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Americas Best Value Inn & Suites - St. Charles / St. Louis

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Americas Best Value Inn & Suites - St. Charles \/ St. Louis
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Americas Best Value Inn & Suites - St. Charles / St. Louis
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Showing 105: English reviews
Sacramento, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 13, 2016 via mobile

I stay at a fair amount of hotels; this however, was the worst. Upon entry lobby was decent and neat. When I went to my room I noticed the bed was a bit messy, I turned down the sheets and found some stains, thought for a bit went to front desk asked for some clean sheets. Not to my surprise,... More 

Helpful?
1 Thank James S
Py P, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, I am extremely sorry to hear about your experience at our hotel. We have already hired new head housekeeper and houseman that will be overseeing all aspects of cleanliness. We pride ourselves on our friendly service and clean rooms and am sorry to hear we failed in your case. Please give us another chance when you are in... More 

Mooresville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2016

From time arriving at the hotel should of knew the inside would be nasty!!! The outside was not at all maintain. Once entering the hotel you could smell the musk!!! Our room was in need of great repair!!! The lighting was awful one lamp had no light bulb and the lamb shade fell apart once you touch it, the phone... More 

Helpful?
1 Thank yolady2016
Py P, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, Thank you for your valuable feedback it is greatly appreciated and will be used to improve. I am extremely sorry to hear about the inconvenience you faced at our hotel regarding the cleanliness. We have hired a new head housekeeper and houseman and they are being trained under my direct supervision. I truly apologize for the inconvenience and... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2016

The room was spacious, the beds were comfortable, the towels were fluffy & the water was HOT, and the TV was good. The bedding was old and worn but clean. The carpet could have used a good steaming. The price was right, there is plenty of food & some shopping available just outside the door and I70 is close by... More 

Helpful?
Thank Donald S
Py P, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, Thank you for your valuable feedback we truly appreciate it. We are happy to hear you enjoyed our spacious rooms and the amenities in the room. We are in the process of renovations and new bedding is one of the top items that will be changed. We have carpets professionally cleaned multiple times a year but I will... More 

Egg Harbor City, New Jersey
1 review
Reviewed May 12, 2016 via mobile

From the time I check in . I went to my room to find the refrig. And microwave had old food in it . The coffeemaker was also dirty . The draw were broken . I did not removed my clothes from my bag because everything in that room was bad.The room was very dusty. I called front desk and... More 

Helpful?
Thank mrslee72
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I am sorry about the issues that you had during your stay. Your feedback is important and we are doing our best to improve for our guests. Our pest control specialist has inspected your room and made sure that it is pest free and we have very thoroughly cleaned your room to make sure that everything is clean, tidy, and... More 

Carthage, Illinois
Level Contributor
162 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 2, 2016

the lobby is beautiful; the staff are very friendly and helpful. the continental breakfast was very accommodating. We arrived without reservations on a very busy weekend and were pleased to get the last king suite. It was grand. The location is superb as it is next to Texas Roadhouse and across a parking lot to affordable shopping. Plus, it was... More 

Helpful?
Thank Brightens
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

We're really happy to hear that you enjoyed the last clean and spacious King Suite, our great staff, beautiful lobby, and awesome location in heart of historic St. Charles. It's always a pleasure to hear from our guests about their good stays. We're glad that you had a good time checking out the classic cars and we hope to see... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2016

We got in to our room and there were ants everywhere, and unmentionable things on the sheets. The bathroom had rusted door frames and there were stains on the ceilings from what was probably a water leak. The kids got in the pool right away and were pulling out clumps of hair, there was a big dark ring around the... More 

Helpful?
Thank Sarah T
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I apologize that your stay was less than what you expected and we are very sorry that we were not able to accommodate you. I have checked your room and had it thoroughly deep cleaned so that these issues do not happen again. Thanks for your comment, I am addressing your concerns myself and I want to let you know... More 

Minersville, Pennsylvania
Level Contributor
10 reviews
Reviewed April 16, 2016

This place got 3 stars from me due to availability to I-70 and restaurants The room we were in was dirty and had ants crawling all over in the bathroom On the sink, in the tub and also on the floor . The carpet in the room was dirty and worn . When we were checking out I mentioned it... More 

Helpful?
Thank Nancy R
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I am so sorry about the issues that you had with your stay. Your concerns are very important to me and I am addressing each one personally. We have our pest control specialist scheduled to come and inspect your room and make sure that it is pest free, we are also going to be shampooing and deep cleaning your room... More 

Saint Charles
1 review
Reviewed March 20, 2016 via mobile

Upon pulling up, the first vehicle parked closest to the doors is a junked out car with a flat tire and stickers all over it. You can tell it has been parked there for a while. The walk to the front door is lined by unkept landscaping with mulch and trash spilling over on to the sidewalks. The front door... More 

Helpful?
Thank Matthew H
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I apologize very deeply for the experience you had and for any inconvenience that caused your stay to be less than perfect. I will be addressing each of your concerns personally and doing everything I can to make sure that situations like this do not happen again. We are adding additional room checks to make sure that everything is fresh... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2016 via mobile

Not the best hotel by any means. They are close to shopping and their rates aren't too bad. The rooms seemed dirty to me and the entire hotel had an unpleasant odor about it. If you need a quick stop and don't care much about the things I listed, by all means stay there. There's a Best Western right near... More 

Helpful?
Thank Matthew D
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I sincerely apologize for anything about your stay that was less than what you expected. We are having our rooms and halls shampooed. I will be personally addressing this situation, making sure that it is resolved, and that everything fresh and spotless. Thanks for letting me know about your experience, I hope that you will visit us again and let... More 

Bettendorf, Iowa
1 review
Reviewed February 11, 2016

Pros: Excellent location with great shopping and restaurants literally within a block of the hotel. Very short, easy drive to St. Charles Conference Center (2 min.) Staff was friendly. Generally very clean. Very quiet hotel, even though it is surrounded by businesses. Cons: Beds were not comfortable at all. Two lamps in my room didn't work. There were quite a... More 

Helpful?
Thank lauraF8021LM
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

I am very sorry for any inconvenience you experienced during your stay. Our pest control specialist will be inspecting your room in addition to our regular checks so that we can make sure that nothing like this happens again. I have checked your room with our maintenance person and all of the lights are working properly. I'm glad to hear... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
3 story interior corridor with elevator. FREE parking and guest breakfast. Renovated 2010. All spaces sprinkled. HSIA and Business Center. Indoor heated pool. Guest Laundry and Fitness Center. Pet friendly (charge). Next to Bass Pro Shop in the Mark Twain Mall, I-70 exits 229 and 229B. Next to Texas Road House Restaurant. Gas and diesel nearby. Restaurants nearby. 20 minutes from downtown St. Louis. Near Ameristar Casino. 30 miles from Six Flags/St. Louis. Renovated 2010. Near St. Charles Historic District. Near the Verizon Amphitheatre and the St. Charles Family Arena. FEMA = MO 0594. ... more   less 

Additional Information about Americas Best Value Inn & Suites - St. Charles / St. Louis

Address: 1310 Bass Pro Drive, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Price Range: $89 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Americas Best Value Inn & Suites - St. Charles / St. Louis 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Americas Best Value Inn & Suites - St. Charles / St. Louis Hotel Saint Charles
Americas Best Value Inn And Suites - St. Charles / St. Louis
Best Western Saint Charles
Saint Charles Best Western
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Questions & Answers

Here's what travelers have asked, with answers from Americas Best Value Inn & Suites - St. Charles / St. Louis staff and other travelers.
1 question
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Phoenix, Arizona
over a year ago

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Questions? Get answers from Americas Best Value Inn & Suites - St. Charles / St. Louis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't use this hotel. Not a good value for your money.”
 of 5 bubbles 835dono, Jul 24, 2016 | Read review
“Rooms with good lighting mean hotel has nothing to hide!!!Beware of Dim lighting!!!”
 of 5 bubbles yolady2016, Jul 5, 2016 | Read review
“It's an economical choice.”
 of 5 bubbles G9025LGdonalds, Jun 30, 2016 | Read review
“2nf floor smells so strongly of smoke that I almost couldn't breathe. My room was on first floor, and was fine.”
 of 5 bubbles lauraF8021LM, Feb 11, 2016 | Read review
“rooms on the upper levels have better views”
 of 5 bubbles ask527, Jan 17, 2016 | Read review
5 of 5
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