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The Westin Kansas City at Crown Center

1 East Pershing Road, Kansas City, MO 64108
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 04/24/21
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Traveler (591)
Room & Suite (130)
Dining (43)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Kansas City at Crown Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#9 of 124 hotels in Kansas City
Travelers' Choice
GreenLeaders GreenPartner
Located in the heart of downtown Kansas City, Missouri, The Westin Kansas City at Crown Center is a conveniently located hotel and a recipient of the AAA Four Diamond Award. We are encompassed by Hallmark's Crown Center known as a city within a city.
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Full view
Property amenities
Electric vehicle charging station
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Outdoor pool
Heated pool
Breakfast available
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
Hotel links
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2,683Reviews35Q+A100Room tips
Traveler rating
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Popular mentions
mlawrence25 wrote a review Sep 2020
Bartlesville, Oklahoma22 contributions10 helpful votes
We stayed on the 16th floor for two nights. The room was very clean. The bed was okay, not super comfy-very form. The view was pretty. The bathroom was clean, but small. The Westin in St.Louis makes this one seem like a motel 6. So if you’re looking for luxury, go somewhere else. Definitely a decent hotel, just doesn’t live up to the name. The location is good. You can walk to some places. If you’re traveling during this “pandemic” be prepared to wear a mask 24/7. Even outside. Or driving a car. I was cussed out at a local star bucks for not having one on. So just be prepared for all that wonderfulness.
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Date of stay: September 2020Trip type: Traveled as a couple
BackPacker788206 wrote a review Aug 2020
29 contributions8 helpful votes
I stayed in KCMO for two nights to visit friends who live in the condo tower near the hotel. I called two days ahead to ask about availability of the gym, pool, room service and restaurants. I was told that "everything is closed", so I left my workout clothes and swimwear behind. When I arrived I found the gym and pool fully open and they had been for two weeks. My room had a treadmill in it (not requested), but I told them I didn't care as I was alone and didn't need any extra space. The room ws spotlessly clean and comfortable but had no coffee maker. Apparently one must request one (but another friend who stayed at the same time had one without asking....) Not sure if this is standard practice due to COVID, but no one cleaned my room or made the bed while I was out all day. I thought they might at least empty the waste basket. On the plus side, it is extremely convenient, connected to the Crown Center shopping area and the staff are friendly and helpful.
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Date of stay: August 2020
Sleep Quality
Room Tip: Ask for a room with a view of the city lights.
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Evan S wrote a review Aug 2020
Fort Lauderdale, Florida139 contributions204 helpful votes
I stayed here for two nights from 07-09AUG2020 and was blown away. This hotel has it all. From the moment I drove up asking how to get to the parking garage until checking out, every staff member was 100% professional, helpful, and working hard to make sure my stay was perfect. And my stay really was perfect whether there was a global pandemic going on or not. First off, the location is excellent. You can take a covered walkway from Union Station if traveling by train. There is a FREE city tram only steps away from the hotel that efficiently shuttles you North into and across downtown Kansas City. There were Bird scooters all over the place. Getting into and out of the parking garage was a breeze using my hotel keycard. And the big driveway in front of the hotel makes Uber pickups and dropoffs very simple. My room was exquisite. I was very generously upgraded to a suite and enjoyed every minute in there. The room was spotless. The view of the WWI Memorial was spectacular. The bathrooms and toiletries were luxurious. There were ample electric plugs, the TVs were large and had plenty of entertainment options. The WiFi was fast and easy to log in to. The bed was perfectly comfortable and all the furniture was in good condition. There were some tears in the curtains and only one night stand had electric plugs, but I was alone so it was ok. I have stayed in a lot of hotels through the pandemic and was amazed that they had a guy making made-to-order eggs at breakfast. There were even hot biscuits and gravy and bacon! I'm so tired of cold options...this hot breakfast was amazing and unexpected. The executive lounge on the first floor was nicely stocked with non-alcoholic drinks and snacks. I was very appreciative to get a Diet Dr. Pepper (my favorite), and a bag of chips. The hotel gym was pro. Not only was there a serious assortment of modern cardio equipment, but there was a huge weight room with plenty of dumbbells, barbells, and machines for a solid workout. There was a sauna in the gym too. The pool looked like a very popular and nice place to hang out at on a hot Summer day. This was my first time in Kansas City and I can't imagine any other hotel provides more. I hope to stay at this property many times in the future and am so grateful for such a wonderful experience. Thanks for making me feel like a truly valued guest!
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Date of stay: August 2020
3 Helpful votes
3catsmom wrote a review Jul 2020
Madrid, Iowa71 contributions33 helpful votes
I selected this hotel for its pool and location. I booked a "pool side" room with a patio. I would like to let others know that the room is not pool side at all. It is one floor up from the pool and near the pool, but not pool side. There are sliding doors to a small patio, and you can get to the pool from there via stairs. However, there is no way to secure your room if you wanted to go to the pool that way. The service was not fabulous. The front desk was okay at check in, but provided no information at all about the hotel or amenities. Due to Covid, there was not any information in the room either. The hotel lobby was nice and very large, allowing for a lot of areas for social distancing. The room was clean and nice. Other areas of the hotel were oddly placed, and needed updating. All in all a good place to stay due to location and also if you have pets. The pool side rooms did have a nice area if you need to take your dogs.
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Date of stay: July 2020
Room Tip: Pool side rooms are not pool side, but would be good if you have dogs/
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Steve F wrote a review Jul 2020
Glendale, California20 contributions6 helpful votes
This hotel is old school, which is not a bad thing at all. All of tge Hampton Inns, Fairfields and Courtyards by Marriott in newer buidings represent a big problem these days--lousy construction and cheap materials. Not a place like this. Central air is so much better than noisy wall units. The rooms here are a tad bit dated, but I want old school service, building quality, and a great night's sleep.
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Date of stay: July 2020Trip type: Traveled solo
Response from TeamMarriott, General Manager at The Westin Kansas City at Crown Center
Responded Jul 5, 2020
Dear 988stevef, We are pleased we met your expectations for an invigorating stay at The Westin Kansas City At Crown Center, and we appreciate you sharing your experience with other travelers. Thank you for your kind review, and we look forward to seeing you on your next trip to the area. Be Well, Jim Snow General Manager
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$161 - $326 (Based on Average Rates for a Standard Room)
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United StatesMissouriKansas CityCrown Center
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Frequently Asked Questions about The Westin Kansas City at Crown Center
Which popular attractions are close to The Westin Kansas City at Crown Center?
Nearby attractions include National WWI Museum and Memorial (0.2 miles), Kaleidoscope (0.2 miles), and Science City at Union Station (0.2 miles).
What are some of the property amenities at The Westin Kansas City at Crown Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kansas City at Crown Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Kansas City at Crown Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Kansas City at Crown Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kansas City at Crown Center?
Conveniently located restaurants include Pierpont's at Union Station, Harvey's at Union Station, and Fritz's Railroad Restaurant.
Are there opportunities to exercise at The Westin Kansas City at Crown Center?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Kansas City at Crown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Kansas City at Crown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Kansas City at Crown Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Kansas City at Crown Center?
Many travelers enjoy visiting Union Station (0.2 miles), Thomas Hart Benton Home and Studio State Historic Site (1.7 miles), and Kelly's Westport Inn (2.1 miles).