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The Westin Crown Center

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The Westin Crown Center
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1,968 Reviews from our TripAdvisor Community

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Showing 1,958: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Very luxurious and we'll worth the stop. Beautiful & eclectic shops of all sorts. Had a great time with my family. Outside were beautiful waterfalls. Enjoyed the Hallmark shops and visitor center. Greeted very warmly by everyone.

Helpful?
Thank Lilbkay
Philadelphia, Pennsylvania
Level Contributor
175 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Solid hotel with good amenities. Pros: Spacious rooms, terrific fitness center, pool, accessible location, good onsite restaurant/ bar, other attached amenities (connected mini mall), solid room service, consistently helpful staff. Quibbles: odd that fitness center doesn't open until 7:00 on weekends. Concierge lounge closed on weekends. Wifi bandwidth was a trickle. No real business center; rather, several computers / printers... More 

Helpful?
Thank TXRoadWarrior
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us and were able to take advantage of all the wonderful amenities available to you as our guest. Your feedback is very important to our team and we will work to resolve any of the... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The fact that it's in the Crown Center makes things so much easier!! The rooms are very clean, the lobby is nice, the gym is big and nice, the pool is big and clean, the hotel stuff is very nice! Used valet parking and it's so much worth it! Loved it and would definitely stay here again!!

Helpful?
Thank Julia Z
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to indulge in all the amenities available to you as our guest to create for a relaxing and signature experience. Your comments mean a lot to our team and we... More 

Level Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms were fine. We had lunch buffet everyday and it was delicious. Best part was breaking away from the hotel to go to the Hallmark Crown Center…lots of shops and restaurants. Being downtown, you are by a lot of culture, statues and monuments. There is a convenience store connected where you can buy drinks and snacks.

Helpful?
Thank Suzanne S
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and were able to indulge in all the wonderful sites and dining in Crown Center, right outside our front doors. Our goal is to create as relaxing and convenient a stay as possible. It means... More 

Austin
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

The lobby is awesome - visually and architecturally! It's busy but conducive to meeting up with people or needing a place to relax. Every staff member is friendly and makes sure your questions are answered. Even the Valet drew me a map of where I needed to go to catch several buses to get to my destination.

Helpful?
Thank Marcia4765
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff was warm and welcoming, making sure you had everything you needed for a relaxing and memorable stay. Your comments mean a lot to our team and... More 

North Dakota
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Booked through SPG website and did a prepay for a great rate - always a little nervous in case something comes up last minute. The property was very nice and staff very helpful. we had not stayed at this Westin before, but have in other cities. This Westin is very comparable to the other ones I have stayed at. It... More 

Helpful?
Thank NDtraveler92
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating. We are very fortunate to be located in the heart of Crown Center. I am happy you were able to visit all the great... More 

Burlington, Canada
Level Contributor
390 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin is located adjacent to the Crown Centre, and is connected to the nearby Sheraton by a covered walkway, so that for some conventions, both hotels are used, but beware that while covered, it is indeed a long walk. The Westin has all the amenities one might expect for a hotel of this size, with 724 rooms. As one... More 

Helpful?
Thank yankeefan730
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am thrilled to hear what a great stay you had with us and where able to indulge in all the great amenities available to you as our guest as well as our link covered walkway to visit the sites and... More 

Plato, Missouri
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome hotel in the middle of many happening events. We were on the top floor and had an amazing view of the area. Very clean rooms and an awesome bed to sleep in. Would return again. Many events and things to do in this area power and light district, union station,crowne center and near Jacks Stack Bar B Q!

Helpful?
Thank MOTravelers911
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us and were able to take advantage of all the wonderful sites and dining conveniently located near the hotel. We strive to create as relaxing and accommodating a stay as possible. It means a lot... More 

Kenosha, Wisconsin
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a five day stay for us and a first time to Kansas City. The hotel staff and services worked the way hotels in this league are expected to work, nearly flawless. Our room was serviced as expected but it was ADA compliant room and the shower runs out onto the floor. This is not a new problem it... More 

Helpful?
Thank D G
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I apologize if your overall experience fell short of your expectations. The comfort and well-being of our guests is our top priority and it is disappointing to hear of the issues you encountered during your visit. Your feedback is very important... More 

Austin, Texas
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Located right next to the World War 1 memorial and attached to the crown center, this hotel is situated in a great part of town. It's also a short hop to downtown. The lobby has been recently renovated, and the food at the brasserie restaurant is great (try the steak). Gym closes at 10pm which is a small ding, but... More 

Helpful?
Thank Doughbuy
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to indulge in all the amenities available to you as our guest to create as relaxing and convenient stay. We take great pride in our central location with many of Kansas City's... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 E Pershing Rd, Kansas City, MO 64108-2503
Location: United States > Missouri > Kansas City
Price Range: $193 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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