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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,625 Reviews from our TripAdvisor Community

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Showing 1,619: English reviews
Saint Louis, Missouri
Reviewed yesterday NEWvia mobile

The room seemed in disrepair, there was a large water stain on the ceiling. We checked in and used the digital key using the Hilton app, which was convenient however I stopped by the desk on my way in to see if I needed to do anything else and the guy shrugged and said no. I had no idea where...

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Helpful?
Thank Elh4572
Stillwater, Minnesota
HOTEL’S FAVORITE REVIEW
Reviewed December 18, 2016

Just when you think this hotel could not be operating more smoothly, it ups itself - AGAIN! We stay here every year in December due to its great location. However, it is the staff who are so attentive and so welcoming that you want to come back! Laura Harshaw, the Front Office Manager, has incorporated so many great ideas that...

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7Thank Margot1234567
About Hotel's Favorite Review
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had an excellent experience at the hotel. The hotel staff do a great job of providing excellent service to our guests and I am glad they lived up to that expectation during your visit. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Des Moines, United States
Reviewed 4 days ago NEW

My stay was great! There were many staff members who were friendly and helpful. The room was clean, and the lobby was as well. The food was good, and the evening reception was fun. Plus, the hotel is walking distance to bars and restaurants. I would stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 174martine
Wamego, Kansas
Reviewed 6 days ago NEW

This hotel did a very good job!! They charge for self parking and have no valet (used to) they hopefully will see value in that and go back to valet!! The training was good and accomodations were excellent!!

Review collected in partnership with Embassy Suites Hotels
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Thank James V
Reviewed 1 week ago NEW

The friendly and attentive staff at this place make it super easy to overlook the slightly tired building. And, not that there's anything specifically wrong with the accommodations, they're just a smidge out of date and some of the furniture has maybe seen better days. BUT, the breakfast buffet and the free cocktails during happy hour, more than make up...

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Thank Maureen M
Reviewed 1 week ago via mobile

I must say that I enjoyed my stay and will stay again if back to KC. That said, I realize that times have changed. Last time I stayed at an Embassy Suites was over 15 years ago. I was excited about returning. I remember the full Breakfast and the evening Manager Happy Hour was awesome. The free drinks was great...

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Thank Nyquistr
Bentonville, Arkansas
Reviewed 1 week ago via mobile

The hotel itself was decent, nothing great, but adequate. Be aware that there is a hospital across the street and you could here ambulances going by fairly frequently. Probably best to get a room facing away from the street. Location is good as there are quite a few good restaurants within walking distance.

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Thank Suke63
Kansas City, Missouri
Reviewed 1 week ago

From the time of check in the staff was warm friendly helpful and super efficient I have stayed here many times and have not been disappointed. Willie is a delight He really takes pride and care for serving the guest whether it is happy hour or morning breakfast. The entire staff makes it feel like home.

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Thank tarakj09
Bentonville, Arkansas
Reviewed 1 week ago

Hotel staff friendly and room was comfortable did have a musky smell. We were not told of parking fee and we checked in on site had already got a confirmation let system choose room it changed room type and we were charged more. Pool was nice and clean hotel is pretty and staff friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jhernandez81
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read you had a very nice stay at the hotel. We appreciate your business and look forward to having you return. Ted Frerking General Manager

Columbia, Missouri
Reviewed 1 week ago

I was happy with my stay. The staff was very helpful and professional. The room was clean and comfortable. They have one of the best continental breakfast I have ever had. I loved the pool and hot tub area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 500LindseyE
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about the nice stay you had at the hotel. We just renovated the pool and sauna so I am glad to read that you loved the pool area. Thanks for staying with us. We look forward to seeing you again soon. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Location: United States > Missouri > Kansas City
Price Range: $178 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travelers.
7 questions
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors have sweeter views.”
 of 5 bubbles maureenm455, 1 week ago | Read review
“All rooms are great! Plenty of room and very quiet.”
 of 5 bubbles anacK2577VJ, 3 weeks ago | Read review
“Talk to staff”
 of 5 bubbles skypath, Jan 15, 2017 | Read review
“Rooms away from the elevator are a good choice.”
 of 5 bubbles kansascitykatie, Jan 8, 2017 | Read review
“We were on a business trip and on different floors and no one had any complaints about it being loud.”
 of 5 bubbles vbevel90, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question