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The Westin Kansas City at Crown Center

1 East Pershing Road, Kansas City, MO 64108
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (624)
Room & Suite (223)
Dining (43)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Kansas City at Crown Center
Updated 11/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#13 of 125 hotels in Kansas City
GreenLeaders GreenPartner
Experience a haven of wellness and renewal at The Westin Kansas City at Crown Center. Our hotel is perfectly placed near downtown Kansas City, Missouri attractions including Union Station, Sprint Center, The Kansas City Convention Center, Crown Center and the Power & Light District. Enjoy premium hotel amenities like an on-site restaurant and bar, a sparkling outdoor pool, a fully-equipped fitness center, flexible event space and pet-friendly accommodations.
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Property amenities
Electric vehicle charging station
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
City View
Languages Spoken
English, Spanish
2714Reviews38Q+A100Room tips
Traveler rating
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Popular mentions
Livingproof006 wrote a review Yesterday
6 contributions1 helpful vote
Google review summary 4.4 Very good 2,494 reviews Rooms 3.8 Location 4.4 Service 2.7 What guests are saying "Awesome location, friendly staff, prompt service, good food." "This hotel is dated and the bathrooms smell like stale urine and mildew." "The property location is in proximity to shopping, dining, and other activities." More Families 4.2 Couples 4.2 Business 3.5 The Westin Kansas City at Crown Center 4/5 · 7,334 reviews Priceline 8.5/10 · 944 reviews Reviews Search reviews People often mention M 2/5 2 days ago on Google The hotel is beautiful and in a great location but the rooms themselves, at least ours, was definitely not what I expected. I realize it's only a 4 star hotel, not 5, but there were too many issues in our room nonetheless. We had a corner room with a view of the city and memorial. The windows were so fithly it ruined the views. They let in such a draft it made the entire room freezing unless you had the heat set at a very high temperature which is incredibly inefficient. This morning we woke up to the windows covered in a thick layer of ice on the inside, including all over the window frames. Wallpaper is coming away from the walls. Half the water came out of the tub faucet when you showered which made the water pressure minimal. The blinds didn't open all the way so you couldn't even enjoy the full view of the windows had been clean. The tub has mold in the corner where it meets the wall. I'm disappointed by the room but again... Great location.
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Date of stay: January 2022Trip type: Traveled as a couple
A M D wrote a review Dec 2021
3 contributions
Gorgeous Christmas decor with giant Christmas tree, perfect for photo ops. Stunning views of Union Station, Liberty Memorial tower, downtown KC skyline. Parking was easy and it is a quick walk to the shops and attractions. Rooms are beautiful and clean. Highly recommend!
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Date of stay: December 2021Trip type: Traveled with family
Greg D wrote a review Dec 2021
Prairie Village, Kansas3 contributions3 helpful votes
My parents celebrated a milestone birthday here and the staff went above and beyond to make it memorable! I highly, highly recommend this place! The manager, Chad Mohwinkle, is top-notch. Thank you Westin Crown Center!
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Date of stay: December 2021
1 Helpful vote
tiger1127 wrote a review Dec 2021
Saint Louis, Missouri284 contributions87 helpful votes
Every year we took the family come to KC and stayed at Crown plaza, normally we stay at Sheraton but due to Covid, their Lounge was closed, so they told me Westin the lounge is open, I booked. The location is great and we are familiar with the surrounding area. when we check in, the staff were very nice, room is clean but little out dated. All room service via apps, and they do deliver items relatively fast. we were able to get the room face the plaza. The only issues we had 1. the lounge was a joke, just have soda cooler, nothing else. breakfast offered downstairs in the bar, there were not whole lot of choice. 2. Swimming pool is open but looks leaves all over, looked dirty. Besides the hotel is fine and people were nice.
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Date of stay: December 2021
2 Helpful votes
cotraveler82 wrote a review Dec 2021
Denver, Colorado54 contributions7 helpful votes
As others have pointed out - management is letting the property visibly run down unfortunately. I last stayed in May 2020 and the degradation of the facilities is noticeable. For most of my stay only 3 of 7 elevators were working - although it looked like the others were up on Friday, so maybe they turn them off on weekdays, not sure, but it was annoying. My room did have some carpet stains and I had to clean the tub before I used it - looked like some dirt had accumulated from non-use of the room for a time. The location, however, is great and all of the staff was excellent. I was travelling with a dog, and the rooms on the 6th floor open directly to a grassy courtyard, which my pups and I both loved. The property feels like they're planning on downflagging ultimately (feels like an old Doubletree hotel), as maintenance and cleaning just isn't being done as needed. However, the prices are well below what I've paid at any other Westin - great points deal on this stay. So I'm satisfied.
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Date of stay: December 2021
Sleep Quality
Room Tip: 6th floor rooms with direct lawn access are great for dog owners.
See more room tips
1 Helpful vote
$161 - $326 (Based on Average Rates for a Standard Room)
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United StatesMissouriKansas CityCrown Center
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Frequently Asked Questions about The Westin Kansas City at Crown Center
Which popular attractions are close to The Westin Kansas City at Crown Center?
Nearby attractions include National WWI Museum and Memorial (0.2 miles), Kaleidoscope (0.2 miles), and Science City at Union Station (0.2 miles).
What are some of the property amenities at The Westin Kansas City at Crown Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kansas City at Crown Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Kansas City at Crown Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Kansas City at Crown Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kansas City at Crown Center?
Conveniently located restaurants include Pierpont's at Union Station, Harvey's at Union Station, and Fritz's Railroad Restaurant.
Are there opportunities to exercise at The Westin Kansas City at Crown Center?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Kansas City at Crown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Kansas City at Crown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Kansas City at Crown Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Kansas City at Crown Center?
The staff speaks multiple languages, including English and Spanish.