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Sheraton Westport Chalet Hotel St. Louis

191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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387 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Chicago, Illinois
Level Contributor
60 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed October 5, 2012

The Sheraton Westport Chalet is an average hotel possibly below average for a Sheraton. My room was clean and up to date with a good bed. The hallways were dated and seemed a little musty. I did see the meeting and banquet rooms and they looked nice so if I was in charge of puting together a confrence it seem... More 

Helpful?
1 Thank JoeyMtravels
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Mr. Joeymichalec, Thank you for taking the time to share your experience with us. we are pleased to hear that you enjoyed the Sheraton Sweet sleeper bed made only for Sheraton and the cleanliness of our property We apologize for your inconvenience with the restaurant and assure that your comments have been shared with the team to ensure correction... More 

Fort Lauderdale, Florida
Level Contributor
107 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed October 5, 2012

This Sheraton is a great buy if you can get a discounted rate through Priceline or Hotwire. It is housed in a faux Swiss Chalet style building which has been upgraded and renovated in the lobby, restaurant, hallways and rooms in a stylish manner. All of the public areas are clean, well lit and comfortable. The hotel is divided between... More 

Helpful?
Thank phk123
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear phk123, Thank you sharing your experience with us. The experience you describe causes us deep concern. We are scheduled to start repairs and updates on our main tower to make our rooms feel more comfortable and safe like the tower section of our hotel. We would like to offer our sincere apologies for any frustration and anxiety that it... More 

Saint Louis, Missouri, United States
Level Contributor
1 review
5 of 5 stars Reviewed October 3, 2012

The Sheraton Westport Chalet hosted our rooms for an informal Class Reunion and the hotel was beautiful and close to everything we needed...even within walking distance of the venue where the reunion was held.

Helpful?
Thank KarenKM
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear KarenKM, Hope this finds you well. We want to take the time out and thank you for giving our hotel feedback. Most guest like that we are conveniently located between restaurants and entertainment. We hope that if you choose to visit St. Louis again you will stay with us. Best wishes. More 

Lakeland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2012

Air traveler be warned. The hotel's airport shuttle only runs on the hour and half-hour and the day I flew in, the shuttle was 5-10 minutes late. To make matters worse, the shuttle stopped at the Double Tree Inn and then proceeded on to this Sheraton property. None of that upset me because I realize that hotel properties occasionally share... More 

Helpful?
Thank ready247365
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear ready247365, We thank you for sharing your experience. Your feedback is very important to us. We strive to provide a superior service experience for every guest; therefore we appreciate your suggestions and we apologize for any inconvenince. kindly know that you are a respected and valuable customer. thank you for staying with us and we hope to see you... More 

Festus, Missouri, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 26, 2012

this is the second time we stayed at this location for our reunion, and as before it was an excellent experience the staff was very helpful and can't say enough about the people at the front desk,i wish all hotels could get help like this. on behalf of all our members we want to thank everyone for their hard work... More 

Helpful?
Thank Paul M
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Mr. Paul M, We are glad to hear that you had another great experience with us. We loved having you guys. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for taking the time to review the Sheraton Chalet and our staff. We hope to see you... More 

Independence, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 20, 2012

we just left this hotel a day early because someone attempted to break into our room at 3am this morning and the management team did absolutely nothing to take care of us. we were awakened by someone attempting to push the safety lock back for entry with a metal tool. I ran to the door and through my body against... More 

Helpful?
2 Thank gwen m
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for the feedback you provided about your recent stay at our property. We take guest feedback regarding safety and security very seriously and appreciate the opportunity you have given us for improvement. After conducting a thorough investigation we were unable to locate any evidence of inappropriate behavior. We contacted the local police department and fully cooperated with their... More 

Travelers are raving about these Maryland Heights hotels

Saint Louis, Missouri, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 19, 2012

We held a coaches training meeting at the hotel for 200 coaches. Things were set up nicely, the personnel was easy to work with and they were able to work within our budget! We plan on holding future meetings at this location.

Helpful?
Thank Karen R
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Karen R, Thank you for taking the time to give us your positive feedback. We are delighted to hear that your meeting ran smoothly. Our exceptional sales and banquet staff are always there to make sure that your needs are always met. We are happy to hear that you will be coming back in the near future. Thank you... More 

Huntington Beach, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 17, 2012

I can't say enough about Sarah at the check-in desk and Edgard (Ed) in the lounge. Both Sarah and Ed always makes me feel like I am the most important guest in the hotel. They are always smiling and always very helpful. Clean rooms, and a great lounge are very nice, and expected for a business traveler, but over the... More 

Helpful?
Thank John V
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear John V, First & foremost I would like to take this opportunity to thank you for your loyalty and for your positive feedback. Being that we are a part of the hospitality industry, service such as what you have described above is what we are built on. Sarra and Edgar are a great representation of the way we strive... More 

Saint Louis, Missouri
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed September 11, 2012

Spent 3 nights here with my wife while she was running a small conference in the hotel. Pros: - Lobby, main ballroom, bar, restaurant and meeting rooms have all been renovated and look very nice. - Comfortable beds. - I found the staff to be helpful and courteous. - The assistance provided to my wife for the conference by the... More 

Helpful?
Thank RyleyinSTL
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear RyleyinSTL, Thank for taking the time to inform us about your recent stay we appreciate your feedback. It is wonderful to hear that you found our staff so courteous and helpful. We are glad they were able to accommodate you and your wife during the duration of your stay. We understand that staying in a hotel for days at... More 

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed September 4, 2012

Just can't thank the staff, Ashley Hogan, Nancy Masterson and the supervisors enough. Our event hosted over 500 people from all over. Everyone from the front desk, to food & beverage, to convention services couldn't have been easier to work with. All pros, everyone. 400+ dinners at one time....all fed quickly (hot food), Donna and Milan were over the top... More 

Helpful?
Thank Bud W
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Mr. W, Thank you so much for your review of your recent stay at the Sheraton Westport. I am delighted to read that you enjoyed your room, the hotel’s location. Your positive comments regarding our staff will be shared with the entire team. We look forward to welcoming you and your group back, hopefully soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 

Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range: $113 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO
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