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All reviewsnice hotel for the pricecarpet stainstypical courtyardvery clean hotelfirst floorstarbucks coffeefitness centerquiet roomwould stay againbusiness centervisiting kansas citybit datedwithin milesking bednice staylocation is greatone night stay
The staff was very friendly and the room was extremely comfortable and clean. The hotel lacked for nothing, really. Found it easy to get to the freeway and get back to the hotel later. Looked as though there had been some recent updates to the...More
The property is great and staff is nice. However, this area of town is very questionable. In recent years, this area has declined. Our truck was vandalized (window broken out and thugs tried to steal the truck). Pay a couple more dollars and stay on...More
Response from Kelly K, General Manager at Courtyard by Marriott Kansas City SouthResponded March 19, 2018
Thank you for your comments and my apologies for your truck being broken into in our parking lot. Multiple hotels in the area including Overland Park have had many recent vehicle break-ins. Although we make numerous security walks of our parking lot overnight professional thieves...More
Is it possible to rate lower than a 1? Seriously, DO NOT stay here. The entire hotel had a very strong perfume smell (what are they covering up?). It reminded me of a nursing home using very strong odor masking agents. It made me gag....More
Response from Kelly K, General Manager at Courtyard by Marriott Kansas City SouthResponded March 12, 2018
Thank you for your comments regarding your stay, my deepest apologies for the issues you incurred with s strong perfume smell, I can assure you that we have recently been renovated and although we do use a air refresher we are not trying to mask...More
This was a nice hotel for the price. The rooms were cleaned and well cared for. The staff is pleasant and the check in/check out process was efficient. When we tried to use the back outside door, the key continued to fail -- my husband...More
Response from Kelly K, General Manager at Courtyard by Marriott Kansas City SouthResponded March 8, 2018
Thank you for your comments regarding your stay in our hotel. Security is a top concern for our guests and I can assure you I will have our engineering staff look at the door and correct the issue you incurred. I appciate you comments as...More
The only reason I'm not giving 5 stars is the fitness center that requires more equipment and update. If you don't care about that aspect, consider this 5 stars for sure.
Exceptional staff and very clean!More
Response from Kelly K, General Manager at Courtyard by Marriott Kansas City SouthResponded February 26, 2018
Thank you for your comments regarding our hotel. I am pleased to say that we have new fitness equipment on order and it should be her in the next 6 weeks or so. I do hope that you will stay with us again on your...More