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DoubleTree by Hilton Hotel St. Louis - Westport

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DoubleTree by Hilton Hotel St. Louis - Westport
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756 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This place rocks. From the fresh cookies c given on arrival. To the large room with a refrigerator and and microwave. Awesome. The beds were very comfortable. I would definitely stay here again with my family. The location is close to downtown and to most soccer complexes on the west side

Helpful?
Thank Scott R
Louisville, Kentucky
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We paid extra for a suite, but what we got was more like a business conference room with an adjoining bedroom. The hallway carpet was dirty. The dining table was dirty -- something like mold under the glass top. A light in the bathroom was out and couldn't be fixed; the alarm clock was 30 minutes behind and couldn't be... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank vrsinc
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear vrsinc, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping and maintenance problems. Unclean rooms and subpar amenities are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort... More 

Houston, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was clean. Staff was great, especially the room service. The place was quite and relaxing. The only difficult part was finding the entrance of the hotel despite it being located right off the freeway.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hoang H
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Hoang H: Thank you for staying with us at the DoubleTree and for choosing our hotel. My staff and I appreciate the feedback and the review itself. I will share your comments with my staff and managers today. Thank you again for writing this review. Sincerely, Dan Gough General Manager More 

Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at this hotel and have been extremely satisfied each time. The staff are very courteous and accommodating. The rooms are clean and comfortable. The kids LOVE the warm cookies and I appreciate that they are treated just as well as I am. We would definitely use this hotel again in the future... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marcy M
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Marcy M: Thank you for staying with us twice. I am glad to hear that you were extremely satisfied. Thank you for plugging the DoubleTree Chocolate Chip cookies with walnuts. I hope you do use our hotel again in the future and I appreciate the recommendation. Come back soon! Sincerely, Dan Gough General Manager More 

1 review
4 of 5 stars Reviewed 1 week ago

Booking experience was major problem. But once we got to the hotel, our stay was great. Easy access to shopping and close to a Starbucks. They also serve Starbucks in the mornings in the lobby. Great access to highway system. Easy to get around the area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cathaleeng2016
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear cathaleeng2016: I am so sorry to hear that the booking experience was a major problem. If you have time to share with me what happened, I would appreciate the feedback. I am pleased that the rest of the stay went well. Thank you for taking the time to post this review. My staff and I hope to see you... More 

1 review
4 of 5 stars Reviewed 1 week ago

We came from six states. As the host family we worked hard, with the Westport Doubletree hotel. They were helpful and accommodating, assisting in every way. Our Chairman and her committee had several meetings with the Sales Department. They made sure our every need was fulfilled.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank moneyg915
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear money915: I am grateful that you chose our DoubleTree by Hilton to host your family reunion. Helpful and accommodating are two of my favorite adjectives. Thank you for your kind feedback. If you have another family reunion in your future, keep us in mind. We will be ready. Sincerely, Dan Gough General Manager More 

Konstanz, Germany
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a Diamond Member for the last 15 years with Hilton, Gold with Marriott, I stay "occasionally" in hotels of the Hilton / Marriott brands... I compare here to the Hilton and corresponding Marriott chain standards (e.g. Hilton, Hilton Garden Inn, Double Tree, Hampton Inn, and the Marriott brands): Staff throughout all areas very friendly.. Rooms are ok... and... More 

Helpful?
1 Thank ChristianAnnapolis
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear ChristianAnnapolis: Thank you for you feedback. My staff and I will certainly consider your comments. Have a great weekend, and thank you for staying with us. Sincerely, Dan Gough General Manager More 

Iowa
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hard to review this hotel. Had a good stay, nothing really that stood out. Hotel needs an update, but it's still in decent shape. This is no reflection of the hotel staff though (it's not like they can start updating the hotel!!) Staff was great, management was great. Rooms were comfortable, but not over-the-top spectacular. Hotel in places shows it... More 

Helpful?
Thank Christopher W
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Christopher W: My staff and I also appreciate the feedback from guests. I appreciate you staying with us. It is my hope that when you return to the Westport area, that you continue to choose us. Thank you so much. Sincerely, Dan Gough General Manager More 

Waterford, Wisconsin
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was excellent. The staff and room were fantastic. The pool and hot tub area was large and not overly crowded. The location was perfect. There is a full service bar down in the lobby. There are large rooms for meetings. The elevators don't make you wait a long time for them to get up to the upper floors.... More 

Helpful?
Thank ScottJtravels
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear ScottJtravels: Thank you for choosing our DoubleTree by Hilton. My staff and I appreciate your business and that you chose to take the time to write a review of your experience. We were all very pleased to read your review today. Please accept our thanks. We look forward to your return. Sincerely, Dan Gough General Manager More 

Loganville, Georgia
Level Contributor
254 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

With friendly and knowledgeable desk clerks, this hotel provided a quiet and comfortable night’s sleep. I could hear a little highway noise, but that did not disturb my sleep. This is an older property, but very well maintained. The water pressure and hot water temperature, made a mid-evening shower very relaxing, and the bathroom lighting was excellent. The workout facility... More 

Helpful?
Thank Ed0379
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Ed0379: Thank you for staying with us. Our Front Office Manager, Jessica Clark, will certainly like your first sentence. I know I do. We did just remodel the fitness facility at the beginning of this year. I am glad that you enjoyed your stay. Sincerely, Dan Gough General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Rd, Maryland Heights, Saint Louis, MO 63146-4007 (Formerly Holiday Inn St. Louis - Westport)
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range: $102 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO
Hotel Style:
#1 Business Hotel in Maryland Heights
#4 Romantic Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights
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