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InterContinental Kansas City at the Plaza

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401 Ward Parkway, Kansas City, MO 64112
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1,250 Reviews from our TripAdvisor Community

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Showing 1,240: English reviews
St. Louis, MO, USA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is centrally located near fine shops and great dining choices. Every facet of the trip (the reservationists to Craig in Concierge Services) the IHG staff were friendly, professional and easy to work with. Will definitely chose IHG when traveling from now on.

Helpful?
Thank SalPal47
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear SalPal47, Thank you for sharing your experience on TripAdvisor. We're very happy to learn that every facet of your stay with us was to your liking. We are fortunate to have a wonderful staff who understand that service is everything. Your comments will be shared with Craig. Please stay with us again the next time you are in the... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

Sunny and Craig are absolutely outstanding employees and genuinely care about the people staying at intercontinental. They approached my family with a smile and made sure we felt welcome. They were respectful to our needs and continued to make our stay always worth it.

Helpful?
Thank caitaford
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear caitaford, Sunny and Craig each do a wonderful job serving our guests. Sunny's ability to quickly respond to any engineering or maintenance needs is regularly noted by our guests, always with a mention about the friendliness he brings to the position. As one of our concierges, Craig has distinguished himself with the level of personalized service he provides. It... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

First I would like to say this is a very nice hotel with class a status. My room was very spacious and I did enjoy my nice free upgrade. I went next door to Jack Stack and when I came back I came to find out that my fridge did not work. Right away engineer Jesse came up got it... More 

Helpful?
Thank eric f
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear eric f, Thank you for posting your review on TripAdvisor. We appreciate the 5-star rating and you describing the hotel as "class A" status. We'll be sure to let Jesse, Hisham and Simo know their service is what made the difference for you. They each consistently excel in providing our guests with an excellent level of personalized service. It... More 

Tulsa, Oklahoma
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall this hotel was great! The staff was very friendly and accommodating. When we needed anything they were very prompt. It was within walking distance of the Plaza. Parking options were not the best, but not awful. My only complaint is we requested a room with 2 beds twice and it was not available when we arrived. In most cases... More 

Helpful?
Thank paulah1017
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear paulah1017, Thanks for letting us know you thought the hotel was great and that you found our staff to be very friendly and accommodating! My apologies for not having a room with two beds available for you. We make every effort to honor all requests. Currently the hotel only has 73 rooms with two beds. This number will be... More 

Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed two nights at this hotel for a wedding this month. It is beautiful and could not be in a better location for exploring The Plaza with so many shops and restaurants within walking distance. The outdoor pool area is resort style and landscaped with this area having a great view of the waterway through The Plaza and the... More 

Helpful?
Thank db79
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear db79, Thank you for your feedback and for sharing your experience on TripAdvisor. Our outdoor pool is the hotel's most popular amenity this time of year. It's truly an Oasis in the heart of the city and the perfect place to unwind and relax. We're very glad you were able to enjoy it. We appreciate your kind remarks about... More 

West Des Moines, Iowa
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for a conference. The staff was great. As an Ambassador member, I was upgraded to an amazing suite. My room overlooked the Plaza. I had two bathrooms and a living room. The location is great for shopping.

Helpful?
Thank Kimaam
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Kimaam, Thank you for your loyalty to IHG by being an Ambassador member. We always try to reward Ambassadors with a room upgrade when available, and we're very glad you enjoyed the suite. We appreciate you sharing your experience on TripAdvisor and awarding the hotel with a 5-star rating. Please stay with us again the next time you are... More 

Scottsdale, AZ
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was beautiful, right where I wanted to be next to the Plaza which had lots of shopping and restaurants. Had drinks at the bar one evening, the service was great and prompt. Dinner in the restaurant however, not so much. Food took a very long time (we ordered salad and a steak) when it came out the steak didn't... More 

Helpful?
Thank ryAZ
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear ryAZ, We're pleased to hear you felt the hotel was beautiful and that you loved the hotel's amazing location in the heart of the Country Club Plaza. We're also glad to see you enjoyed your experience in the Oak Bar. However, it was a surprise to see your comments about dinner in the Oak Room. Please accept my apologies.... More 

Kansas City, Missouri
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is in the PERFECT location with the PERFECT staff and the PERFECT mix of beauty and style. The Consierge Level is worth every single penny. One could enjoy the free food, drinks, and special treats in this lounge all day from 8 am until 10 pm daily...coffee soda juice tea for all for FREE...danish, cereal, veggies, fruit, yogurt,... More 

Helpful?
Thank TRINA20111
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear TRINA20111, Each morning begins with reviewing all on-line reviews received since the previous day. Reading your feedback was a really great way to start my day! Your comments were shared with the operations managers at today's morning meeting. Everyone was excited to hear your words. This kind of praise is validation of everyone's commitment to providing a memorable experience... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is a beautiful hotel and the personal service is amazing! I was dropping off a business partner at the hotel and was running late for another early morning meeting. As I pulled into the hotel drive I felt a flat tire. I was frantically calling local tow shops, but none were opened at this time in the morning.... More 

Helpful?
Thank wchase1
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear wchase1, Thank you for sharing your story on TripAdvisor. Service is everything and it certainly starts with the Doormen and Valets. We will share your comments with John and Ed. This is not the first time we have received feedback about John going above and beyond to assist a guest in need. As you experienced, he doesn't do this... More 

El Dorado, Kansas
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I have frequently visited KC, and stayed on the Country Club Plaza, which is LOVELY. Embassy Suites is nice, however this property is showing some signs of aging. Lots of families stay there. Lovely complimentary breakfast buffet, often long lines. Nice evening reception, complimentary drink tickets given at check in. I would rank at #3. Hampton Inn is perfect for... More 

Helpful?
Thank cjckc
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear cjckc, Thank you for sharing your experience and awarding the hotel with a 5-star rating. We appreciate you letting us know you enjoyed your room, the outdoor pool, the Oak Room, In-Room Dining, our location and the view, the 11th floor Concierge's Lounge and the service provided by our team. Please stay with us again the next time you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Parkway, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Price Range: $193 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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