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BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
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473 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the BW+ in St. Charles for a business trip in September. The hotel was fine if I were a pleasure traveler, with a good breakfast, clean and spacious room, and great staff. The advertised free internet was spotty at best and unusable most of the time, which made the business end of the trip difficult. I would... More 

Review collected in partnership with Best Western

Helpful?
Thank Jon S
SAULT SAINTE MARIE
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel was comfortable, clean, great breakfast and pleasant staff. Checking in and out of hotel was fast and easy and would definitely recommend this hotel for business or pleasure. Will make sure to check out a Best Western Plus again.

Review collected in partnership with Best Western

Helpful?
Thank DEANNA S
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Deanna, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Level Contributor
22 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a business meeting. It was incredibly affordable for what we got. The parking is free and easy. Located right off I-70 very easy to get to and close to several attractions. There are several restaurants nearby. Overall good clean affordable hotel. We would stay again.

Helpful?
Thank Lisa B
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Lisa, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Pueblo, Colorado
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

What more could you ask for? Well the staff was helpful, the computer room was clean and had more than one computer for use, and they leave the kitchen available to you all night if you need a piece of fruit, a spoon or some juice etc. in the middle of the night.

Helpful?
Thank in4it
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Valued Guest, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in... More 

Talala, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

we were rudely awakened early Friday morning, probably by hotel staff because they had to have a room key to unlock the door. fortunately we had the safety latch engaged and this prevented them from gaining entry. A very scary experience to be sure. the drapes were blocking air flow from the ac unit. and the pillows were too small.

Review collected in partnership with Best Western

Helpful?
Thank Michael N
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Michael, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a... More 

Leesville, Louisiana
Level Contributor
19 reviews
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised when I checked into the hotel. After always staying at a LaQuinta or Drury I have high standards. The only complaints I had about my room was the water pressure was poor (I was on the 3rd floor) and finding the entrance (it wasn't clearly marked). I traveled 10 hours for my daughter's wedding right after... More 

Helpful?
Thank Jody Q
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Jody- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

1 review
4 of 5 stars Reviewed 3 weeks ago

read previous write up: When I checked in the trainee female checked me in professionally even as i complained about the coupon. The senior desk attendant said to take the matter up the manage in the morning. I spoke with the manager and voice my opinion and was dismissed out right for standing up for the coupon and the lack... More 

Review collected in partnership with Best Western

Helpful?
Thank Raymond R
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Raymond, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a... More 

Pacific, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The room was average but it had a funny smell. My desk chair had something all over the seat. I had to put a towel down in order to sit. The bed was clean and comfy. The staff was very nice. The breakfast was good and the staff that was present during breakfast were very nice.

Review collected in partnership with Best Western

Helpful?
Thank Heather Marie V
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Heather, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

My daughter and I stayed here during a local soccer tournament. Clean hotel with wonderful staff. We arrived right at the checkout time for the day, and they were able to get us a room in a short amount of time. Rooms were quiet. Comfortable bed. Good location.

Helpful?
Thank Cheri M
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Cheri, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Sigourney, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a comfortable, modern hotel with nice decor, comfy eds and a great staff all at a reasonable price. Breakfast buffet had good variety and was well stocked. Rooms are quiet and staff is OUTSTANDING!

Review collected in partnership with Best Western

Helpful?
Thank Christie I
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Christie, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Location: United States > Missouri > Saint Charles
Price Range: $96 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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