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The Westin Crown Center

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The Westin Crown Center
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1,947 Reviews from our TripAdvisor Community

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Showing 1,938: English reviews
Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great location! Walking distance to Crown Center, shopping, kids museums! Hotel- super clean, friendly staff, awesome workout facility! Beds were very comfortable, and bathroom was large and spacious! Plenty of places for people to do work too! My husband was typing a paper, and found a great comfortable spot in the lobby. Great and timely room service too! Covered parking... More 

Helpful?
Thank takemeawaynow2016
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to take advantage of all the wonderful sites and dining in the Crown Center Square. We strive to create as relaxing and accommodating a stay as possible.... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

I traveled to the Westin Crown Center for a four day business conference. The amenities offered in the hotel met or exceeded my expectations for a hotel of it's price range. The area in which my expectations were far exceeded was in regard to the welcoming and accommodating staff at the hotel. All my requests were met in a timely... More 

Helpful?
Thank Michael E
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay and that our staff went above and beyond to create a top notch experience for you. Your warm comments mean a lot to our team and we look forward to welcoming you... More 

Lincoln, Nebraska
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of my favorite places to stay in Kansas City. Great location, the staff is always friendly, connected to Crown Center and has great restaurants nearby. Love the pool area just wish it was a little bigger. They are pet friendly!

Helpful?
Thank KevinBromagen
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you sharing your feedback on your stay at The Westin Crown Center. It means a lot to our team that this is one of your favorite places to stay in Kansas City and that our staff consistently provides top notch service. We value your loyalty and look forward to welcoming you back again in the future. More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Best location, beautiful hotel, super clean rooms. impeccable Customer Service. Friendly. Sincere staff. true hospitality. Staff goes above and beyond to assist guests. Free streetcar outside the hotel. Great place for weekend getaway.

Helpful?
Thank chirishKay2
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great visit you had and were able to indulge in all the great attractions in the nearby area as well as our staff going above and beyond to make sure you had everything you... More 

Kingdom City, Missouri
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I've stayed here twice in the past year and both times found the staff to be confused. If you ask them a question they will guess at the answer and you'll get transferred to someone else who guesses again. The first time I stayed I was told there were fees to use the gym and the WiFi (which I thought... More 

Helpful?
Thank cmoteach
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I sincerely apologize of our team failed to meet your expectations during your stay. This is not at all what your experience should feel like. I have shared your feedback with our team and we will be working to make the necessary improvements. We value... More 

michigan
Level Contributor
256 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location-kiddy corner from the union station. We walked to Jack Stack-we would recommend dinner there. Hotel lobby is very nice, with the second floor having a big waterfall/foliage. We did not use the gym/pool, but looked very nice. Parking is $17, though we think can be expensive, it was convenient for us. Not hard to find a spot and... More 

Helpful?
Thank dolittledigger
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. It is great to hear you enjoyed your visit and were able to relax and unwind in the comforts of your guest room after a long day. Your feedback is very important to our team. We look forward to having you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

My family and I stayed there for a conference I was attending. All the staff were consistently friendly, accommodating, and went above and beyond during our stay. The hotel was kid-friendly- my boys love the outdoor pool. Facilities were clean and beautiful. Easy shopping within walking distance in the complex. Would stay here again anytime- actually, the kids are already... More 

Helpful?
Thank Arlene M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your recent visit to The Westin Crown Center. It means a lot to hear what a great stay you had with us and that our staff went above and beyond to make you feel welcome. We are very fortunate to be centrally located in Crown Center and I am happy the area worked... More 

Rapid City, South Dakota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay at the Westin. Our room was luxurious with an awesome bed, quite room/floor and super clean bathroom. Had a beautiful view of the city. There is a great bar and restaurant on site, both of which we visited. The staff really went out of their way to make you feel comfortable and answer any questions you... More 

Helpful?
Thank SDHDTraveler
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to take advantage of all the great sites, shops and dining in the local area. We strive to create as relaxing and memorable a visit... More 

Newark, DE
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I want to come back to Kansas city just to stay in this hotel and bring my family to the crown center! The lobby is modern and beautiful, the waterfall inside is lush and calming, the rooms are gorgeous, spacious, super clean and smell great. I was recognized as a preferred guest from the moment I came in and was... More 

Helpful?
Thank Kim N
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to indulge in all the amenities avaialbe to you as our guest. We strive to create as welcoming and relaxing a stay as possible and it means a lot... More 

Omaha, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

We had such a great time here! The environment was clean/open/welcoming! We took our two children and we had a blast walking to union station, legoland, sea life through the link! We just parked our car and had access to lots of fun! Our room was clean and everyone was very kind. We stayed at 4 hotels while in KC... More 

Helpful?
Thank janelenae
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. It means a lot to hear what a signature experience our team created for you. WE take great pride in all the amenities available to our guests and I am happy you were able to relax and unwind at our pool and hang out with family... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Location: United States > Missouri > Kansas City
Price Range: $195 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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