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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,365 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,360: English reviews
Huntington, Arkansas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel, great breakfast, close to downtown KC. We were told the beds were queen but they were full size. Not what we needed. But we made it work. Kids loved the pool. We might stay again if the beds were queen.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marsha K
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. Sorry to read about the mix up with the full size beds vs. queen beds. Our double rooms do have two full size beds and not queen beds. Glad to read that your kids loved the pool area. Thanks for staying with us. Ted Frerking General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The staff at this Embassy is top notch! Brandon and Sam at the front desk are fantastic and consistently went out of their way to make our stay a memorable one. Billy, the bellman/shuttle driver was equally as pleasant. In fact each employee at this location was friendly and willing to help out even if it wasn't exactly their specific... More 

Helpful?
Thank HCH2
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about our great staff and location. I will share your comments with Brandon, Sam, and Billy. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Ankeny, Iowa
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A very nice property and the two room suite was perfect for the grandchildren. The beds were very comfortable, but the hide-a-bed was a bit lumpy. The pool area is good sized and offers three options; whirlpool, 3' pool and 8' pool. The evening welcome "cocktail hour" is a pleasant experience. The breakfast offered will satisfy even the pickiest eater.... More 

Helpful?
Thank Randy C
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for having your family get a way at the Embassy Suites in Kansas City. I was glad to read that your grandchildren enjoyed our pool area and you were able to take advantage of our complimentary evening reception and breakfast. Thanks for staying with us. We look forward to your return. Ted Frerking General Manager More 

Kings Mountain, North Carolina
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is typical Embassy Suites layout, I stayed on 4th floor, 3 elevators were good and not long of a wait. There were plenty of families here since it was summer time they were typically enjoying the indoor pool and happy hour at night. All children were well behaved. I stayed the week temps were in upper 90's, hotel... More 

Helpful?
Thank Russell B
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. It was good to read you had a very nice stay at the hotel. We appreciate your business and look forward to having you return to our hotel. Ted Frerking General Manager More 

Fayetteville, Arkansas
Level Contributor
293 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend and I had one evening here on a girl's night away. We were greeted immediately and allowed to check in early. Like every city hotel, we had to pay for parking even though it was outside parking and we parked ourselves. However, it was inside a fence so well protected. Our room was neat, clean and comfortable. We... More 

Helpful?
Thank Massdane
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending comments on your recent stay to Trip Advisor. It was good to read that you enjoyed your stay at the hotel. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Bexley, Ohio
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I was visiting for a work conference and was very happy with our stay. The breakfast was excellent and the made to order omelettes were always good. I especially liked the staff who worked in the cafe area as they were really helpful, cleaned up immediately, and were even cracking jokes with us. It made us feel very welcome. Happy... More 

Helpful?
Thank muelissa
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had an excellent stay at the hotel and thought the hotel breakfast and evening reception were awesome. We appreciate your business and look forward to a return visit. Ted Frerking General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Overall experience was awesome. The entire staff provided excellent customer service. Tori went out of her way to provide customer delight when I wanted something sweet. She gave be a basket full of snacks and water. What a pleasant surprise!!!

Helpful?
Thank Shonda S
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about the excellent customer service you received at the hotel. We have a great team of associates who do a wonderful job of taking care of our guests. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Lincoln, Nebraska
1 review
2 of 5 stars Reviewed 1 week ago

Parking garage is gross and dirty. Rooms are humid and musty smelling. Bedding had stains! Breakfast buffet was the worst I've ever had. Actually one member of my party was sick after eating it. Not your top rated Embassy experience you'd expect for the "embassy" price.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jerri K
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I was disappointed to read that your stay at the hotel was not excellent. I do apologize for the issues you experienced and will review these with the staff so they can be corrected. We appreciate your business and hope to have you stay with us again on a future... More 

Travelers are raving about these Kansas City hotels

Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We like this hotel and stay here often due to its great location between Country Club Plaza and Westport. Although the hotel needs some updating, it's the staff that makes it great for us. Byron is a ray of sunshine in the breakfast area. He is friendly, attentive, and goes above and beyond. On Monday our kids slept late and... More 

Helpful?
Thank Julie O
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a very nice stay at the hotel. We appreciate your continued loyalty to our hotel and positive comments on the service that the staff provide to you during your stay. We have a great group of team members and they do a great job of taking care of our guests. Thanks for... More 

Saint Paul, Minnesota
Level Contributor
205 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for the first time and it was ok. The rooms are nice but the pillows are awful, it took about 10-15 minutes for my shower to get warm. Also, the managers reception needs a lot of improvement, some vegetables, chips and salsa.. Really? The beers were very good. Beyond that descent spot.

Helpful?
Thank Sjwiden
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a good visit to our hotel. I do apologize for the few items you mentioned and will share these with the staff so they can be corrected. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Location: United States > Missouri > Kansas City
Price Range: $162 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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