The refrigerator in my room was still dirty from the previous customer. The bathroom had hair in the drain and thrash in the trash can. Then to top it off there were either people in the hallway outside the door or upstairs maybe both. I was trying to sleep in preparation of a safety training program that was required by my employer. So I didn’t get up to see but several times through out the night I was awoken by the noise and yelling or party that was going on ??
The worst overnight stay I ever had I was in town for a wedding they let me check-in early++++ but when I got back from the wedding late that night I saw a roach if the bathroom, I was like oh well one wont kill me well the next morning there were lots of them I actually had to take my duffle bag and suitcase outside and shake them out before I could put them back in my rental car I get to the airport take my stuff out the trunk and there was a roach on my suitcase I emptied all my stuff out again and found a couple more when I got home I had to leave my belongings out side while I selectively went thru each piece.
RUN! FLEE! ESCAPE! This hotel is a complete trash, and the employees are worse! My mother and I came to Kansas City for a funeral and originally booked 4 nights at this hotel to be close to the home of the family. When we walked into our hotel room EVERYTHING WAS DAMP TO THE TOUCH!!! The room was so moist that everything felt wet even though it wasn't! We immediately went back to the front desk and told the receptionist about our room and she got an attitude and told us to run the air for 2 hrs. We went back to run the air and then left for 2 hours like she said. When we came back to our room IT WAS STILL DAMP WITH NO IMPROVEMENT!! We then went to tell the receptionist to give us another room...she begrudgingly gives us another room and has the nerve to tell us "that you guys are lucky because my manager wouldn't do this for you". She tried to make it seem like she was doing us a favor! We ignored her ignorant comment and went back to the room to unpack then all hell broke lose. We began fluffing our pillows for bed and ANTS WERE CRAWLING ALL OVER THE PILLOW!!! We then packed our things and immediately went to ask for a complete refund. The receptionist then says "you are not getting a damn refund". At that point we called the police because she kept making violent comments and motions. When the police came he informed us that its a civil matter and unfortunately they can't make "these kinds of owner's" give refunds to customers. He also informed us this hotel is in a bad part of town and that we should stay at hotels that are "not owned by these kinds of people". Then he apologized for our experience and helped us find nice hotels. Right when the officers were leaving, the manager of the hotel (Danny Pattel} got out of his car screaming "I no give refunds" Lol.... What a joke. We left, I certainly wasn't going to let this go! I wasn't gonna let this hotel keep any of my money! I called the corporate office and they were able to issue me a refund and they initiated an investigation against the hotel. Even though these hotels are franchises and individually owned, you can still call the corporate office (which is above the complaint/customer service hotline) and they will step in. If the corporate office gets so many complaints, they will take action so there brand will not be tarnished.…
It was a greatn place to stay and the room was very clean and the beds were very comfortable. Pillows were great also. The internet was super fast and had no.problems connecting. I will stay again when I come back to this area.
Absolutely hands down the worst customer service I've ever experienced in all my years of traveling. They were rude lazy and just plain awful. I wouldn't recommend this hotel to anyone and I would sleep in my car before returning there