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Residence Inn St. Louis Galleria

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8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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199 Reviews from our TripAdvisor Community

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Showing 198: English reviews
White Castle, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Staff was exceptional; very attentive to our needs and extremely helpful with attractions in the surrounding area for our group. Would definitely recommend. Pool is small; but they offer a pass to a nearby gym called the heights which is comparable to the YMCA

Helpful?
Thank Nina J
2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived about 1 am and got to our room to find a note they were cleaning carpets in every room starting at 9am , no exceptions. I called Marriott rewards and they guaranteed me our room would not be cleaned. Friday morning they are knocking on the door to clean our carpets. No respect for the guests while they... More 

Helpful?
Thank Nicole S
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our property. We pride ourselves on delivering a memorable hotel experience and unfortunately have fallen short of our goal. Please accept our sincere apology for the problems you experienced during your visit and the lack of communication amongst my team regarding the carpet cleaning being... More 

Tahlequah, Oklahoma
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Receiving 4 stars because of how great the staff is. The staff more than make up for anything that may be lacking with this property, which is probably 3 stars. I can tell that management and staff do their best to maintain and upkeep this Residence Inn. It looks like the older style RI's (apartment complex style), but I had... More 

Helpful?
Thank catherinegray76
Level Contributor
234 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Driving cross country with family and Saint Louis was one of our stops. So I booked the "Residence Inn ST. Louis Galleria" . I like them because they have kitchens, free breakfast and alway happy my stays. The room was big and had an oven. So I made pizza. We were happy there was a pool. Can we say swimming.... More 

Helpful?
Thank A. Vinnie V
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

We are so happy that you enjoyed your visit to our Residence Inn St. Louis Galleria. The amenities that we provide are to ensure that you are relaxed and have the comforts of being home; it looks as though that was accomplished. Thank you so much for your great comments and business, we certainly hope to serve you again soon! More 

Washington, Iowa
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 13, 2016 via mobile

This hotel is perfect for exploring St Louis. Eight minutes to the zoo and the same for the arch. We had a loft suite, 4 adults and 3 children. Tons of room. Pool was nice size. Breakfast was more than I expected. Everyday they had different items to choose from

Helpful?
Thank Diana19521949
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 12, 2016 via mobile

We booked this stay through Priceline, so we didn't specifically pick this place. But, we were pleasantly surprised when we arrived. The grounds were very well kept and clean. The lady at the front desk was extremely friendly and helpful. The staff always smiled and greeted us. The room was very clean and had a complete kitchen(I highly recommend the... More 

Helpful?
Thank Kraig S
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding the Residence Inn St. Louis Galleria. I am so glad that the property provided a great element of surprise and that my team took care of your during your visit. We certainly hope to serve you again in the near future. More 

Buffalo, Missouri
2 reviews
1 of 5 stars Reviewed June 9, 2016 via mobile

This hotel doesn't honor a 2 bedroom suite if you have a Marriott Reward's Card free night stay. They won't even allow you to pay to upgrade until the day of your trip which on a Saturday the 2 bedroom wouldn't be available. The manager wouldn't help and the person who answered the phone laughed at my complaint. If you... More 

Helpful?
Thank AngieUmbarger
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Dear Angie, Thank you so much for giving us your feedback regarding a possible reservation at our property. We take all of our guest comments very seriously and appreciate your feedback. I am sorry that we were unable to honor a 2 bedroom suite upgrade during a time that the hotel is normally sold out and the fact that we... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2016 via mobile

We stay at Residence Inns quite often with our family. This was unusual in the room doors are open to outside. Like a converted apartment complex. But Inside the rooms were very clean and current, just like other RIs. *The staff here is out of this world friendly!!* Gold stars for cleaning crew, front desk, maintenance and food service in... More 

Helpful?
Thank Kurt C
Renfrewshire, UK
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 22, 2016 via mobile

I stayed in an apartment in Block 19 for two weeks on a lengthy business trip, there were a few of us on the site utilising five rooms in total. Staff are great and very welcoming. The manager, Hank made a great effort to introduce himself to all guests and was happy to address any concerns guests had. Rooms are... More 

Helpful?
Thank 578ChrisB
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding my property. I am so happy that my team took such great care of you during your extended trip with us. I am happy to inform you that our outdoor pool is now open and we are in the beginning stages of having our internet service upgraded. We certainly hope to... More 

Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2016 via mobile

On our way driving through to get back to Indiana, stayed just overnight. Room was clean and easy access for getting our luggage into. It is the older style, so you have to be outside to get to anything. Nice breakfast in the morning. There were numerous places to eat around, & a large mall right across the way.

Helpful?
1 Thank Carla W
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Location: United States > Missouri > Saint Louis > Richmond Heights
Price Range: $172 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights
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