InterContinental Kansas City at the Plaza
2,049 reviews
#19 of 125 Hotels in Kansas City
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401 Ward Pkwy, Kansas City, MO 64112-2102
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (258)
Dining (23)
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Kansas City at the Plaza
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#19 of 125 hotels in Kansas City
Location
Cleanliness
Service
Value
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
VIP room facilities
Iron
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Classic
Languages Spoken
English, Greek
Location
Full view
92Great for walkers
Grade: 92 out of 100
91Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
401 Ward Pkwy, Kansas City, MO 64112-2102
Getting there
Rental CarsSee rental cars from $40/day
2049Reviews40Q+A100Room tips
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Popular mentions
From the time I walked in the door and was greeted by John the head Bellman and do you and Jonathan at the front desk pleasant experience. I had a great room overlooking the plaza with the beautiful holiday lights so that was a great treat for us. Everyone on staff that I encountered was very pleasant and excellent at their jobs. Besides besides the people I mentioned above Mike at the front desk was great to work with. I also encountered Cory the food and beverage director and the very jovial Don that made everyone happy and the concierge lounge. When coming to Kansas City that should be everyone’s go to hotel.
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
This hotel is not as it advertises. My spouse and I were booked here for 5 nights for a business meeting. Upon check in it was obvious that the bathroom was very dirty as if not cleaned at all from the previous guests. As we arrived very late, the following morning we asked hotel staff to please clean the bathroom which they did somewhat. There was mildew and hair on the ceiling and surfaces still not clean. Wallpaper peeling off the wall. Outlet in the bathroom did not work and mirror was chipped. Our hot and cold water did work fine. Refrigerator did not work. But have to say I did not ask hotel staff to check it. The bed area was satisfactory. Bed was comfortable in spite of a comforter that was more suited to an unheated cabin in the mountains. Staff was very courteous and helpful. Especially give a shoutout to restaurant (Slang) staff who worked their hardest to serve an after Chiefs game crowd while being terribly understaffed. Truthfully, if we weren't locked in with a group, we would have checked out after the first night.…
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Date of stay: November 2021Trip type: Traveled on business
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded 2 weeks ago
A clean, comfortable and well appointed guestroom is a minimal expectations and we apologize for not delivering that on this stay. We hope to have another opportunity to serve you again so that we can show this was an anomally and not the norm. Thank you and safe travels.
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+1
This hotel is in a great location for The Plaza area, but sadly looks a bit neglected, partly because the fountain at the front is broken, dry and has tape marking part of the walkway off. Once inside it's better, there is a lovely fireplace in part of the lobby and service was good. Room and bathroom were both very spacious and had a balcony overlooking the Plaza. We ate breakfast by the bar on our last morning, but the Omlet was cold and the Oatmeal undercooked, so that was disappointing. I understand things have suffered because of Covid, but I expected better for the price.
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Date of stay: October 2021Trip type: Traveled with friends
Room Tip: There is a daily fee to park, but they did waive it for us as the garage barrier wasn't working...
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1 Helpful vote
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded 2 weeks ago
Thank you for the feedback, we truly apprecaite it. The front area had a water main break so the city is working on this currently. We also drain the fountains for the winter to ensure thet are not damaged by freezing. We miss them as well and will start them back in the spring. We also apolgize for the issues with breakfast. We will share your feeback with our culinary team to ensure we correct moving forward. Thank you again and we hope to have the opportunity to serve you again soon. -Jeff Keeley, General Manager
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+1
Front of hotel water fountain has been broken for over 2 years now. Rooms have peeling wallpaper, that is in dire need of renovation. Stains on bathroom floors. For the money you pay for an Executive Suite at InterContinental, this is unacceptable. Motel 6 has nicer accommodations. Nobody answers the "At Your Service" phone connection, it just rings, rings and rings. Country Club Plaza view from Executive Suites is overlooking the hotel rooftop and AC units. Very disappointed with our stay, so much we will not return. (see photos)
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Tip, stay at the Raphael Hotel across the street.
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Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded Oct 11, 2021
Thank you for your feedback and we apologize for falling short of your expectations. A clean, funcitonal and well appointed guest room is a minmal expectation and we apologize for not delivering that on this stay. We hope to have you back with us again soon so that we can show you the true InterContinental Hotel experience. Just and FYI, the water feature in front of the building is actually a reflecting pool and not a fountain.
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I needed one night to get away, currently in health care and working a lot, so I decided to stay the night at a hotel, get some peace and quite and great service, hubby said “ you should stay at the intercontinental- it’s the best in the plaza “ so I booked it, there was no valet ( I should say there was free self parking) the front desk people were rude, no room service , only breakfast but no menu available. They said it’s Covid precautions but strange because guests were roaming around without masks ( hotel probably trying to save money ) Bathroom was small and disgusting, one towel, small shower, only thing was that the bed was comfortable. Pretty trashy for a hotel that costs over 300 for one night. Never staying here again. What a disappointment.
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Date of stay: October 2021Trip type: Traveled solo
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded Oct 11, 2021
Thank you for the feedback on this recent stay with us. We apologize for your stay falling short of your expectations. We are bringing back services as staffing allows. Valet and our Concierge Lounge will be open by November. Room service for dinner should be back by then as well. Our menus for room service are on the TV under hotel information, we should have informed you of this. We attempt to have all guests adhere to the mask mandate, but some are more compliant than others. We hope to have another opportunity to servce you again as we are certain we can improve upon this stay.
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PRICE RANGE
$150 - $276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kansas city at the plaza hotel kansas city, kansas city intercontinental, fairmont hotel kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
371
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Claim Your Listing Frequently Asked Questions about InterContinental Kansas City at the Plaza
Which popular attractions are close to InterContinental Kansas City at the Plaza?
Nearby attractions include The Nelson-Atkins Museum of Art (0.7 miles), The Ewing and Muriel Kauffman Memorial Garden (0.7 miles), and Loose Park (0.4 miles).
What are some of the property amenities at InterContinental Kansas City at the Plaza?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Kansas City at the Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at InterContinental Kansas City at the Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Kansas City at the Plaza?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to InterContinental Kansas City at the Plaza?
Conveniently located restaurants include Eddie V's Prime Seafood, Gram & Dun, and Eggtc..
Are there opportunities to exercise at InterContinental Kansas City at the Plaza?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental Kansas City at the Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Kansas City at the Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Kansas City at the Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Kansas City at the Plaza?
The staff speaks multiple languages, including English and Greek.