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InterContinental Kansas City at the Plaza, an IHG Hotel

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401 Ward Pkwy, Kansas City, MO 64112-2102
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Traveler (505)
Room & Suite (281)
Dining (25)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Kansas City at the Plaza, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 124 hotels in Kansas City
Location
4.8
Cleanliness
4.2
Service
4.3
Value
3.8
Discover Kansas City's historic charm at InterContinental Kansas City at the Plaza, offering well-appointed guest rooms and luxurious amenities paired with unrivaled hospitality and attention to detail. Discover Midwestern flair at American Slang Modern Brasserie, or unwind over handcrafted cocktails at the seasonal pool deck. Situated in the heart of Country Club Plaza, our hotel features beautifully designed and customizable events spaces including a Rooftop Ballroom.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
VIP room facilities
Iron
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Greek
2098Reviews44Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Katpyro wrote a review Oct 4
3 contributions1 helpful vote
If you want a great experience, make sure you book the concierge floor and you'll get to experience "Happy Hour with Don" and "Desserts with Don"! He is exceptional and loves his job... and it shows!!
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Date of stay: September 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Try to book on the 10th or 11th floor and you'll have access to the Concierge Amenity Room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jim o wrote a review Sep 2022
3 contributions
I was here for work and got here late and didn’t have a reservation and the nicest lady at the front desk,named Shayna Burton, was so helpful and made me feel right at home. She was even able to save me quite a bit of money with some knowledge about getting on the website and pre-booking a room that is kind of hard to know unless you’ve done that before! In addition to being overly helpful and accommodating, she could not have been funnier or more accommodating when it was so busy in the bar area and there was a line of people and she was the only agent working at that time. Parking was included and very accommodating and safe as well, I really appreciate what she did and the hotel is lucky to have her at the front! She should be full manager! Got me a great view of the beautiful plaza!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 1 week ago
We appreciate the wonderful comments and score from your recent stay. We will be sure to share this with Shayna. Thank you and we look forward to serving you again soon. Safe Travels,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FAMILY V wrote a review Sep 2022
1 contribution
Best part of stay.... Don is the friendliest of the staff at this hotel. During our three day conference stay most of the staff are pleasant not overly friendly or helpful. At least three conference attendees had their vehicles broke into in the parking lot. The hotel management told those individuals "it is not our problem." Not a stay I would have paid for...
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Date of stay: September 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Be cautious in the parking lot, park close to the building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 2 weeks ago
We appreciate your feedback form your recent stay. Thank you for mentioing Don, we agree, he is great and we will be sure to share this with him. Thank you and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob B wrote a review Sep 2022
Dallas4 contributions2 helpful votes
Came in for a wedding but didn't get the wedding room block as expected - however, Carmen at the front desk was awesome ... she took fantastic care to provide all that was included. She really did a great job and deserves to be recognized. She set us up with KCI Transport for trips around town and Andrew was an excellent resource - put him to use for your transportation needs. As for the facility ... pretty tired looking inside once you get past the lobby. It definitely needs a solid refresher, especially guest room hallways. Clean, but old - pretty high price tag for what you get (in my opinion). Great location, super service - just expected a little more for the price!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 2 weeks ago
We appreciate the feedback, especially about Carmen. We will be sure to share this with her. We are continuosly improving our hotel and we hope to have you back again soon so we can this to you. Thank you again for the feedback and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carolyn B wrote a review Sep 2022
1 contribution
The staff here were the best and made me feel so welcomed. From the valet to housekeeping all were so friendly, helpful, and accommodating in every way. I want to give a special shout out to Don with desserts. What a guy! He was working in the happy hour and appetizer room. He was cheerful, singing, and dancing while he worked. It was obvious he loves his job. He kept the area clean and made sure we were taken care of. The front desk staff on duty on August 24, were also the best. I made a mistake in my reservation and the man assisting me took care of the problem with no worries for me. Thanks so much to each of you. I will be back.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 3 weeks ago
What a great review! We truly appreciate you sharing. Especially the feedback about our team. We also believe we have the best team in Kansas City. Thank you and we look forward to hosting you again the next time you are in Kansas City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tyler R wrote a review Sep 2022
New York City, New York1 contribution
Had a wonderful stay at this location. Wonderful location and very comfortable atmosphere. The staff was really the difference maker. Bartender Robert, Server Don, and Shayna at the front desk made the stay worthwhile. If you are staying in KC, this is where you want to be.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 4 weeks ago
We agree!! Thank you for the great review and comments, especially about our team. We truly appreciate it and we will be sure to share this with them. Thank you again and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CEMike1985 wrote a review Sep 2022
St. Augustine, Florida164 contributions74 helpful votes
To begin, let me say that I have Royal Ambassador status with Intercontinental and Diamond status with IHG, so I have stayed at more than a few of their properties and I know what to expect. The bathroom was dirty when we checked in, clumps of hair in the soap dish and half full bottles of body wash (used). Room had hair on the back of the desk chair, and it did not appear the carpet had been vacuumed. I went to the front desk and told them about it, they said it would be addressed immediately (front desk clerks were very nice). Three hours later, when we returned from dinner (3 hours later), the room had not been addressed. We went back to the Front desk again. This time we were given drink and breakfast coupons, as well as a bag full of soaps and shampoo for our room (really, just give your customers a bag of stuff???) We were again told (this time by the manager) that it would be addressed. After having our drinks at the bar (about 1 hour later), we went to the front desk and were told the room was ready, housekkeeping even said on the radio that they had talked to us in the room! Not true. We went back to the room and found the door partially open and the bathroom not cleaned. This time I called teh front desk and asked the manager to come to the room. She sent a housekeeper who removed the hair and did a quick wipe down of the tables and chairs in the room. By this time it was 8:30 pm, so we went up to the 11 floor lounge for dessert and a drink. The lounge was full of kids running around, no glasses for the drinks, and no plates for the desserts. This morning, while taking a shower, I noticed stains on the shower curtain and the shower was not draining. The shower water pressure was terrible. My wife also stepped on a piece of wire on the carpet (so it wasn't vacuumed). Luckily, she was not hurt. Overall this property was more than disappointing. I expect a clean room, descent shower and security. None of this was proved by this property.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Go somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 4 weeks ago
Thank you for being an IHG Royal Ambassador, we appreciate the loyalty. We appreciate the feedback and apologize for falling short of your, and our expectatons. This was tough to read and we will be utilzing this as training for our team. Please reach out to me at jkeeley at kanascityic dot com so that we can discuss further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OK_Guy1974 wrote a review Sep 2022
22 contributions61 helpful votes
The property has very obvious deferred maintenance issues and is out of date. However, the people who work there made the stay and deserve five stars. The ladies working check in were bright and cheerful all the time. Don in the concierge lounge was pure fun every time we were in there. Joshua at the pool handled service and clean up, running all the time and kept a fantastic attitude despite the hectic pace. The hotel itself likely merits three stars due to condition. Cheers and thank you to all the people who made our stay great.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 4 weeks ago
We appreciate the kind words about our team. We agree, they are great. We are continually working to improve our product offering and we hope to have you back again soon, so you can see the improvements. Thank you again and we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea C wrote a review Aug 2022
1 contribution
We had a great time staying in the intercontinental. The best part was doing happy hour and dessert with Don. He made our stay more welcoming and cosy! Thank you for all you do Don! We would like to see Jazz nights come back instead of the blues & Rock. It took away from the relaxing wine down that the hotel just to have.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded 4 weeks ago
Dessert with Don is the best. Thank you for mentioning him, we truly apprecaite it. We hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz W wrote a review Aug 2022
1 contribution
We stayed here in mid July, and were supposed to have a room with a balcony and a mini fridge. Room had neither… they were able to get a mini fridge and bring it in, but no balcony of course. Room was clean and comfortable. Pool was packed on Saturday. I heard someone say that people can get day passes to the hotel, which made it not as relaxing for overnight hotel guests. The pool was much better on Sunday and Monday
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded Aug 26, 2022
We appreciate the feedback from your recent stay. We apologize for the issues with your room. We did have a shortage of refrigerators, but have since ordered more. We do offer passes for outside guests, but limit or close out on weekends due to occupancies. We have been busy with in-house guest, icluding families and multiple occupancy rooms which does cause a full pool area. We apologize for the inconvenience. We again thank you and hope to have the opportunity to serve you again soon. Jeff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$220 - $336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kansas city at the plaza hotel kansas city, kansas city intercontinental, fairmont hotel kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
371
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Frequently Asked Questions about InterContinental Kansas City at the Plaza, an IHG Hotel
Which popular attractions are close to InterContinental Kansas City at the Plaza, an IHG Hotel?
Nearby attractions include Country Club Plaza (0.2 miles), The Better Cheddar (0.1 miles), and Cinemark Palace at the Plaza (0.2 miles).
What are some of the property amenities at InterContinental Kansas City at the Plaza, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Kansas City at the Plaza, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at InterContinental Kansas City at the Plaza, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Kansas City at the Plaza, an IHG Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to InterContinental Kansas City at the Plaza, an IHG Hotel?
Conveniently located restaurants include Eddie V's Prime Seafood, Gram & Dun, and Jack Stack Barbecue - Plaza.
Are there opportunities to exercise at InterContinental Kansas City at the Plaza, an IHG Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental Kansas City at the Plaza, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Kansas City at the Plaza, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Kansas City at the Plaza, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Kansas City at the Plaza, an IHG Hotel?
The staff speaks multiple languages, including English and Greek.