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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Louis
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 154 hotels in Saint Louis
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.3
GreenLeaders Bronze level
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Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, Spanish
Location
Full view
91Great for walkers
Grade: 91 out of 100
30Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Contact
811 Spruce St, Saint Louis, MO 63102-1717
Getting there
Rental CarsSee rental cars from $31/day
1755Reviews36Q+A100Room tips
Reviews
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Most Recent
We stayed 2 nights, from the time we checked in the staff was so helpful. From the Valet, front desk, wait staff, housekeeping. These people really stood out. Ashley, Brittany, Antoinette, Judy, and Danita. We always love a Westin, yes this is an old one, but still has the Westin qualities. One thing I did miss the white tea smell of a Westin. Thank you hope to return some day. Trisha Kot
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Natasha, the manager was amazing. She made us feel very welcome. She is a STL native and she provided us with an insight of what to do around the area. This is our favorite hotel, close to everything.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I love this place. The manager Natasha was great. She gave us alot of info regarding st louis and things to do. Natasha was covering for the bartender who was off sick. She provided excellent service. This is my favorite hotel in th stl area. It's top notch. Dr H
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel was whatever. It's right next to the ballpark for better or worse. But they will charge elite members for Internet even when it is clearly free as part of the terms and conditions. No problem, you say, they'll just take it off the bill. Sadly, that is not the case. I am currently five phone calls and four promises over three weeks in and still it remains on my bill. I just want to do my expense report. Even if you call Bonvoy service to help, they will still send you another bill with internet on it. Good luck!
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Date of stay: June 2022Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles James, General Manager at The Westin St. Louis
Responded 2 weeks ago
Dear Lf109, I am sorry to hear about your billing issue If this is still outstanding, feel free to contact me at the hotel so we can get this fixed. We should not have charged internet to you so I apologize this happened and we will make the correction if we have not already done so. Sincerely, Charles
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Great stay with a few hiccups. I found this Westin perfectly acceptable. (I’m titanium elite with Marriott and I travel for work weekly. ) the club Lounge was good and it was open on Friday night and Saturday morning which isn’t always the case at Marriotts. . Two issues- only one elevator was working which was extremely problematic at checkin and check out times. We waited for ages after the Cardinals game & also on the morning. The other issue is the parking lot across the street- smash & grabs. I had read reviews with this warning so we paid extra to valet. I’m so glad we did because we saw a car pull into the drive with a smashed window as we were checking out. They had parked in the self parking across the street. Do yourself a favor & valet. The valets were kind and friendly and very responsive.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We thoroughly enjoyed our stay at this Westin. The location was perfect, not only for baseball goers (literally across the street) but also to the other downtown attractions which are easily walkable. The room was spacious and well appointed with a number of nice niche touches. Such a comfortable sleep, I wanted to bring the mattress home with me. And the staff were stellar, cordial and anxious to solve any problems and to make your stay sublime. I told my hubby, this was my best hotel stay since the pandemic began. So many hotels still do not have full services. This one was a delight.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place used to be a good choice for downtown. No longer. Every aspect of the stay was such a disappointment that we checked out early and stayed elsewhere. They must have new management because the difference in the level of service from just a couple of years ago is incredible. It’s basically the service you would get at a roadside motel now. Some examples: - Our room was filthy when we checked in even though housekeeping had clearly been in there. There were piles of food ground into the carpet by the bed. The nightstands looked like they hadn’t been dusted in months. Greasy fingerprints all over the mirrors. Just disgusting. - Every single staff member we encountered was unprofessional and rude. Front desk would usually hang up rather than answer the phone. When they did pick up, they would greet with “yeah?” and say we things like “ok bro” in response to your request. - The valet was constantly on his phone and would not bring out our car when we called 5-10 minutes ahead. Every time we would show up, car wasn’t there, and we’d have to interrupt his phone call much to his annoyance and then wait while he slowly walked away to get the car. - Room service was a joke. Spent $75 for breakfast, consisting of a single entree, side, and a single pot of coffee. Food arrived in a plastic bag in plastic containers, with no utensils or napkins. Had to wait another 15 minutes for them to bring the plastic utensils of the same quality you’d get at McD’s. - Only one chair in our large-ish suite. How are two people supposed to eat your trashy room service served in plastic containers? One at at time? - They switched to refillable shower gel and shampoo containers in the bathroom. Fine. Low rent, but fine. Except they didn’t refill the containers. Two of the three were empty. - No trash can in the bathroom. I guess we’re supposed to just throw garbage on the floor - Housekeeping service only on every third day “for our safety”. Sure, nothing to do with saving a buck on your end. Not a single member of their staff was wearing a mask our entire stay so they don’t seem all that concerned with “safety” in the aspects that actually matter. - No robes in the room like they used to have. Won’t be staying here again, which is a shame since we used to like it a lot. …
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles James, General Manager at The Westin St. Louis
Responded 4 weeks ago
Dear Booliesaurus, I am very sorry to hear that we did not provide the Westin experience that we should have. It is clear we missed the mark on many levels and for that, I truly apologize. We will review your comments in detail and discuss the procedures we have in place that should have prevented some of these service failures. We will also look at creating new action items that are needed as the experience you had is not one we want any other guests to have moving forward. If you would like to contact me directly to discuss your stay further, please feel free to do so at your convenience. Thank you. Sincerely, Charles
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This is a extremely pricey hotel right across from Busch Stadium. There is a parking lot for hotel guest but there wasn't any signs stating you would be charged for parking there. We were also charged to use the internet. They should be more upfront for what they are going to charge you extra for. There wasn't anything on the parking lot sign to say it wasn't free for hotel guests. What started as a $450 room rate turned into over $500. I would not go back. Get something further from the Stadium. It will probably be just as nice and way cheaper. Plus, the other hotels usually have a pool and a continental breakfast. The Westin had neither. I will never stay there again, nor would I recommend anyone else to either.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Save your money and stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles James, General Manager at The Westin St. Louis
Responded Jul 3, 2022
Dear Scoutsmama17, I apologize that our parking procedures and pricing were not communicated to you and that you did not see the value in your overall experience with us. We will review your comments as a leadership team and use them to put procedures in place to ensure we provide a better experience for all of our guests moving forward. Thank you for sharing this feedback as it gives us the opportunity to improve the services we are providing. Sincerely, Charles
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Interesting refurbished brick buildings adjacent to Cardinal Village. Walking distance to the arch. Decent gym and excellent restaurant and bar. Rooms are nicely finished and a reasonable size with a king bed. Also had access to the club room as elite member and there are snacks during the day and a hot breakfast in the morning.
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Good restaurant in Hotel and happy hour during the week with friendly service by Kara
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kara served me drinks at the hotel bar during my stay in June of 2022, she made great drinks and would recommend anybody to visit Kara! Best hotel bar drink I have ever had, highly recommend the old fashion!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$208 - $378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin st. louis hotel saint louis, westin saint louis, saint louis westin, westin hotel st louis
LOCATION
United StatesMissouriSaint LouisDowntown
NUMBER OF ROOMS
255
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Claim Your Listing Frequently Asked Questions about The Westin St. Louis
Which popular attractions are close to The Westin St. Louis?
Nearby attractions include Cardinals Hall of Fame and Museum (0.1 miles), Busch Stadium (0.04 miles), and City Garden (0.2 miles).
What are some of the property amenities at The Westin St. Louis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Louis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin St. Louis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Louis?
Yes, paid private parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to The Westin St. Louis?
Conveniently located restaurants include Tony's, Three Sixty, and Cardinals Nation.
Are there opportunities to exercise at The Westin St. Louis?
Yes, guests have access to a fitness center during their stay.
Is The Westin St. Louis located near the city center?
Yes, it is 0.3 miles away from the center of Saint Louis.
Are any cleaning services offered at The Westin St. Louis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Louis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Louis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.