We stayed at the 21C in Chicago previously and loved it. It was a no brainer to stay here when we came to KC to celebrate our sons 16th birthday. This was a nice location and down town was fantastically slow this holiday weekend. We enjoyed the art and went to a local coffee place right around the corner for breakfast. The staff was warm and welcoming and we were surprised with a penguin in our room for our celebration. We had dinner reservations elsewhere, but the Savoy looked great and when we come back, we will definitely eat there.
The hotel is pretty nice. The art collection is indicative of someone with plenty of money, but very little taste. There’s a bison head in the lobby which, to me is not cool. I guess they forgot that there were once 40 Million bison on the Plains until we slaughtered them down to about 5000. Nice trophy, I guess. Not art, though. Maybe the opposite of art—-cruelty.
Arranged the hotel well in advance to celebrate my mom’s 70th birthday which happened to land on the day the Packers were playing the Chiefs. Since we’re originally from WI, my brother and I decided to try to surprise mom with a game day experience. (She figured it out beforehand). I have loyalty with iPrefer, ALL and IHG and this hotel seemed to be the best fit in terms of our needs/desires and amenities. I contacted the hotel a couple of weeks out to add the other guest names to the reservation since we would all be arriving on different flights and had three separate rooms (also asked to be on the same floor if possible) as well as arrange for champagne and fruit and cheese in my mom’s room on arrival. No problem with the latter, but the former wasn’t honored (see comment later as I would like to start with the positive). Not sure I can say the location is the best for restaurants as we only walked to a couple of places and only one was less than 20 minutes away. But Ubers were ubiquitous. The hotel is nicely renovated and has some nice touches not least of which is the museum exhibition. One of our deluxe/standard rooms was upgraded to a one bedroom suite and pretty sure my mom’s room was a category up to a corner room. Think my brother got the shaft in terms of no upgrade but it was still a nice room. I thought all rooms were nice, comfortable bedding and decent bathrooms with the traditional sink from the original Savoy. The minibar was not accessible but my mom figured out how to order her own mini fridge (go mom). The welcome champagne and fruit and cheese plate was in her room and I was very impressed with the fruit and cheese presentation. The fitness room is nice albeit quite warm- our room was comfortably cool but the fitness room didn’t have any real air circulation. All of the housekeeping staff were very friendly and it was easy to get ice. One gripe I would have with the room amenities is that there aren’t any glasses or coffee cups, but we did ask for the former and didn’t have a problem. (I don’t drink coffee and my husband didn’t bother because the restaurant didn’t open until 9 am, which I guess in retrospect is weird) When I arrived we were able to check into two of the three rooms. The problem I had with check in was that my brother’s flight was early so he landed an hour before I did. Even though I sent the note two weeks prior and sent a follow up email day of after we knew the actual arrival schedule, he was denied check in until I arrived. So when I arrived, and was asked how I was I honestly said not very good and explained why. To be honest, I was tired and crabby because I had awoken at 4 am for the flight and was quite taken aback at the attitude of one of the individuals at the checkin. It was a bit contentious, but Diana who was the one directly working with us diffused the situation and was quite friendly. When she asked if we wanted to be on the same floor, I didn’t think it was worth the effort to make them rearrange everything. It put a sour taste in my mouth initially but didn’t ruin the entire stay because honestly everything else was great (even though the Pack lost). Not sure when I will ever have occasion to go back to Kansas City, but if I do, I would stay here again.…
The hotel was quiet and elegant, the staff was great and accommodating. The front desk directed us to the safest places to park. The art installation was interesting and of course the moveable penguins are always fun. Restaurants within walking distance for breakfast and lunch. Easy to get to from the freeway and interstate.
If you're going to have a sticker on your front door proclaiming that you're the 15th best hotel in the world/#1 in the Midwest (as ranked by a travel magazine I no longer respect), you better be ready to wow me. This place didn't. It's nice enough... and the artwork is interesting (if a bit twisted in spots). But it certainly did not live up to the hype. We're fairly frequent travelers and I know that we have stayed in at least 30 hotels with nicer amenities and better location than this one.