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The Westin Crown Center

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The Westin Crown Center
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1,989 Reviews from our TripAdvisor Community

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Showing 1,978: English reviews
Charleston, West Virginia
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at this hotel where I was also attending a conference. The sign-in process took quite a while due to the number of people. It was a large conference, and there were only 5 people working at the front desk, one of which appeared to be a manager who was "floating". My room was nice and clean. However, it... More 

Helpful?
Thank Contrail_Queen
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if your overall experience fell short of your expectations. We strive to create as relaxing and accommodating a stay as possible. Our team is aware of the issues you experienced and will be taking your comments and working to make the necessary improvements... More 

Brookfield, Wisconsin
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We booked a stay at this hotel in early spring. It is close to where we were attending a wedding. With a check in time of 3:00 it would have been nice to get into all of our rooms on time. It made it very inconveniant as we had to keep coming to check with the front desk which had... More 

Helpful?
Thank frenchs797
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay however sincerely apologize for the frustrations you experienced not receiving your room at the 3 pm check in time our team strives to honor all of our guests. We appreciate your feedback and will be... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We requested an end room (extra large) and were able to get one. They gave us our "go green" credits right up front and used them in the restaurant the first morning for a wonderful tasty buffet. The staff made sure we had everything we needed and gave us late checkout even after we changed our reservation. We can't wait... More 

Helpful?
Thank Julie B
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us over Irish Fest and that our staff was friendly and accommodating. We are very excited for our room renovations taking place in 2017 and look forward to hearing what you think of the new improvements.... More 

Overland Park, Kansas
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Our family stays at the Westin every Labor Day weekend for the Kansas City Irish Fest. It is a family tradition and an event we look forward to every year. Staying at the Westin is the bonus! The staff members are always helpful, cheerful, and accommodating. The staff takes great pride in this hotel as evidenced by their dedication to... More 

Helpful?
Thank JocoKathy
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback regarding your recent stay at The Westin Crown Center. I am happy to hear what a top notch experience you had with us and that your family was able to indulge in all the wonderful attractions the Crown Center area has to offer. We strive to create a top notch, memorable experience and it... More 

Duluth, MN
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Part of our convention was split between this hotel and one 3 blocks away. I don't know who is in charge of the shuttle between them, but with 1500 people, some elderly and with walkers but having it stop running around lunch hour and early in evening before entertainment was done was a big inconvenience also phone in room did... More 

Helpful?
Thank DuluthmnFroggie
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I apologize if the hours of operation for the shuttle that was coordinated for your convention failed to exceed your expectations. I have shared your feedback with our event planners to ensure we make the necessary improvements for the future. We strive to create as relaxing... More 

Lenox, Massachusetts
Level Contributor
309 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a terrific location. You are in Crown Center and right by the WW1 memorial and the miles of walking trails within the park. Also, the pedestrian overpass to Union Station makes it dead easy to walk to numerous restaurants or take the free tram downtown. NOTE: Neither Google Maps nor Mapquest shows the overpass when looking... More 

Helpful?
1 Thank C from NY
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to indulge in all the fun sites and shopping right outside our doors. We strive to create as relaxing and welcoming a stay as possible and it means a lot our team... More 

Washington DC, District of Columbia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My organization came here several times for training sessions and all the staff love it here. Kansas City is a nice city and there are many excellent restaurants. This hotel is very nice and the hotel staff are wonderful.

Helpful?
Thank Murkey1960
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for taking your time to share your comments on your stay at The Westin Crown Center. I am happy to hear you and your staff consistently enjoy your experience with us and that our staff makes you feel right at home. Your loyalty to The Westin Crown Center means a lot and we look forward to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at the Westin several times now for our yearly trip to Kansas City Irish Fest. It is very convenient to the Fest, and despite the hotel being packed, it was clean and quiet on the floor we stayed on. We had a problem with our shower early the first morning (just after an earthquake in Oklahoma rattled... More 

Helpful?
Thank A TripAdvisor Member
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us over Irish Fest and that our staff provided top notch service to ensure you had everything for the best experience possible. Your feedback means a lot to our team and we look forward... More 

Fayette
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On arrival the staff is professional and yet friendly. I love the indoor waterfall in the common area and our room was so spacious and had a lovely view of the park and also the WW1 Memorial. Any small issue we had was immediately taken care of and I felt they went above and beyond our expectations to take care... More 

Helpful?
Thank Cindy C
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your refreshing comments on your stay with us at The Westin Crown Center. I am delighted to hear our staff provided top notch service and that you were able to indulge in all the heavenly amenities available to you as our guest. We value your business and look forward to welcoming you... More 

Allentown, Pennsylvania
Level Contributor
311 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at this Westin over a dozen times in as many years and it has lost its luster, gradually, but decidedly. My room had dated decor. The curtain rod for the draperies was literally falling out of the ceiling, so the drapes didn't close properly with the bent rod handing a good 8 inches below the intended track.... More 

Helpful?
Thank creativecrew
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you sharing your comments with us. I apologize for the unsatisfactory experience you had during your stay. I appreciate you bringing the frustrations you experienced to our attention. I assure you our team will be taking your comments and working to make the necessary improvements in order to create a more positive experience in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 E Pershing Rd, Kansas City, MO 64108-2503
Location: United States > Missouri > Kansas City
Price Range: $184 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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