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BEST WESTERN PLUS The Charles Hotel

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464 Reviews from our TripAdvisor Community

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Showing 460: English reviews
Sigourney, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a comfortable, modern hotel with nice decor, comfy eds and a great staff all at a reasonable price. Breakfast buffet had good variety and was well stocked. Rooms are quiet and staff is OUTSTANDING!

Review collected in partnership with Best Western

Helpful?
Thank Christie I
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Christie, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Centralia, Missouri
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great weekend. Very clean and friendly place. Staff was great from start to finish. Breakfast was a real shocker the second day because they had bacon which most places only serve cheap pork patties all the time every morning. Bass pro and lots of other shopping or attractions all around. Stay here skip the others in St. Charles if you... More 

Helpful?
Thank Dennis M
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Dennis, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel needs work on their toilets and bathroom fans. The toilets are low so someone who has had recent knee or hip surgery have a hard time sitting. The fans are noisy and need repair. The staff are wonderful and very helpful.

Review collected in partnership with Best Western

Helpful?
Thank T5829EYsusanj
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into... More 

West Paducah
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very impressed with this hotel. Very clean, rooms are super nice. All employees were very friendly. I couldn't have asked for anything more. Even though I didn't use it, there is room service which is a huge bonus. And the breakfast is great. 5 stars!

Helpful?
Thank Sylvia F
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Sylvia, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the... More 

1 review
4 of 5 stars Reviewed 1 week ago

Comfortable beds, clean, good full breakfast. Would recommend to friends as good quality for the price. Stayed 2 nights and would use again when in the area. Hotel is older on the outside but refurbished on the inside.

Review collected in partnership with Best Western

Helpful?
Thank 491jeraldr
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Iowa
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We had a two room suite, but the sofa sleeper and chairs were VERY worn and dirty looking. I would not sit on them! Carpet also needs to be replaced in the rooms and hallway. The elevators were a little scary because of the jerkiness on the stops. The staff was friendly and the rooms were clean but linens appeared... More 

Helpful?
Thank marytraveler51
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into... More 

Jefferson City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hotel was in a great location, close to everything. Clean rooms, very modern bathroom. Breakfast was good, and checkout was a breeze. Will stay here again if we attend another concert in the area.

Review collected in partnership with Best Western

Helpful?
Thank Tara N
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Tara- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Decatur,Alabama, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Nothing special. O.K. for business travel. Rooms were clean and spacious. Maids did a poor job of cleaning the room and did not leave towels for the next day. Due to the humidity, the carpet felt wet. Internet service was great. The breakfast was very good for a typical mid range hotel breakfast. I would stay here again but only... More 

Review collected in partnership with Best Western

Helpful?
Thank Charlie G
Great Bend, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

great place close to the airport, friendly staff clean rooms great value. Several restaurants within walking distance.the rooms were very nice and clean and there are two elevators and seven floors.The front desk people were very friendly and checking in and out was quite pleasant.

Review collected in partnership with Best Western

Helpful?
Thank Randolph M
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Randolph, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the... More 

indianapolis, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was very nice to everyone that walked in. Friendly maids and custodians. It's an excellent place to stay! We had a tire issue after we checked out and Elcid at the front desk helped us find a place to get it fixed. Wal-Mart, did the job and the price was very reasonable!

Review collected in partnership with Best Western

Helpful?
Thank Betty F
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Betty- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Location: United States > Missouri > Saint Charles
Price Range: $97 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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