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The Westin Kansas City at Crown Center

1 East Pershing Road, Kansas City, MO 64108
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 06/29/21
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Free cancellation until 06/29/21
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Traveler (612)
Room & Suite (133)
Dining (43)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 02/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Kansas City at Crown Center
Updated 02/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#11 of 123 hotels in Kansas City
Travelers' Choice
GreenLeaders GreenPartner
Perfectly placed amid celebrated downtown attractions, The Westin Kansas City at Crown Center is a haven of wellness and renewal. Embrace effortless relaxation in spacious hotel accommodations with Heavenly® Beds, floor-to-ceiling windows, large work desks and signature amenities. Upgrade to a Club-level room for Lounge amenities and complimentary breakfast. Thrill your palate with delectable American fare and refreshing cocktails at our hotel restaurant. Enjoy easy access to popular downtown attractions, including Union Station, Sprint Center, The Kansas City Convention Center, Crown Center and the Power & Light District. Bring your vision to life in versatile event venues for flawless meetings, weddings and social engagements. After a full day of business, shopping or sightseeing, revive in our sparkling pool or energize your body in our WestinWORKOUT® Fitness Studio with cardio equipment and free weights. Refresh, recharge and connect at The Westin Kansas City at Crown Center.
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Full view
Property amenities
Electric vehicle charging station
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
Hotel links
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2696Reviews37Q+A100Room tips
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Popular mentions
robertachristine wrote a review Jun 11
Denver, Colorado25 contributions1 helpful vote
We enjoyed a stay from 6/4-6/8 on the 6th floor with sliding glass doors that opened to the beautiful grassy & tree covered terrace. Our 11 lb morkie really appreciated the daily access to the terrace. The Westin by far a great place to stay with a pet. They even brought her up a down pet bed which she loved. Check in was easy and friendly. The extra cleaning precautions were noted and appreciated! The outdoor pool area on the 5th floor was spectacular and easily accessible from the outside grassy terrace on the 6th floor. Our 11 year old girl really loved the pool- temperature and size! Our room was spacious, clean and comfortable. The rain shower was an added luxury. Having the hotel connected to the Crown Center mall was another great amenity. We did self parking which was super convenient & easy to do. If you are looking for a safe centralized downtown KC location that makes your whole family ( pet included) feel special then go no further… The Westin is your place. We were in town to visit the grandparents in nearby Independence, MO and have stayed in Independence before , but never again… worth the drive from The Westin!
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: If you have a dog, request a room on the 6th floor with sliding doors straight to the grassy...
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Steven Kieffer wrote a review Jun 8
1 contribution
Since COVID travel has been non-existent, and now things are returning to somewhat normal. My family recently stayed at the Westin in Kansas City. I was ecstatic to see the Greatest Concierges of All Time (GOAT) Rita Medina was working, like seeing a part of your family that was missing for a while!!! I cannot describe the experience with words. We booked three rooms, when we arrived the hotel was busy!!! Rita worked her magic and got the rooms together and coordinated our activities to the aquarium and Lego Land. Marriott has really upped it game with employees like Rita!!! I can honestly say if Rita is not in the Employee of the year running it’s a crime. If your traveling to or through Kansas City the Westin is the only place to stay!!!
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Date of stay: June 2021Trip type: Traveled with family
BKLL831 wrote a review May 2021
Kansas City, Missouri1 contribution
My room was paid for by my organization, I gave my credit card for incidentals. I was charged twice, two different amounts for my stay. I called and was told I should not have been charged and would be refunded, but the refund never came. After two more calls, still no help or refund. I disputed the charges through my financial institution, and surprise surprise, Westin actually responded! However, their response was that the charges were valid, with no detail. So, I'm stuck going back to Westin to be refunded. This has been going on for two months. At this point I have lost faith in their customer service, accounting, and management. As an aside, I was told they also made a mess of the organizations reservations and charges. I would not recommend for individuals or groups unless you're willing to give away extra money.
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Date of stay: March 2021
Trip type: Traveled on business
Henry S wrote a review May 2021
Topeka, Kansas53 contributions3 helpful votes
Marriott Bonvoy website, getting a room reserved for/thru the KC Irish Fest in Sept was not the easiest, but got it done. NOTHING compared to trying to cancel the reservation. I scoured the M-B website, ZERO ways to cancel. Finally, after searching got the Crown Center hotel phone number. 15 minutes of holding to speak to a polite lady in Reservations who cancelled (hopefully). Still no confirmatory email with the Cancellation number. I fear I'm not done with this reservation...
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Date of stay: May 2021
burghughes wrote a review May 2021
Greendale, Wisconsin928 contributions124 helpful votes
My biggest issue is that the Marriott app allowed me to request extra pillows and towels, which I did but the Westin ignored that request and gave me no extra pillows and no extra blankets. This has been an ongoing problem with other Marriott properties as well and honestly I’m tired of it. Otherwise the stay was Ok. I do not understand why high end properties wind up with cheap plastic toilet seats that I would expect at the cheapest off brand motels. I also felt the room service menu was overly limited and there was nothing we wanted The front desk was friendly, the location is fantastic, the valet parking staff was super friendly and very efficient. My last note is that my son was in a wheelchair, most of the hotel as accessible but I did not see a disabled entrance and it was very hard getting through the front door
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
$161 - $326 (Based on Average Rates for a Standard Room)
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United StatesMissouriKansas CityCrown Center
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Frequently Asked Questions about The Westin Kansas City at Crown Center
Which popular attractions are close to The Westin Kansas City at Crown Center?
Nearby attractions include National WWI Museum and Memorial (0.2 miles), Kaleidoscope (0.2 miles), and Science City at Union Station (0.2 miles).
What are some of the property amenities at The Westin Kansas City at Crown Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kansas City at Crown Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Kansas City at Crown Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Kansas City at Crown Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kansas City at Crown Center?
Conveniently located restaurants include Pierpont's at Union Station, Harvey's at Union Station, and Fritz's Railroad Restaurant.
Are there opportunities to exercise at The Westin Kansas City at Crown Center?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Kansas City at Crown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Kansas City at Crown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Kansas City at Crown Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Kansas City at Crown Center?
The staff speaks multiple languages, including English and Spanish.