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Holiday Inn Express & Suites St Charles, an IHG hotel

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3098 Elm Point Industrial Dr, Saint Charles, MO 63301-4337
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (21)
Room & Suite (20)
Dining (11)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites St Charles, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 22 hotels in Saint Charles
Location
Cleanliness
Service
Value
Come and see the newest Holiday Inn Express Hotel & Suites located in St. Charles, MO. Great central location for all of your traveling needs. Everyone will enjoy Historic Downtown St. Charles Main Street, The Hollywood Casino Amphitheater, St. Charles Convention Center and Streets of St. Charles. Just a few miles down I-370 are St. Louis Mills Mall, filled with shopping, restaurants, indoor ice skating, glow in the dark golf, bowling and movie theater. While you're here go visit great places like the famous St. Louis Arch, City Museum, Busch Stadium, and the St. Louis Zoo. Nearby the hotel there is the Ameristar and Hollywood Casino, Bass Pro Shop, Cabella's, and Mid Rivers Mall. We pulled out all the stops when it came to comfort and design for our guests. While enjoying our Hotel in St. Charles Missouri, take advantage of all the great amenities like indoor pool, fitness center, and our fabulous Express Start hot breakfast. We're just 4.5 miles from Historic St.Charles Main Street and 2.5 miles from Lindenwood University. Great sit down restaurants within walking distance including the new Sugarfire BBQ Restaurant and The Tap Restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
BBQ facilities
Parking
Wifi
Indoor pool
Heated pool
Coffee shop
Breakfast available
Breakfast buffet
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish

Location

Full view
169Reviews3Q+A28Room tips
Traveler rating
  • 73
  • 47
  • 25
  • 7
  • 17
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Ali wrote a review Jul 2021
Osprey, Florida60 contributions24 helpful votes
First of all, this hotel would be exceptional except for one huge problem. The problem is, we came here for a baseball tournament and stayed three nights. After our first night, we waited for them to clean our room. We noticed it was not cleaned and there was a card in the room that said if you wanted the room clean to contact them. When we contacted them, they told us they do not clean the rooms… For the entire four days we were there. They said if we needed new linens or towels we could come to the front desk and get them. After the first night we came to the front desk and got four towels. After the second night the towels and garbage started piling up and we had some blood on our sheets. They said we need to change our own sheets. Part of the reason I like to go to a hotel is to have the amenities of someone else changing my sheets. I went and got new sheets and they told me we had to put the old sheets outside in the hallway if we did not want them in our room. Here’s a picture of our towels and garbage outside of the room because it would’ve started piling up in our room. This is what we were instructed to do. They said this is due to Covid. I’ve been traveling all throughout the Covid pandemic and I’ve never had a hotel not clean my room when I ask them to specifically. I feel like this is a copout. I will continue to put my garbage, sheets, and towels outside of the room. I don’t see how this is helping the pandemic in anyway. I will not be returning to this hotel, I can assure you. If I were you I would find a hotel that cleans the room. I guess you have to specifically ask that before you book it.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Ask if they have started cleaning rooms when asked.
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Julie H wrote a review Jul 2021
San Francisco, California8 contributions1 helpful vote
Hotel is in a great location. Staff was overly helpful and friendly. Rooms are clean and safe. I would recommend hotel for family stay. Located close to all activities. Staff can tell you all locations and how to navigate the city. ..........
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Date of stay: July 2021Trip type: Traveled with family
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Shawn P wrote a review Oct 2019
2 contributions
There were the small issues which on the surface we would have ignored normally, but the issues just kept piling up and so we have to let others know, this is a poorly managed hotel with lots of "things you need to know" before booking and staying there. First, the alarm clocks in our room and, from what we heard, other rooms as well, were set at least an hour ahead, but this was the least of the issues. The refrigerator thermostat in our room was set to "Off" which we didn't notice until it was too late. They never cleaned our room after the first night (we stayed 2 nights), and no, we didn't have the "don't clean the room" sign on the door...they just simply didn't clean the room. We never could get the A/C to turn on so our evenings were pretty warm in the room.The shower had very little water pressure that got worse as you turned it more to hot. We also overheard other guests in the hotel complaining of the same issue. Barely enough pressure to make the shower start. The vanity lights were very dim which made it difficult to get ready. Turning on all the bathroom lights didn't help. One of the more "eww" moments was when my wife happened to look on top of the bed headboard and noticed that it had apparently not been dusted in weeks if not months. A thick layer of dust on top made us look a little more closely at the other furniture which also had obviously not been dusted in at least a couple of weeks. Finally the bottom of the pool had several sharp, rough parts. Our daughters both got cuts on their hands from it and one of our nephews got a cut on his toe. One last note, its apparently not a policy of this hotel to have someone at the front desk at all times. Rarely was there anyone there. We stood there a couple of times waiting for someone for several minutes, and on more than one occasion heard other guests complaining about that same issue. SO basically, if you're looking for quality, go elsewhere. Also, if you do stay there, as soon as you walk in the room, check things like the clock, refrigerator thermostat and A/C to make sure they are set correctly and working. Consider yourself warned.
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Date of stay: October 2019
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Sleep Quality
Room Tip: Pick a room that doesn't face the railroad tracks
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5th-Ocean-Roamer wrote a review Aug 2019
Cincinnati, Ohio6 contributions
+1
On August 23, 2019, I arrived at STL Holiday Inn Hotel, I was given room 711. The sink was clogged (Picture is attached). I asked to change the room. On a second attempt I was given room 723. In a new room the sink was particularly clogged (Picture is attached). Third time I was given room 512 witch was in a good mechanical order with some stain on the wall in the bathroom and a nick on the bathtub (Picture is attached). It took for me half an hour to get a room in serviceable conditions, (forget about stain on the wall and a nick on the bathtub). This is very not a first time that happens to me in this hotel. On 24 August 2019 at about 3 pm when I was sleeping a woman entered my room without my permission and without knocking at my door. The sign "Do not Enter" was displayed outside of my door. I screamed. I was scared, intimidated, frustrated. The woman disappeared. My travel bag was easily seen and actually was on the way in my room. The entered woman definitely could see my belongs on her way still she proceeded ahead until I was awake and screamed at her. Who was she I still do not know. When I called the Front Desk to ask who did entered my room, the answer was "I do not know". Front desk agents (I spoke with Briana, Coriana, Lela and Jami), refused to make any investigation to find out was it an intruder or a housekeeper. They all said to me they do not know anything and they will not do anything about it. It was very difficult to reach the front desk because they used to disconnect the phone line with me mostly of the time. The General Manager, Adrienne Lathan is never reachable and will respond back to my inquiry only after I make complaints to my company. This is from my previous experience with General Manager, Adrienne Lathan. I submitted complaint a month ago about this hotel for unserviceable sinks in the rooms. Many sinks in this hotel are partially clogged. Some of them better some worse. Last time the General Manager, Adrienne Lathan, responded to my company that she personally checked the sink condition in the room for me and it was serviceable. It was partially clogged so after I use it for a day it will become clogged completely. I did complain about the stuff of the hotel trying to enter the rooms without permission on regular bases, this is the regular normal procedure in this hotel. Some locks in the hotel rooms are unserviceable. This already a Safty Issue.
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Date of stay: August 2019
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Location
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Trip type: Traveled on business
Room Tip: Stay away from rooms 711, 723, 511 Clogged sinks, Stain on the wall and bathtub
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Riodesmoke wrote a review Aug 2019
Chicago, Illinois230 contributions22 helpful votes
We made arrangements over a month prior to our stay. The person that took the reservation was inept and could not get anything correct. To be sure we called them the night before our arrival to confirm our stay before we drove over 6 hours to get there. We arrived and they said they had no availability and that we were listed as a no show since they were expecting us the night before EVEN THOUGH WE CALLED THE NIGHT BEFORE and said “Great, see you tomorrow.” We arrive and no rooms. Just spent 6 hours in the car to have no where to stay. It was also a weekend with a large festival so many hotels were booked up. The 4 of us almost had to sleep in the car but we were able to locate another room but not to our liking. The staff obviously is not properly trained and the lobby smelled musty/moldy so I assume it was under water at one point so maybe it was for a reason that we did not stay here but NEVER again will I book or trust any Holiday Inn property. Booker Beware! Pray you get a room upon arrival.
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Date of stay: August 2019Trip type: Traveled with family
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PRICE RANGE
$105 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites st charles
LOCATION
United StatesMissouriSaint Charles
NUMBER OF ROOMS
73
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Frequently Asked Questions about Holiday Inn Express & Suites St Charles, an IHG hotel
What are some of the property amenities at Holiday Inn Express & Suites St Charles, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites St Charles, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites St Charles, an IHG hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites St Charles, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites St Charles, an IHG hotel?
Conveniently located restaurants include Sugarfire Smoke House, Massa's Italian Bar & Grille, and El Agave.
Are there opportunities to exercise at Holiday Inn Express & Suites St Charles, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn Express & Suites St Charles, an IHG hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites St Charles, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites St Charles, an IHG hotel?
Many travelers enjoy visiting First Missouri State Capitol State Historic Site (3.1 miles).
Is Holiday Inn Express & Suites St Charles, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.