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Holiday Inn Country Club Plaza

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661 Reviews from our TripAdvisor Community

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Showing 654: English reviews
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st. louis
Reviewed yesterday NEW

we stayed at the holiday inn on the plaza this weekend. although the staff is friendly, the hotel itself badly needs updating. the hallways smelled musty and although the hotel has a no smoking policy, it is not enforced. we called to complain about the smell of cigarette smoke coming out of one of the rooms and into the hallway...

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Helpful?
Thank lovecancunSt_Louis
Los Angeles, California
Reviewed 2 days ago NEWvia mobile

Their whole staff was so friendly and went out of their way help accommodate our teams needs, but Simone in food and beverage service was exceptional!!! She was extremely friendly and a joy to chat with!

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Thank DanoAmericano
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Hi DanoAmericano! We are so happy that you enjoyed your stay here in Kansas City with us! Simone is one of our shining stars here on the Plaza. We will share your comments with her as she enjoys hearing feedback from our guests. Sincerely, Jim J

Reviewed 4 days ago NEW

I was pretty frustrated from trying to get a group block of rooms set up and finalized. I was put through to Colby Morris in Sales and he was absolutely fantastic. He solved my issue without any fuss. I am thankful for people like Mr. Morris that give great customer service.

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Thank Ashley M
Reviewed 1 week ago via mobile

The hotel staff was very friendly and convenient and close to everything. Simone, the bartender, was exceptionally pleasant and helped us get reservations to Jacks Stacks and a free appetizer at McCormick and Schmidt. She was a delight to talk to and visit with. Paul, a waiter, was also very kind and helped us choose a nice late night dinner....

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Thank Mjfresh
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Service, Service, Service- it seems like a simple idea but so often it is lacking no matter where you go. We try to foster and environment in which our team members can do what they need to do to make our guests experience the best it can be! Whether it is Simone in our lounge, or Paul in our restaurant,...

Reviewed 1 week ago via mobile

Loved the stay that I had here at the Holiday Inn. Very friendly and helpful. Simone the bartender was awesome, period. She made me laugh harder than I have in a while and she was very insightful when it came to recommending restaurants and places to visit here in KC. The shuttle was great, driving the 3 of us too...

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Helpful?
Thank Nick A
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Nick, Our goal is complete customer satisfaction as you can see from the service provided in all areas of the hotel. We are happy that we exceeded your expectations. Hope to see you again in KC!

Reviewed 1 week ago via mobile

In town with family for the weekend. On our last night we came back from Westport for a drink at the hotel bar. Simone was awesome and told us all about the city and the other hotels where celebs like to hang out. We would definitely come back to hang out with her!

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Thank Laura M
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

KC is a great town to visit for a weekend of fun. Simone is our famous bartender- known for providing great service and local information to our guests. Please come back and see us again!

Mountain Home, Arkansas
Reviewed 1 week ago

We were in Kansas City for a shopping and enjoyment weekend. This property is well located centrally. It is particularly handy to have the shuttle that will drop you off and pick you up in a 3 mile radius. That will get you to the plaza area, KU medical center, crown plaza and Union station among other places. We never...

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Thank Paul N
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Hi Paul, We really appreciate you sharing your recent experience at our hotel. We hear often of how much our guests appreciate our complimentary shuttle service! It is a great convenience for our guests! Please come back to see us!

Reviewed 1 week ago

The entire hotel staff went out of their way to be helpful and accommodating. They were very friendly and always smiling. I was so very homesick during my week long business trip. If I hadn't met Simone this trip could have been miserable. Simone took the time to make me feel at home away from home. She's so warm and...

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Helpful?
Thank Lori E
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Lori, We understand how difficult traveling can be for our guests and we attempt to make you feel "at home, while away from home". Simone is one of our shining stars when it comes to doing this for our guests. We're glad you had the opportunity to meet her and are so happy that she helped make your stay better!...

Chicago, Illinois
Reviewed 2 weeks ago

In late March 2017 I attended the NSBE Conference at the Kansas City Convention Center. I booked a little late so i stayed at this facility just north of the Country Club Plaza area. It is an older Holiday Inn but they have done a nice job renovating it. I decided to rent a car, and parking underneath in their...

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Thank Bruce N
Nebraska
Reviewed 3 weeks ago

We were in K.C. a weekend ago for the car auction. The hotel staff was great including Simone the bartender. The other reviewers were not kidding when they said she was very entertaining, friendly and helpful. She helped us get reservations at the Plaza III restaurant on a Saturday night. The shuttle for the hotel is very helpful in getting...

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Helpful?
Thank Boomertraveler00
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Hi Boomertraveler00! You are right about the reviews being accurate about the hotel and Simone! We're an unbeatable combination! Sounds like you had a great time here in KC! We hope you can stay with us again in the future. Best regards, Jim J

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Hotel at the Plaza-Kansas City is located on the world famous Country Club Plaza, the Midwest's premier shopping / dining / entertainment district. The hotel provides the following complimentary services: WiFi, garage parking (all other Plaza hotels charge), local calls, and shuttle service within a 3 mile radius, including Historic Westport. The Holiday Inn Country Club Plaza Hotel also offers a 24 hour fitness center along with the largest heated outdoor hotel pool in the city!Finally, relax in our bar or simply order room service and relax in your room. Minutes from Sprint Center Arena, downtown Kansas City American Century, Nelson-Atkins Museum of Art, H&R Block 3 miles, UMKC 5 blocks, Rockhurst U., 7 blocks, KCAI and St Luke's Hospital 5 blocks, KU Med 5 blocks, Sports Complex 10 miles. ... more   less 

Additional Information about Holiday Inn Country Club Plaza

Address: One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
Location: United States > Missouri > Kansas City
Price Range: $129 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
Reservation Options:
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Country Club Plaza staff and other travelers.
9 questions
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Kirkwood, Missouri
10 months ago
Incline Village, Nevada
13 days ago
1 month ago
Council Grove, Kansas

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Questions? Get answers from Holiday Inn Country Club Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay at another hotel”
lovecancunSt_Louis, yesterday | Read review
“Fantastic bar experience”
, 4 weeks ago | Read review
“Room on the 5th floor so no one else is above you.”
healthguru07, Nov 27, 2016 | Read review
“Was on floor #4 with pool view. Fairly quiet as pool was closed for winter.”
kevinmK5711FW, Nov 9, 2016 | Read review
“Park on level G-2. It has a elevator to the lobby or access to the room elevator and is well lit.”
1RINGMASTER, Oct 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question