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Holiday Inn Country Club Plaza

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Holiday Inn Country Club Plaza
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570 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Wichita, Kansas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

SO disappointed- dirty carpet, dirty walls, mold, peeling wallpaper, dusty and pubic hair on sheets. Need I say more? I have never had a more unsanitary hotel- old is ok- molding is not! Management moved me rooms after an hour- no compensation, no breakfast. Barely an apology

Helpful?
Thank Stephanie B
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Stephanie B, Please accept our sincere apologies for the condition of this room. This is completely unacceptable and our manager took immediate corrective action last night when you reported this situation to us. Please contact me directly as I would like to discuss this with you further. Sincerely, Jim J Assistant Director of Sales More 

Urbandale, Iowa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are interested in going to the Nelson-Atkins Museum of Art this is a decent choice. After we checked in we walked to the museum in just a few minutes, The staff was really pleasant and helpful and the front desk and other common areas were very nice, but the rooms, hallways, and elevators need a little work. The... More 

Helpful?
Thank Herbert0000
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

This is an excellent location for the Art Museums and the Country Club Plaza- as well as many other excellent attractions. We do apologize the we had a mechanical issue with one of our elevators which resulted in shutting it down. We had it repaired and back in service the next day before noon. We understand that this is inconvenient... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Thank you, Wilma, for helping me and my kids get all our bags to our room. This very friendly helper saw me scrambling with my kids and bags, brought out a dolly, and helped us get to our room. She even took initiative to call and arrange for us to switch to a 2 queen bed room instead of a... More 

Helpful?
Thank Michaela T
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

It is so good to hear stories like this about our staff. They notice what is happening around them and take action to help make our guests day a little better. Thanks for sharing your experience with Wilma. She will be delighted to hear about your review. Best regards, Jim J Assistant Director of Sales More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great room and friendly staff, especially Simone the Brazilian Bartender!!! Her Jack and Cokes are the best. Just be prepared for her cute little accent which may take awhile to get use to. Recommend you stay here when in town. Hotel is very close to Nelson Museum which is a gem of Kansas City.

Helpful?
Thank Steve H
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

We think of Simone as the best bartender in Kansas City and our guests certainly agree. Her great service and wonderful personality are impossible to beat! Best regards, Jim J Assistant Director of Sales More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is great. Beds are comfortable. Breakfast is great. We come every year and hang out in the bar late. The bartender Simmone is awesome and always remembers us, even after a year. She even game me a nickname! Always a blast.

Helpful?
Thank Chris L
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

We are pleased to hear that you have found us to be consistently great- visit after visit. Our goal is to provide the same great product and service time after time so that you know you can depend on our quality. As one of our bartenders, Simone has the opportunity to get to know many of our visitors. Even better-... More 

Hutchinson, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms are always clean, comfortable and quiet. Great location, easy walking distance to Plaza. Best part though is the staff. Tracee at the front desk is the best in the business, always with a smile and makes you feel like you've made her day by staying at the hotel. Simone at the bar provides great service, great stories and... More 

Helpful?
Thank jfangman
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

We certainly agree that is our dedicated staff members that set our hotel apart from others in the area. Tracee and Simone are two great examples of our staff who go above and beyond to take care of their guests! Thank you so much for mentioning them by name. We look forward to seeing you again soon. Best regards, Jim... More 

Iowa City, Iowa, USA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Country Club plaza for 5 nights in early July for a couple of concerts and a baseball game. The hotel was great, it was so easy to get everywhere, either within walking distance or taking the hotel shuttle which was so awesome! We were easily able to go to the Plaza, Westport, and downtown.... More 

Helpful?
Thank YLO38
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

When you spend 5 days at the same hotel it certainly gives you a chance to evaluate how consistent the quality, service, and cleanliness truly are. We are very pleased to hear that we met / exceeded your expectations across several departments. This is especially valuable feedback for us. Kansas City has changed a lot in 20 years and we... More 

Topeka, Kansas
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Our experience was great! My kids love the pool and I loved the location to all KC has to offer!! Two employees stuck out to me and are worth noting...Simone in the bar area was friendly and attentive. She made me feel so welcome! Or waiter, Paul, in the restaurant was also very accommodating to my family. Thank you all... More 

Helpful?
Thank adun4d
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

We are very happy to hear that you and your kids had such a great time here at the Holiday Inn Country Club Plaza. We especially appreciate your sharing about the quality of service provided by Simone and Paul. They work hard to provide the best possible service and always with a smile. We hope you will come back and... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was cheap to split between 4 of us ladies for two nights. We did not end up getting the room we booked over the phone. We were told the only available room was handicap accessible. We felt bad taking that, and told them that if someone needed it we would be okay with switching. We were not in... More 

Helpful?
Thank sp02570
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

We really appreciate your comments about Tracy. Her friendly and helpful personality help to make her one of our customer favorites. We do apologize for the coffee stains you found in the room as this is below our standards for cleanliness. We have taken training steps with our staff member to help ensure this doesn't happen to another guest. Best... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We visited the bar twice and we LOVED Simone ! She was working both nights and she is a blast! She made our stay so fun 😊👍🍻! Hard working happy person, we need more of that in the world, a great employee! Happy Hour too! $2.00 tap beer, $4.00 well drinks and wine ;)

Helpful?
Thank koopsie
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Koopsie, Thanks for sharing your great experience with Kansas City's BEST bartender!!!! Simone is wonderful and we are so lucky to have her here at the Holiday Inn Country Club Plaza. Please come back and see us again. Best regards, Jim J Assistant Director of Sales More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Hotel at the Plaza-Kansas City is located on the world famous Country Club Plaza, the Midwest's premier shopping / dining / entertainment district. The hotel provides the following complimentary services: WiFi, garage parking (all other Plaza hotels charge), local calls, and shuttle service within a 3 mile radius, including Historic Westport. The Holiday Inn Country Club Plaza Hotel also offers a 24 hour fitness center along with the largest heated outdoor hotel pool in the city!Finally, relax in our bar or simply order room service and relax in your room. Minutes from Sprint Center Arena, downtown Kansas City American Century, Nelson-Atkins Museum of Art, H&R Block 3 miles, UMKC 5 blocks, Rockhurst U., 7 blocks, KCAI and St Luke's Hospital 5 blocks, KU Med 5 blocks, Sports Complex 10 miles. ... more   less 

Additional Information about Holiday Inn Country Club Plaza

Address: 1 E 45th St, Kansas City, MO 64111-1813 (Formerly Four Points by Sheraton)
Location: United States > Missouri > Kansas City
Price Range: $150 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
Reservation Options:
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
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