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Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
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1,539 Reviews from our TripAdvisor Community

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Omaha, Nebraska
Reviewed 2 days ago NEWvia mobile

We checked in 2/25/17. We enjoyed staying at the Sheraton crown plaza . The friendly staff between valet and front desk and gift shop. Everyone had a smiling face and was quick to help. We checked in with Caroline she assist me with an item that I had to get printed off. And ira was a friendly face this morning....

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Helpful?
Thank melisap8715
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great experience you had with us and that our staff was warm and welcoming, making sure you had everything you needed for a top notch visit. We value your business and look forward to having you back again soon...

Haysville, Kansas, United States
Reviewed 4 days ago NEW

We were at the Sheraton for a conference. The room was very comfortable, spacious, and clean and the maid was very nice. We were fortunate to stay on one of the higher floors and had a lovely view. It was convenient and we enjoyed our stay.

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Helpful?
Thank Shari B
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

I appreciate you sharing your feedback regarding your recent stay at Sheraton Crown Center. It is great to hear what a signature stay you had what us and were able to relax in the comfort of your guest room soaking in the beautiful views of the city. We value your business and hope to have you back for another 5...

Austin, Tx
Reviewed 6 days ago NEW

Nice hotel in a good location - close to Union Station. However the last night we were there I noticed there wasn't any hot water at the sink- but figured ( wrongly ) that maybe it was a fluke. The next morning - no hot water. Let them know and they seemed to think that it was because the hotel...

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Helpful?
1Thank Barbara C
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am pleased to hear you enjoyed your overall stay and were able to take advantage of all the attractions in the area. I sincerely apologize for the inconvenience you experienced with the lack of hot water in your guest room. Our team will be working quickly...

Virginia Beach, Virginia
Reviewed 6 days ago NEW

Considering there was the Folk Alliance with 2500 musicians wandering around AND some sort of dance/choral conference with hundreds of teenagers wandering about as well...it was a great weekend! The staff was impeccable as is expected from a good Sheraton. They went out of their way to make me a very happy girl, including hunting down black wire ties for...

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Helpful?
Thank TravelingSHay
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am happy to hear what a great visit you had with us and that our staff went above and beyond to make your stay top notch. We take great pride in our club lounge and it is great you were able to enjoy all it...

Ankeny IA
Reviewed 1 week ago

I've been to this hotel many times and across different ownerships. It is still a wonderful place to stay when in downtown KC. The employees are particularly friendly and helpful regardless of their duties and position. The hotel was very accommodating to a couple special requests we had for the room. I enjoy the proximity to other downtown locations as...

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Helpful?
Thank drdeputy
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback regarding your recent stay at Sheraton Crown Center. I am very happy to hear what a great stay you had with us and that our staff was warm and welcoming, making sure you had everything you needed for the best stay possible. We are very fortunate for our central location and it is great...

Springfield, Missouri
Reviewed 3 weeks ago via mobile

Room key did not work. They were rude about it because it was not under my name but the person traveling with me. 30 minutes later we were still trying to get in so we can check out and for my Daughter to use the rest room. Security finally let us inane we barely beat check out. At least the...

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Helpful?
1Thank strob22
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback regarding your recent stay at Sheraton Crown Center. I am disappointed to hear the level of service you received from our team was less than satisfactory. As a Sheraton, our goal is to go above and beyond to ensure you have everything you need for a comfortable stay. I assure you our team will...

Yorktown, Virginia
Reviewed 3 weeks ago

Great stay at the Sheraton KC at Crown Center. Staff always as helpful and attentive. Spectators is great place to hang out with frinds! Robin Roberts went out of his way to help me get a shuttle at the last minute. Thank you to all staff!!

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Helpful?
Thank jlizarza66
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and that our staff went above and beyond to make your visit top notch. Your business is very important to us and we look forward to welcoming you back next time.

Lincoln, Nebraska
Reviewed 3 weeks ago

I love the Sheraton!! Everything about it. It is beautiful, the rooms are nice and quiet, the views are wonderful and the lobby area has several great areas to work. It's connection to the Link makes it possible to never leave the hotel, but to experience lots of cool things when coming in the winter. We stay here frequently and...

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Helpful?
Thank Kristinnicole7
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your warm comments on your stay with us at Sheraton Crown Center. I am pleased to hear what a great visit you had with us and were able to enjoy all the area has to offer. We value your feedback and look forward to welcoming you back in the future for another comfortable and memorable stay.

Reviewed 3 weeks ago via mobile

For those who don't know this hotel is infamous in the engineering community for the infamous Hyatt Regency Walkway collapse decades ago that killed over 100 people. Until 9/11, it was the deadliest collapse in American history. (the hotel had a beautiful monument hanging in the main lobby dedicated to all who lost their lives). I knew it was one...

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Helpful?
Thank js151515
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and were able to indulge in all the great sites and shopping in the Crown Center area. Our goal is to create as comfortable and accommodating a visit as possible and I am...

Joplin, Missouri
Reviewed 4 weeks ago via mobile

When we checked in we were told no bathtub rooms available. Then we were checked into a handicap room on 10th floor saying it had a bathtub?? It didn't. Concierge said 95% of hotel still had bathtubs. So, we were moved to 35th floor. Not 2 queen beds, but did have a bathtub and a pretty view of KC. A...

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Helpful?
Thank Nancy083012
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize if your stay fell short of your expectations. Our goal is to create as relaxing and accommodating a visit as possible. I am disappointed to hear if the amenities provided in our guest rooms were not up to standards as well as for the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 

Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Location: United States > Missouri > Kansas City
Price Range: $222 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity and Jetsetter so you can book your Sheraton Kansas City Hotel at Crown Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Kansas City Hotel at Crown Center staff and other travelers.
19 questions
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Overland Park, Kansas
over a year ago
Liberty
Kalamazoo, Michigan
over a year ago
over a year ago

See all questions (19)

Questions? Get answers from Sheraton Kansas City Hotel at Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Downtown view on an upper floor.”
 of 5 bubbles TravelingSHay, 6 days ago | Read review
“Just ask for any upper floor room or for the club level for extra amenities.”
 of 5 bubbles drdeputy, 1 week ago | Read review
“Higher floors gives a beautiful view of the city.”
 of 5 bubbles Connec407, Jan 4, 2017 | Read review
“Get a room on the north side for a fantastic view of downtown Kansas City”
 of 5 bubbles MLBogert, Jan 2, 2017 | Read review
“Best views all around”
 of 5 bubbles josephwU3673YC, Dec 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question