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    InterContinental Kansas City at the Plaza

    1,746 reviews
    #12 of 114 Hotels in Kansas City
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    401 Ward Pkwy, Kansas City, MO 64112-2102
    +1 877-859-5095
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
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    Certificate of Excellence
    Traveler (342)
    Room & Suite (213)
    Dining (16)
    Overview
    4.0
    1,746 reviews
    • Excellent58%
    • Very good22%
    • Average10%
    • Poor6%
    • Terrible4%
    Travelers talk about
    “concierge floor”(93 reviews)
    “craig walter”(83 reviews)
    “reuben”(24 reviews)
    Hotel website
    +1 877-859-5095
    401 Ward Pkwy, Kansas City, MO 64112-2102 See on map
    AMENITIES
    Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star accommodation
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    Rooms
    Aug 26Aug 27
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    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (1,746)
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    All reviewsconcierge floorcraig walterreubenfront deskchristmas lightsclub levelhappy hourlobby barthe entire staffself parkingoakplazaalamedavaletihgbalconiesconference
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    1 - 5 of 1,731 reviews
    Reviewed 5 days ago
    Not as great as we hoped!!!

    We stayed at this hotel while in KC to go to the Royals - Cubs game. First of all we were guaranteed early check in, so we get there at 1pm and do not get checked in until 3:05 pm. We were told several times,...More

    Thank mmshaw07
    Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 2 days ago

    Dear mmshaw07, Thank you for your feedback and we certainly regret that your expectations were not exceeded. The hotel’s check-in time is 4pm. Our staff is trained not to guarantee an early check-in on the day after the hotel is sold, which the hotel was...More

    Hotel's Favorite
    Reviewed June 23, 2018 via mobile
    Nice Hotel in Upscale Neighborhood

    I stayed here for two nights while on business in Kansas City. This is an upscale hotel located in the approximately named Country Club neighborhood of Kansas City. My room was very spacious and comfortable. It had all the amenities that you would expect of...More

    2  Thank GeogProfOH
    Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded June 26, 2018

    Dear GeogProfOH, Thank you for your comprehensive review and feedback. We’re very glad you enjoyed everything and we appreciate the 5-star rating. It’s great to see that you will stay here again, and our entire team will look forward to that time! Sincerely, Don Breckenridge...More

    Reviewed 1 week ago
    The finest, most conveniently located hotel in downtown KC!

    While we were not able to stay here, we were able to meet some of the staff and see a room. The hotel is beautiful, the rooms are spacious and elegant, and the property feels like the many diamond rating that it has rightfully received....More

    Thank Faithfamilyfun
    Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 6 days ago

    Dear Faithfamilyfun, Thank you for your kind comments. We’ll be sure to share them with Chris, who is the newest member of our front desk team. It’s great to see you were so pleased with your interactions with him. The hotel is very proud of...More

    Reviewed 1 week ago
    Frustrating Experience

    We came in late on a Monday around 9:40 pm and proceeded to get checked in and head up to our room. We stayed at the hotel until 12:45 pm on a Wednesday . When we arrived back home we discovered that we never received...More

    Thank Stacy M
    Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 6 days ago

    Dear Stacy M, Thank you for your feedback and please accept my apologies for the frustrating experience you encountered with not receiving notification that your card was left at the front desk. We train our front desk staff to research if a lost card belongs...More

    Reviewed 1 week ago
    Amazing location and ammenities

    We were in town for a wedding and decided to stay here. From the time we stepped into the door of the hotel we knew it was going to be everything we wanted and more. The front desk staff Miranda and Adam went beyond their...More

    Thank PrimadonnaCalifornia
    Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 1 week ago

    Dear PrimadonnaCalifornia, Okay - I must admit to chuckling when I saw the name you submitted this review under. Thank you! Please know we appreciate you taking the time to share your recent experience at the InterContinental Kansas City on TripAdvisor. I just had the...More

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    123456…347
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Fitness Center with Gym / Workout Room
    Pool
    Room Service
    Restaurant
    Bar/Lounge
    Hotel Amenities
    Business Center with Internet Access
    Wheelchair access
    Room Service
    Pets Allowed ( Dog / Pet Friendly )
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Non-Smoking Hotel
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Things to do
    Fitness Center with Gym / Workout Room
    Pool
    Restaurant
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    $162 - $328 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #5 Romantic Hotel in Kansas City
    #6 Luxury Hotel in Kansas City
    #11 Family Hotel in Kansas City
    #12 Business Hotel in Kansas City
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    $162 - $328 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #5 Romantic Hotel in Kansas City
    #6 Luxury Hotel in Kansas City
    #11 Family Hotel in Kansas City
    #12 Business Hotel in Kansas City
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    Photos
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      Traveler (342)
      Room & Suite (213)
      Dining (16)
      Pool & Beach (11)
      Business Center & Event Rooms (5)
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      Questions & Answers
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      ted g
      June 25, 2018|
      AnswerShow all 4 answers
      Response from Justin T | Reviewed this property |
      Small pets under 25 pounds are allowed with a $25 nonrefundable cleaning deposit. Pets left unattended must be in a kennel.
      0
      Votes
      PattyCakes S
      July 26, 2017|
      AnswerShow all 4 answers
      Response from Marion B | Reviewed this property |
      I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
      0
      Votes
      pianointerpretations
      July 20, 2017|
      AnswerShow all 4 answers
      Response from Renee B | Reviewed this property |
      I am not sure, but if you have a room with a balcony you can smoke out there
      0
      Votes
      123456…10
      Room Tips
      "Our room was small so book a bigger suite"
      Read review
      "Ask for a Plaza view."
      Read review
      "Get a room on city side and high views with a balcony. It was $152 ++ for a nice king room."
      Read review
      "Bring something to drink to fill that empty fridge if you can."
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