Easy arrival team is extra nice and helpful. Self park or valet with ease. Front desk greeted me with "good news we've upgraded you before your arrival". Beautiful historic property in a really fun area, easy walk to food and shopping. On site restaurant is excellent for breakfast and evening cocktails and live music, the food is really tasty too. Had a wonderful suite on corner of building quiet, comfortable, daily room service too. Nice work out room. This place gets total experience for a traveler!
This is a fantastic hotel! It's special. We have family in KC and have stayed there numerous times in the last few years. It's a gorgeous building in a prime location on the Country Club Plaza. It's historic in that both Ernest Hemingway and Walt Disney stayed in the same block of buildings along the Plaza. And more importantly, the staff is the most helpful I have ever experienced anywhere in the world. The night manager John is exceptional. He greeted us on arrival, saw that we were comfortably put in our room, and even sent us complementary snacks. I wouldn't stay anywhere else in KC.
My new favorite hotel experience. I travel a lot and always stay at Marriott’s, but this one has been so pleasant from the check in, the room upgrade, the bottle of wine sent to my room, the live jazz each night in the hotel restaurant, the soft robe and slippers, and the fabulous breakfast. I almost want to stay in my room.
I recently stayed at the Raphael - the room and accommodations were fine enough. However - I am now 4 days past my stay and they are still “processing” the payment for my stay and thus holding on to the incidental deposit. This is unheard of as I travel a great and that is not the norm. I attempted calling several times only to be told to call back when the accounting office is open. I will not stay here again nor recommend this location in the future.
We were welcomed by everyone in the hotel. The front desk manager was delightful and went out of his way to get my wife some tea. It is hard to find anyone who takes pride in their job anymore. This was a beautiful hotel and overlooked the plaza lights. I would stay here for any other visit to Kansas City.
It was our 54th wedding anniversary, and our time at the Raphael couldn't have been more wonderful. Rarely in this day and age does one get service over and above the norm, but here, the service was truly spectacular. I made a reservation ahead at Chaz (and I will explain this pleasure under the restaurant review), but I had an idea to make our stay special for my husband. I wrote an email regarding it, and the new General Manager (John Armstrong) followed up with a phone call and then another email to tell me everything I had requested was all set. Not only that, but he seemed truly excited about making our anniversary memorable. He put a bottle of wine and nice note in our room which had a separate living room. He walked us down to Chaz and made sure we were properly seated at a table he had personally selected. He came by and chatted during the meal. I can't say enough about how special we felt, and how magical the evening truly was in every way. I have been to high end places in the U.S. and around the world, and a few have flopped miserably for special occasions. Not here! Kudos to the Raphael. Kudos to John. In this world, there still exists a place who truly cares and goes out of their way. By the way, the valet staff is amazingly efficient and friendly, and your car is parked safely. Another perk.…
The Raphael Hotel in the Country Club Plaza area of downtown is a throw-back to the old-style grandeur of hotels. The rooms are fairly large; our room had a bedroom and living area. The service is outstanding. The staff is very professional and accommodating. The hotel is across the street from the Country Club Plaza which is a shopping center. There are several expensive restaurants and stores at the Plaza, as well as every day restaurants. The Raphael Hotel has a parking garage for its guests. There are several attractions in the area. The room rates are higher than the chain hotels but worth it. By the way, the Raphael Hotel is part of the Autograph Collection by Marriott, a luxury group of hotels.
We only stayed here for a single night, but it was a wonderful hotel. The staff is the factor that put it above. It’s also well situated toward several sites around the city. We really can’t think of another hotel that we would recommend above this one in Kansas City. We wish we would have stayed another night or two, but still appreciated our time.
Excellent service and wonderful staff! Outstanding location across from shops and dozen restaurants. It is an older hotel, consider to have more character with updated amenities. Not a sleek modern hotel but the upkeep of the hotel was done well. I like and accustomed to city noise probably why they leave ear plug in the rooms for guest. Overall great stay! The restaurant and bar staff are top notch - outstanding experience!
What a quaint, boutique hotel. I stayed here on a business trip. My room was spacious, clean and had nice amenities (robes, Kurig, slippers, etc.). The hotel staff were super nice. The restaurant is quite good for breakfast and the wait staff was amazing. I would absolutely stay here again.
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