INTERCONTINENTAL KANSAS CITY AT THE PLAZA $184 ($̶2̶2̶4̶) - Updated 2019 Prices & Hotel Reviews - MO

4.0

Location

Cleanliness

Service

Value

Certificate of Excellence

Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment.

Full view

Property amenities

Fitness Center with Gym / Workout Room

Pool

Room Service

Restaurant

Bar/Lounge

Banquet Room

Breakfast Available

Business Center with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Paid Wifi

Pets Allowed ( Dog / Pet Friendly )

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Great View

Park View

HOTEL CLASS

Hotel links

Visit hotel website

Special Offer:Book Direct and Save

Hotel deals

Full view

96Great for walkers

97Restaurantswithin 0.75 miles

15Attractionswithin 0.75 miles

Contact

401 Ward Pkwy, Kansas City, MO 64112-2102

+1 877-859-5095

Getting there

Kansas City Downtown Municipal Airport6 mi

Fairfax Field9 mi

See all nearby hotels

Nearby restaurants

Jack Stack Barbecue

5 minAmerican

Eddie V's Prime Seafood

See all nearby restaurants

Nearby attractions

The Nelson-Atkins Museum of Art

15 minArt Museums

The Ewing and Muriel Kauffman Memorial Garden

15 minGardens

Loose Park

7 minBattlefields

J.C. Nichols Memorial Fountain

11 minFountains

See all nearby attractions

1,846Reviews

470Photos

29Q+A

100Room tips

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Popular mentions

Very good service, clean, convenient

Really liked this hotel. The service was great. They returned our laundry within 1 hour. The room service was good. The rooms were clean and well appointed. The restaurant in the hotel is great and the bar is nice - has fire place and good music. Easy to walk to shops…

Date of stay: February 2019

Response from Don B, General Manager at InterContinental Kansas City at the Plaza

Responded yesterday

Dear travelingworkingmom, Thank you for letting us know you had a great stay at the InterContinental Kansas City. We’re glad you enjoyed the clean and well-appointed guestroom, the service from our team and your experience in American Slang Modern Brasserie and the Oak Bar. It’s great to hear you will be staying with us again. We’ll all look forward to that time! Sincerely, Don Breckenridge General Manager

5-star location but a 3-star hotel

This hotel has the best location on the Country Club Plaza but it is really only appropriate for business travelers and some couples. In spite of a big remodel, the whole place still feels dated and stuff. Rooms are VERY POORLY DESIGNED with such deficiencies as the bathroom…

Date of stay: February 2019

Response from Don B, General Manager at InterContinental Kansas City at the Plaza

Responded 2 days ago

Dear davidfromop, Thank you for sharing your opinion on TripAdvisor. We’re glad you enjoyed the concierge experience and the hotel’s amazing location in the heart of the Country Club Plaza. We understand that design and décor are a personal preference. We regret that you don’t share the same level of enthusiasm as other guests about the recent renovations. The hotel has many different configurations of guestrooms and suites, including the restrooms with-in them. Please feel comfortable in contacting me directly at dbreckenridge@kansascityic.com prior to making your next reservation and we'll ensure you receive accommodations that best suit your needs. Sincerely, Don Breckenridge General Manager

COLD STAY BUT WARM SERVICE

Id like to recognize Mafutani Oneal. She was the server at our event function on 2/7 and was also up early working the breakfast shift at the restaurant the next morning. She went above and beyond at both to make sure I was welcomed and took care of my needs. Please…

Date of stay: February 2019

Response from Don B, General Manager at InterContinental Kansas City at the Plaza

Responded 1 week ago

Dear Victor F, It certainly has been unusually cold in Kansas City this year thus far. The last two days were above 50, which was welcomed by everyone, and we’re now two days closer to Spring! Thanks for letting us know how much you enjoyed Mafutari’s service. We’ll be sure to share your comments with her. We’ll look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager

+2

Disgusting mold! Stay away!

Sitting at a table in concierge lounge enjoying the gorgeous view when we discovered what was lurking above us. Friendly staff, great location but filthy and could make customers very ill. Would not reccomend

Date of stay: January 2019

Response from Don B, General Manager at InterContinental Kansas City at the Plaza

Responded 1 week ago

Dear Angela M J, We’re glad you enjoyed our friendly staff and the hotel’s extremely convenient location in the heart of the Plaza. The damaged ceiling resulted from a new leak, which surfaced during a very recent heavy rain storm. We were not aware of the leak. There had not previously been a leak in this area. Because it was in a tucked away location, we did not see it during our daily inspections. The damage was corrected the same day you brought it to our attention. We appreciated you making us aware of it. In separate correspondence we have had, we know you will be returning, and we look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager

We live the Intercontinental on the Plaza. Craig in the concierge level room is super helpful and really knows KC. Many customers stay here and give us good feedback. I love the views and accessibility to the Plaza and Loose Park.

Date of stay: February 2019

Response from Don B, General Manager at InterContinental Kansas City at the Plaza

Responded 1 week ago

Dear LetsGo800, Thank you for sharing your experience at the InterContinental Kansas City on TripAdvisor. We glad you enjoyed everything and we’ll be sure to share your comments with Craig. Please stay with us again soon! Sincerely, Don Breckenridge General Manager

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