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Cape Town Marriott Hotel Crystal Towers

Traveler (530)
Room & Suite (171)
Videos (1)
Certificate of Excellence

About

#1 of 4 hotels in Century City
Location
Cleanliness
Service
Value
Certificate of Excellence
Cape Town Marriott Hotel Crystal Towers is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, we are among the most perfectly located hotels in Cape Town, South Africa, settled beside a palm-lined canal and boasting views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Spa
Restaurant
Free parking
Bar/Lounge
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room amenities
Air conditioning
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Hotel links
Visit hotel website
Offers & Announcements:Live The Crystal Life
Hotel deals
695Reviews
12Q+A
100Room tips
Traveler rating
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Popular mentions
We stayed in this hotel for a couple of days and explored the Cape Town area. The hotel itself is very modern and clean; it is in a quiet area - therefore no issues to get sleep - and the room size was excellent. Breakfast was very good as well and staff very helpful, e.g. at
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very friendly staff, clean and spacious rooms, desk in the room not very comfortable to work on, nice view, amazing breakfast with loads of choices, good restaurants close by, hotel is easy accessible
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Response from CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers
Responded 2 weeks ago
Dear Tafabian, Thank you so much for taking the time to leave us a review of your most recent stay at the Cape Town Marriott Hotel Crystal Towers. I am delighted to hear that you enjoyed your stay with us and that you have found our team to be welcoming and effective. I will ensure that your feedback is shared with the rest of the team to continue to motivate and inspire them to deliver exceptional customer service. Save Travels! Kind Regards, Mincha S Guest Relations Manager.
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We agreed to rendezvue with friends in the Deli restaurant in the hotel's GreatRoom. The lunch choice was excellent, We chose to share two Ploughmans Lunches between four of us. We were then advised that a Ploughmans would be too large to share between two, We opted to share
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Response from CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers
Responded 2 weeks ago
Dear Manddjones, We appreciate your feedback and we are delighted to see that you had a wonderful afternoon with your friends at our hotel. We look forward to welcome you back again to yet another wonderful lunch of maybe dinner experience in the near future! Kind Regards, Mincha S Guest Relations Manager.
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If you are looking for an excellent location, 15 minutes from Cape Town, look no further. This hotel is one of the best in Cape Town. When you enter the hotel, you have the welcoming smell, the staff are top rated and friendly. The room is crisp, clean and have stunning views
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Response from CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers
Responded 2 weeks ago
Dear Illona0077, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to show them that their hard work did not go unnoticed. Thank you for staying at the Cape Town Marriott Hotel Crystal Towers and we hope you choose to stay with us again whenever your travel needs bring you back to Cape Town. Kind Regards, Mincha S Guest Relations Manager.
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My group has been booked in for a week now. Booking in was annoying as no one was around to show me where to park. I parked in the obvious parking area and had to carry all my bags to the hotel. The actual check in was friendly and helpful. Location of the hotel is great and the
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Response from CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers
Responded 4 weeks ago
Dear Ronaldm730, Thank you for taking the time to leave us a review of your most recent visit at our hotel. My name is Mincha and I am the Guest Relations Manager at the Cape Town Marriott Hotel Crystal Towers. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Ebrahim, our Food and Beverage Manager informed me that he personally spoke to you during the day of your event. He has already shared all your concerns with the relevant department heads and a full investigation is underway to understand why these issue occurred and to ensure the necessary training is done with the team to ensure that these issues are ironed out. We do take all our guests’ feedback to heart, both positive and negative and I can assure you that the team has learned from this experience. One a more positive side, I am happy to see that you found our Front Desk team to be friendly and efficient and that you also had the opportunity to experience one of our Table Mountain facing rooms. Thank you for hosting your event at our hotel and I do hope that we can restore your confidence in Cape Town Marriott Hotel Crystal Towers. Kind Regards, Mincha S Guest Relations Manager.
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PRICE RANGE
$109 - $216 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
African Pride Crystal Towers Hotel & Spa
LOCATION
South AfricaWestern CapeCape TownCentury City
NUMBER OF ROOMS
180
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