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Homewood Suites St. Louis - Galleria

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Homewood Suites St. Louis - Galleria
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577 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites St. Louis - Galleria
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Showing 570: English reviews
Raleigh, NC
Level Contributor
16 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I think this hotel has the potential to be great because it's in a good location, convenient to the major highway. However, the hotel rooms are in need of a renovation. If they are updated with newer things, like better AC units, better bedding, nicer bathtubs/toilets/cabinetry, and plusher, more modern living room furniture, the hotel would provide a much more... More 

Helpful?
Thank DJCRaleigh
Lori S, Owner at Homewood Suites St. Louis - Galleria, responded to this review

Hi DJCRaleigh, Thank you for choosing our location for your visit to STL! We hope you had some time to enjoy our amazing city. I remember there were about 8 days where our main AC was absolutely not cooperating. Good news, the main motor has been replaced and it is cool and comfortable. We have also replaced worn PTAC's (HVAC... More 

Buffalo Grove, Illinois
1 review
2 of 5 stars Reviewed 2 weeks ago

We arrived late, after confirming late arrival, only to find out our suite was given away. The best solution they had was to put us in two different rooms, hardly conducive for a family vacation at a higher rate. No apologies offered. After 45 minutes of trying to figure this out, they finally found two adjoining rooms, but on the... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 143cynthiaz
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello Cynthia, I wanted to say thank you again, for your recent stay here at our hotel! Its was very nice to speak with you on the phone on the 8th. After much conversation, I couldn't agree more, and as promised and you are aware, we did invoke our Suite Assurance Guarantee for your experience. Thank you again for your... More 

Asheville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

When housekeeping changed my sheets near the beginning of my trip, they gave me a fitted sheet that had a prominent stain. When I requested that this sheet be changed with housekeeping management (immediately), front desk customer representative (several days after it still had not been changed, and using the "card" system to request a sheet change (at the 10th... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Candace B
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello Candace, I appreciate your feedback. It was so nice to speak with you last week on Thursday when I received your initial concerns about your stay. I was hapy we were able to rectify the situation, given the fact that we did not exceed nor meet your Hilton expectations. Thanks for your understanding and kind words on the phone.... More 

Princeton, New Jersey
Level Contributor
171 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Premium hotel style Fitness Room with staff help as needed. Not a bad deal Manager Reception with free beer and wine, salad and 2 flavor chicken strips on one day. Room A/C worked like a charm and suite style rooms negated noise. Free breakfast included fresh blueberries and strawberries - that's a contemporary need - thank you. Across street was... More 

Helpful?
Thank NERoadWarrior53
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hi NERoadWarrior53! Awesome! So glad to hear about your great stay with us. I will make sure to share it with the entire Homewood Family! We hope your road is safe and it brings you back this way to see us. Sincerely, Lori S. More 

Baltimore, Maryland
1 review
1 of 5 stars Reviewed 3 weeks ago

Not a good idea to build a hotel at the intersection of two highways. I had to stay at this hotel for business. I was put in a room facing the highway. The front desk said they were sold out and don't have another room to put me in. I was unable to get a good night's sleep. If noise... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank R3444LFdanielg
Nashville, TN
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

A/C was not working. Room was warm. Cleaning not up to standards of Homewood Suites. Breakfast was not ready at 7AM (Sunday). Locations is very near mall and is easy to access. The facility was full so another room was not an option.

Helpful?
Thank frequent1traveler
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello frequenttravelor1! Thank you for taking the time to let everyone know about your stay with us and St Louis. We truly enjoy reading our guest feedback in regards to their stay. I cannot apologize enough for your uncomfortable stay in your room. There is never an excuse for something as simple as an air conditioning unit to not be... More 

Boulder, Colorado
1 review
1 of 5 stars Reviewed 3 weeks ago

I have used this hotel for business for years in St Louis. I have also requested a room NOT facing the highway for years. They put me on the 3rd floor facing the highway. This is the worse possible room location. I had to listen to cars all night speeding by. The housekeeping was terrible. Hair was left in the... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank L4223EOdavidr
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This location is easy walking distance to Metro Rail and to the Galleria. There is a nearby Whole Foods as well and several other shops. The part of town is upscale. The Metro Rail from here is closest to Forest Park as far as significant landmarks. It is also easy to get to the Amtrak station using the rail.

Helpful?
Thank Brian Carl J
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Thank you Brian Carl J! We truly do appreciate to hear from our guest and regards to their stay and their opinions on our beautiful hotel. We are very fortunate to be located in a beautiful part of St Louis. It's an amazing City with plenty to do and plenty to see. We hope that you come back and see... More 

Springfield
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Very few friendly staff. Very disorganized which seemed to be because some staff weren't doing their jobs. Rooms weren't ready at check in for several people in line, maintenance didn't fix a backed up sink in one room, linens weren't delivered until after the third request, pool was dingy and elevators smelled bad.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lisa S
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello Lisa S. I was so sorry to read your extreme disappointment with your stay. I thank you so much for giving us this review of your stay. The more we hear from our guests the better we are able to see where we can improve and to be able to train and make sure we do things the right... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Room at check in had not been vacuumed, crumbs, bottle caps, and used Q-tips found on carpet in living room and bathroom. Told check in staff and check out staff with "Ok, we will let Housekeeping Manager know". Breakfast was served from 7-11 am. We went at 9 am. Buffet was completely out of clean plates, forks, and orange juice.... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank lesleyn287
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello lesleyn287! Thank you very much for taking the time to tell us about your stay. I am deeply sorry for the way that your room was found. This is definitely not the way we run our hotel. I can't apologize enough. Are breakfast hours Monday through Friday or 6 to 9 and on Saturday and Sunday from 7 to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
A home away from home for business, shopping and exploring St. Louis Centrally located with easy access to Lambert-St. Louis International Airport (STL) and downtown St. Louis, the Homewood Suites by Hilton® St. Louis – Galleria hotel puts you in a great place to make the most of your stay. In the heart of Clayton’s business district you can make this all-suite hotel your home for a few days or a few months. With the St. Louis Galleria Shopping Center only yards away you can shop as much as you’d like. Keep active on the road with a workout in the 1,400 sq. ft. fitness center, have a swim in the indoor pool or soak in the whirlpool. Complimentary Wi-Fi lets you surf the web or get some work done from the comfort of your spacious Richmond Heights hotel suite. Start every day off in style with a full hot breakfast. Take the hassle out of the end of the day when you come home to our complimentary evening social*, available every evening Monday through Thursday. This St. Louis extended stay hotel’s meeting room is the perfect venue for your intimate St. Louis meeting or celebration. *Local and state laws apply ... more   less 

Additional Information about Homewood Suites St. Louis - Galleria

Address: 8040 Clayton Rd, Richmond Heights, Saint Louis, MO 63117-1102
Location: United States > Missouri > Saint Louis > Richmond Heights
Price Range: $157 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites St. Louis - Galleria 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Homewood Suites St. Louis - Galleria Hotel Richmond Heights
Homewood Suites St. Louis - Galleria Saint Louis, MO - Richmond Heights
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