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219 W 9th St, Kansas City, MO 64105-1602
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Traveler (104)
Room & Suite (31)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#7 of 124 hotels in Kansas City
Location
4.6
Cleanliness
4.8
Service
4.5
Value
4.5
Travelers' Choice
The historic Savoy Hotel and Grill building has been transformed into 21c Kansas City. The 120 guest rooms and suites provide a welcomed sanctuary from the art and activity that fills the 21c galleries. Designed by renowned architecture firm Deborah Berke Partners and KC-based firm Hufft Projects, rooms have high ceilings, contemporary furnishings, large windows, and beautiful original artwork. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to 21c Kansas City!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Gift shop
Parking
Wifi
Restaurant
Wine / champagne
Meeting rooms
Non-smoking hotel
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Telephone
Flatscreen TV
Radio
Walk-in shower
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Trendy
Languages Spoken
English
269Reviews2Q+A15Room tips
Traveler rating
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Alex G wrote a review Aug 2022
Northbrook, Illinois382 contributions249 helpful votes
Hotel's Favorite
It is not very often when I don't think twice before giving hotel 5 star review. 21C in KC is one of those rare occasions. Well located, in downtown, but just few blocks away from craziness of Power&Light district. Easy to walk to and easy to drive to.... Front desk staff is simply wonderful! They went extra mile to make sure that our family is well taken care of, and provided platinum upgrade to tasteful and spacious suite. They even set up sofa for my daughter with linens and everything else needed. Every single person I dealt with during our 4 night stay was cheerful, pleasant, and helpful, no exceptions! Museum galleries were pretty interesting, as in other 21c hotels I visited (Nashville, Chicago). We haven't eaten breakfast in the restaurant, but stopped by for happy hour few times, and had light meal in their famed Savoy Restaurant. It was quite nice food and atmosphere, they also have good selection of drinks and wines. All in all, it was definitely the right hotel for us. Due to extreme heat we stayed inside the hotel more than we planned, but we were not bored. Can recommend this property without any second thoughts!
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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hrobinson1114 wrote a review Aug 2022
Nashville, Tennessee2581 contributions395 helpful votes
+1
I’ve now stayed at almost every 21C hotel (I haven’t been to Iowa). Gets an overall five stars with some stronger points and some weaker points. Strong: the artwork this time around was poignant, the thought provoking, and cohesive. The restaurant and restaurant staff were outstanding (The Savoy, reviewed separately). Their room service was awesome too. The beds at 21C have always been comfy and I like their toiletry products. Weaker: The front desk staff was a mixed bag. Generally helpful and nice, but I was received more coolly here than some other places. Housekeeping. I 1000% understand we are still struggling with COVID and the economy and labor issues. And I don’t know who had my room previously, but there were several small shards of glass in the seating area, there was a pair of underwear behind the couch (which I didn’t touch and left there), and I somehow found a pair of dried up old contact lenses on the bedspread. Please note, the room was generally clean and well appointed, but the three things I mentioned were pretty big things. Also, if we aren’t going to go back to having minibars (which I’m fine with), can we have mini fridges in the rooms? I get you’re trying to up-sell room service, but I would just like to be able to chill my water or have something cool to drink without asking for a (too small) bucket of ice. Would stay again. The positive far outweighs the negative. Tip: no valet parking, but there is a garage across the street that charges 10 bucks a night.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alexa Bustamante, Guest Services / Front Office at 21c Museum Hotel Kansas City
Responded Aug 15, 2022
Hello Traveler, Thank you for all of your comments and feedback, we appreciate it! First of all, it is always so wonderful when we get the chance to host a 21c Super Fan since we know how much you already love our unique Museum Hotel concept, so thank you for visiting the Kansas City location! I agree, our restaurant team is wonderful, and I'm so glad that you enjoyed the excellent dining menu. I do apologize for the areas of your visit that were not as strong, we definitely will use this as some training for the Front Desk team on service, and the Housekeeping team on room standards, as we typically hold both departments to higher standards than you experienced. I will also pass along your information to the Management Team regarding Mini Fridges. Please don't hesitate to contact me directly at abustamante@21chotels.com the next time you come to visit so I can ensure you receive a truly excellent experience. Best Wishes, Alexa B, Rooms Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PAUL V wrote a review Aug 2022
1 contribution
4 star hotel that lives up to the hype. Great hotel with a great restaurant and bar. I travel between Kansas City and San Francisco frequently for work and I must say I was very impressed with this hotels cocktail selections and the service provided at the front desk by Saymoni and the bar by Ty.
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Date of stay: August 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alexa Bustamante, Guest Services / Front Office at 21c Museum Hotel Kansas City
Responded Aug 15, 2022
Hello Traveler, Thank you for your review, we greatly appreciate your feedback! It is wonderful to see that you enjoyed your visit to the 21c Kansas City, and that Ty, Saymoni and the whole team were able to assist in providing a warm, comfortable stay. We truly hope to see you return! Best Wishes, Alexa B, Rooms Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dmeier wrote a review Jul 2022
Topeka, Kansas1 contribution
I never write hotel reviews but could not pass the opportunity up - Sadly, we were extremely disappointed in the room and staff overall for the expense incurred! Very SMALL "Deluxe King" room. Our bathroom sink had not been cleaned. The AC did not work well (in Kansas in July, really? Come on!) it was stuffy from the moment we entered the room. Set the thermostat at 65 around 4:30 p.m., no change ALL NIGHT. Forget about a downtown KC view. All of the windows are frosted on the bottom half. When we checked out the desk clerk simply took the keys and asked if we wanted a receipt, no mention of 'how was your stay' - if you are not sure enough of the product you are selling to even ask your guest how they enjoyed their time at the property - there is something wrong. Upon mentioning the AC did not work well and it was stuffy/humid, she asked what room we were in, looked at her computer terminal with a disappointed expression, and said she'd have engineering check it out - without making eye contact. She could have cared less! I felt at that point there was no reason to mention the dirty sink. Too bad, we enjoy visiting KC. We will stay at reputable newer chain hotels over this! Proceed with caution when booking this hotel!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa S wrote a review Jul 2022
Memphis, Tennessee8 contributions
Wonderful stay in this historic building. The Savoy Restaurant off the lobby is a special place in KC history with the Truman booth (his haberdashery was down the street) and beautiful stained glass windows. Friendly, helpful hotel staff, interesting art work in the public spaces and of course, the sky blue penguins, make for a repeat visit!
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Street parking is ample. This business and residential area felt very safe.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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481tori wrote a review Jun 2022
Saint Louis, Missouri1 contribution
I had a great time while staying at the 21c Hotel. The room was beautiful and clean. The employees were very kind and helpful. The restaurant was delicious! I will most definitely be staying here again!
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Bill wrote a review May 2022
Chicago, Illinois178 contributions608 helpful votes
Business trip in May - my usual suspect chain hotels were sold out, but I was really glad that I was able to come across this hotel. Pros: - Staff were all pleasant and professional. - My room was clean and large. - Restaurant/bar - good food with good bartenders. - Gym is new and clean with lots of good equipment to use for a business stay. - Locations - downtown is small enough you can walk everywhere and did not feel in danger at anytime. Cons: - Waitstaff at the restaurant could be better - had to flag down the staff while seated at the table. I also did not really explore the art as that is not my interest, but I was really happy with the stay and would come back if ever back in KC.
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Date of stay: May 2022
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alexa Bustamante, Guest Services / Front Office at 21c Museum Hotel Kansas City
Responded May 30, 2022
Hello Bill B, Thank you for taking the time to review our property, we greatly appreciate your feedback! It is wonderful to see that we were able to get you for a night away from those other chain properties, so we could show you a truly relaxing stay during your business trip. I do apologize for the issue with The Savoy you experienced, and I will share this feedback with our F+B team to ensure it is fixed. We hope to see you again on your next trip to the Kansas City area. Best Wishes, Alexa B, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeamusAlbondigas wrote a review May 2022
4 contributions2 helpful votes
After staying at this hotel for the last 5 nights, I can say it is more like an understaffed hostel than a mid-level hotel. We secured a booking on Hotwire for $98 a night for what was supposedly a $191 a night room. I There was minimum staff who appeared to have little to no training in guest services or the operation of a hotel. For example, there was no knowledge from the front desk on local restaurants or amenities. The response on more than one occasion was to check the internet. The room was not cleaned on two days despite being vacated the entire day. No help was available for luggage when arriving. Staff was usually sitting and talking to each other. All of this was annoying, but both travelers felt that the hotel was unsecure and too easily accessible to anyone. The room overall was mediocre, but did have nice linen and a nice shower. Overall, I would advise looking elsewhere for a room, as the hotel’s location is in a less desirable area of downtown, and the hotel itself does not begin to warrant the inconvenience of always getting into the car to travel to the entertainment areas that have better operated hotels.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alexa Bustamante, Guest Services / Front Office at 21c Museum Hotel Kansas City
Responded May 30, 2022
Hello SeamusAlbondigas, Thank you for reviewing your recent trip to the 21c Kansas City, we greatly appreciate all of the feedback and comments you have! We are so sorry that your experience fell flat of what was expected, we clearly missed the mark in providing you a comfortable, relaxing stay. I apologize for the issues you had with our staffing team, I will be sure to address this directly with the team to ensure we are not experiencing these problems in the future. I will also investigate with our Housekeeping Team to see why your service was missed, as we are providing daily service if there is no DND sign on the door. We apologize that this inconvenienced your stay! We truly hope that you will return to us in the future and give us the chance to show you an excellent stay. Please don't hesitate to reach out directly to me at abustamante@21chotels.com if you have any further comments or any questions. Best Wishes, Alexa B, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terry T wrote a review Mar 2022
Queen Creek, Arizona9 contributions
Very clean, pleasant and different. Loved the artwork! Not the friendliest staff, but not horrible. Never could find an ice machine on 3rd or 4th floor, but couldn't get a hold of desk by phone or in person. Area seemed safe and quiet on a Monday night, but would not venture more than couple blocks either way
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Free street parking after 5pm to 7am or 9am depending on which street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alexa Bustamante, Guest Services / Front Office at 21c Museum Hotel Kansas City
Responded May 30, 2022
Hello Traveler! Thank you so much for your review, we greatly appreciate your feedback! It is wonderful to see that you enjoyed our hotel, and the contemporary musuem exhibition we have hosted in our lobby. I do apologize for the issues you experienced with the Front Desk team, and I will be sure to address this directly with them. We truly hope to see you return in the future! Best Wishes, Alexa B, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rhodablair2911 wrote a review Mar 2022
1 contribution
My son came to town on break from his military duties. He likes new experiences so he picked 21c museum hotel for our stay over before returning home. We had a great time. We enjoyed the hotel and he and I had a wonderful time sitting in the bar visiting and enjoying the history and ambiance. My elderly parents were with us and their room had an issue with the heating. The staff IMMEDIATELY came to see about them and when the heat in their room had not improved, they moved them AND made sure the heat in the next room was indeed working. I was SO thankful for their care of my parents.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Roby, General Manager at 21c Museum Hotel Kansas City
Responded Mar 31, 2022
Thank you for your review and for choosing to stay with us. We are so happy you were able to spend time with your son during his break. We look forward to having you all with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$190 - $280 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
120
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Frequently Asked Questions about 21c Museum Hotel Kansas City
Which popular attractions are close to 21c Museum Hotel Kansas City?
Nearby attractions include KC Fountains (0.1 miles), Folly Theater (0.2 miles), and The Phoenix (0.08 miles).
What are some of the property amenities at 21c Museum Hotel Kansas City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Kansas City?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at 21c Museum Hotel Kansas City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Kansas City?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to 21c Museum Hotel Kansas City?
Conveniently located restaurants include The Majestic Restaurant, Phoenix Jazz Club, and Made in KC Cafe.
Are there opportunities to exercise at 21c Museum Hotel Kansas City?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Kansas City located near the city center?
Yes, it is 0.3 miles away from the center of Kansas City.
Are pets allowed at 21c Museum Hotel Kansas City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Kansas City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to 21c Museum Hotel Kansas City?
Many travelers enjoy visiting Union Station (1.3 miles), Thomas Hart Benton Home and Studio State Historic Site (2.9 miles), and Kelly's Westport Inn (3.5 miles).