We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Kansas City at the Plaza

Visit hotel website
Traveler (368)
Room & Suite (216)
Dining (17)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment.
Read more
Property amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals

Location

Full view
96Great for walkers
Grade: 96 out of 100
97Restaurantswithin 0.75 miles
15Attractionswithin 0.75 miles
1,846Reviews
470Photos
29Q+A
100Room tips
Traveler rating
  • 1,033
  • 419
  • 187
  • 123
  • 84
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
Really liked this hotel. The service was great. They returned our laundry within 1 hour. The room service was good. The rooms were clean and well appointed. The restaurant in the hotel is great and the bar is nice - has fire place and good music. Easy to walk to shops
Read more
Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded yesterday
Dear travelingworkingmom, Thank you for letting us know you had a great stay at the InterContinental Kansas City. We’re glad you enjoyed the clean and well-appointed guestroom, the service from our team and your experience in American Slang Modern Brasserie and the Oak Bar. It’s great to hear you will be staying with us again. We’ll all look forward to that time! Sincerely, Don Breckenridge General Manager
Read more
This hotel has the best location on the Country Club Plaza but it is really only appropriate for business travelers and some couples. In spite of a big remodel, the whole place still feels dated and stuff. Rooms are VERY POORLY DESIGNED with such deficiencies as the bathroom
Read more
Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 2 days ago
Dear davidfromop, Thank you for sharing your opinion on TripAdvisor. We’re glad you enjoyed the concierge experience and the hotel’s amazing location in the heart of the Country Club Plaza. We understand that design and décor are a personal preference. We regret that you don’t share the same level of enthusiasm as other guests about the recent renovations. The hotel has many different configurations of guestrooms and suites, including the restrooms with-in them. Please feel comfortable in contacting me directly at dbreckenridge@kansascityic.com prior to making your next reservation and we'll ensure you receive accommodations that best suit your needs. Sincerely, Don Breckenridge General Manager
Read more
Id like to recognize Mafutani Oneal. She was the server at our event function on 2/7 and was also up early working the breakfast shift at the restaurant the next morning. She went above and beyond at both to make sure I was welcomed and took care of my needs. Please
Read more
Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 1 week ago
Dear Victor F, It certainly has been unusually cold in Kansas City this year thus far. The last two days were above 50, which was welcomed by everyone, and we’re now two days closer to Spring! Thanks for letting us know how much you enjoyed Mafutari’s service. We’ll be sure to share your comments with her. We’ll look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager
Read more
+2
Sitting at a table in concierge lounge enjoying the gorgeous view when we discovered what was lurking above us. Friendly staff, great location but filthy and could make customers very ill. Would not reccomend
Read more
Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 1 week ago
Dear Angela M J, We’re glad you enjoyed our friendly staff and the hotel’s extremely convenient location in the heart of the Plaza. The damaged ceiling resulted from a new leak, which surfaced during a very recent heavy rain storm. We were not aware of the leak. There had not previously been a leak in this area. Because it was in a tucked away location, we did not see it during our daily inspections. The damage was corrected the same day you brought it to our attention. We appreciated you making us aware of it. In separate correspondence we have had, we know you will be returning, and we look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager
Read more
We live the Intercontinental on the Plaza. Craig in the concierge level room is super helpful and really knows KC. Many customers stay here and give us good feedback. I love the views and accessibility to the Plaza and Loose Park.
Read more
Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 1 week ago
Dear LetsGo800, Thank you for sharing your experience at the InterContinental Kansas City on TripAdvisor. We glad you enjoyed everything and we’ll be sure to share your comments with Craig. Please stay with us again soon! Sincerely, Don Breckenridge General Manager
Read more
Previous
Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Room interior
Plaza view from balcony
PreviousNext
12345644
Yes this location is the original Ritz
0 votes
Yes this place is very pet friendly
0 votes
Show all answers
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0 votes
Show all answers
I am not sure, but if you have a room with a balcony you can smoke out there
0 votes
Show all answers
Ours was! The hotel was recently renovated so our room was in excellent condition.
0 votes
Show all answers
PreviousNext
123456
"Stay in the tower, not the 6 story attached building or you might have a long walk to everywhere."
"Rooms were very hot even with temp set to 60 degrees. I slept with the window cracked and it worked for the two nights."
"Dont give these people your debit card. If you do watch it for months afterwards."
"When traveling around Christmas time always ask for a room with a Plaza view so you can enjoy the Christmas lights. It's beautiful"
"Plaza view so you can get a view of the Christmas lights."
PreviousNext
12345620
PRICE RANGE
$182 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kansas city at the plaza hotel kansas citykansas city intercontinentalfairmont hotel kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
371
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing