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Embassy Suites by Hilton St. Louis St. Charles

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2 Convention Center Plaza, Saint Charles, MO 63303
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895 Reviews from our TripAdvisor Community

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Showing 895: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great place to stay. Complimentary breakfast and happy hour - adult guests enjoy 2 drinks every night. Huge suites. Large families should request corner suites. Celebrities stayed here: New Edition! Great for families :)

Helpful?
Thank Jarese W
Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This was the worst Hilton Brand hotel I have ever stayed at. The room reeked of cigarettes. The breakfast food was terrible. The fruit was canned and the yogurt looked like it had been sitting out for hours. My room was never cleaned after the first night.The staff was rude. On arrival, I had to have my room key rekeying... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank vriginiagal
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

I was pleasantly surprised at how spacious the rooms were. The rooms were clean although my room had a smokey smell to it. Overall, I have no complaints about this hotel. It was good. Nothing fancy. The complimentary breakfast was nice. The lobby was lively and had a bar and a little shop. If I had to come back to... More 

Helpful?
Thank MLVCJJ25
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so pleased to hear you enjoyed your stay with us. I do apologize for the smell of smoke. We will look into the room you stayed in and address the issue. Please consider us for future stays. More 

Chester, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Embassy in St. Charles, MO while attending my family reunion. The outside of the hotel was immaculate as was the interior/courtyard. There were two issues with my stay, I requested a king bed and did not receive one and the bathroom. The sink leaked and the bath tub did not drain properly. I spoke with... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rosie L
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I do apologize that were were not able to meet your request with your room. As you would guess we have a certain number of each type of room so when reservations are made the reservationest sees what is available however many times guests that are here will extend their stay vitalizing the reserved room forcing us to relocate other... More 

Birmingham, Alabama
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The Hilton Embassy Suites and Conference Center St.Charles, Missouri is a first class hotel in a very unique town.St.Charles has a lot of things going for itself. If you are looking for a site for a conference with lots to do after hours then look no further. This property has it all. St. Charles is a hidden treasure. Would definitely... More 

Helpful?
Thank L1871SFjohnr
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so very much for the kind words and i am so very pleased you joey yourself in St Charles while visiting. We look forward to taking care of you in the future. More 

Hanford, California
1 review
4 of 5 stars Reviewed 1 week ago

Property was nice. Rooms were extremely clean. Breakfast was not very good the breakfast buffet staff were very rude and inattentive to the consumer. The rudeness was address to a supervisor and again it was ignored

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jameshA2971XJ
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very sorry to hear that you did not enjoy the breakfast. I will follow up as well with the supervisor on that day to coach them on guest service. By your comments this is obviously not the experience we want our guests to have. Again, please except my sincere apology. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We woke up late and missed breakfast, but Sean at the cook to order omelette bar, made us chocolate chip pancakes, bacon and eggs. He completely saved the morning!! All with a great attitude. It was very appreciated.

Helpful?
Thank Tracy M
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so very much for the kind words about your stay with us. I also am very happy to hear how Sean took care of you after the buffet was closing. Sean is one of our superstars and i love hearing how he goes above and beyond for our guests. please visit us again soon. More 

Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great check-in and check-out experience. Superb complimentary breakfast. Probably the best I have ever had and that includes many that I have had to pay for. Rooms were very comfortable (good temperature and air quality). Beds were very comfortable too.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Randy R
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very pleased to hear how much you enjoyed your stay with us and especially the complimentary breakfast. We look forward to taking care of you in the future. More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This was our 32 year Bonner Futrell Rowe family reunion. Our family came from Cleveland, Ohio. Detroit, Michigan Atlanta , San Antonio , Texas Chicago and from Memphis . Tenn. this was a great location near the mall and other shopping places and restaurants .

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 678judithc
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

It sounds like our hotel was well positioned for your reunion. I hope you will consider us for future stays. We look forward to seeing you soon. More 

Katy, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

It was the usual great service, clean room friendly staff and great complimentary breakfast. We did not have time to participate in the complimentary evening reception on this visit. It is our home away from home when visiting our daughter, husband and grand children.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bob L
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very pleased to hear how much you enjoy our hotel when visiting with family. We look forward to continue being your home away from home! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Location: United States > Missouri > Saint Charles
Price Range: $151 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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