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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,419 Reviews from our TripAdvisor Community

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Showing 1,407: English reviews
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springfield, mo
Reviewed 2 days ago NEWvia mobile

We got a great deal at The Intercontinental. We were concerned at first because of all the construction going on. It was a little challenging figuring out where to go for the valet, your room, etc. the first time we had to figure it out. After that, no problem. The new rooms are very pretty. The staff went out of...

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Helpful?
Thank swanney
Reviewed 1 week ago via mobile

We were in Kansas City for a funeral, so we weren't in need of much. Reading the reviews, i knew it was an older hotel, so I didn't expect much. I was so pleasantly surprised. The service was amazing!! And the 24-hour room service, once again, 24- hour, was on time, extensive, and delicious. While you're near so many nice...

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Helpful?
Thank Joy W
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Joy W, First of all, please accept our condolences for your loss. It's always nice to learn when we exceed a guest's expectations, especially for a first-time guest. We appreciate you sharing your experience on TripAdvisor and thank you for your kind words! We do hope you will have the opportunity to return to Kansas City and stay with...

Reviewed 1 week ago

We went as a romantic overnight stay. While the hotel room was mostly clean there were noticeable aging in the bathroom needing repaired. The tile in the tub needs grouted and the toilet seat hinge was not cleaned thoroughly. We were disappointed that there was no spa tub. We stayed in a room with a balcony overlooking the plaza, which...

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Helpful?
Thank Cyndee G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Cyndee G, Thank you for your feedback. We're glad you enjoyed your clean room and the private balcony overlooking the beautiful Country Club Plaza. Please accept my apologies for the details we missed. Your comments have been shared with our Executive Housekeeper so further training on our 4-diamond standards may be provided to the housekeeper assigned to your room....

Columbia, Missouri
Reviewed 1 week ago

I was able to stay on a newly renovated floor and my room was great. One of the most comfortable mattresses ever! The view of the plaza was beautiful, too. Lunch in the Oak Room was delicious and plentiful. If you need meeting space arrangements, I highly recommend asking for Nicole. She was such a fantastic help for our group!

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Helpful?
Thank jamimba
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear jamimba, Thank you for staying with us and for letting us know how much you enjoyed the recently renovated guestrooms and the new mattresses! Guest feedback about the new decor has been extremely positive. We're also pleased to learn you enjoyed the spectacular view and lunch in the Oak Room. We'll let Nicole how much you enjoyed working with...

Reviewed 1 week ago via mobile

It's always a special treat to come down and spend the weekend at the Intercontinental Country Club. Craig Walters in the Concierge Club has always made our stays the most memorable with his personalized attention every time we visit. He is a big part of our decision to stay at the IC for special occasions and become IHG Reward members.

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Helpful?
Thank Kenton C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Kenton C, Craig is consistently singled out by guests for providing a level of personalized service that keeps them coming back. Your kind words will be relayed to Craig and I know he will be excited to learn how pleased you were! Whenever I may be of service during any of your future stays, please do not hesitate to...

Omaha, NE
Reviewed 1 week ago via mobile

This is my second visit to the Intercontinental in 4 months. Craig was wonderful to us both times. He is professional, friendly, and oh so helpful. We will continue to stay at this beautiful hotel during our KC visits. Thank you Craig!

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Helpful?
Thank HootCheech
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear HootCheech, Thank you for again choosing the InterContinental Kansas City. We appreciate you sharing your comments on TripAdvisor and letting us know Craig is making a very positive impact during your stays with us. Please know your feedback will be shared with him. We look forward to welcoming you back! Sincerely, Don Breckenridge General Manager

Nokesville, Virginia
Reviewed 1 week ago via mobile

First- I initially thought this hotel was 5-Star's but was told it was 4-Star. After staying I am not so sure the 4-Star rating is appropriate. The rooms are severely outdated, even the newly renovated rooms has cracks in the bathroom door, cracks in the walls appear to be painted over. If your plan is to workout on the treadmills,...

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Helpful?
Thank BigRod47
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear BigRod47, Thank you for your feedback and please accept my apologies for all aspects of your stay not exceeding your expectations. I would appreciate the opportunity to communicate directly with you so I may personally apologize and learn some more details to allow us to follow-up internally. The best way to contact me is dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General...

Ponca City, Oklahoma
Reviewed 2 weeks ago

My husband attended a conference here in January. Love, love, love this hotel and the staff! They are so friendly and always greet you with a smile. Most times they will call you by name, very impressive. Thank you InterContinental for a great experience.

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Thank KKH9035
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear KKH9035, Thank you for your kind words. We obviously appreciate you sharing your experience at the InterContinental Kansas City on TripAdvisor. It's always an honor to receive a 5-star rating. We are very fortunate to have a team of professionals who understand that service is everything. After all, this is the hospitality business! It's always our goal to provide...

Colorado Springs, Colorado
Reviewed 2 weeks ago

I stayed last week at this hotel as it was receiving some of the final touches of a renovation. I stay regularly at this hotel and the update was somewhat overdue. New colors (the new gray and silver theme is much more inviting), new furnishings, increased bathroom lighting, and ready access to outlets (standard and USB) increase both the aesthetic...

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Helpful?
Thank Tony R
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Tony R, It was great to see you last week and I enjoyed being able to catch up. Your positive comments about the renovation were great to hear, and we appreciate you sharing your thoughts on TripAdvisor. Your kind words about Candice, Craig, Melanie, Reuben and Donyel will be shared with each of them. I completely agree with you...

Des Moines, Iowa
Reviewed 2 weeks ago

My friends and I came down for a weekend to celebrate birthdays and Craig Walter was wonderful. He helped us make dinner plans and sent champagne to our room. Craig was friendly and outgoing. He helped make our stay a wonderful one. Thank you! Bre

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Thank breanne180
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear breanne180, Thank you for choosing the InterContinental Kansas City at the Plaza, and for sharing your comments on TripAdvisor. We'll be sure to let Craig know how much you enjoyed his service. We look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Price Range: $188 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travelers.
23 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My corner room on the west side of the hotel afforded a beautiful view of the plaza.”
 of 5 bubbles jamimba, 1 week ago | Read review
“Request plaza side and if your staying in the winter,check to see if the Plaza lights are on!”
 of 5 bubbles KKH9035, 2 weeks ago | Read review
“Ask for Plaza view-worth the extra money”
 of 5 bubbles Flopthis25, 3 weeks ago | Read review
“Request the 6th floor”
 of 5 bubbles admiraljedi, 5 weeks ago | Read review
“My room was 607. It allowed for great views of the Plaza shopping district.”
  • The snow falling on the Plaza
  • Fridge inside cabinet
  • At the window panel sides inside the room. Yuck!
  • Before the snowfall
 of 5 bubbles Hitheroadwithme, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question