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BEST WESTERN PLUS The Charles Hotel

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1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
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451 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Jarrettsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean, fresh appearance. No unpleasant odors. Friendly staff. Air conditioner was quiet. Breakfast was good.Easy access to I-70. Close to restaurants and stores. TV and remote were in good working order. Allowed our little Dachshund dog.

Review collected in partnership with Best Western

Helpful?
Thank Robert G
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Robert- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Moved here from another hotel and was so pleased. It was very nice, beautifully decorated, comfortable beds, great wifi, and very clean. The price is very reasonable as well. No smoking rooms but they have a couple nice sitting areas outdoors for smokers as well as a patio area with tables, chairs, and ashtrays so I did not feel like... More 

Helpful?
Thank April W
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear April, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Albuquerque
Level Contributor
21 reviews
12 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed three nights while visiting family in the area. Hotel was very nicely appointed. Staff always friendly and helpful. Plenty of restaurants conveniently located. Don't miss visiting Old St Charles. On site breakfast was good and lots of room. Beds very comfortable. Getting into hotel a little is a little odd. Could use another sign from street. When we are... More 

Helpful?
Thank Donna M
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Donna, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the... More 

San Diego, California
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was nothing really "wrong" with this hotel. However, it was not our favorite place to stay. ( Of 14 days we spent 10 in Best Westerns and this was our longest and least favorite stay.) Most of the staff was very friendly, our room was clean, large enough for us, A/C worked fine. This is 'personal' but I hate... More 

Helpful?
Thank ann h
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Ann, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively taking... More 

Las Vegas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed here multiple times in the last year when we visited family. We love that it is close to the interstate with short drive to downtown St. Charles that has great restaurants and shopping. It is very clean and inviting. The rooms are very comfortable and the free wifi is always a great perk. The bathroom is large... More 

Review collected in partnership with Best Western

Helpful?
Thank Jack T
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Jack, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I arrived at the Best Western Plus The Charles Hotel after experiencing a very long delay in a flight to MO. After looking for a place to stay near the St. Louis Airport to no avail, I began to drive Weest towards my final destination. I stopped at this hotel and was delighted that they had a room available. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Moriah O
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Moriah, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

My niece participated in a dance competition this past weekend so we booked our room at the Best Western because it was fairly close to the convention center. With a national competition in town and a booked hotel Best western should have been better prepared. There were no luggage racks available when arriving or departing, some staff were friendly, some... More 

Helpful?
Thank MrsMcBride14
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, I’m so sorry to hear this. Your experience does not sound like a typical one here at our property. We want our guests to have a comfortable stay each time they visit. We’d be happy to follow up with you further regarding your experience. Please feel free to contact me directly at the hotel. We appreciate your... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Nice over all, except the Toilet in the room was Too Low for Comfort. Otherwise, the Hotel was Very Nice, Convenient, and well equipped. Have stayed at Several Best Western Hotels this year, and are extremely satisfied with all of them. If we plan to travel again, we will choose Best Western Hotels.

Review collected in partnership with Best Western

Helpful?
Thank 892perryt
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Roanoke, Virginia
Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband got sick on the way home and was placed in the hospital at St Joseph. I was looking for a place to stay and for my grandsons to stay. The nurse at the hospital call and talked to the manager and got me a good rate so I took the room for the night. I ended up staying... More 

Helpful?
Thank lamorris46
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager More 

Augusta, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Used this Hotel for our base during a wedding this last weekend. We had a great experience. Found the staff to be very helpful and friendly. We had a few unusual requests and they were very accommodating.

Review collected in partnership with Best Western

Helpful?
Thank Dhaverma
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Location: United States > Missouri > Saint Charles
Price Range: $97 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Odigeo, Priceline, Travelocity and Best Western + Iniative so you can book your BEST WESTERN PLUS The Charles Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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