We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
2345 McGee St Crown Center, Kansas City, MO 64108-2604
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Only 5 left at
$245
View deal
Free cancellation until 10/07/22
Reserve now, pay at stay
Hotels.com
Expedia.com
Only 5 left at
$245
View deal
Free cancellation until 10/07/22
Reserve now, pay at stay
Sheraton.com
Booking.com$255
Travelocity$245
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (560)
Room & Suite (340)
Dining (88)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kansas City Hotel at Crown Center
Updated 08/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 124 hotels in Kansas City
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.1
GreenLeaders GreenPartner
Rest easy at Sheraton Kansas City Hotel at Crown Center. Our hotel in Kansas City, Missouri is located near the shops, restaurants and entertainment of Crown Center and has a direct connection to Kansas City's historic Union Station. After a busy day, unwind in sophisticated hotel accommodations smartly accessorized with Sheraton Signature beds, flat-screen TVs, large work areas and high-speed Wi-Fi.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Kids stay free
Valet parking
Paid public parking on-site
Free wifi in the business center
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!
2015Reviews29Q+A100Room tips
Traveler rating
  • 1,063
  • 558
  • 239
  • 91
  • 64
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Henry S wrote a review Sep 6
Topeka, Kansas132 contributions10 helpful votes
Lovely and clean common areas; room very attractive. All good: noise, small refrigerator, AC, mattress, shower temp and pressure, towels. Parking at $23/day. Problems: - coffee machine features pods too large for the hopper, so the hopper overflows onto the counter - very attractive inlaid glass, which the coffee leaks under. - no room microwave, it's by the ice machine. - TV remote didn't work. - bathroom vent doesn't. - 'Free' WiFi execution quite poor (free for frequent fliers - Marriott Bonvoy members), $15/day for basic. Can't comment on the speed as didn't use. Had to argue with the Night Clerk how to accept my money, and when. Check-in and check-out much more professional.
Read more
Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Views good from high up, 25+ stories. North side toward downtown.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Debbie S wrote a review Jul 2022
3 contributions1 helpful vote
Hotel's Favorite
Stayed here recently for a conference; requested and received Suite Night Upgrade to the Presidental Suite! WOW! Now, the hotel and surrounding area had been without power for the previous 22 hr and just regained it a few hours before I arrived. Suite was def warm- and I thought it was because of the power outage. Tried to turn up the fan which didn't change a thing. (in fact, I turned all 3 thermostats I found in there down to 60 and high fan and it never changed over 4 days! So- this suite is on the 38th floor and spans the width of the building so different views of the city from LR/DR and BR. Large 4 poster bed-- but there is a 4 inch "ledge" around the mattress which is waist high to me (at 5-6") making it extremely difficult to get into! Then discovered the bedside table and lamp was too far away to reach from bed...3 of the 4 pillows were incredibly lumpy- glad I only needed one pillow! Flat sheet on the bottom which wasn't long enough to be tucked in on top or side so it looked like a war had occurred in the morning (oh- and 2 comforters on the bed but don't know if it ever got cooler than 75 or so!). HUGE bathroom- big double size tub (but the row of lights over it had 3/4 of bulbs out), big steam shower with fabulous water pressure (but mildew on ceiling and amongst the marble tile), large bottles of fancy products in the shower (that could not be opened for those of you worried about that-I'm not, but see lots of angst about this). Several spots in teh BR had mildew, and lightening wasn't great for makeup. LR has 2 love seat sized couches (found some sort of canisters in between the seat cushions- ew!) large desk, table for 8 on the DR side plus a full kitchen (but a dirty black plastic serving spoon was on the stovetop!). Lots of nice artwork throughout. Carpet was stained in many areas. Never saw a TV remote though TVs were in the bedroom, bathroom and LR (didn't look real hard in LR, wasn't watching TV anyway, but thought it was odd). Housekeeping did come in after 2nd night, remade the bed with the same (wrinkled) sheets. Conference rooms were pretty darn cold. Oh, and did tell front desk that the AC wasn't working, but nothing changed. (Heard someone else on 38th floor complaining too). Lounge hours are limited- never made it there. Did have a bite to eat in the restaurant bar one evening- def not worth the calories or $. Unfortunately not much around open after 5 or 6, esp on a Sunday evening. Lobby is gorgeous, lots of seating in many areas incl tables with outlets for working.
Read more
Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
PhynnTravels wrote a review May 2022
Redmond, Washington280 contributions95 helpful votes
+1
Rooms were great and spacious. However, this hotel has no customer service (even for mid-west expectations). If you call the front desk it adds $1.50 to you bill. There is no room service and the local "restaurant" Spectators is rarely open. But at least it is connected (via covered walkway) to the Westin who have somewhat proper dining. As well as connecting to the "Crown Center" which at best is an entry level "mall" with no real dining options. Their hot tub is also under repair and not functional. I would not return.
Read more
Date of stay: October 2021
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Zane wrote a review May 2022
Atlanta, Georgia47 contributions79 helpful votes
Had a late check in and was sad I didn’t get to spend enough time here as I has an early morning flight but the property is very nice - a tall structure and lots of rooms. I used a suite award and got a large suite on a high floor which afforded great views of the city. The room itself was gigantic with several doors, many windows and one and a half baths. Breakfast was provided with my elite status however with my early morning departure I was unable to use it. I look forward to returning to this property in the future and enjoying more of what is has to offer!
Read more
Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Lisa B wrote a review Apr 2022
Bethany, Missouri4 contributions1 helpful vote
+1
Checked in on a Thursday evening for a weekend meeting at the hotel. Check in was easy and fast. Stayed in room 3216, great view of the city. King suite, which was perfect for one or two people. Room did have an interesting smell; musty, mildew or cigarette/vape smoke. Could not smell it all the time but would get strong whiffs of it especially at the door/entry area. Light switch had red “stuff” all over it. Bathroom had hairs remaining from the last occupants. Did not use the in room coffee machine, not sure how long water was sitting in the lines and didn’t want to rock getting sick. There is a for charge Starbucks in the lobby with drink and food choices. Room had mini fridge that would not keep anything more than chilled. Room was just ok, nothing special for such a high nightly fee along with parking charge. The view is what made the stay. There is a small area under the window where you can open it and get some fresh air and hear the city. Was perfect since I needed to be at that hotel for the conference but probably would stay a few blocks north to enjoy the city. Food around Crown Center is mediocre at best and used Uber to get into other areas to enjoy wonderful dinners.
Read more
Date of stay: April 2022Trip type: Traveled on business
Room Tip: Ask for 3216. Great view of the city, especially at night.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Patricia M wrote a review Mar 2022
1 contribution
Don't stay at Sheraton at Ctown Center in Kansas City, MO. There is no refrigerator in room and ice maker on floor did not work. Had to go to front desk to get some. In the morning, went to make coffee, only one bag of decaf. Called guest 'no service ' service, said too early, there is no house keeping yet so "it will be a while. But you can come down to front desk and get some". Noticed behind front desk there was a large housekeeping cart, so this stuff must happen a lot. Also, no toiletries to wash your hands when arriving. Just one more thing, staff must be trained to not use the word sorry. Never heard it once while I was there.
Read more
Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Paul May, General Manager at Sheraton Kansas City Hotel at Crown Center
Responded Mar 15, 2022
Thank you for the feedback from your recent stay at the Sheraton at Crown Center. I do apologize for the many issues you experienced during your stay. That is certainly not what staying at a Sheraton should feel like.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greenstarfish2 wrote a review Feb 2022
Flint, Michigan60 contributions15 helpful votes
My favorite hotel in KC. The beds are great, the lounge when open is one of the best, parking is easy, and the pool is even open and heated in the winter. The staff is friendly. I have nothing bad to say about the sheraton kc. Breakfast is also good.
Read more
Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
John S wrote a review Dec 2021
2 contributions1 helpful vote
I’ve never had a worse experience. I went to the desk 3 times and 2 phone calls to get basic amenities. Took 2 hours. I talked to 3 separate people. Every single one hasn’t heard about the request and weren’t helpful.
Read more
Date of stay: December 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
dmalko wrote a review Oct 2021
Chicago53 contributions41 helpful votes
Very nice rooms, expansive lobby, decent bar and good location. Parking was easy with the parking garage next door. Staff was helpful, especially the concierge. Easy walk to WWI museum, union station, Crown center, etc.
Read more
Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Gregory W wrote a review Sep 2021
Grand Prairie, Texas213 contributions321 helpful votes
+1
I write this review as i sit at my 14 person table in the middle of my luxury suite. 5 days before my arrival i was upgraded using 3 of my 25 Marriott Suite Night Awards to what i thought would be a great room to kick off the football season. So of course i was exited . I arrive at check in and Travis was a the time pleasant….then i got the news there would be a table in the room…..thinking small dinner table i said i would check it out and go from there. I get to the room and keys where not working…so called front desk and a nice young lady brought them up . What i found was a huge conference table smack in the middle of where the living and dining room area would be. Long story after going back down to speak with Travis i was hit with” no other luxury suites are available and this conference room is indeed considered a luxury suite ( sure ….i guess if you’re hosting a conference it may even suffice if you’re having a big party) neither which we were. So this “ Luxury Suites” has a mini fridge that doesn’t work and has a awful smell , underneath the sink there is a huge smelly stain…..not sure what it is. Long story short this room, the front desk and property fell short of Marriott quality and service. I will upload the room picture that was placed on my Marriott account the which room i was suppose to get and what i actually received. I do want to acknowledge Greg and the crew at Spectators. Great customer service.
Read more
Date of stay: September 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
PRICE RANGE
$218 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton kansas city hotel at crown kansas city, hyatt regency kansas city, hyatt kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
720
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sheraton Kansas City Hotel at Crown Center
Which popular attractions are close to Sheraton Kansas City Hotel at Crown Center?
Nearby attractions include Kaleidoscope (0.2 miles), Crown Center (0.2 miles), and SEA LIFE Kansas City (0.3 miles).
What are some of the property amenities at Sheraton Kansas City Hotel at Crown Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Kansas City Hotel at Crown Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kansas City Hotel at Crown Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Kansas City Hotel at Crown Center?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kansas City Hotel at Crown Center?
Conveniently located restaurants include Pierpont's at Union Station, The Rockhill Grille, and Harvey's at Union Station.
Are there opportunities to exercise at Sheraton Kansas City Hotel at Crown Center?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Kansas City Hotel at Crown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Kansas City Hotel at Crown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Kansas City Hotel at Crown Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Kansas City Hotel at Crown Center?
Many travelers enjoy visiting Union Station (0.3 miles), Thomas Hart Benton Home and Studio State Historic Site (1.9 miles), and Kelly's Westport Inn (2.3 miles).