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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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945 Reviews from our TripAdvisor Community

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Showing 945: English reviews
Mason, Ohio
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed one night and asked for clean and quiet area of the hotel, which I received. The folks checking me in and the van driver were very nice. Forget the drivers name, remember he is 19, good with conversation and much more engaging than most drivers. Gave us his phone number for when we needed to picked up when we... More 

Helpful?
Thank joe D
Chattanooga, Tennessee
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is the second time I've stayed here. The first time was a disaster checking in. This time when I got to the hotel they didn't have the room I reserved two months earlier. The room they finally gave me was one level up from the atrium. At 11:30 at night there were still a dozen people being loud in... More 

Helpful?
Thank easiwin1948
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so very sorry that your visit was not up to your expectation. We do talk with our guests in the evening to control noise levels however it can be a challenge at times. Please feel free to reach out to me to discuss further if you care to. Again please except my sincere apology. More 

Carterville
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff at the Embassy made our stay perfect.. Sorry I don't know names but a reservationists was most helpful as we're both shuttle drivers. The lady who prepared the cook to order omlets was phenomenal. She kept every order straight and did her job with a smile. I hope people realize a tip would be in order. The staff... More 

Helpful?
Thank Diane C
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so very pleased you enjoyed your stay and our staff made your visit enjoyable. We are very proud of our team members and love hearing from our guests when they meet their expectations. Please visit us again soon. More 

Altoona, Iowa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our work conference was held at this hotel and our experience was excellent: the guest rooms, fitness center, the conference area, food and the general hotel interior and exterior. Guest rooms are spacious suites, conference areas were perfect for our needs with easy access to walk around outside on breaks. Complimentary breakfast was wonderful with so many options and always... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nancy W
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We appreciate your kind words regarding our hotel. We are delighted that you enjoyed all of the hotel's amenities and services. We appreciate your business and look forward to serving you again in the future. More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

From the very entry, to the front desk, to the room and the marvelous breakfast ,this place is on the very top of our list. I have stayed here many times and found the quality outstanding. The staff is very friendly.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert Z
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very pleased to hear you enjoyed your stay. We are proud of our team members of course however its always a pleasure to hear how they treated our guests. We hope to see you again soon. More 

St. Charles, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a beautiful hotel with great service and accommodations. I enjoyed the evening reception and the made to order breakfast was delicious! I would recommend this hotel and conference center to any one travelling on business or fun.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diana T
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for the great review. I am very pleased to hear you enjoyed the breakfast and manager reception in the evening. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

Rita was amazing... from showing us the room before-hand to making sure all our luggage got to the room since it was not ready for early check-in on the arrival date. They even put our drinks in the refrigerator. The cocktail hour and made-to-order breakfast omelets were great too. The rooms exceeded our expectations and the staff couldn't have been... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa P
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and i am so proud to hear Rita's performance was appreciated. She is without a doubt one of our shinning stars! Please stay with us again soon! More 

Jefferson City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

I have never experience such excellent customer service from a hotel. I stayed with a conference group and the meeting room we were in was very nice. We had no issues with anything and the lunch served for the meeting was very good! I would highly recommend.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lynelle Z
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so very pleased to hear you enjoyed your stay. It sounds you were here on business so please return for a pleasure trio when possible! The Old Streets of St Charles has much to offer! More 

Columbia
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently moved to Florida from the St. Charles area and we stayed at the Embassy Suites for 3 nights while we were in town for our wedding. Our wedding was not on site, but we had a block of rooms for our wedding party and guests. I would not choose this hotel again for ourselves or our wedding guests.... More 

Helpful?
Thank Azdmelissa
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

First let me sincerely congratulate you on your marriage. Wow, getting married and moving to Florida! Life changing events for sure. I am truly sorry the way our team members acted during your stay. Obviously this is not a acceptable behavior as well as not answering the front desk phone. We are a Hilton property as you stated and our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

We took our kids to St.Louis Six Flags and got two corner suites. Worked out perfectly for our large family. The night reception was nice and the breakfast was perfect with a large variety of food for all the kids. Pool and fitness center was a nice extra.

Helpful?
Thank A TripAdvisor Member
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and I'm glad the corner suites worked out for you as well. We love taking care of family's. We look forward to seeing you in the future. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plz, Saint Charles, MO 63303-2153
Location: United States > Missouri > Saint Charles
Price Range: $179 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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