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Cumberland Resort & Spa

Traveler (93)
Room & Suite (54)
Pool & Beach (7)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
4 STAR AFFORDABLE LUXURY, SPA INDULGENCE RESORT. WHY NOT PAMPER YOURSELF?Free Rental Car (excl. insurance), Personal Return Airport Transfers, Town Tour, Breakfast Starters (incl. eggs, bread loaf, juice, milk, condiments). Relax and put balance back into your life at this intimate boutique resort set in tropical gardens. Centrally located, there are 1-, 2-, 3-, 4- & even 5-bedroom options - every exec bedroom has en-suite bathroom with spa bath or massage spa shower, or both. Enjoy a week of indulging.Soak in the hydrotherapy heated swim spa, de-tox in the infra red Sauna or take in a few hours of massage and body treatments at the day spa. Stroll a few minutes to trendy cafes, restaurants and shops. With your free rental car you can explore the island at will. Then, come home to Cumberland and just chill out on your private spacious, sunny verandah. Utilize the onsite friendly managers with their local knowledge, book a tour or spa treatment.Property Features: Heated Swim Spa, sauna, day spa, tour desk, wireless internet, DVD movie library, snorkel gear/beach towels, guest laundry, central location, en-suite massage showers & spa baths, satellite TV, Free Wi-Fi throughout the resort, tennis (nearby).Room Features: Fully equipped kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, picnic sets, snorkel gear, wireless internet and all the modern features you have come to expect.Heated Swim Spa Sauna.Onsite Day Spa Massage,Tour Desk Fulltime Reception, Free Wi-Fi, DVD movies (450+) Library, Games Snorkel Gear Guest Laundry Central Location, Foxtel satellite TV (57+ channels), Tennis (nearby).En-suite Massage Showers,Spa Baths Beach towels & Chairs Room Features: Fully equipped stainless steel kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, Waterfalls, Picnic Sets.Also, indulge with the White House, where leisure meets luxury.Located in the prestigious Buck's Point area, this Presidential, five-bedroom hillside ocean view spa villa is for your Exclusive Indulgence - no other guests or neighbours. Enjoy absolute luxury and total privacy with breathtaking 180 degree panoramic ocean views from all rooms & massive wrap-around verandahs. Includes your own Turkish Sauna, separate Finnish sauna, outdoor jacuzzi/spa, indoor spa bath, skydeck, 8-seater mini-van, and private 8-acre bush walk.
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Property amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Tennis Court
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Room features
Accessible rooms
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Harbor View
Mid-range
HOTEL CLASS
Reviews & more
285Reviews
130Photos
4Q+A
88Room tips
Traveler rating
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Popular mentions
Our holiday commenced in a way contrary to what we were promised when , instead of being personally met at the airport by hotel management , we were directed in a less than friendly way to a minibus dropping passengers at other hotels along the way . The accommodation itself was
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Response from cumberlandmanager, Owner at Cumberland Resort & Spa
Responded 1 week ago
Thank you for pointing out how well stocked Cumberland is with starter provisions and kitchen implements, as well as the convenient and quiet location in town, close to the shops and restaurants. Every guest is advised before they arrive that they will receive complimentary return bus transfers from the airport as well as a free half-day tour, as detailed on our website and other communications. We are therefore baffled that there was any misunderstanding or disappointment as no guest has ever complained about the free airport bus transfers and free half-day tour. On the contrary, our guests love this free offering. Cumberland Resort and Spa is proud to be rated, independently and objectively, by Star Ratings Australia at 4 stars. In addition, Cumberland Resort and Spa has been awarded the prestigious TripAdvisor Certificate of Excellence for the last 6 years in a row. This award is only provided to the top 10% of properties worldwide. The resort is maintained to the highest standards at all times, as we are passionate about upholding our excellent reputation for quality and service to our wonderful guests. We are pleased that you appreciated our high level of responsiveness to any unforeseen maintenance issues as they arise. For example, a light bulb, battery in a TV remote, and gas in a BBQ gas cylinder can go at any time, and of course, Cumberland excels with its service level by dealing with these events in an expeditious manner without any delay, as you have clearly pointed out.
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We recently stayed in the 4 bedroom house. We were greeted on arrival with cold drinks, shown our accommodation and organised the car. The hire car comes with your accommodation but you are required to pay the daily insurance rate. The benefit is the car is there waiting for you
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Response from cumberlandmanager, Owner at Cumberland Resort & Spa
Responded 1 week ago
Thank you for your detailed description of your wonderful experience at Cumberland Resort and Spa. We really appreciate you taking the time to provide feedback to other guests looking for centrally located quality accommodation, ideal for families. It really motivates us to receive feedback like this, as it validates our efforts to make our guests as comfortable as possible - thank you again.
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Our family group of 4 stayed at Cumberland Resort & Spa for 11 nights. We found it to be a perfect location as we could esily walk to town for a coffee, meal or food supplies, instead of having to drive all the time. The house itself has 4 good size rooms which are very clean
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Response from cumberlandmanager, Manager at Cumberland Resort & Spa
Responded 2 weeks ago
We really appreciate you taking the time to describe your experience. We are always grateful for the feedback. We are very pleased that you and your family had a wonderful opportunity to be together at Cumberland Resort and Spa. We wish you and all our wonderful guests a happy 2019!
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What a fabulous, superb place to stay! Tima and Net welcomed us and we organised our hire car and we arrived at the amazing White House! Superbly fitted out with spacious bedrooms, fabulous views, jacuzzi, wet and steam saunas and breakfast supplies for the 8 of us. Sensational
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Response from cumberlandmanager, Owner at Cumberland Resort & Spa
Responded 2 weeks ago
Thank you for expressing your complete satisfaction with your fabulous experience at the White House, and the management and staff. We are thrilled that you will return in the future. Don't wait too long.
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+15
On arrival we were welcomed by the beautiful Tiama, who gave us lovely fruit juice drinks and told us about the resort and the island. A lovely, friendly and very helpful lady. We had booked a 1 bedroom villa, but we had been upgraded to the recently renovated Romantic Spa
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Response from Raeld, Owner at Cumberland Resort & Spa
Responded Aug 20, 2018
Thank you for taking the time to provide a very detailed description of your positive experience at Cumberland Resort and Spa. We are very pleased that you enjoyed your stay so much and would choose to stay with us again.
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All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Behind this door is the 2nd bathroom and an interconnecting door. Villa 2.
The lovely spa bath. Villa 2.
Vanity and toiletries. Villa 2.
Lovely bathroom with heated towel rail. Villa 2
Tv, storage cupboard, lounge and bedroom. There is a sliding door to close off the bedroom. Vill
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Is there a limit on the free wifi in the rooms,
Unfortunately there is no such thing as unlimited internet plans anywhere on Norfolk Island. However, if you exceed your free daily allowance you can wait until the next day for it to be refreshed, or you can purchase additional Wi-Fi packages at Cumberland for relatively cheaply (eg. 1 Gig for less than $20 which is very cheap for Norfolk Island). Contact the property for more details.
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yes it has but you have to do all the work ie cooking breakfast cleaning
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Hi Dianne, All our units are ground floor with no stairs and we also have walk in showers. If you would like to know more about Cumberland Resort and Spa, please feel free to go on our website.
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Is this the same property as the South Pacific Resort & Spa?
I am a solo traveller and wondered what the tariff is per room for 1 person? I'm hoping to travel during February - no specific dates
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"All rooms are good"
"Good accessibility."
"Room 5 had amazing breezes thru the back bedroom window. This is a 2 bedroom unit + 2 full bathrooms also & kitchen."
"we just loved the White House. very big, so much included and the view is to die for"
"A car comes with the room. You need it."
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PRICE RANGE
$109 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cumberland hotel burnt pine
LOCATION
AustraliaNorfolk IslandBurnt Pine
NUMBER OF ROOMS
10
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