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Red Roof Inn St. Louis St. Charles

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Red Roof Inn St. Louis St. Charles
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104 Reviews from our TripAdvisor Community

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Showing 103: English reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I AM A LIVER/CANCER PATIENT AND WHEN I ARRIVED AT MY ROOM IT WAS UPSTAIRS, I REALIZED I HAD BROUGHT more than I could carry,the staff helped me to my room very thoughtful. the front desk has been helping me so I could stay in same room,so as not to have to move around.every staff member here is so helpful,caring,... More 

Helpful?
Thank Jeannette C
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

very disappointed with this place smells bad and the blankets with holes from cigarettes and they told me the hotel it's 100% free smoking try something different and don't get this bad experience (don't bring your kids here )

Helpful?
1 Thank Elder G
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay. We apologize for the odor and burn holes in the blankets. We will redouble our efforts to make sure this doesn't happen. More 

Travelers are raving about these Saint Charles hotels

Columbus, Ohio
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 6, 2016

The room looked like it hadn't even been cleaned and even though it was supposedly smoke free, smelled strongly of cigarette smoke. There was visible debris on the floor, cigarette burns on the comforter and alarm clock (which didn't even work), and brown gunk in the shower. It was gross and my luggage smelled like cigarettes for days after. The... More 

Helpful?
1 Thank ematkm
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies for the cleanliness and smoke odor in the room. We will redouble our efforts to make every romm clean and comfortable at a great value More 

Lansing, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 5, 2016

The room itself was a bit disappointing. Not very big, but I can live with that. What upset me was after the first night, they did not clean the room, bed unmade, towels used were taken away but none left in their place. We were down to one towel and face cloth and no floor towel. They were in the... More 

Helpful?
1 Thank 520lra
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my apologies for the poor room service. I would love to talk to you about the poor service and the note you left. If you would send me an email to i0143@redroof.com, I will contact you. More 

Columbus, Ohio
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

I have written about this hotel many times before only to find out that this hotel offers a deluxe room which comes with a refrigerator and microwave oven which I requested many many times before all the find out that no one ever told me that it was offered but overall still I had another stay at the Red Roof... More 

Helpful?
Thank Michael C
Israel
Level Contributor
118 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed July 21, 2016

Check-in was fairly fast and friendly. There's a nice lawn in front of the hotel. Location is good, next to a main road and a mall 2 floors but no lift - on the second floor you'll have to lug your luggage up a flight of old (wooden ?) stairs - surrounded by dozens of cigarette butts. Room size was... More 

Helpful?
1 Thank Danno_99
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate that you found your room to be clean and all appliances worked. We are planning on updating in the near future. More 

Huntsville, Alabama
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 7, 2016

My husband and I decided on Red Roof Inn due to the location and price. We drove 450 miles to St Charles, Mo because of a funeral. It was 100 degree heat the day we arrived. As we were going to our room, we noticed a trash can that was over flowed with trash were next to it. We got... More 

Helpful?
1 Thank rbjllj
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept our apologies for the air conditioner not working properly during your stay. We realize when the weather is as warm as it has been a correctly working air conditioner is a must. We have replaced 10 air conditioners on the property and will make sure... More 

Rileyjr
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 16, 2016

I needed a place to sleep while at a convention in St. Louis. The Red Roof Inn was easy to get to - it's a great location. There are plenty of eating establishments near the hotel - which is a plus. Anthony at my check in was helpful and polite. The gentleman when I check out was just as polite... More 

Helpful?
Thank Rileyjr
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. We are pleased to hear that the inn met your criteria of a clean place to sleep while being a good value in the area. Also as you mentioned, we have many restaurants within a ten minute drive from the property. More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 10, 2016

Upon opening my room door the smell of animal or perhaps human urine. Room not clean - carpet terrible/unclean. Door not safe - looks like it had been kicked in before, paint chipping off of the walls. Police car with lights flashing at the end of the driveway - NOT Good! Felt unsafe. Chairs look soiled and never cleaned! I... More 

Helpful?
3 Thank TheTruthforReal
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I apologize for the odor and cleanliness of the room. We will work harder to provide a clean, comfortable, odor free room. More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 8, 2016

We had a first floor room, the carpets were dirty, looked like they hadn't been vacuumed in a while. Bobby pins and hair ties were on the floor from previous guests. Upon waking up in the morning, we turned on the lights to see a roach crawling on the mirror and a bunch of smaller bugs climbing on the wall,... More 

Helpful?
1 Thank smith201562
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay. We apologize for the cleanliness of the carpet and the pest activity. We have contacted our exterminator and had our rooms treated. We will try harder to provide a clean, comfortable room at a great value for our guests. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn St. Louis St. Charles

Address: 2010 Zumbehl Rd, Saint Charles, MO 63303-2722
Location: United States > Missouri > Saint Charles
Price Range: $52 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn St. Louis St. Charles 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Saint Charles
Saint Charles Red Roof Inn
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