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Hawthorn Suites by Wyndham St. Louis Westport Plaza

3.0 of 5
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1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Residence Inn St. Louis Westport Plaza)
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Hawthorn Suites by Wyndham St. Louis Westport Plaza
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313 Reviews from our TripAdvisor Community

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Louisville, Kentucky
1 review
3 of 5 stars Reviewed 4 days ago NEW

This is an old(20yrs?) Residence Inn property. It is showing its age and needs some renovation, but was clean. Pretty good value for the price. All of the pillows on both beds are HUGE!! Marriott needs to rethink this, I don't know who can sleep with a pillow so completely over stuffed. Mattresses were just average. I stay in hotels... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Mark G
Terre Haute, Indiana
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The service was great. The staff were very freindly, helpful and accommodating. Our room was very comfortable. Breakfast was great. I really can't think a negative thing to say!

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Kathy G
Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

Ive stayed at this property before, and my first stay was way better. The room wasn't as clean as before and the amenities weren't stocked.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank will27747
Teha C, Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review

Dear will27747: Thank you for taking the time to comment about your most recent stay at Hawthorn Suites- St. Louis. Thank you for your feedback as your comments has been heard. I have passed this information over to our management team and will use this as a training tool going forward. This is not our expectation as we strive to... More 

West Plains, Missouri
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Lady at the front counter took herself way too seriously. She was all business and not a friendly bone in her body. Plus, I've never had two pages of paperwork to initial and sign upon checking in to any hotel. The room: fairly clean; nothing impressive; had to unwind the ceiling fan cords that were wrapped around the the top... More 

Helpful?
Thank ericandmelanie
Teha C, Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review

Dear ericandmelanie: I would first like to apologize that you did not have a great stay as we also did not meet your expectations. I would like to get more information from you so I may look into this further. Our property has recently undergone renovation as I am curious on what room you stayed in so we can address... More 

Mesa, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

Love this place- very quiet, clean, comfortable. Had a kitchen, living/sitting area, private dressing area. Right off yhe freeway but tucked in so no freeway noise. I got my corporate discount which made this place a super bargain! Would!definitely stay here again!

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank K5708NWlaurab
Teha C, Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review

Dear K5708NWlaurab: Thank you for your wonderful feedback! We are so glad that we met your expectations, please make sure to come back and visit with us again. Thank you! Teha C./ General Manager More 

Warwick, Rhode Island
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I do contract engineering for Biopharmaceutical firms and I had occasion to stay at the location listed in the title. What made my stay enjoyable more than layout of the hotel was the great staff at this location; front desk, maintenance and housekeepers. They all went out of there way to be helpful. I stayed at this hotel for 1... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank B397CXdavidr
Teha C, Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review

Dear B397CXdavidr: Welcome Back! First I want to thank you for taking the time to offer great feedback on your stay. I am glad that we continued to meet your expectations and the services that the Hawthorn Suites team is known for. I will share this with the team as we hope to see you in the near future. Thank... More 

Missouri
Level Contributor
280 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I got a good deal here from a 3rd party site. This is my second stay at the Hawthorn brand - both times it was actually like 2-story apartment buildings with exterior entrances. I was on the 2nd floor so had to climb stairs that were covered with ice melt crystals since it had been snowing. The room was freezing... More 

Helpful?
Thank Craig D
Teha C, Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review

Dear Craig D: Thank you for taking the time to offer feedback regarding your stay. I am sorry that this was not the greatest stay as we strive to meet all our guest expectations. I want you to know that your feedback will be shared with the team and used for training purposes. We hope that you will give us... More 

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