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Ameristar Casino Resort Spa St. Charles

1 Ameristar Blvd, Saint Charles, MO 63301-3500
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Traveler (314)
360
Panoramas (8)
Room & Suite (203)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 1 resort in Saint Charles
Location
4.5
Cleanliness
4.4
Service
4.2
Value
4.0
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Gift shop
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
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ask m wrote a review Jan 2024
2 contributions
Expressing my deep disappointment with my recent stay at Ameristar. Despite being an Emerald member, the decision to commence construction at 4 am and persist throughout the day was astonishing. Spending significant money on accommodations and gambling should come with a reasonable expectation of enjoying the rooms, which was unfortunately not the case. During my stay last week, I was upgraded to a suite but couldn't relish it due to incessant drilling and hammering waking me up at 5 am. After voicing my concern, CJ Chris, the hotel manager, offered to move me to another room as a courtesy. However, the alternative turned out to be a musty handicapped room on the 24th floor, where the construction noise was even more disruptive. Frustrated, I checked out a day early. This experience has left me feeling dissatisfied, and CJ's response, suggesting I stay on weekends to avoid disturbances, was far from reassuring. For a purported 4-star diamond resort, such inconveniences and the lack of a suitable resolution are unacceptable. It's disheartening that my stay was marred by these issues, and I hope Ameristar addresses these concerns promptly to uphold the standard expected by its guests. As it stands, I'm reluctant to return unless these issues are effectively resolved.
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Date of stay: January 2024
Value
Location
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded 4 weeks ago
Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay at Ameristar. We value your feedback, and we understand your disappointment with the construction disturbances. As part of our commitment to providing an enhanced experience for our guests, Ameristar is currently undergoing a remodel to improve our facilities. We appreciate your understanding as we work towards making these improvements, and we regret any disruption this may have caused during your visit. We genuinely apologize for the inconvenience you faced with the construction noise and the challenges with the alternative room provided. Your concerns have been noted, and we assure you that we are actively addressing them to ensure a more enjoyable stay for our valued guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aruonthebeach wrote a review Jan 2024
USA5 contributions10 helpful votes
Absolutely the worst casino hotel ever. From the nasty, outdated rooms and facilities to the extortion pulled at check in to extract even more money from customers before they even make it to the cheesiest casino floor in MO. Hotel was basically dead, staff admitted rooms were ready but because of some greedy, money mongering, idiot’s “golden idea” the few people trying to check in were told to pay up or shut up. The chances of this place getting my money in the future were just flushed down the toilet. A little decent hospitality would have netted them way more cash than the $85 dollar room ransom they are demanding. Idiot level management decision to say the least.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Stay away from this horrible place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Photomedic430 wrote a review Jan 2024
Alton, Illinois77 contributions8 helpful votes
Have been before and was very disappointed in the hotel side. Casino was not much better. When we got to our room we made the commitment it smelled freshly remodeled. The tv in our room was not working. Had to call and get it fixed. Got a very rude and very early wake up. At 600 a crew was remodeling the floor above us. At 6 am on a Saturday. Called the front desk to complain. Mason stated he knew and the crew was doing work because of the holidays and are behind. I get that as a business you need to work weekends to keep a project on time and budget. But don’t start till closer to check out and work a little later when guests are out of the rooms at the casino. The front desk took 50 dollars off our room only after we complained and check out by 730. The casino had lots of slots and very little table games. The ones that had a dealer were packed. And the later it got the more security was around. We went back to our room early due to lack of games. Can’t say we will use Ameristar anytime soon. Very disappointed.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded 4 weeks ago
Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay at Ameristar. We value your feedback, and we understand your disappointment with the construction disturbances. As part of our commitment to providing an enhanced experience for our guests, Ameristar is currently undergoing a remodel to improve our facilities. We appreciate your understanding as we work towards making these improvements, and we regret any disruption this may have caused during your visit. We genuinely apologize for the inconvenience you faced with the construction noise and the challenges with the alternative room provided. Your concerns have been noted, and we assure you that we are actively addressing them to ensure a more enjoyable stay for our valued guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan D wrote a review Jan 2024
1 contribution
We stayed at Ameristar on 11/16 in order to attend a business equipment trade show in the afternoon and a company anniversary party in the facility that evening. We arrived at 2:30 and although our room was ready, we could not check in until 4 unless we paid a $60 fee for early arrival. This is an outrageous amount. My fiancee needed to be at the trade show so he paid the fee, we got the room keys, he changed clothes as we had been driving for 5 hours, and attended the show. Every hotel we have ever stayed at will release an assigned room if it is ready even if it's an early arrival. We talked to a manager the next day and he explained that this is corporate policy and a credit could not be issued. We will not return to Ameristar due to this type of unwelcome treatment and policy. We will return to hotels that are welcoming and upfront about large extra charges. This extra charge is not listed in their brochures or online.
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Date of stay: November 2023
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Jan 12, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Ameristar. We sincerely apologize for any inconvenience you experienced and appreciate the opportunity to address your concerns. We understand the importance of a seamless and enjoyable stay, especially when attending business events and special occasions. We regret that the early check-in fee left you with a negative impression, and we appreciate your candid feedback. Regarding the early check-in fee, we'd like to clarify that our policies are established to ensure the fair and efficient management of room availability. While we understand your frustration, please know that this fee is in line with our corporate policies. We regret any misunderstanding, and we will certainly take your comments into consideration as we continually evaluate and improve our guest experience. We genuinely regret that your experience did not meet your expectations, and we hope you reconsider giving us another opportunity to provide you with the exceptional service that our guests deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane DeMeo wrote a review Dec 2023
4 contributions
This is a fun great place to visit. Lots of slot machines. Good pay outs. Ate at a sports bar food was great. Had a great time won some money. Lots of choices. Lots of places to eat. Had a great time.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Jan 2, 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DanHobbs01 wrote a review Dec 2023
Saint Louis, Missouri4 contributions4 helpful votes
It’s been nice after the years there with family I don’t know what new things happened here but the pool was opened year round for years and now it’s a seasonal. Why even have the pool heated at this point indoor and outdoor heated pool we can’t use in the winter. I remember swimming and sitting in the hottub there in the snow before there should definitely be a change back too the way it used too be
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Date of stay: November 2023
Value
Location
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Dec 29, 2023
We understand your disappointment regarding the closure of our pool during the winter season. We sincerely apologize for any inconvenience this may have caused. Our decision to close the pool during the winter months was made with careful consideration of various factors, including maintenance requirements, energy conservation, and ensuring the safety and comfort of our guests. While we understand that this change may not align with your expectations, we hope you can appreciate that our primary goal is to provide a safe and enjoyable environment for all our guests throughout the year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VB Traveler wrote a review Oct 2023
California8 contributions
Hotel 5 stars! Hotel room was amazing (2 queens with separate seating area). Modern looking. Loved the space and design. Beds were comfortable. The layout of the hotel and fountain was really chic. Casino was clean and lots of security around.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Avoid the coffee shop named whisk if you are looking for breakfast , coffee and customer service!...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Oct 20, 2023
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Garysw1780 wrote a review Oct 2023
Mexico, Missouri10 contributions15 helpful votes
When my wife and I arrived at Ameristar St. Charles on Wednesday, 10-4-23, to spend two nights, we went to check in just as about 20 other people were checking in. However, the Ameristar desk staff worked through everyone and the wait was relatively minimal. We dropped our luggage off at our room, 722, and went down to the casino for the evening. Upon returning to the room and checking things out before getting ready for bed we discovered: 1) only one of the tv's in the room would come on 2) there was only one coffee cup and no regular coffee 3) there was a grilled chicken salad in the refrigerator 4) there was no iron or ironing board 5) there were only two bath towels 6) the shower was the grungiest we'd ever seen in a hotel with brown slimy mold of some sort in the shower corners and around the bottom hinge and bottom edge of the shower door. We threw out the chicken salad and went to bed to address the other matters tomorrow. At exactly 5:33 a.m. we were both awaken by the sound of electric drills and saws and the occasional hammering vibrating through the walls and floors from the workers who are remodeling the building. After a while, I went ahead and got dressed and went down to the casino while my wife eventually went back to sleep. The next day, Thursday, was spent in the casino. Breakfast from the Copper Whisk was good, we spent about an hour at the Star Club and it was clean with friendly and welcoming staff, and we had dinner at Pearl's Oyster Bar which was delicious and we received good service. My wife and I stopped at the hotel service desk where we picked up coffee, cups and towels. We mentioned the one tv not working (this was fixed), the lack of iron or ironing board (must have been misplaced during remodeling process...but our room had not been remodeled yet) and the noise from the construction workers at 5:33 a.m. (they didn't think they started that early). The next morning, Friday, we were again awaken at approximately 5:30 a.m. by more drilling, sawing and hammering. We had wanted to visit the hot tub in the spa area, but upon inquiry were told that the inside hot tub was down for repair and awaiting parts and the outside hot tub was out of use to await it's chemicals being re-balanced.
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Date of stay: October 2023
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Location
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Trip type: Traveled with family
Room Tip: If the pool or hot tubs are what you're interested in you should call ahead to make sure they are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Oct 20, 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Randy W wrote a review Sep 2023
1 contribution2 helpful votes
THANKS FOR NOTHING, YOU COMPLETELY RUINED MY LABOR DAY WEEKEND!! I was stranded for 2+ days, unable to go see my grandkids or get to my heart medicine. I had an extremely unpleasant experience at Ameristar St. Charles, which has left me deeply dissatisfied and frustrated. The casino's actions regarding my Ford Raptor F150 and their lack of clear communication have shown a complete disregard for customer satisfaction and fairness. My truck was towed without any prior warning or announcement over the PA system, or a warning sticker. The "Oversized" special parking in front of the casino, was the safest place to park my Raptor with a topper, for height and WIDTH. It was only after returning to where I had parked to get my heart medicine and head up to my room, I discovered the truck had been towed. I later found out that the requirement was 6 foot 10". The casino security made no effort to notify me about the towing. A2Z towing held my truck hostage till Tuesday (towed Sunday night) and then refused to release my truck on Tuesday, because I cound not provide them with a title for proof of ownership. I had to wait till Wednesday, to get a NOTERIZED letter from my wife sent. I'm from Colorado and don't carry that with me while traveling!! I had to pay a hefty fee of $450 "CASH ONLY" to retrieve my truck, wasting both my time and hard-earned money. I also was without my heart medicine for 2 days. The casino's lack of transparency and failure to provide adequate warnings is simply unacceptable. It is evident that numerous other individuals have experienced similar issues, as mentioned in previous reviews. This highlights a pattern of negligence on the part of the casino management, who should prioritize the well-being and satisfaction of their customers. I have been playing at Ameristar for more than 25 year's, BUT I PROMISE I WILL NEVER SPEND ANOTHER PENNY AT THIS F*@*KING CASINO!! randy wilson
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Lynette W wrote a review Jul 2023
11 contributions5 helpful votes
Do not stay here !! A $60 plus taxes fee to check in 1.5 hours early even though your room is ready. I guess at 4:00 pm everyone is going to magically check in… All at the exact same time…?? So everyone at 4:00 will be in line to get keys?? Ridiculous!!! Then, to be able to use the pool, you have to check your luggage that you hauled form the parking garage, find a place to change, get a wristband, get buzzed in. I have never been to a hotel that charges 30% up-charge to be in your room, that is ready. I will ask a lot of questions before we ever book a room in the St. Charles area again.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Check all hidden fees!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Chris J, Agency / Consultant at Ameristar Casino Resort Spa St. Charles
Responded Jul 26, 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please contact us directly. Thank you once again for being our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$163 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ameristar casino resort spa st. charles hotel saint charles, ameristar hotel saint charles
LOCATION
United StatesMissouriSaint Charles
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AMERISTAR CASINO RESORT SPA ST. CHARLES $158 ($̶2̶4̶7̶) - Updated 2024 Prices & Reviews - Saint Charles, MO

Frequently Asked Questions about Ameristar Casino Resort Spa St. Charles
Which popular attractions are close to Ameristar Casino Resort Spa St. Charles?
Nearby attractions include Ameristar Casino St. Charles (0.06 miles), Bottleneck Blues Bar (0.09 miles), and RYSE Nightclub (0.04 miles).
What are some of the property amenities at Ameristar Casino Resort Spa St. Charles?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Ameristar Casino Resort Spa St. Charles?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ameristar Casino Resort Spa St. Charles?
Yes, free parking is available to guests.
What are some restaurants close to Ameristar Casino Resort Spa St. Charles?
Conveniently located restaurants include Hendrick's BBQ, Bugatti's Steak & Pasta, and Falcon Diner.
Are there opportunities to exercise at Ameristar Casino Resort Spa St. Charles?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Ameristar Casino Resort Spa St. Charles?
Yes, dry cleaning and laundry service are offered to guests.
Does Ameristar Casino Resort Spa St. Charles offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ameristar Casino Resort Spa St. Charles?
Many travelers enjoy visiting First Missouri State Capitol State Historic Site (0.9 miles) and Payne-Gentry House (4.8 miles).
Does Ameristar Casino Resort Spa St. Charles have any great views?
Yes, guests often enjoy the river view available here.
Is Ameristar Casino Resort Spa St. Charles accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.