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InterContinental Kansas City at the Plaza

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1,313 Reviews from our TripAdvisor Community

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Showing 1,302: English reviews
Bentonville, Arkansas
Level Contributor
234 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great place to stay during the art fair. Comfortable clean room with very large flat screen tv. We stayed on the concierge floor. Drinks on the patio with great service. Very attentive valets with fast car retrieval. Look forward to next year.

Helpful?
Thank jams4golf
Joplin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Absolutely beautiful hotel and perfect for visiting the Plaza. Always do concierge level and Craig Walter is the best. He's always so attentive and takes such great care of us. He's the reason we continue coming year after year!

Helpful?
1 Thank Pollybelle7
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Pollybelle7, Thank you for sharing you experience at the InterContinental Kansas City on TripAdvisor and for letting us know how pleased you were with your stay and the service provided by Craig. Please know how much we appreciate your loyal patronage and we look forward to welcoming you back! Sincerely, Don Breckenridge General Manager More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had an amazing stay. Our room had a view of the plaza. The room was clean, very big, lovely. The staff was courteous and friendly. We had no issues with anything at all. Loved our stay and will be going back again. Highly recommend.

Helpful?
Thank Amber W
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Amber W, Thank you for letting us know your stay at the InterContinental Kansas City was perfect. We appreciate you sharing your experience on TripAdvisor and awarding the hotel a 5-star rating. Please stay with us again soon! Sincerely, Don Breckenridge General Manager More 

Albuquerque, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

This grand old lady is not what she used to be. Yes, the front desk people are as supercilious as ever, and yes, the view of the Kansas City Plaza is a good as it always was. But the room .. at least mine .. is just not up to par. My room was on the third floor directly above... More 

Helpful?
1 Thank TheSeniorTourist
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear TheSeniorTourist, Thank you for your feedback. We're happy you enjoyed the service from our team and the hotel's amazing location in the heart of the Country Club Plaza. Please do accept my apologies for the issues in your guestroom.We completed a renovation of the hotel's meeting space late last year. On January 4, a full renovation of all guestrooms... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Intercontinental in KC for almost a week for a conference and I can honestly say this hotel is a network of very caring individuals! My ring fell off while drying my hands in the bathroom and I accidentally dropped it into the laundry basket. By the time I had noticed, they had already cleared the hamper.... More 

Helpful?
Thank Mary-Katherine K
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Mary-Katherine K, Thank you for sharing your experience on TripAdvisor. Obviously, we were all very relieved when Antoine found your ring. He understood it had great sentimental value to you and he was more than pleased to take the necessary time to go through each hand towel. Please know we have shared your comments with Antoine. They made him... More 

Tulsa, Oklahoma
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at the InterContinental hotel last weekend while in Kansas City for a Chiefs game. We have stayed there for years and always stay on the concierge floor. Truly this is the only reason we continue to stay here, as over the years the hotel has really gone downhill. I am not sure if it is... More 

Helpful?
1 Thank ddanaher55
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear ddanaher55, Please accept my apologies for the fact your most recent stay with us was not up to what you have come to expect. I would appreciate the opportunity to communicate with you directly so I may personally apologize, make amends and obtain more details so we may follow-up internally. Sincerely, Don Breckenridge General Manager dbreckenridge@kansascityic.com More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

While attending a conference at the Intercontinental, I needed to deliver a webinar to a different conference out of the country. What's more, the technical requirements for the webinar were unusually stringent, which meant I couldn't just log into the event through my hotel room wifi. In accessing the high-level technical connections I needed, I received tremendous service and assistance... More 

Helpful?
1 Thank Jordan F
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Jordan, Service is everything so we're very happy to learn the friendliness and attention to detail you experienced from all our staff was outstanding. Because of all the meetings and conventions held at the hotel, we have an on-site group of professionals dedicated to serving the various, and sometimes complex, audio/visual needs of our guests. Chad and Patrick will... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Everything was perfect for our stay. Our room wasn't ready at the anticipated time but we were given a good deal at the hotel bar for our troubles. The view of the plaza area is excellent and the pool area is very nice. This is everything you could ask for from a 4 star hotel. It's clean, the staff is... More 

Helpful?
1 Thank Joseph M
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Joseph M, It's always gratifying to hear from a satisfied guest! Thank you for letting us know our team took good care of you while you waited for your room, and that you found the hotel clean, the staff very friendly, the pool relaxing and the view excellent. We'll look forward to your next visit. Sincerely, Don Breckenridge General... More 

Harrisonville, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great evening at Intercontinentil Hotel!!!! Thank you Craig Walters. Wonderful evening out with the girls. Had a great time in a fantastic room. Plan on coming back in December with our friends. Hope we meet up with Craig Walters again.

Helpful?
1 Thank Laura A
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Laura A, Thank you for sharing your experience at the InterContinental Kansas City on TripAdvisor. Craig always does an amazing job and we'll be sure to let him know the service he provided you earned the hotel a 5-star rating. It will be our pleasure to welcome you back in December! If I may be of any assistance at... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here on business for three days. Pros - the lobby is pleasant and the staff were all very nice. I checked in easily. Large room. Balcony. Food at The Oak was pretty good. Breakfast was better at the restaurant vs having it in room. Cons - Long lackluster halls with old furnishings. My room was large, but everything... More 

Helpful?
1 Thank Jennifer V
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Jennifer V, Thank you for your feedback. We're glad you enjoyed the lobby and found our staff to be very nice. Please do accept my apologies for the issues in your guestroom. On January 4, a complete renovation of all guestrooms and corridors will begin. A model room has been set-up to showcase the new look and the guest... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Location: United States > Missouri > Kansas City
Price Range: $188 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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