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Was here for a business trip, plus a Kansas City Royals game. Easy in and out, clean and comfortable room. The front desk staff were friendly and helpful!!! Would stay here again when I am back in the area
Started with my husband and I both making reservations - they noticed the double booking and helped us organize our plans with just the room we needed. Exceptional breakfast service - both quality of food and attention to detail by the staff.
I booked over the phone and was quoted one price. On the day of check-out, the hotel added an additional $40 per night for the stay. They never sent me an email confirmation (sneaky on their part!). As for the property itself, they have a...More
1 Thank Ptwizzle
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex
First of all, thank you very much for your recent stay at our Holiday Inn Express Hotel & Suites Kansas City Sports Complex, MO. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service,...More
This by far it the best staffed Express I have stayed at. The young lady at the breakfast bar was awesome and went out of her way to help everyone, the GM greeted my family and asked how our stay was and the operations manager...More
What an awesome staff. This was a big weekend in KC with Rockfest in town. It was late evening. The staff saw that we had a need for help to get up to our room. They did all they could to help us including locating...More
Response from Pamela H, General Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex
Thank you for taking the time to review our Holiday Inn Express and Suites. We are glad that you enjoyed your stay and we hope to see you again in the very near future.