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Sheraton Kansas City Hotel at Crown Center

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2345 McGee St, Kansas City, MO 64108-2604
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (543)
Room & Suite (305)
Dining (77)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kansas City Hotel at Crown Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 124 hotels in Kansas City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Sheraton Kansas City Hotel at Crown Center is located in downtown Kansas City, Missouri near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access, and it links guests to the shopping and entertainment of Crown Center.
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Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Outdoor pool
Heated pool
Breakfast available
Breakfast in the room
Vending machine
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Hotel links
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2,004Reviews29Q+A100Room tips
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Popular mentions
BizTravelerTX wrote a review Mar 2020
Plano, Texas15 contributions20 helpful votes
Recently stayed one night at the Sheraton. Had a pleasant check in and got a great room with view and the Club Lounge is great. Downside was the lack of service and support. When I called the front desk for service around 10:00 none would answer the phone. After it rang 20 times I decided to call room service and after 20 rings I was hung up on.....I also didn’t understand how a large full service like the Sheraton did not have 24 hour room service. They shut down at 11:00.
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Date of stay: March 2020
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from TeamMarriott, Manager at Sheraton Kansas City Hotel at Crown Center
Responded Mar 14, 2020
Dear BizTravelerTX, Thank you for your review of our hotel. We are pleased knowing your overall stay was satisfactory, and we also appreciate knowing the things that could amplify your stay. We apologize for any inconvenience our lack of room service option after 11 pm caused, we hope this did not overshadow your entire visit, and we regret any miscommunication regarding this aspect of our hotel. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Jim Snow General Manager
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DeltaShuttle192 wrote a review Feb 2020
Macon, Mississippi219 contributions55 helpful votes
Your PBX operator that was working on 2/15 was extremely rude and unprofessional. Michael the front desk manager was self serving and rude to be very kind about it. The processes this property uses to qualify guests based on their rate is disgusting. I'd make sure they didnt charge your method of payment before arriving.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from TeamMarriott, Manager at Sheraton Kansas City Hotel at Crown Center
Responded Feb 26, 2020
Dear DeltaShuttle192, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the lack of attentive service to your needs. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry and hope you will stay with us another time so we can provide you with the service for which we are known. Shane Okumura Front Office Manager
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Cindy H wrote a review Feb 2020
5 contributions4 helpful votes
We have been staying at this hotel for years during the Heartland of America’s conference. The rooms have been renovated this year and are very nice. We had issues with hot water all weekend. I called twice and they were attentive. My husband got one hot shower and the rest of the time the water was warm at best. Other than that all was good..
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from TeamMarriott, General Manager at Sheraton Kansas City Hotel at Crown Center
Responded Feb 16, 2020
Dear P1816IEcindyh, Thank you for being our guest at the Sheraton Kansas City Hotel at Crown Center once again while you were here for the Heart of America Athletic Conference. It is wonderful to know you enjoyed your newly refreshed room and were impressed by our attentive service. However, we are sorry to read about your disappointment with the lack of hot water in your room, and we appreciate you letting us know. We hope you and your husband will choose us every time your travels bring you to Kansas City. Jim Snow General Manager
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KrissyandCody wrote a review Feb 2020
Wichita, Kansas142 contributions13 helpful votes
We had a wonderful stay here! We brought our 2 year old son with us for the first time and everyone was super wonderful to us. Starting with the valley, bell hop and check in, everyone was very helpful and extremely professional. They went above and beyond to assist us. We had a great view of the city and our rooms were very clean with comfy beds. I love the layout of this hotel with the large lobby and mezzanine, lots of space to just hang out and chill. Stopped by the coffee shop and the gift shop for some extras and had great service there as well. Spectators was nice, good spot for beer and the food was yummy. We also enjoyed the breakfast buffet, not huge but just what you need. We took the Link walkway over to Crown Center which is the best perk of the Hotel, connected to everything so we did not have to walk outside. My only complaint would be the bathroom, the hotel pipes were very loud, you could hear the water from the rooms around and the sink valves need WD40 or something. Our toilet was extremely loud and needs the valve checked as it would get stuck and keep running until you jiggled it. But overall, this Hotel is a GEM! As first impressions go, absolutely wonderful! Thank you for making our first vacation with a toddler so memorable. We will be staying here again for sure. Suggestion for Hotel- reopen the revolving restaurant :-)
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: High Floor, City view
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Response from TeamMarriott, General Manager at Sheraton Kansas City Hotel at Crown Center
Responded Feb 18, 2020
Dear KrissyandCody, It was our pleasure welcoming you and your son to the Sheraton Kansas City Hotel at Crown Center! Thank you for letting us know you loved our modern property, clean, comfortable accommodations, and that our courteous associates left a remarkable impression on you. Your compliments will be shared with our team for delivering exceptional service. We are also happy you enjoyed the delicious food we offer during breakfast and at our restaurant, Spectators, and that you were able to take advantage of our well-placed location to explore nearby attractions. Your observations regarding the bathroom have been shared with our maintenance team. We hope you will choose us every time your travels bring you to Kansas City. Jim Snow General Manager
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Rick G wrote a review Feb 2020
South Bend, Indiana14 contributions
A very cozy stay in the heart of Kansas City. The walkway connectors across the street is an awesome way to travel on a cold wintery day. The atmosphere was perfect for a conference. Rooms are roomy and cozy as well. One of the highlights was ordering room service while watching a movie. The Spectators pub has excellent food, the caesar salad was outstanding, something about the dressing, and the burger was out of this world, paired with a glass of Cabernet Sauvignon capped off the day perfectly. I highly recommend staying here when visiting Kansas City. The WWI museum is just a few blocks away. The parking could be better but is convenient. Staff is very friendly and everything is very clean.
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Date of stay: January 2020Trip type: Traveled on business
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Response from TeamMarriott, General Manager at Sheraton Kansas City Hotel at Crown Center
Responded Feb 2, 2020
Dear RickG1875, We are pleased your conference brought you to the Sheraton Kansas City Hotel at Crown Center. It is delightful to know you loved our spacious accommodations, immaculate property, and courteous associates. We also thrilled to read you relished dining at our Spectators Pub and that you were able to enjoy our location attached to The Link at Crown Center. We love how this offers our guests convenient access to the city's most vibrant dining, shopping, and entertainment, whether here for work or play. We appreciate your recommendation and look forward to welcoming you back for another enriching experience. Jim Snow General Manager
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PRICE RANGE
$203 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton kansas city hotel at crown kansas city, hyatt regency kansas city, hyatt kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
729
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Frequently Asked Questions about Sheraton Kansas City Hotel at Crown Center
Which popular attractions are close to Sheraton Kansas City Hotel at Crown Center?
Nearby attractions include Kaleidoscope (0.3 miles), Crown Center (0.2 miles), and SEA LIFE Kansas City (0.3 miles).
What are some of the property amenities at Sheraton Kansas City Hotel at Crown Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Kansas City Hotel at Crown Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kansas City Hotel at Crown Center?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Kansas City Hotel at Crown Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kansas City Hotel at Crown Center?
Conveniently located restaurants include Pierpont's at Union Station, Harvey's at Union Station, and The Rockhill Grille.
Are there opportunities to exercise at Sheraton Kansas City Hotel at Crown Center?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Kansas City Hotel at Crown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Kansas City Hotel at Crown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Kansas City Hotel at Crown Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Kansas City Hotel at Crown Center?
Many travelers enjoy visiting Union Station (0.3 miles), Thomas Hart Benton Home and Studio State Historic Site (1.9 miles), and Kelly's Westport Inn (2.3 miles).