InterContinental Kansas City at the Plaza
2,025 reviews
#18 of 125 Hotels in Kansas City
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401 Ward Pkwy, Kansas City, MO 64112-2102
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$215
Free cancellation until 10/23/21
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$228
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Room & Suite (147)
Dining (22)
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Kansas City at the Plaza
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 125 hotels in Kansas City
Location
Cleanliness
Service
Value
Travelers' Choice
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
VIP room facilities
Iron
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English, Greek
Location
Full view
92Great for walkers
Grade: 92 out of 100
94Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
2025Reviews39Q+A100Room tips
Reviews
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Popular mentions
Location: 2 mins downhill walk to Plaza where you will find shooing, dining and all sorts of activities. Parking garage is not gated but charges $20. Sort of honor system that you need to notify the front desk that you have a car with them. Otherwise I don’t see how the charge gets enforced. Interior: This hotel is old and need interior remodel. From many reviews, you may see photos of peeling wall paper and stained carpet and dirty elevator. That’s just what it is. Staff: friendly, efficient, get the job done. Billing error: it is actually shocking to notice that the breakfast menu price is different from the actual charge. From the photo you can see that the pancake is listed for $12 but the check has it as $14. Did not get a chance to fix and send the photos to the management email listed in IHG app. Two weeks since I sent the email, I did not receive a response. So IC KC, you do owe me $2. On the other hand, wonder if other travelers may also get overcharged for this $2. Overall, this is not a normal IC you would expect. They have the nuts and bolts of IC but needs some serious upgrade.…
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Date of stay: April 2021Trip type: Traveled with family
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded 3 weeks ago
Thank you for the feedback and we apologize for falling short of your expectations. We understand that we have some shortcomings and are working diligently to overcome them. We apologize for the overcharge and have corrected this in our system. If you send me your name to jkeeley@kansascityic.com, I will refund the difference to you. Thank you again for the review and hope to have the opportunity to serve you again in the near future.
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My husband and I stayed here for our wedding anniversary. With the reviews, photos and experience in the Plaza area I thought I would spend a little more to have something “fancy”. The outside of the hotel and parking garage were very clean as expected. The check in process was also very smooth, and the desk were doing a great job enforcing masks on the premises. Due to COVID protocols there is still no bell boy or concierge which was fine. We got up to our room, and it had a kind of musty smell to it. We had a king room and it was kind of small but enough space for an evening. The bathroom shower didn’t drain well and we struggled to get hot water even though it was 6 in the evening. The bathroom was very small in size and you could easily get hit with the door. The toilet also looked like a public restroom toilet, which was fine but didn’t match the decor of the hotel or room. I thought the bed was very comfortable and the temperature was easily adjusted. Lots of USB ports available which was fantastic to see, however the bedside lamps ports did not work so my phone was not charged. My overall experience was the hotel rooms could use some updates with stains on the carpets, the molding coming off above the curtains and the bathroom tiles. The lobby was beautiful, the room was clean with no visible trash, and was located within walking distance to many restaurants and shops. …
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded 3 weeks ago
Thank you for taking the time to give us feedback on your recent stay with us. We apologize for not meeting your expectations. We will be utilizing this as training for our associates. We hope to have an opportunity to serve you again in the near future. Thank you and be safe.
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This is our third time staying at the InterContinental Kansas City. We could have stayed at a new Hyatt for less money with our Hyatt account but we are so loyal to this hotel. Our stay was for two nights but we extended to three. The location is perfect and walking distance to Country Club Plaza which has nice shops and lots of eating choices, which is very helpful during Covid. We were very nervous to do a hotel stay during Covid. The IC is spotless and the hotel takes many measures to keep guests safe. I haven't felt anxious at all. We are in a one bedroom suite on the concierge floor. The concierge isn't open but that's ok because they are keeping us safe. The staff is the nicest staff ever and not snobby at all. Every person goes out of their way to say hello and ask if they can do anything to help. Guests: Everyone is wearing masks and doing what they are supposed to do. Very impressed with the Intercontinental and will keep coming back each year. Thank you!…
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Date of stay: March 2021
Value
Location
Service
Room Tip: Rooms with views of the plaza are lovely
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1 Helpful vote
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded Mar 26, 2021
Thank you for taking the time to share your experiences during your recent stay. We are pleased to hear that we exceeded your expectations. We also appreciate you mentioning our location. It is so convenient to Country Club Plaza and with our balconies, the view can't be beat. Finally, thank you for mentioning our team. We agree, they are great! We appreciate you and hope to see you back again soon.
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We stayed here for a weekend retreat because we have known this hotel for many years. Very few guests were booked. We discovered why: 1. No bell staff at all. We had to carry our bags to our room ourselves. 2. No cooling in the room. Outside temp was about 55 and we had to open the sliding glass door all night to stay cool enough. Traffic noise all night. 3. One outside door was locked at 5:00 but posted to be locked at 10:30. 4. Site lighting was not on at dark in front of the hotel. 5. Worst of all - the elevators were not functional at 7 am. We were on the 9th floor and had to walk down the exit stairway which has NO access to the lobby. Exit doors were locked.
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Date of stay: March 2021
Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded Mar 15, 2021
Thank you for the feedback on your recent stay and apologize for falling short on your expectations. We will be bringing back more of our services as business warrants. These include 24/7 day bell service, valet parking and concierge lounge. We apologize for the issues with the elevators. We had an issue arise and corrected it as quickly as possible, we do apologize this affected your stay. Thank you again for the feedback and we hope to have the opportunity to serve you again in the future. Thank you and be safe, Jeff Keeley, General Manager
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Recently stayed here while attending a Chiefs game in KC. have been staying at this property since it was a Ritz. Staff was great, COVID prep and handling was on point. Rooms are well appointed and many have great views. This hotel is walking distance to tons of restaurants and bars. will review the lobby bar - American Slang - separately but the staff their took great care of us! all in all a great place to stay with a very friendly staff. Prices were very reasonable.
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: plaza facing rooms are awesome and many have balconies.
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Helpful
Response from Jeff Keeley, General Manager at InterContinental Kansas City at the Plaza
Responded Feb 26, 2021
Thank you for the great comments and observations. We truly appreciate them both. Thank you for mentioning our location. We believe it is the best in Kansas City not only for the views of the Country Club Plaza, but the availability of shopping. Finally we appreciate your kind words about our staff. We will be sure to share this with them. Thank you again and we hope to see you back again soon. -Jeff Keeley, General Manager
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PRICE RANGE
$150 - $276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kansas city at the plaza hotel kansas city, kansas city intercontinental, fairmont hotel kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
371
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Claim Your Listing Frequently Asked Questions about InterContinental Kansas City at the Plaza
Which popular attractions are close to InterContinental Kansas City at the Plaza?
Nearby attractions include The Nelson-Atkins Museum of Art (0.7 miles), The Ewing and Muriel Kauffman Memorial Garden (0.7 miles), and Loose Park (0.4 miles).
What are some of the property amenities at InterContinental Kansas City at the Plaza?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Kansas City at the Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at InterContinental Kansas City at the Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Kansas City at the Plaza?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to InterContinental Kansas City at the Plaza?
Conveniently located restaurants include Eddie V's Prime Seafood, Gram & Dun, and Jack Stack Barbecue.
Are there opportunities to exercise at InterContinental Kansas City at the Plaza?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental Kansas City at the Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Kansas City at the Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Kansas City at the Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Kansas City at the Plaza?
The staff speaks multiple languages, including English and Greek.