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InterContinental Kansas City at the Plaza

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Traveler (342)
Room & Suite (213)
Dining (16)
Overview
  • Excellent58%
  • Very good22%
  • Average10%
  • Poor6%
  • Terrible4%
Travelers talk about
“concierge floor”(93 reviews)
“craig walter”(83 reviews)
“reuben”(24 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Special Offer: Book Direct and Save
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,746)
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1 - 5 of 1,731 reviews
Reviewed 3 days ago

We stayed at this hotel while in KC to go to the Royals - Cubs game. First of all we were guaranteed early check in, so we get there at 1pm and do not get checked in until 3:05 pm. We were told several times,...More

Thank mmshaw07
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded today

Dear mmshaw07, Thank you for your feedback and we certainly regret that your expectations were not exceeded. The hotel’s check-in time is 4pm. Our staff is trained not to guarantee an early check-in on the day after the hotel is sold, which the hotel was...More

Hotel's Favorite
Reviewed June 23, 2018 via mobile

I stayed here for two nights while on business in Kansas City. This is an upscale hotel located in the approximately named Country Club neighborhood of Kansas City. My room was very spacious and comfortable. It had all the amenities that you would expect of...More

2  Thank GeogProfOH
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded June 26, 2018

Dear GeogProfOH, Thank you for your comprehensive review and feedback. We’re very glad you enjoyed everything and we appreciate the 5-star rating. It’s great to see that you will stay here again, and our entire team will look forward to that time! Sincerely, Don Breckenridge...More

Reviewed 5 days ago

While we were not able to stay here, we were able to meet some of the staff and see a room. The hotel is beautiful, the rooms are spacious and elegant, and the property feels like the many diamond rating that it has rightfully received....More

Thank Faithfamilyfun
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 days ago

Dear Faithfamilyfun, Thank you for your kind comments. We’ll be sure to share them with Chris, who is the newest member of our front desk team. It’s great to see you were so pleased with your interactions with him. The hotel is very proud of...More

Reviewed 5 days ago

We came in late on a Monday around 9:40 pm and proceeded to get checked in and head up to our room. We stayed at the hotel until 12:45 pm on a Wednesday . When we arrived back home we discovered that we never received...More

Thank Stacy M
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 4 days ago

Dear Stacy M, Thank you for your feedback and please accept my apologies for the frustrating experience you encountered with not receiving notification that your card was left at the front desk. We train our front desk staff to research if a lost card belongs...More

Reviewed 1 week ago

We were in town for a wedding and decided to stay here. From the time we stepped into the door of the hotel we knew it was going to be everything we wanted and more. The front desk staff Miranda and Adam went beyond their...More

Thank PrimadonnaCalifornia
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 6 days ago

Dear PrimadonnaCalifornia, Okay - I must admit to chuckling when I saw the name you submitted this review under. Thank you! Please know we appreciate you taking the time to share your recent experience at the InterContinental Kansas City on TripAdvisor. I just had the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$162 - $327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$162 - $327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (342)
Room & Suite (213)
Dining (16)
Pool & Beach (11)
Business Center & Event Rooms (5)
Questions & Answers
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ted g
June 25, 2018|
AnswerShow all 4 answers
Response from Justin T | Reviewed this property |
Small pets under 25 pounds are allowed with a $25 nonrefundable cleaning deposit. Pets left unattended must be in a kennel.
0
Votes
PattyCakes S
July 26, 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
July 20, 2017|
AnswerShow all 4 answers
Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Room Tips
"Our room was small so book a bigger suite"
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"Ask for a Plaza view."
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"Get a room on city side and high views with a balcony. It was $152 ++ for a nice king room."
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"Bring something to drink to fill that empty fridge if you can."
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