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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,000 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Roeland Park, Kansas
Level Contributor
11 reviews
Reviewed 3 days ago NEW

Free hot breakfast, not just a continental. They have an omelet station! And fresh made pancakes! Need I say more? Oh, they also have a complimentary evening reception with drinks and snacks. Stayed for 2 nights. Only thing is I wish it was closer to the historical district.

Helpful?
Thank Kara L
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased to read that you enjoyed our complimentary breakfast and evening reception. These pillars of the Embassy Suites brand are highlights for our guests. We are glad you enjoyed our cooked to order omelet and pancake station. We offer complimentary shuttle service to the St. Charles historic district which is located only 2 miles from the hotel.... More 

Orange County, California
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

Just recently stayed here for five night while visiting family for Thanksgiving. We had a nice spacious corner suite, roomy enough for the whole family. The rooms are very clean with comfortable beds. The pillows however really need to be upgraded, since they have seen better days. Overall it's a very pleasant hotel , good breakfast, nice employees and very... More 

Helpful?
Thank ohchad
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so very pleased to hear you enjoyed your stay with us. The corner suites are very suitable for families of witch you experienced. We recently purchased all new bedding so i will be researching the pillows to check if we have changed them all out. Please come visit in the future. More 

Franklin,TN
Level Contributor
3 reviews
Reviewed 5 days ago NEW

We had a very nice time in St. Charles. Lovely little town. This is a very comfortable hotel. The location is a little confusing, but we figured it out. The breakfast and managers reception are very good.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank W2086EGkellys
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

So very glad to hear you enjoyed your stay with us. We do have a lot of new construction in the area possibly causing some confusion with your arrival. Please come see us again. More 

Saint Louis, Missouri
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Hotel was perfect for our need. Had a girls weekend and wanted a hotel close to downtown st Charles. Great location. Was hard to get to only because of construction. Easy check in. Great atrium. Complimentary happy hour had a few snacks and plenty of beverages. Plenty of tables. Breakfast was awesome. Plenty of choices. Long line at cooks station... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank slbl03
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are extremely pleased to read that you thoroughly enjoyed your stay at our property. The road construction has come to a close in the last few days. We are working with Missouri Department of Transportation to get all of the GPS mapping systems updated with the new road configurations. The good news is that it is now much easier... More 

O'Fallon, Missouri
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Not friendly , the hotel lets people run around barefoot and in pajamas while eating breakfast, will never stay there again or recommend them . High priced for the value , will stay at the Ameristar Casino

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa M
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so sorry to read that you had such a negative experience. Our team takes great pride in offering warm, personalized service to our guests so I apologize for any situation you encountered with one of our team members that was not in line with our mission. Guests are not allowed to come into the breakfast area inappropriately dressed... More 

San Antonio, United States
2 reviews
Reviewed 1 week ago

Consistent in excellent service and accommodations. Great breakfast and evening reception. Good parking experience with plenty of spaces. Elevators are fast and quite. Plenty of elbow room in the dining area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eric C
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and saying such kind things about your stay. We look forward to seeing you on future stays! More 

Kansas City, United States
1 review
Reviewed 2 weeks ago

The food and lodging was great as always. What is missing from some hotels is the personality and helpfulness of the staff. Not here everyone was great and Tony the shuttle driver was the best. Thanks for a great stay!

Helpful?
Thank Brian R
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and especially for noticing our team members. Tony is one of our stars and we thank you for saying so! More 

Atlanta
1 review
Reviewed 2 weeks ago

If you leave even the smallest item behind, the hotel staff will be extremely unhelpful sending you to the chargerback.com website without any explanation how to use it. The website does not seem to be in any way affiliated with the hotel, but you will be asked to file a report and pay $10 shipping fee. You will need to... More 

Helpful?
Thank KWAtlanta
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am sincerely sorry to hear you felt we did not give the personal touch on this issue. Without question our staff should have discussed with you any possible options to take to retrieve your possessions. The chargerback program is nation wide throughout the Hilton organization and has proven to be the best tool to guarantee our guest receive their... More 

Lutz, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Hotel is attached to the conference center. Great location and the rooms are extra large. The hotel staff was very friendly and helpful during my stay on a business trip. I would recommend this for business or pleasure. KM

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kristi282
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us. Sounds like you were here on business. Come back when you have some leisure time, there's a great area of Old St Charles I'm sure you would enjoy. More 

Northfield
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

I have had the honor of having multiple day business meetings at this Embassy Suites. Excellent experiences Very well staffed and great facilities I always get a good nights sleep here Easy access to Airport

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank scottbQ9951WF
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us. I'm pleased to hear you enjoyed your stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Location: United States > Missouri > Saint Charles
Price Range: $170 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travelers.
10 questions
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 5 days ago | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, Oct 14, 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, Sep 1, 2016 | Read review
“High floors gave us great views of the city”
 of 5 bubbles NothappyTravelor, Aug 29, 2016 | Read review
“Don't use this for a shuttle to the concert venue. No longer supplied”
 of 5 bubbles rogersc33, Aug 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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