfortable room (with a view of the ballpark... More 

Helpful?
Thank Arthurkemish
Essex, Missouri
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We enjoyed our stay at the Westin! The check in was great even though they were busy. The front desk and valet was on it! Our room was beautiful and spacious with a great view! We loved that we could walk to the ballpark. The shower was amazing! Definitely worth the money for a relaxing enjoyable stay

Helpful?
Thank becca_marie03
Jensen Beach, Florida
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Slightly slow check in, seems understaffed. They didn't service room till late in day when we were back to rest. Nice place thats in a great location. The staff was friendly. Just down street from a lot of places to eat.

Helpful?
Thank Harris G
Saint Louis, Missouri
Level Contributor
10 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

My expectations were the staff would be able to accommodate "reasonable request". We were celebrating our 10th year anniversary. I called ahead and asked to drop some items off a couple of hours early (flowers, candy, champagne) I was told housekeeping would not have rooms available for early check in. While on the phone I shared we were celebrating an... More 

Helpful?
Thank kirk u
Dan M, Manager at Westin St. Louis, responded to this review

Dear kirk u, First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not typical of our property. We had your room blocked in one of our Premium King rooms based on the phone call that took place earlier in the day. These... More 

Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We loved the location, and our room was generously sized. The staff couldn't have been friendlier! That said, the room smelled like it had been a smoking room at some point, the carpet needed cleaning or replacing, and there were water marks on the ceilings of both our room and the bathroom. It wasn't a bad place to stay, but... More 

Helpful?
Thank GemmaJCC
Dan M, Manager at Westin St. Louis, responded to this review

Dear GemmaJCC, Thank you for recently taking the time to provide feedback regarding your experience at Westin St. Louis. I was thrilled to read that you enjoyed the location and spaciousness of your room. Thank you for your kind comments regarding our staff as well. These sentiments will certainly be shared with our teams. Please know that your room experience... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102-1717
Location: United States > Missouri > Saint Louis > Downtown
Price Range: $166 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#5 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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